Great place to fine your jewelry, clerks are nice and attentive.

Excellent! Excellent! EXCELLENT! Will definitely be back!

Very nice staff. They are attentive to customers and extremely helpful.

Very nice staff, patient with me picking out the most beautiful ring 😍

AWFUL DOWN RIGHT UGLY PEOPLE WORKING HERE!!! We had a terrible experience!! We had to downsize on the ring we had originally picked out to one that was cheaper because we couldn’t afford the one we originally picked and asked for the down payment back on the one we had originally picked and asked her to look up another option we had saved on our wish list and basically got kicked out! NEVER HAVE I EVER BEEN TREATED SO POORLY!! This is not how u do customer service!!!!

I do not recommend this place for anything. Sales associates are terrible, the store has no cash, and the company’s customer service basically does not communicate with this location. I’ve been waiting on my check refund from this place for 2 weeks now and I was told 5- 7 business days from an manager here, that was a lie. I’m currently still waiting on my refund, which I have no knowledge on when I’ll receive. Poor service!

Loved it great store.

Husband took me to buy a ring today and I had seen the ring online, we didnt know they wouldnt have it in the store. When the sales guy walked up and we told him what we wanted he got nasty with us saying they didnt have it and he said Kays wouldnt sell jewelry that cheap in the store, but it was on their web page. Just a totally unprofessional sales person. So we left and went to a different store, His loss cause once at the other jewelry store my husband bought me 2 rings, So mr sales guy at Kay jewelry, just because I like a cheaper ring didnt mean I couldnt afford to buy more. Just so you know you lost out. And Reeds jewelry store will get all my business from now on.

Great place and knowledgeable staff! Buyer beware, do not use Comenuty bank with your purchase. They will rip you off!!! I bought something and was set to make payments... The deal was: pay off debt within one year without missing a payment and there would be no interest or hidden fees... So I did. Comentiy Bank charged me $680 some dollars for no reason at the end. Ive tried to dispute several times; they are the rudest and worst bank Ive ever encountered.

My husband and I purchased my wedding set from the charelston, wv location at the town center mall. We also purchased the lifetime warranty for both wedding band and engagement ring. I was completely happy until it came time to have them soldered together. When I initially sent off the rings it took two weeks to recieve them, unfortunately that wasnt the issue. My engagement ring was in the wrong direction, even though a picture was taken in the direction I wear my set. So another send off to get the rings corrected in the right position. After not having my rings now for my first valentines as a married couple, I get my rings back again but now the rings are off center! Now I am extremely livid and speaking with a manager. I am assured that this will be handled and corrected to my standards. Now after three, four hour round trips from my home I get my rings back again, the diamonds arent centered as they should be, but now the bands are not anywhere close to be flushed. Completely defeats the purpose of having them soldered together. I now am waiting to see what they could possibly screw up now. I would not recommend doing any business with this company.

Professional sales staff and very personable to deal with. Would recommend Rob. He has always provided me with great service.

Normally the staff is very helpful. Now that they and Leroys are all part of the same company I usually have them clean all my rings and check them. This past weekend however I went looking for a new ring for Christmas. the gentleman I usually work with was busy (as it is the Christmas season) so I let the first guy that walked up help me. I made the mistake of starting with the expensive Leo Diamonds, so when I told him I wasnt looking to spend quite that much he handed me a catalog instead of showing what else he had in the store. Kays loss. WE ended up buying from Littmans in Huntington instead. He may have thought I wasnt worth his time and energy but he missed out.

This Kays has the worst personel highly rude and dishonest ! I bought a 500$ ring and within first two weeks it broke and luckily I bought the warranty they replaced it 1st time. The second time it turned black and the want me to pay 200$ more to replace it ??? Who does this crooked business? Dishonest I will not recommend them EVER!!! Go to McCormicks in kanawha city. They are privately owned and Ive Never had a problem in 14 yrs honest people.

I have never shopped there since 1985. Even then I just asked for info about ring sizes.

Excellent service, beautiful watch.

Lola is the best!♡

I found exactly what I was looking for

Staff is always very friendly!

Friendly customer service