The showroom has a huge variety of kitchen (and bathroom) hardware and faucets/showerheads. We picked out kitchen knobs/pulls requiring a custom finish, and Meghan watched over the order very closely. We had to change the order mid-way to adjust our numbers, and she worked with the manufacturer so we didnt lose our place in line. Finally, when the manufacturer had a breakdown on their finishing line, she went above and beyond to get us placed at the front so as to least disrupt our kitchen finishing in time for seeing our family for the first time since late 2019. We are very appreciative of all her hard work to make our kitchen come together.

Great selection. Found what we wanted, but had a bad experience with salesman Bill. He did not respond to questions in timely manner and some emails and calls he just flat out never responded, and this is after we purchased the items with him. Fortunately for Bill, Meagan works there and she picked up all his slack. She basically tracked the order and made sure we received it in a timely manner. Bill still hasn’t responded to made sure that we got the product in. Make sure you work with Meagan when you buy from Bird, she will take care of you and respect you the way you deserve.

Employees ignored us in the store for 20 minutes then the older man with spiked up hair(yes spiked hair in 2021) tried to “reeducated” as we were “stupid” and “didn’t understand a thing about home security.” Bro we were just getting door knobs. We simply walked out, but beware.

THE Absolute nicest, most diverse selection of hardware I had ever seen. And friendly, helpful staff. Cant wait to go there again.

Go any where but Bird Hardware in Charleston, there are so many better choices in the area with much better customer service.

I have always had the best service and support from everyone who works here. John Wilson is my favorite salesman, however, he is always in high demand. The showroom exudes the most Elegant and Unpretentious presentation of their lines of products I have ever seen and I am not easily impressed.

Nicest place in town for quality hardware and fixtures for you home. Not the cheapest of course but there not meant to be selling the quality of products that they sale