Maressa did an outstanding job making me feel appreciated as a customer. She made the experience of buying my new GLE63s fun and relaxed. I would absolutely recommend her and Baker Motor Company to anyone looking for excellent service and low stress. Bravo!

Maressa was an excellent partner helping me purchase my GLE while being stuck in Sydney Australia. I arrived back to Charleston to an excellent vehicle. Thanks!

My experience at Bakers was a WOW! one. Sammie Jr. Powell was the sales representative that handled my purchase. Right from the get-go, he made me feel at home, his optimism and warmth was magnetic. He was very knowledgeable and enthusiastic about the Mercedes-Benz range of offerings and features. Hate to admit this, but he had me hooked almost immediately. He went above and beyond. Would definitely buy at this dealership again.

I had a most pleasant experience with Maressa Bagli when I was car shopping. She gave me her undivided attention while I contemplated my car needs. I especially appreciated her friendliness and genuine interest in helping me find what I was looking for. She treated me more like a friend than a salesperson. We finally found just the right vehicle.

I have dealt with Jay Rose at Baker Motors for more than 10 years. He knows the Mercedes product so well and also provides the ultimate in excellent customer service. I have sent several of my friends to him and he never disappoints! He provides the same level of excellent knowledge and customer service to all. Randy has also been a very helpful person in my dealings with Baker Motors. Both are 5 stars in my book.

Will Calhoun made my car buying experience with Baker Motor Co absolutely exceptional! He not only provided EXCELLENT customer service before I purchased my vehicle but even afterwards. He has DEFINITELY gained a future returning customer. If you’re looking at purchasing a new vehicle Will is your salesman!

I had an extremely pleasant experience working with Sammie Powell @ Baker in Charleston, SC. I found a vehicle I liked via internet search and was connected with Sammie. He was super responsive, fair with pricing and provided excellent service after the sale. Overall wonderful experience because Sammie took a lot of friction out of the process and stayed connected after the sale, both of which were paramount to me as an out-of-state customer.

As a long time MB owner, I can honestly say that my recent experience with Sales Consultant Maressa Bagli was more than pleasant. She is knowledgeable, and extremely cordial. Who could ask for more. Baker Mercedes is lucky to have her.

Looking for something different. Stopped into dealership and was promptly greeted by Ms Bagli. Test drove the GLE 350 SUV and she knew more about the features of that car than I could remember. Nice drive on the connector to see the sport feature. Very nice experience!

Baker Motor Mercedes really made our first Mercedes purchase great. Maressa made that experience go to another level. She was very nice, listened to what we were saying the entire time, extremely knowledgable about the GLE, and stayed late on a Friday evening to ensure all our questions were answered as we finished up our purchase. She is an incredible asset to Baker Motors and I suggest if you are in a market for a car, especially a Mercedes, go see Maressa at Baker. She and Baker Motors will show you how car buying is supposed to be.

Have to thank Will and the team at the Baker Motor Company pre-owned lot for helping me find an amazing car. Everyone was super professional and helped me make a great decision on a beautiful car that I would not have normally considered. Guess I was in the right place at the right time! Thanks for listening and always having such an amazing selection.

Andrew Schaffer, Service Advisor at the Mt. Pleasant store is absolutely wonderful. I trust him, and strive to always make sure he is the Advisor I see. Ill even call ahead to see if he is working. Mr. Baker, Andrew is a great Ambassador for your store and the Mercedes brand. I have brought 3 Mercedes from you over the past 11 years. Knowing Andrew is there gives me confidence and peace of mind my investment in the cars and SUVs are going to be cared for.

I am very disappointed in this so called place of business. First of all since the pandemic the service Department became a joke. First we made an appointment to get the cars belt replaced because it was sounding. Had to wait two weeks to get an appointment because thats the only time a loaner was available. Once my mother got there the loaner they said would be available was not. First problem. second problem they told my mother the price of belt and then when she got to counter more stuff was put on like the pulley but never mentioned or anything The bill came out to be over 900 dollars just went and paid anyway. After my mom get to car oil is in carpet like they never put the paper mats in at all then realized they broke the seat on the side. Had to return and complain to Kelvin Williams and he so called orders the part. it was like they knew they broke the seat and charged my mom extra to cover the cost. We still have not heard from them about seat part its almost been a week. My mother was crying because she use to praise Baker now more like faker. This is so unacceptable for a luxury car place. They need to be held accountable and we ste still waiting for a call back. What happened to baker mercedesthey became terrible at best.

Sammie was very patient and helpful with assisting me in getting my new car! I highly recommend him, if your looking to purchase.

Great dealership. Valerie Coin was extremely helpful and helped us get the exact GLE580 that we were looking for. I recommend her very highly and you will not be disappointed.

I bought my 2013 Honda CR-V on Sept 29 from Cornelius and he was wonderful. I didnt feel pressured to get a car. I had the car over an hour to test drive it. They got me the payment I was looking and everything went smooth.They answered all my questions. I was referred to them by friend that her into a car that she loves. Whether you want a new or used car, these are the guys to see. Thanks again. A very satisfied customer :)

Love these guys from sales to service. Always top notch. Matt is a great sales guy and super fun. Made buying a car so easy and Jordan was great as well as Michael in financial dept. The only stress I had was deciding which car to get! How many can say that of the car buying experience? Once I chose a car I had to leave for a bit and they had my paperwork ready upon my return. No sitting around all day - not the typical car buying experience and that is why I come back to Baker.

I call Baker Motor on Savhanna Hwy and got connected to Sammie the salesman and spoke to him about a car I saw on line and Sam was so professional about every question I asked him about the 2016 SL400.I told him I am interested and is coming to take a look at it when I got there he had it out front waiting for me.We took it for a test drive I told him that if he could get to my figures I will buy now he said will do what I can to meet you there or at the figures.I did the paper work for the purchase and with no hassle everything went very smooth and I give all the credit to Sam who make sure it was taking care in a very professional way.I will tell everyone that in the market to buy a mercedes to come see Sam before going toany other dealership.Archie Smalls

Traveling the distance from AL to SC was worth every mile to get the car of my dreams! Every person that my husband and I communicated with concerning our purchase of a 2021 Mercedes E 450 Cabriolet at Baker Motor Company of Charleston (Mercedes-Benz) was professional, considerate, efficient, excellent in communication via phone, text, emails and in person. We had a wonderful experience!

Baker Motor Company, and Tara especially, made my first car buying experience delightful. Taras personality, positivity, and professionalism, coupled with her knowledge of the vehicle I was purchasing gave me confidence throughout the process.When it came time to hammer out the final offer, Tara and the rest of the Baker Motor Company staff were thorough, reasonable, and professional. They explained everything in detail. As someone with not a lot of experience with this process, it was nice to not feel pressured.Thanks to Tara and Baker Motor Company as a whole on facilitating my purchase of the Alfa Romeo Stelvio! Its a great car.P.S. Free car washes are a great perk 😉

Great Experience! Worked with Cohlton Young over at Baker Motor Company. I love my new 2020 Jaguar F-Pace!

I enjoyed my experience with Sammie! Reach out to him to have the best experience ever!!

I just bought our second CPO automobile from Baker Motors. Our experience with Baker Motors in both sales and service made our decision a no-brainer when we were in the market for another car. The sales team worked smoothly with us to accommodate our wants and needs. The transaction was completed virtually seamlessly. Upon taking delivery of our vehicle the Baker sales team availed itself on a few occasions to get us up the curve with all the latest technology; no small feat, and we are now very comfortable negotiating the technology in our new C300 Cabriolet. Our heart felt thank you to Baker Motors’ sales team.

I love this dealership and the people that work here Steve was always so helpful, when my car started acting up he traded it in no problem they are so sweet always ready to help I am glad I picked this dealership

Very Good customer service/service; a dealership that cars about their buyers!

Pierre is the best employee at Baker Motor Company, there has not been a time that he has not responded and resolved any issue I had. I really appreciate his exceptional customer second which is 2nd to none, thanks for a doing a great job all these years Pierre - Stacy Randolph!

Just wanted to give a shout out to Pierre in the service department. Every single time Ive had an issue with my ML350 or my wifes C300 over the years he has found a way to go above and beyond to take care of us. I would go so far as to say the service Ive received from him is the sole reason Id be most likely to purchase our next car from Baker Mercedes. Thanks Pierre, you are the best!

I brought my vehicle in for service and was greeted right away by a lot porter. I was then directed to Julieanna, my service advisor, who went over exactly what was being done to my vehicle, as well as the anticipated cost of the service. Julieanna then walked me over to the loaner office, where Becky and Frank were absolute rockstars. They gave me a brand new loaner vehicle that was very clean and had a full tank of gas! Throughout the day, Julieanna kept me updated on my cars progress, which was very reassuring that my car was in good hands. Overall, a very easy process with courteous staff!

Cornelius was AMAZING! He made it easy to purchase my Mercedes, especially with the current pandemic. He owned my experience and went above and beyond to ensure all my requests were met! No smoke and mirrors at this dealership they value your time and are straight forward! We will definitely be back for another purchase!

We had a wonderful experience when purchasing a vehicle from BMC. Valerie C. took great care of us! There was no sense of being pressured during our meeting with her. She was transparent about everything and really great to work with. Michael W. In finance was equally amazing. Both were well equipped to handle any questions we threw at them and were extremely professional and had great customer service skills. Would absolutely recommend this boutique dealership to anyone who is thinking about purchasing a Mercedes. Each customer is important to them and I feel as though we will have a great relationship for years to come. Thank you Valerie and Michael! And to the rest of the team who helped out with everything!⭐️

Matt Dieterich was so attentive answering any questions we had for days before we even saw him in person. When we got here for our appointment he was ready and waiting. Beyond professional from beginning to end. We had spoke to several different staff members through the process and everyone was super friendly. Excited to have Mercedes #3! We will be back! Thank you!!

I have had many car buying experience but this one was by far the greatest. I contacted Baker’s Mercedes several days before test driving the car I wanted and Will Calhoun made my experience golden. On my birthday I purchased my Mercedes Benz! Very professional and courteous salesman! Thanks Will!!

I recently purchased a vehicle from Baker Automotive with Cornelius all the way up in New Hampshire. From a sales experience, everything was wonderful. Easy negotiation and contract revisions all done through email and a couple text messages.The finance manager and shop were a little less than perfect. The Finance manager baked in the warranty cost to my signing paperwork so we had to resend everything back and forth, which was handled promptly to their credit. I also found an issue with the passenger door not closing flush/grinding the backdoor frame and the back windshield wiper fluid not working but the local Volvo dealer that inspected the vehicle after I received it didnt find that out either so Im a little torn on being upset about it.That being said, everything else was handled very cleanly and with prompt response times. Id definitely order with Cornelius again, but with more explicit direction in regards to the finance manager and possibly by having a remote presence check the vehicle for me.

During the buying process of a preowned vehicle, I was told that the trunk was missing the trunk carpet cargo mat and I would need to purchase that since the vehicle was reduced in price.I was happy to purchase that and even purchased the mat from Baker Infiniti only to find out it is still missing a piece that covers the battery in the trunk.After communicating with my sales person, they put me in touch with the Summerville manager.The Summerville manager emailed me for a picture which I provided right away in hopes to get this resolved.Nine days later and after multiple emails and voicemails, the Summerville manager has not responded to make this right.The sales person and the Summerville manager mentioned multiple times that I just need the carpet.For the Summerville manager to ask for a picture of the missing item and then not respond after nine days clearly shows that something was not above board with this purchase.Buyer Beware

Ill try to keep this at short as possible. I had been looking to trade in my 2018 Maxima Platinum sedan for a black on black Accord 2.0T Touring, at a certain price point, for about a month when I finally found one at Bakers. The same day I found it, I also found another in the complete opposite direction. So I had 2 to choose from, identical mileage, identical features, both around 150 miles away from me. I requested information on both and decided whoever reached out first would likely be getting my business.The next day (I requested information while both dealerships were closed the night before), just after both dealerships opened, is when Cornelius reached out via email. I asked for verification of features, engine option and pictures to verify condition of the car itself since I would be driving 3hrs to see it and didnt want to waste a trip. He happily obliged, and sent me the pictures within just a few minutes. Satisfied that the cars condition was as advertised, I decided to move forward.Something of note, at this point in the day I had actually been awake for about 40hrs due to somewhat of a snafu during the work week thus far. That being said, Cornelius knew this and promised he would try to make the process as painless as possible for me.It was at this point I decided to make the journey and power through a few more hours white sleep, so I started driving. A few minutes in a get a phone from Cornelius. He wanted to ensure everything was worked as quickly as possible, so we did my credit application over the phone.About 3hrs later I arrived. Cornelius walked out to greet me almost immediately and threw me the keys to the Accord. It took all of about 7 minutes to realize I was in love with the car and that it really was everything I had hoped it would be.Bakers was able to get me financing at an awesome rate, and delivered on their claim of a near perfect car. Its now been just a few days since the purchase and Id be lying if I said I was beyond happy with the deal I got and the way I was treated.My only gripe about the experience itself was that it was took what seemed to be a little long getting in to see the finance guy and sign the papers. That being said, I cant be sure how long it actually took because I was essentially delirious due to my lack of sleep. I do know that from arrival to departure was about 2.5hrs total I believe.Somewhat long, drawn out story short: I would highly recommend Bakers and Cornelius. I was 100% satisfied and I still feel that way. If youre on the fence, give Cornelius a call. He seemed to be about as real as down to earth as they come. 👍 Thanks again

We went through Baker Motor in Summerville. Bryce was Exceptional to deal with. Over the years weve bought numerous vehicles, but Bryce was definitely the best salesman weve ever dealt with. He has even contacted us after the purchase to make sure everything was good. Highly Recommend Bryce. Next vehicle we buy will definitely through Bryce.

Steve and Cornelius are the best! After visiting several dealerships in the area, I was referred to Baker Motor Company. The buying experience was perfect. They allowed me to take my time and shop without any pressure unlike other dealers. I highly recommend them.

Cornelius was amazing!! He made the purchase of my Mercedes an enjoyable experience from start to finish. He even went above and beyond to ensure that my vehicle hand delivered to me in Columbia! I will definitely be recommending Cornelius and Baker Motor Company to all of my friends.

Usually I dread car buying at dealerships. Not this time; I was helped by William Calhoun an extremely professional and helpful salesman. Will made the car buying experience excellent and pressure-free. He answered all of my questions and made the process as simple as possible. No shortcuts taken. Thanks Will!

Hi! At the end of January I purchased a pre-owned 2011 BMW 328i. The saleswoman, Brenda Hodge, was extremely helpful throughout the whole process, as well as Mr. Wagnon, a manager. The dealership is extremely open about their car repairs, servicing, and Brenda helped me get in contact with other people there so I could have all of my questions answered. During the details, the car had an issue, but the dealership took it to the BMW Service nearby to have the necessary parts replaced at no cost, which I am extremely grateful for. Id really recommend this dealership if youre looking for a seller that is trustworthy and upfront about the whole process. Brenda was amazing and I still call, after the purchase, to ask any follow up questions. I was a first-time buyer, so Im thankful to have had the chance to work with these people. The car is in fantastic condition, and after driving it for about 2 weeks after the initial purchase, I havent had any issues.

Well I was out looking for myself a birthday gift. After consistently looking online and missing what I liked, I decided to visit the local Mercedes Dealers in person. Cornelius came out with his warm greetings. I fell in love with my purchase. He told me how unique the car was and invited me to take it for a ride. Cornelius was very helpful with explaining the ends and outs about the car. He’s funny with a great personality. He and his team were helpful, even a week later. I would most definitely recommend next person to him.Thank you Cornelius for being that person I was able to trust for a such a purchase.

Of course, like for most people automobile shopping and purchasing is a dreaded chore. I am no different, the experience is usually a frustrating, stress filled, undesired necessity even though the end result may be great. My experience with Baker Motor Company of Charleston, Cornelius, his manager and the financial representative that I dealt with were head and shoulders above any that I have ever had experience with. The process was actually pleasurable and as stress free as I could have wished for. Thank you and wish Cornelius and the staff at Baker Motor Company of Charleston the best always!

This will definitely be where I purchase my car from! Test drive was great! Corneilus was fantastic. I love when I feel like I’m not being sold, and I’m one of the family, so kudos to you Baker Motors! Salespeople like Corneilus are hard to find! I’ll be back!

Cornelius is a cool dude. Hes not a fast talking salesperson that just wants your money. He actually cares about providing quality service. Ill post pictures as soon as I get this fresh cut so i can be as fly as my new Benz.

The Mercedes -Benz team is great, but avoid this place for Jaguar service by all means. Drove an hour for a service only to find out it wasnt covered under my warranty. Ok, but its now over $400 than discussed on the phone when making the appointment. Service manager then proceeds to throw his employee under the bus with no ownership of the issue. If hes that way with a teammate what does he think of customers?

My mom purchased a vehicle from Mr. Cornelius on Saturday. This was the first time she didnt leave with a headache and we didnt have to sit for hours. I liked the fact that we didnt have a rude salesman follow us around trying to push her into a car just to make a sale. She got just what she wanted and so did I (her old car).

After a long search for the right car we found a few that fit all of our criteria online. I called three dealerships and Cornelius and Baker Auto of Charleston were by far the most helpful, friendly and accommodating of all. They were very honest and up front, easy to work with and very timely. We did all of our paperwork online and they fed ex(ed) everything that needed to be signed and it got to us in a timely manner. I couldn’t recommend working with them enough!

I would never do business with this company. I was interested in a new Mercedes they advertised at MSRP on both their website and on Autotrader. When the employee gave me the numbers they added $35,000 to the msrp of one vehicle and $75,000 to the msrp of another vehicle. They claim these mercedes are in high demand. They may be but I next called another dealer who has two selling at MSRP. For the life of me I don’t understand how some dealers like this one can stay in business and why buyers will pay their inflated prices. I guess getting MSRP plus a few add ons isn’t enough for this greedy dealer. Do your diligence and shop around and go elsewhere!

If you are in need of service on your Mercedes Sprinter Conversion Van, this is the place to go!!!Dear Mr. Baker,To say that Anthony Mount went above and beyond this past weekend is an understatement. My wife and I broke down in our just purchased new Patriot Mercedes Sprinter off I-95 in Holly Hills. Mercedes road side service recommended a dealership in Charleston, however they could not guarantee a flatbed that would take my wife and I, nor could they guarantee that the Mercedes dealership could work on our custom sprinter van.We called your Mercedes van specialty center and spoke with Anthony. Based on the description of our engine trouble, Anthony was able to trouble shoot and get us to your service center. Anthony greeted us upon arrival and made every effort to get our van in for immediate diagnostics. Realizing that we were exhausted after dealing with vehicle malfunctions since the time we drove off the lot in Florida, Anthony offered to have a wonderful team member drive us to lunch.When we returned from lunch, Anthony walked us through the diagnostics and repairs that had been performed. As an orthopedic surgeon myself who handles challenging cases from around the world, I realize how difficult “challenging unique injures” can be to diagnose and treat. Anthony and your team at Baker not only discovered the unique malfunctions, they methodically worked through each challenge that presented.Anthony and your team were able to complete the work and get us back on the road to Maryland by the end of the day.As a fellow business owner and professional, I applaud the work ethic and service that you have instilled in your team. Your vision to create the first Mercedes Van specialty service center is brilliant and greatly needed. The chances of us breaking down 30 miles from your center and getting your unbelievable service advisor Anthony, well let’s just say it was a blessing.My wife and I are very fortunate and have had the humble honor of working with dealerships from Ferrari, Lamborghini, Porsche, Rover, etc over the years. We can say without a doubt, we have never experienced such incredible service.Simply 5 star!!!Thank you Anthony! Thank you Mr. Baker!Drs. Sherman and Debra Canapp

Never experienced this level of dishonesty. They did a very poor job and had zero follow up. I had to return 4 times. Im done with them. Worst mechanics in Charleston.

Great experience! Cornelius was great. Allowed a test drive right before closing and I was back the next day to purchase it! So far it has been a great car and it was priced to sell.

I took my car to baker Motor putting trust in them when I told them I had car insurance the service guy got angry, and said the insurance company put a cheap alternator on your car and he couldnt do any Mark ups, this is what he said to me, a Black Woman, he was upset. When I left there my car was trembling and I didnt have this problem before taking it there. now he tells me something else is wrong

I found a car online at Baker and had to make the purchase sight unseen. Cornelius went out of his way to answer all my questions, send me photos and help with the deal--even after hours. When I arrived to pick up my new car, everything was flawless. A great experience from start to finish!

Staff was cordial, professional and friendly. Made the Car Buying Experience a pleasure.

Baker group are superb team players! We got a car (not even a Benz!) but when our temp tags expired and permanent ones havent arrived yet, I called Baker and somehow got routed to Kelly from Mercedes-Benz accounting. She was so awesome to locate our Buick purchase in the Baker Company system and overnight new temporary tags across the country. Thanks team!

Went in for 2 recalls. Was told through verbal confirmation that since the car would not be worked on until that evening it was fine to return the loaner and pick up my car before 6pm the following day. Later the evening of the day of service I receive a text telling me my car is actually done and I can pick up in the morning. Seeing as though I had no plans to pick up in the morning due to my prior confirmation with 2 people (service advisor & office admin) that I could return the loaner and pick up my car before 6pm the next day this was a huge inconvenience. To make sure I would not be charged a fee I responded asking Will I be charged a $100 fee (per contract) if I dont return in the am to which he replied yes. Had I gone with their word and returned when they said at 6pm I would have had to pay. They will attempt to swindle you out of money due to their miscommunication and horrible service. Go in with one problem. Leave with multiple. The front windshield had a huge 9 vertical crack when I received it. Although it had only a 1/2 horizontal splinter when going in that had been there for 2 years. Upon speaking with the manager he claimed glass will spread. Which is understandable, but in 2 years it didnt spread. What did you do to cause it to spread? Mind you upon receiving my car not a sole pointed this out to me. The flap on the bumper was completely off leaving a gapping hole that I mentioned was lose when going in, but still intact. Again, no one said anything when the car was returned. I bring it to his attention and he goes and finds the missing piece that is now scratched up and damaged due to their rough handling of my car. Then I drive away getting a warning signal that my car is inoperative to which Im told by the manager may or may not be their fault. Very concerning to receive this warning while driving. Although this was a non issue upon going. 1 too many issues added as a result of a simple recall repair. The manager provided defensive, unaccountable and blameful responses when all points were raised. They claim to pride themselves on customer service. It doesnt matter how nice they are to your face when they create more problems just to take advantage of you. Dont expect to receive your car in better condition than left and if anything did occur during their time with your car dont expect them to tell you upon receiving it. Thats what they call customer service!

We recently visited the dealership and met Will Calhoun and Steve ( Sales Mgr). They were great !! Will was extremely professional and courteous to me and my wife. Wills response was always timely and he went to great length to accommodate our concerns. He is very knowledgeable and represents Baker VERY WELL. Will made our experience as smooth as possible. He is definitely an asset to this dealership. I will be referring those I know to speak with him before making a purchase elsewhere.

What a great experience...Friendly staff...Got a fabulous deal on my Velar...Matt D. was our salesman...the entire staff were top notch. Never pushy for a deal. Great follow up and signed and did the paperwork in less than 5 minutes. They also met me half way to drive the car. Great people and honest. I highly recommend them.

Our sales consultant Jesse Troutt made our experience effortless and painless. He was very knowledgeable and fun. He listened to what We wanted and had the perfect car selected for us to view. We couldn’t find anything We liked better and he had great patience while we tried. Jesse will certainly be our new go to person for all our future automotive needs.

Will Calhoun and Steve the Sales Mgr were extremely courteous and professional. They were great and were even able to get me a better APR than my credit union!! Will was very knowledgeable and assisted me with getting a cosmetic repair done after I took delivery of my car. The finance guy (cant remember his name) had me in and out in less than 15 min and no high pressure tactics to buy any add-ons. Overall it was an excellent experience!

Worked with Will Calhoun in their used car department. He was very knowledgeable and patiently spent time explaining the features of the car I was interested in then helped me get a good deal on the purchase. It all went smoothly and I’m very happy with the new car.

I had a wonderful experience with Will Calhoun at Baker Mercedes Preowned Cars. He listened to me carefully and was able to fulfill all of my requests. He was very knowledgeable about the car and told all of what I needed to know, with few questions asked. My car buying experience was made easy. Mr. Calhoun followed up with me by text the next day, then the next week, then the next month. He truly cares about his clients and goes above and beyond to ensure they are happy with their vehicles. When its time for me to purchase my next Mercedes, Ill be sure to seek out Will Calhoun at Baker Motor Company.

I had a great experience with Cornelius as my salesman. He had all the answers to my questions regarding the vehicle I was interested in. He wasn’t pushy and was very professional and personable. I am extremely happy with my purchase. Also, the Sales Manager, Steve, was very friendly and professional. I would definitely shop here again.

I made an offer in writing and orally that was accepted. When I received the paperwork they added a $699 documentation fee. They were also not happy I was not interested in the extended warranty. They would not honor the deal they made orally. I asked the salesman to take pictures and a video as it was an out of town purchase. He told me he knew this car was perfect because was also the leasing agent on this car .He said the previous owner was an old guy who came in monthly for details. He said the previous owner was wealthy and his wife also drove an expensive AMG. The problem is this cars carfax said this car was from Wisconsin. The salesman just told me a long lie. I would not trust them to buy a Schwinn.

My experience with Cornelius was great. He answered all my questions and was very professional, patient and not pushy. I am very happy with my purchase and would definitely recommend others to shop.

This is an experience my colleague had regarding this vile establishment.My name is Oceana Howard and I’m an Officer in the United States Army. I experienced racial discrimination on 2/4/21 at 2pm at the Baker Motors of Charleston-Savannah Hwy location from an employee named Keaton Adams. He denied me of a test drive on the pre-owned Mercedes G-Wagon stating he wanted to keep the mileage low, have to run a severe credit score check and not to get my feelings hurt if it comes back denied, not everyone can drive off the lots, and it’s “policy”.I knew this was not the truth when another employee came out and asked if he should move the other cars blocking the G-Wagon and Keaton nonchalantly replied “no, not really”. I called the other locations and was informed that only a drivers LI and insurance card is needed to drive any vehicle. I spoke the manager on duty who didn’t seem to have a concern about my issue. Kaeton then informed me that he briefed the wrong information but only chose to seek the correct answer after I left.My concern with this entire issue is this certain employee profiled me and automatically assumed I couldn’t afford the vehicle. His demeanor was nonchalant and it was almost as if he were accustomed to mistreating minorities. There was no sincere apology and just a simple “sorry I gave you the wrong information”.This is completely unacceptable. Two other salesmen expressed their empathy and apologized for his actions however it was not sufficient enough to where I felt comfortable supporting this establishment.I’m reaching out to you as step one in resolving this issue. If not responded to in a timely manner, I plan to escalate the situation. I’ve already left a voicemail and now email with AJ Geffert. Please contact soonest via email. Thank you.Baker Motor Company - Charleston, SC is this how your company conducts business ?Live 5 News would you be willing to investigate ?

I bought a used car from Baker Motor Co. the day after Christmas. My salesman, William Calhoun, was phenomenal! He was extremely knowledgeable and worked very hard to make the deal work. I think he is 100% genuine and truly looks out for your wants and needs as a customer. He gave me a very thorough demonstration of my vehicle and has checked in several times, since my purchase, to see how I’m liking the car.I highly recommend Baker Motor Co. and William for your next new/used car purchase!! You’ll be glad you did!MicheleCharleston, SC

Greetings,My name is Oceana Howard and I’m an Officer in the United States Army. I experienced racial discrimination on 2/4/21 at 2pm at the Baker Motors of Charleston-Savannah Hwy location from an employee named Keaton Adams. He denied me of a test drive on the pre-owned Mercedes G-Wagon stating he wanted to keep the mileage low, have to run a severe credit score check and not to get my feelings hurt if it comes back denied, not everyone can drive off the lots, and it’s “policy”.I knew this was not the truth when another employee came out and asked if he should move the other cars blocking the G-Wagon and Keaton nonchalantly replied “no, not really”. I called the other locations and was informed that only a drivers LI and insurance card is needed to drive any vehicle. I spoke the manager on duty who didn’t seem to have a concern about my issue. Kaeton then informed me that he briefed the wrong information but only chose to seek the correct answer after I left.My concern with this entire issue is this certain employee profiled me and automatically assumed I couldn’t afford the vehicle. His demeanor was nonchalant and it was almost as if he were accustomed to mistreating minorities. There was no sincere apology and just a simple “sorry I gave you the wrong information”.This is completely unacceptable. Two other salesmen expressed their empathy and apologized for his actions however it was not sufficient enough to where I felt comfortable supporting this establishment.I’m reaching out to you as step one in resolving this issue. If not responded to in a timely manner, I plan to escalate the situation. I’ve already left a voicemail and now email with AJ Geffert. Please contact soonest via email. Thank you.

Very poor dealership. Was told to drive over an hour and a half away for service but when I arrived nobody knew what I was talking about. When I asked for help from a manager I waited but nobody came.

Driving thru Charleston when we got two holes in our low profile tire, service department was able to get us right in and while they could not patch it they plugged it and helped us locate a dealership that had tire. They were very helpful even gave our dog water and treats and did not charge anything for temp repair.

Very nice dealership, great service and people.

Absolutely recommend. Super helpful and did everything they could to get us in something nice!

Will Calhoun is a sales star! I recently drove up from Florida to test drive one of his pre-owned cars. Will was fantastic and after making my final decision I ended up purchasing the vehicle from my home in Florida. The car was shipped to me and each step of the process was easy and seamless. Will is an excellent ambassador for his customers. This was a phenomenal car buying experience.

Andre was great! Got me in quickly. And Ken was a joy, he told me about great restaurants here in Charleston

Driving my dream car! I am so very happy with my new car. Will Calhoun at Baker Motor Company made the whole car buying experience a pleasure. I made an appointment to test drive and Will guaranteed the car would be ready and gassed up. He was so knowledgeable in every aspect of this specific car, I cannot imagine how he could learn so much about each and every vehicle on his lot. Test drive was great, he was never pushy. Ever. He gave my husband and me plenty of room to discuss privately. He made us feel welcome and truly did everything to guarantee we went home driving this car. Financing was easy in the beautiful and accommodating Porche dealership. Will had my car detailed and a full tank of premium gas. (Car washes for life!!) Will set up my phone, seat memory and answered ALL of my questions. He made sure we had his card for any questions and followed up 2 days later. Seriously the most relaxing car buying experience! Thanks again Will and Baker Motor Company!

One of the easiest car purchases of all time. Our salesperson, Isabella Principe, was so attentive to our needs and made sure everything from start to finish went smoothly and without problems. I highly recommend Isabella and Baker for anyone considering a Mercedes.

First time purchasing experience at BMC was awesome as I had the good fortunate of working with Rola Hameid because she answered my initial online inquiry. Through her generous, time consuming approach the transaction was simple, swift and error free for someone who had never owned a M-B. Her professional knowledge and demeanor are standards for other sale personnel to emulate.

Took my GMC Canyon that I purchased from Baker in for Bodyshop work. The person who I was working with was nice but all of the communication was started by me throughout the process. It took them two weeks to replace a bumper and fix some scratches all the while I was paying for a rental car out of pocket. When I got the car back I instantly noticed the bumper was off by almost an inch on one side and perfect on the other side. He said He would get me a new bumper over 2 weeks ago and no one has contacted me yet.

Cornelius Haugabook is one of the most knowledgeable sales people Ive ever had the pleasure of dealing with. He has a No Pressure vibe and he was open to all questions and answered in superb detail. He went to all lengths to assure that this most important purchase for our daughter was indeed the right choice.

I worked with Matt and Ilya and their service was excellent. They provided me with professional service at all times. Their knowledge of the Baker Motor products was excellent as well. I would highly recommend them to any of my friends. Thank you for a great experience. It is nice to see there is still excellent customer service to be found!

Cornelius was great and knowledgeable, treated me like family.

Will, His supervisor, and the financial advisor were amazing in helping me find the perfect luxury car! I would def do business with them again! I financed through Mercedes at a 1.99% interest rate and it was a great experience! Thank you all!

Garrett Watson worked with me until we found a Jaguar E-Pace and price I was looking for. He was very professional, friendly and always kept me informed on what he was finding for me. When the sale took place he was going on vacation but turned my transaction over to Matt Dieterich who was very personable and knowledgeable about the transaction. Everything went smoothly and Matt made sure I was checked out on all the gadgets before I left the dealership. I would definitely recommend Baker Motor Company to friends and especially Garrett and Matt. Thanks to all!

Within minutes of submitting an inquiry online, I received a call from Will Calhoun. Now let me add, Will called just minutes before closing as I submitted my inquiry late in the evening. He could have simply called the next morning (I wasn’t expecting to hear from anyone that night) but instead to our surprise he took the time just before going home to call us. He answered any questions we had, we provided our desired purchase price for our vehicle of interestand from that point on Will handled EVERYTHING. He was extremely professional and prompt. By 0930 the next morning everything had been negotiated and arranged, we purchased our vehicle that day. The entire experience was fantastic and that surely had to do with our great salesman. Thank you Will!!

My experience with Baker Motor was exceptional for the second time around! Will Calhoun went above and beyond my expectations as I scrolled for my second purchase! He laid out multiple options for the type and pricing of the vehicle I was seeking! On two different occasions he stayed past the scheduled time of the dealership to closing to ensure all of my questions were answered! His exceptional professionalism without no pressure made it easy for my husband and I to complete our purchase!If youre ever seeking to purchase a vehicle without the pressure and hidden costs I promise, you wont be steered wrong with Baker motor! This was my second purchase and I have no complaints about the sales team! If youre looking for a Mercedes seek Will Calhoun I promise, you will be satisfied with your decision! Three weeks later hes available to answer any questions that may arise for myself!

Cornelius did an amazing job! And the financing department got me an awesome deal. Everything was done remotely since I am currently out of state and it was so simple and easy.

Cornelius was a big help with getting me the right car and helping with my trade in. He made the process smooth and fast he answered all the questions I had and made sure to check on every detail about the car before I purchased it.

I lost the key to my car. Had it towed in to get a replacement key fob. After paying 100s of dollars and waiting two weeks, Julie called me and told me that my car would have to be picked up because it was not in driving condition. I had the car towed home, charged the battery and the fob did not work. I exchanged the key and ECU for the one in my other Mercedes and the car started right up. I then called Julie to explain that the fob that they gave me did not work, she attempted to make excuses as if it was my fault ant hung up on me. I will NEVER deal with or recommend these people to ANYONE.

I recently had a great experience purchasing a used car at Baker Motor Company. I worked with Will Calhoun, who was personable, knowledgeable, and helpful. I appreciated his flexibility with my schedule and his reliable responses to my questions. Very nice man at a nice dealership. We will be looking there next time we are in the market for a car.

We purchased a used Mercedes C250 from Baker Motor Company. Although everyone we interacted with were knowledgeable professionals, our salesperson was exceptional! Will Calhoun listened to what we were looking for. We did not find the car we wanted on the lot and left. Two days later Will contacted me to tell me about a car that was what I had described. He coordinated with another Baker location to have the vehicle transferred to his location. He is an excellent communicator and even followed up after the purchase to make sure we were happy with the sale. If you are in the market for a used car, I recommend Baker Motor Company and highly recommend this salesperson!! Many thanks!

Will Calhoun was the best salesman!! He made the whole process painless and very quick!!

Me and my husband came to pick up a car he leased through his job (Mercedes) we got there and we felt like we werent welcomed. We were probably there for 20 minutes, the woman gave us the keys and pretty much said bye. Noone went over the car with us, showed us what does what or anything, we were handed the keys and thats it. For a luxury car dealership we felt very unwelcome and rushed to get out.

We recently worked with Matt on a vehicle inquiry. He was great! Matt listened to what we were looking for and helped us come up with a plan that worked best for us. Most of all, he was very polite and pleasant to work with. Thanks Matt!

I had a great experience at Baker Motors. My salesperson, Cornelius was professional and trustworthy . He communicated clearly without pressure. The entire process was smooth.

May 18, 2019 I purchased a Mercedes from George Stavros on Savannah Highway. Best car purchase experience i have ever experienced and definitely will be back. I highly recommend George for his professionalism, expertise and vast knowledge of automobiles. He is very personable, honest and provides excellence customer service and his attention to detail is impeccable. This dealership is top notch with their customer service. Michael Wail finance manager was very friendly and professional. Thank you George! I am enjoying my new car!

Horrible service. Good luck getting a call back. Tommy Baker needs to deliver what he promises. I highly recommend using any other dealership in town or somebody outside of town. Their warranty program is BS, their service is horrible and they never get back to you and have an attitude. I have lost all patience and understanding for this business.

I have had my car for 2 years, love it and until now been so happy with the service. But my latest experience with the auto butler treatment was very disappointing. My car was not even clean when it was returned. I had a very frustrating conversation with Anthony in the service department who blamed the problem on the finance department overselling the program. And in the midst of this pandemic not one person was wearing a mask, there were no accommodations for social distancing in the loaner car area, and no provision made to disinfect my car after it was serviced. Anthony told me after the fact that a disinfecting treatment was available but customers had to ask for it - not sure how you ask for something you dont know is available. I would give this experience only 2 stars but in light of past experiences am raising it a star.

Where do I start...we took our vehicle there for an oil change....upon arrival to the service area we were politely greeted and immediately met a service rep. He made helpful suggestions regarding suggested maintenance and quoted a reasonable price. He gave us dining suggestions within walking distance while we waited for our service to be completed. When we returned, we found the waiting area to be roomy and comfortable. There was complimentary coffee, snacks, and cookies! 😋. The rep found us in the waiting area, escorted us the the payment counter, then brought us to our vehicle in the service bay area. Best vehicle service experience ever!

1 walked the lot 3 times went into sales trailer-2 salesmen sitting at desk would not get up from desk. And right out said would not negotiate. As female, this experience is why I hate car dealers. Tommy Baker needs to know pompous men shoo away his business & prospective customers! Not even 1 star.

I bought an expensive van. It didn’t even come with floor mats. Every other vehicle I have ever purchased has come with floor mats, sometimes even 2 sets (rubber and carpet). The first offer from Baker for my trade in was ludicrously low. So I had to do weeks of work shopping around at other dealerships and collecting offers and show them to Baker in order to force them to be competitive. Very stressful experience overall.