Customer service is absolutely amazing. They helped with every question I had. I got exactly what I needed and wanted. I had some trouble installing a stereo and their team helped me when I was absolutely stumped!

The installation of my previously purchased radio was handled in a professional and timely manner. The customer service reps and the installer were courteous and conscious of my time, after having traveled nearly two hours for the appointment. First installation, but many satisfied Crutchfield purchases behind me.

Very helpful, knowledgeable, patient, and super friendly. Was an excellent experience and happy with our purchase

I called to replace our 14 year old receiver and “J” was so helpful to locate two options for my criteria. Easy purchase over the phone and they brought it to my car for pick up.

Amazing store visit!! I visited from Richmond at lunch on Friday and drove back on Saturday to make a car stereo purchase for my son. The in store experiences were awesome!! Well trained, knowledgeable. Gave me all the info I needed. Exceeded my expectations!! The team lead shared the phone tech supported us if we had a self install issue, sure enough, we lacked some knowledge about how to wire the harness for steering controls and walked us through on a Sunday flawlessly and helped program the SWC module. Made our day. Install complete perfect! Thanks Crutchfield team!!

When returning a clearly defective DAC with a switch that wouldnt click into place, they were condescending and insulting, insisting that brand doesnt have defects, it must be user error. Business moved to Sweetwater, thank you.

Chris listened to our perceived needs and information about our home; then he asked questions. Finally he was able to make intelligent suggestions that would meet our needs. What we had thought we needed initially, changed. Our music system is now all hooked up, and we love it!!!!

Best place to get vehicle audio gear and fantastic support!! 10/10

They couldn’t help me, apart from “ it might work “, or “ it might blow your speakers “. No actual technical information provided. The only person who had some knowledge, whom I’m assuming was one of their techs, seemed disinterested. But they sure were happy to take my $40 for some kicker rca outs to speaker wire. I went here because I thought they had technical knowledge. But it turns out this place is just a bunch of salespeople…

Bought a camera here a few weeks ago. Since then, the camera has gone on sale. Called their customer service and after a 30 second conversation they issued a price match refund onto my card. Best customer service EVER!

Oh My Goodness. It was an hours drive, but worth it. The drive was beautiful. Customer service was great. There were a great number of items on display. We have not stopped talking about our experience. We plan on going back soon!

It was nice to be able to go into Crutchfield again. All my vehicles have had stereos and/or some sort of speakers and subwoofer installations in them by Crutchfield for about 30 years now. I love going to the store. Its my candy store!! I ABSOLUTELY LOVE MUSIC!! Thank you to everyone at Crutchfield!! You guys are great...as always!! :):)

Great place for all things about sound. Particularly car audio

Mark made a house call to find out why my stereo system was not working. We discovered that my four-year-ole granddaughter had pushed all the buttons in her effort to make music. Mark reset everything and we had a good laugh. Thanks, Crutchfield

Dropping my rating of Crutchfield. They keep shipping me open box/used products as new items at full price. I just ship them right back to them and let them know of my disappointment. I see the discounted items on the site, but I dont chose them. I pay full price for new because I want new, not something I have no idea what the last person did to it. Youll pretty much pay retail prices at Crutchfield, but in doing so, I expect better service and products for the price. If I want used, Ill buy from eBay for half the money.ORIGINAL REVIEW: Crutchfield is one of the few remaining companies that actually cares about their customers satisfaction and they prove it over and over again through their actions. As long as youre honest with them and not trying to rip them off, I believe they will do just about anything to make you happy. They arent the cheapest around, but if you have a problem with something, they will do everything they can to help you out. They are an honest company and Im happy to give them my business.

Sales staff was really helpful and knowledgeable..They knew what I wanted and had it in stock!

Installer was great. Jbl basspr sl2 sounds great. Deducting 2 stars because they start installations at 9am yet they make you sit outside on the front sidewalk until the store opens at 10am.

I have been a long time customer of Crutchfield online for many years due to their wide selection, reasonable prices and fantastic customer service. So you would think that I would not be surprised when I entered there brick and mortar store in Charlottesville. Well, it took me quite a while to wrap my head around all of the displays for vehicles (which I was shopping for) and home sound & theater. Try to not dream about a McIntosh stereo system! Eventually, I had a consultation with one of their team members and we came up with a perfect plan to upgrade my car stereo system. Since they were not all that busy, I was able to leave my vehicle and go do some shopping for a few hours. When I returned I found a perfect, clean install of all my stereo equipment. They are the best no matter what your budget. You will not be disappointed with the crew running this shop or their amazing selection!!! Enjoy

This has been my go-to for much of my car audio since 1987. This is a unique place and the people working there are friendly and knowledgeable. Love this place!

I was really excited about going to the store and seeing the many different products that I always see in their catalogs. The staff is very helpful. They let just walk around without trying to sell me anything!! I had no intention of purchasing anything, I left out purchasing something 😊. It was great to see all the stuff that I probably cannot afford anytime soon. The reason why I would not give it five stars is because everything that I wanted to listen to had to be hooked up. Once again the stuff was helpful in hooking it up for me.

This is the place to go for your auto needs,audio,alarm and home electronics also great place

We came in to look at TVs, and spoke with Abby. She provided us will all the information we needed to make our decision. She was very helpful and pleasant to work with. Later, we purchased our new TV and some other accessories with planning help from Travis.

The team was exactly on time and all service was performed as ordered. One small problem popped up but the guys figured it out and completed their work in a timely manner. In addition, they spent time with me showing me how to ensure the equipment worked properly. I will use them again in the future.

Very knowledgeable sales staff. I learned a lot, from Jay, about my available options. Ill definitely return. This may be my new favorite tech store.

They were terrific! Although the project did not include my side Blindspot cameras because of a glitch in design with JVC everything came out great! They provided everything I needed, and Gave me a full refund on everything I did not need! The lifetime tech-support aint bad either...

Several months ago, my jeep radio went out. I finally made it to Crutchfield on June 2nd. I found a radio with the bells and whistles I wanted. They explained they were booked out for putting the radio in and I understood. However, they were able to schedule me for June 18th (or so I thought). On the 18th, I drove the hour from my house to get my radio placed in. Once I got there, I was told I was not put on the schedule, but they would make it work. It only took 45 minutes which was great. I got back in my car and the radio looked a little wonky, but I just figured that is what it should look like since it was not an original radio. The following day I was driving out of town and needed to use my AC... which did not turn on- no lights, no fan, nothing. So Monday I called and spoke with a manager who reassured me I could come in any time and they would take a look. My husband and I went a few days later. They took my car back and found that my AC was never plugged back in from working on my radio. The manager stated that was a part of their check off list, but they missed it. He acknowledge that was embarrassing for his staff and made things right. They also took the time to make the radio fit better in that space, set the time, and date. Thank you for the managers for making it right and worth the drive!

I contacted Crutchfield in Charlottesville, VA to have a modern stereo and back-up camera installed in my inherited 2000 Toyota Tundra pick-up that belonged to my dad. When backing up the truck, you were really blind if a small child or animal was behind the tailgate. Plus, with the new law about cell phones when driving, I wanted to get a hands-free system. When I searched on Crutchfield’s website, I found what I wanted plus much more, like Apple Car Play. I contacted Crutchfield and they made an appointment in a short time for professional installation. The quality of workmanship on the installation is quite impressive. Plus, the staff at Crutchfield, especially Abby who helped me, were exceptional. Abby’s personality made me feel like she genuinely cared about the customer service she offered to me. Kudos to the staff and the installers. I REALLY appreciate you all.

Abby did a great job. Helped me understand what I needed. Helped me find compatible equipment in stock based on limited inventory availability. Was in and out in 30 minutes

They have everything you need for your audio needs great service.

Drove 6.5 hours round trip to have rear view camera checked out that was on the blink showing the driver an upside down view. The tech said he was able to reverse the view to normal and in the same breath said the problem I experience was often the result of a camera going bad. The little guy on my shoulder thought I might be advised to install a new camera!? The next day after the 6.5 hour trip the camera acted up again. My gripe is I wish the tech had been slightly more assertive informing me that the better alternative would have been to install a new camera as I had driven almost 200 miles one way to have the camera checked out. I will replace the camera locally. Thx Crutchfield.

I received excellent support and service for my recent purchase. I was extremely pleased with the experience.

Owen did offer a refund, but wasn’t getting my point. Honestly, he was short and didn’t offer any other solutions. Situation was I bought 4 speakers from Crutchfield that included factor wiring attachments. I received the speakers but NO wiring attachments, they said they where on back order. I checked over the web and could not find them anywhere, obviously, it’s for a 30 year old car and the manufacturer probably doesn’t make them anymore. Problem is that Crutchfield sells these for more then other places but I bought them because they came with the extra wiring. They sell them for $9.99 each or free with purchase. So they billed me for entire amount and didn’t send wiring. So what’s my guarantee that they will ever send them? If the manufacturer stopped making them what is Crutchfield going to do? Owen couldn’t and wouldn’t answer this for me. These speakers are $16 cheaper on Amazon.

Excellent customer service, and extremely neat installation of equipment.

Staff is very professional courteous and prompt. Store has a great selection with many things in stock. My preferred store for all electronics from now on!!!

Excellent service. Installers very efficient and knowledgeable. Delighted with purchase

Awesome experience! I got into car audio a couple of years ago. I’ve made purchases online from Crutchfield and had a great experience. In December 2018 I was looking to upgrade my head unit. I saw the one I wanted online but didn’t want to pay for expedited shipping. I decided to call the store. The employee kindly put the item on hold for me. I drove almost 3 hours from MD to visit the store and I’m glad I did. Got my new head unit and a great experience at a beautiful store with great staff. Thank you!

Barely two minutes after I ordered online for curbside pickup I received a phone call from Chris telling me that my order was ready. I got to the store, called and they brought my order out, put it in the trunk and I was on my way! Another great Crutchfields experience.Weve been loyal customers for 15 years and theyve always exceeded our expectations. Thank you!

AWESOME CUSTOMER SERVICE AND PRODUCTS. They shipped my dash replacement to Michigan in two days!!! Most other companies I found for auto parts, especially audio, were scammers. With this company you get awesome parts for an awesome price!!! I’ve been telling everyone about them!! Will definitely use again!!

Had a terrific experience w/Paul who assisted us with a new Pioneer Stereo & speakers for our 2005 Scion XA. He was also super knowledgeable helping with updating our Russound home audio systems.

Excellent installation service. Took longer than expected but the extra time the tech spent discussing the project before he started was worth the time.

Crutchfield is my go to company for car stereo supplies and installation!I always receive the best service from a very knowledgeable staff.

Good spot to get ur music set up for vehicles and home love this place go Check it out

I went to Crutchfield to have some sound dampening installed on my car.They have numerous videos on their website stating that road noise can be reduced by at last half.Much to my surprise the technician told me that installing it on a car is a complete waste of money. He didnt even bother to come look at my car. I pointed out the videos on their site, whereas the tech shrugged it off as we have to make money somehow.Very disappointing as I drove 50 minutes out of the way to check with sound installation specialists.

Very nonarable and help with home surround sound system needs

Andrea was wonderful. I told her what I was looking for in speakers for my 2013 Camaro. The sound room is wonderful and it’s nice to actually hear the units that you are trying to select. I drove 2 hrs away because my local audio business is lackluster. I will update after my items are installed. Salesperson was great and choosing my stuff was enjoyable and trouble free. I’m only giving 4 stars because I haven’t heard the items yet. If they sound half as good in store as they do in the car, I’ll surely give a five.

People in there not like it used to be. 2 of them only been there a month didnt know much. I have shopped there since they were near the airport and still have a few PPI amps and some kenwood items but their staff arent trained or into what they sell. I remember bill when he had hair.

Thanks to Andrea for helping us! Very knowledgeable on TVs. Bought two! Store occupancy well controlled. Minimizing people inside. Distancing, sanitizer, masks.

I ordered a Pair of Sony headphones over 20 years ago 🙃 😑 and I never stopped my relationship with Crutchfield. Now that I have a Car, nothing goes in my ride if its not from Crutchfield.... Period...Great 👍 Staff that knows 👌 what you really need 👏 😀 for your ride....

The sales person couldnt have been nicer. Overall good visit.

Love the customer service! Warranty issues are expedited quickly. I always have a great experience with them.

I have tried to have tried to go through this company multiple times to be told a different thing from each technician. Get your stuff straight before telling a customer something! Do not recommend. Go through Hubdawg Enclosures! They are locally owned with great speedy service and the owner knows his stuff.

Friendly staff and efficient installation crew! Thank you.

I cannot say enough about the customer service from Crutchfield. I purchased the sound equipment for my indoor cycling studio from Crutchfield and theyve been incredibly helpful along the way. Rob has walked me through several different set ups and has always pointed me in the right direction with attention to my budget as well. Thank you!

Had buy after market stereo plug .had in stock

I love this store. They are practicing social distancing and are always friendly and knowledgeable of what it is im looking for. I always manage to have Abby help me out. She has waited on me numerous times and always done so professionally

First class customer service and safe in person shopping experience

Very nice sales associates and prompted service

Great service, easy return and fantastic employees willing to help. I have recently bought head units from them and I love them. It was easy to install. The order delivered on time. Amazing company. Will definitely buy more from here.

Went in to see a range of speakers and it was great. The speaker emulator room is very impressive and being able to listen to a few speakers helped me decide. Very knowledgeable staff too, helped me eliminate some speakers I was considering but he knew I wouldn’t like the sound signature.

This is the only place Ill ever purchase a TV from. The price was great and their customer service was incredible after I ran into a delivery issue.

I went in to update some old equipment. I had not purchased audio equipment in 20 years and needed a lot of information. The staff member took as much time as I needed, thoroughly explained all options and helped me make the appropriate purchase. There was no attempt to pressure me or oversell any products. This is a good place to go for your gear.

I recently required new audio equipment in my Honda 2006. As I was still running with my factory install I required more than just a radio. The advisor at Crutchfield helped me identify what dash kit and other installation pieces for my vehicle. Every person I spoke to was knowledgeable and a delight to speak to. The parts came well packaged and in perfect condition. I was elated by the fact they use biodegradable packing peanuts - starch based that melts when exposed to water. That is a HUGE plus for me.Upon installation it was found that I misidentified my vehicle and therefore lacked the proper connector for the radio. I called and had the ($15) part in hand 2 days later, free of charge.They have my business for life and I will recommend them to everyone. Thanks guys!!!!

Gave me a good deal on everything I needed for my car audio system upgrade. Thanks

Great staff and knows their products well.

Ive been purchasing from Crutchfield since a long time! And Im very satisfied with the service. Very helpful, courteous and knowledgeable staff. I appreciate the easy to use, informative site. Thank you Crutchfield for being an amazing company.

Abby provided expert advice and service, and I left with the perfect pair of outdoor speakers.

They are very detailed in researching what you want and explaining the ones they have or can order to suit your needs. And if you need assistance on installation they offer that as well

Friendly staff. Displays are trying to be to fancy instead of practical. Need to go back to the old way. Whats the point of going to the store to look at a computer screen for what you want. Stay at home and do that

The staff were very helpful, the store was well arranged and clean.

Awesome experience dealing with Crutchfield. My factory car radio died, I decide to replace it on my own. I go to Crutchfield and buy the kit I need to replace it. Crutchfield is very good at supplying the customer the whole kit you need to replace your factory radio. That is what the business was based on..right? I know enough to make my self dangerous when it comes to electronics. I installed my new radio, and it didnt work. I show up at the store in Charlottesville, and a professional installer shows me first hand that I was just two steps from being successful in my new install. I had never installed a car stereo before. You got yourself a loyal customer for life.

I was in there a couple days ago and it took at least an hour to get someone to help me out they were talking to each other while and i just walked out. Nice selection of products though.

Fantastic store in Charlottesville, Va. The items I reserved online were ready and waiting for me when I arrived. Every rep was very polite and ready to assist in any way they could. The Sales Representative that had my order ready was knowledgeable and and very attentive to the project I was explaining.

Great store for electronics. The sales team especially Chris B. is very helpful with product advice. Always check Crutchfield before making a purchase.

Very helpful, friendly folks.

Loved this place. Walked in and bought Bose headphone sunglasses off the shelf. Great job with new quality products.

Great staff, some specials, need to have moreall inclusivecar stereo systems. To many add-ons

I needed a new stereo amp. I had not bought one in over 30 years. The employee who helped me Paul Kavanagh was very, very helpful to me. He was patient an understanding to this 74 year old man, who is out of his element when it comes to electronics.I have not installed it as of this time.i don’t think I will have any problems, but if I do I know I would have excellent help from your employees Ernie of Madison.

I drove there from Richmond to check out the store. Excellent equipment. I found and purchased exactly what I wanted. Well worth the trip, which was also nice.

Very high end and don’t care for employees hovering over me feels rushed

I went there to get information on turntables and speakers. I spoke with a very knowledgeable gentleman named Mike. He explained very thoroughly the process of set up and operation and equipment needed. I have not made a decision as to what to purchase, however, with his expert assistance, I have a much better idea.

A salesman came over immediately. He got the item I needed from the stock room. The price was reasonable, and the transaction was completed quickly.

Great customer service, staff was very helpful, knowledgeable, up front and honest about their products. I went to the store trying to clarify what Id found online and potentially get some demos of what I was looking for but then ended up costing a different set of products because they were able to explain things much better than I could find online. Ill definitely be a retuning customer to this shop in the future.

The team at the main office and at the retail install store were phenomenal. This is what the low internet pricing stores cant beat- personal interaction, expertise, and customer service. I had a special car that needed unique expertise on what was compatible in order to get me the back up camera and a microphone that would work with the top down, not to mention awesome sound and Android Auto. The team did a great job on the install for a very reasonable price.

Hogan managed to get my old stereo going with a simple wire when my new samsung home theatre shorted out. Old stuff is better built. Thanks for saving me money and the advice.

There is a reason why all these brick and mortar stores are closing and crutchfield cont to be going on strong. their customer service is top notch.ed, and carl at tech support has helped me immensely. i believe the other guy that helped me was adam (forgot his name because he was the first one i spoke to weeks ago).really, i remember telling my buddies how amazing the customer service is. these days, you just are not used to this type of service. my first radio was from crutchfield 18 years ago when i got my license, and here i am installing another one, that is way more involved and they helped solve all the issues.lets put it this way. i have never written a google review, and i am so impressed with their help, that i am writing one. really really top notch. if i could give them 10 stars, i would.

Efficient polite service. We told them what we were looking for and they helped us find it at the most affordable way. Car installation went with no issues.

Placed an order over the phone they sent a complete set of car radio material to install it in my Ford F150. Called cutomer service with a couple questions they answered fast and to the point. Highly recommend.

First time visit. Cool experience. Went there to buy an antenna adapter and some rear speakers. Undecided with the speakers. Really like the car audio simulator. I would come back just for that.

Our salesman, Mike was super, very knowledgeable and patiently answered our many questions. When we compared prices to Best Buy and Amazon, we realized that we could save money on our purchase too!

Superior Customer Service! I cant say enough. Chris came out on his day off yes I said day off because he was going to be in my area and stopped by to get my estimate started rather than waiting another two weeks for an opening. Installation however I had to wait my turn as they are busy because they are good at what they do. I cant remember the name of my installers but they were top notch professionals. I would recommend Crutchfield toANYONE seeking home entertainment needs. A first class job well done!!!!

Went by this afternoon to listen at sound bars and surround sound for wifes birthday present. The man that tried to help us did not know how to get the bose speaker to work. He managed to get a polk speaker to work but the sound was choppy and awful. Hes response was oh thats the wifi. Didnt awful any working alternative because he could get a headphone jack or bluetooth to work either. I dont know how this place is still in business.

FIVE STARS!!!VERY KNOWLEDGEABLE! VERY HELPFUL! SERVICE WITH A SMILE!!I CAN NOT WAIT FOR MY NEW JBL SPEAKERS TO BE IN. GREAT PRODUCT FOR A GREAT PRICE!THANK YOU GUS!!

By far the best place in Charlottesville for any and all of my camera needs. Which is both a gift and a curse because of how close by I live. They usually have what I need in stock and if not they will have it there within a day or two. The staff is always knowledgeable and very quick to help.

Absolutely great. Emploee worked with me on stereo for my truck. Very helpful and knowledgeable. I will definitely purchase from this store again

Bottom line first – Their installer was unqualified and trashed my new vehicle. I purchased $1,500 receiver from Crutchfield for a new vehicle two months ago. It was the holidays so it took few weeks to schedule the installation. I asked the sales person when I made the appointment if they had installed this type of receiver before and he assured this was routine. My appointment was for 2:00 until 7:00PM. I dropped off the car at 1:00 and I asked again if they had experience with this type of equipment. I was told that they installed them for a new car dealer routinely. I came back at 7:00. The car was not finished until 8:00 an hour after the store was closed. The salesmen locked the door as we went out to look at the job. The receiver had limited functionality and the windshield was scratched with deep gouges. I will be reporting them to the Better Business Bureau.

Everyone was very helpful in reaching a decision on the product that we chose. The sales person was very interested in explaining every aspect and in some cases doing it over and over. Not hurried and careful to get it right.

Knowledgeable sales person with helpful advice. Competitive prices. Good products. Whats not to like?

Ethan, outback and the guys behind the counter and Andrea outfront rock! Responsibility and Accountability in Customer service doesnt get any bettter than this! Maybe they could do a professional clinic for some of those places we all do business with and wouldnt if we didnt have to be licensed to drive those things we put our car radios and speakers in!

I have never been in store, however theyre online customer service is excellent. I can only imagine they keep the same standards for their retail space. Easy people to work with, great company, great prices, great products.

Customer service was really good and the employees made themselves readily available to answer any questions. Radio installation was very quick too.