They were busy, no one really approached us to ask if we needed help. I was with my tech genius husband who explained everything and walked me through the different devices their strengths and weaknesses. He actually ended up helping a random customer by answering questions and giving input. Decent selection but wish they had more sanitizers on each display area seeing we are in a pandemic and its flu/cold season😷😷

Excellent experience! The young man that helped me was busy restocking items. I approached him, and he was open to my questions. He was conscientious enough to leave his restocking to escort me to my product. 💯

I ordered some thermal paste off the website, and just had to go in and pick it up. The person who took care of getting my order for me was fast, friendly, and courteous, and I was in and out pretty quickly, which was EXACTLY what I was looking for. All in all, it was a great experience at this location, and I dont really hate going out to this one even though it isnt as local to me as the Hamburg store.

This was my first time in this location but they had the item I wanted on hand. The layout is pretty confusing and it seemed unorganized. Thank goodness for Sufi in the mobile department. He was extremely helpful and both found what I was looking for and answered the several questions I had. He had a good sense of humor too. Thanks Sufi.

Its alright here. Its like talking to a tree when trying to ask questions about the differences in laptops. The lost art of conversation definitely shows up when trying to talk to a 20 something millennial. You can tell most of his life has been spent looking at a screen. Anyhow, I went elsewhere to buy my laptop.

Anything we need like electronic goods,employees at best buy help you to find very easy n quick, perfect place to buy electronic products.

I was so happy to finally buy a new phone. The customer service was excellent. The workers were very nice, patient and very helpful. Tapia and Diego helped me with whatever I needed. I will definitely shop there again.

Im usually able to get in and out of this location pretty quickly. The staff is always helpful and I can always find what Im looking for pretty easily. Ive made a few big ticket purchases from this location in the last few months and Ive always been satisfied with my purchases and the service as well. The crew is very helpful and the store is always clean. You can enter from outside and there IS an entrance to the mall from the other side of the store.

I went to the store at the Galleria, was greeted and helped immediately. I wanted a GPS, they didnt have it in stock, but told me it could be delivered to my house the next day. I have received emails as to the time frame it will be delivered. I am very pleased with the employees & there delivery system which has kept me informed. Great Job Best Buy

I love Best Buy. This is my place to go for everything I need tech wise. Every time I come in here, the staff are friendly, knowledgeable, and awesome. Its definitely a geeks paradise in there haha.

Recently purchased an I Pad to replace my 8 year old device. Edwin at Galleria took time and care to help me understand the process, and set me up with the Geek Squad to backup my old information on my new device. From sales to service, your associates were very helpful. Thank you.

Best Buy offered a great shopping experience for the most part their staff was courteous items and electronics are clearly visible and located easily on the shelves although this is an electronics store that only deals in electronics expect to pay a bit more than a department store...If you appreciate my review please like and share with others

First off, I want to say that Best Buy has a nice selection of appliances. The prices are good too. HOWEVER, the customer service is REALLY lacking. I had the customer service schedule my appointment to have my appliance serviced/installed. I just had a FOURTH appointment scheduled and no one showed up. Needless to say I AM FRUSTRATED. The appointment time is a SIX (6) hour block. 4x 6= 24 hours, wasted! And to top things off, its the holiday weekend. I could have gone to visit my family out of state. I dont know what the problem is, but four (4) customer service reps? Perhaps its the computer program. Whatever it is, when you get your appointment, print out a copy so that you have documentation to back yourself up. Thank goodness I did.Keeping my fingers crossed.

One person seemed interested in helping the others didn’t. The one that wanted to help was the store manager Tim and didn’t know what an Ethernet cable was. The others that helped after taking over lacked personal skills, selling skills and the ability to mitigate customer questions and create a feeling that it didn’t mattered the customer had a good experience. Instead they came across as haughty and talking down to people. I run a 200 million dollar sales business and wouldn’t hire and if then to sell for me.

Nice place to buy electronics and appliances. This BB is big, many items and available.

Just your average best buy store.

The Best Buy in the Galleria Mall in Buffalo, NY, if not one of the worst, it is absolutely the worst Best Buy Store I have ever visited. We entered the store and asked directions to Camera Accessories, the closest direction we got was ‘I think it’s over there.’ We found the area and it was very sparsely stocked, the items on display were not in any manner organized and was totally mixed. We gave up looking for the particular item we wanted and started looking for someone to help us in our search. I found four Best Buy salespeople chatting in a group, I asked for help and one of them started walking away while one of the others pointed at his back. I followed him into another section and when he stopped, he pointed to a few boxes and walked away. Luckily we found the item we needed and proceeded to the checkout. There was one register open and a line of about 10 customers waiting. There were multiple employees behind the desk that were totally oblivious to any of the customers in line. The young lady working the one register repeatedly called for a back-up cashier, anyone that could come help, and finally a manager.Bottom line, IF I need anything from a Best Buy I will drive 100 mile to avoid going to this store ever again.

Im glad its still around but definitely shows its faults.Low inventory, not many useful/knowledgeable employees around.Im glad its still and option to walk in.

Not very helpful staff. Stood there while employee played with his phone with his back to us

Great store, the customer service is amazing.

Wonderful Laptop Selections n Quality Products. Customer Service for purchasing was excellent. Geek Squad Could Use Some Help...Very Slow To Get Taken Care even with appointment

A very knowledgeable employee helped me pick out the perfect computer for my daughter. He answered all my questions and I spent a lot less then I expected. I was in and out in 20 minutes.

Well I bought a Brand New TV there and I will say the guy who helped me was very professional and polite and answered all my questions I do have a hard time understanding things but he was very professional

Good selection and reasonable prices. Obviously can sometimes be found cheaper online but that is what you expect with a store front/in person operation. Still a good store.

Very helpful! Great with helping new people with technology

I purchased a HOT SPOT, the girl in put my email in all caps so I could never activate it and had to pay twice for it as I live so far away. I asked her before I left if I was all set and I could get on line she replied Oh yes your all set to get online.

Great store for your electronic needs...although sometimes the representatives take their time with finishing your order if they need to locate an item.

They downsized the movie section, if you go to customer services the employees are listening to music and singing instead of helping customers.

Convenient to me at the mall. They have good prices and good people working there

As much as I would like to give best buy a 5 star rating; I cant. This store was way too hot and smelled of mildew. Was unable to find what i needed. AC must not be working.

Perfect time to go is right when they open was helped right away on choosing the best wireless earbuds for under 200$ hey told me to try the bose sports at 179.00 and if unhappy come back for Sony wF1000xm3. Bose downfall is no ambient noise function. Which is sorta like being able to hear important things like a car coming, horn beep. Or gunshots. So u can rub I guess. Lol

Purchased a Lenovo Chromebook, brand new with no no operating system. I had to come back to the store and missed a very important meeting. They refused to give me a discount or a percentage off on a new computer just saying I’d have to leave the laptop so a Chrome system could be installed. Barely apologized. Really bad customer service experience. They literally don’t care. Anthony literally does not care. Jordan in customer service cared, but couldn’t do anything due to “store policy”. But Anthony did not care. Friggin robots.

Very well managed and geek squad super helpful

The service is a bit slow. There are litle staf available to asist clients.

My self and family always have a great experience at Best Buy. Have bought most items sold there. Today I would like to commend Dominick and John for their help with a cell phone issue. Kudos on their knowledge and professionalism. They make shopping at Best Buy a pleasure.

Good store, but bottom of the barrel compared the the rest of the BestBuys out there. Good place to go if you need merchandise quick but if youre going to browse, go elsewhere.

Had a very nice discussion with an employee. It was a very pleasant shopping experience!

No Waiting time, immediately service, line moved fast.

Is Best Buy closing? This store used to look clean and modern and have what i was looking for. Now the inside looks like the local Dollar Store. Stock on carts and not on shelves. Shelves empty and nothing in stock. Items out of place, just messy. I would much rather go online to shop now. What a shame because I used to enjoy going into Best Buy to shop and dream of that television that i couldnt afford.

Terrible service, I walked in and needed some assistance with some of the computers that I wanted to check out and buy. But I literally waited for almost an hour. And everytime I go call in for help they always said we will call in somebody to help to you. I guess its better for the workers to look out for custemers that want help instead of sitting and talking with their co-workers all day. And by the way Im still waiting as Im writing this.

Just looking have to order item online ..nice

They was knowledgeable and had all my items ready and secure. The price was high but the service made it worth paying. Thank you Have a beautiful day.

I actually met my good friend Chris from red lobster and he gave the most help

Excellent place for any electronics phones games shooters they have all your needs

Return policy sucks. TV stopped working after 4 days, they wouldnt give me my money back and I had to buy another junk TV from them and keep my fingers crossed that it works daily. Last purchase from them.

Love coming to Best Buy and playing with the products here. The staff was super friendly, and its great to have the comfy chair to settle in to try out some TVs. Shopped here for Christmas gifts for my family when I was back. Glad this store is here.

After visiting the store will not go back to ANY Best buy! First it took more than a half hour for someone to help us. We were told it would be a 15-minute wait.The sales clerk who was helping us didnt know his products! Several times he told us two products were the same price. When we got to the checkout we were surprised to find the product we were going to buy was more than twice as expensive as we had been told. The manager came over and told us it had just been a miscommunication and that we had misunderstood. He treated us like we were lying. When we said that the sales clerk didnt seem to know his stuff, he dismissed us and said, hes excellent!there was no apology there was no good a customer service just accusations that we had misunderstood even though both of us had heard him say at least three times they were the same price items! Basically this is victim blaming! I get it if we got the wrong price and had been quoted the wrong price! If thats the case say something likeIm so sorry you misunderstood the price! Ill speak to our associate to make sure but thats not what happened. No we were treated like we were criminals trying to scam them! We went next door to Target. Received excellent customer service and got exactly what we wanted!

One of the worst experience Ive had at a Best Buy. Dirty filthy shelves, floors, and register areas. Employees were not helpful at all. Last time Ill go to this store ever.

The food was excellent. The breakfast menu is fantastic, and large portions of food.

Classic Best Buy. The only Best Buy I could find in the Buffalo area that had Google Fi SIM cards in stock which was awesome. Kind service and efficient checkout.

Good in a pinch if you need something today.

Really friendly sales guy, dont go in the front by the sign, the store is way around in the back.

Is the best place Ive ever been

Good electrical appliance on gadget good return your policies and products place to go

Its got a nice home media section

Very nice store location. Geek Squad was also super helpful when my boyfriends laptop battery needed to be replaced. They had it taken care of in less than 10 minutes and helped us even though we didnt have an appointment!

Some articles are so expensive that you can find in other places cheaper is absurd. In other like toys and video games are OK. Some of this you can find in other places like Walmart at the same prices or a few dollars less thats all. Not great Store like the advertised says.

Incredible customer service a ride a wide range variety of earbuds and I just like the overall help that I got when I soon as I walked in the door I will be back prices werent bad either

Worst customer service in the world. Purchased a CPU from then on April 14th. It was not functioning properly from the start. Spent hours on the phone trying to find the best solution. Finally told be to bring it to the store where they finally told me Im **** out of luck because its outside my 15 day return window. $1800 wasted on a CPU that doesnt work. Zero help from best buy. Will never buy from them again

You know whats better than walking to a cavernous warehouse with little to no over priced stock, where getting the attention of their knowledgable staff is near impossible...staying at home and shopping on Amazon.Do not go here unless you absolutely need something you cant get anywhere else.

Super nice inside and staff is friendly

Good place to shop good customer service

Took 15 minutes to get help after I asked for help. Barely anyone in the store. The person helping was not knowledgeable in what I was planning to buy.. he stopped helping me to help another person while I stood by waiting.. I purchased elsewhere.

How do you operate a store where you cash out is the same as their customer service. Waited 25min to cash out 2 items because they couldnt figure out about the guys air-condition in front of me unbelievable open up registers for people who are trying to cash out

Always a good place for good deals.

Excellent customer service with Geek Squad! Very knowledgeable and highly professional.

If you like playing the game where do I checkout? This is the place for you. Do not follow the checkout sign, that is a decoy and will lead to a place that appear to have once held checkout lines but is now carpeted ruins where desks and registers once stood. Do you checkout at the camouflaged desks conveniently located in each dept? No that is incorrect, these are also decoys. How dare you think itd be that easy. You think to yourself, is this an actual store or just a staging area for the online shop? You go to the gifts and registry desk by the sectioned off area that looks like its under construction but is actually the online pickup area. Here employees pity you and accept your money in exchange for goods so you may leave this forsaken land of monochrome blue.

Great staff in the geek squad. They had amazing customer service skills in addition to the actual servicing of my need.

No one to help you dirty store n unorganized box was broken it was in a clearance section but scanned as 4 dollars more than brand new one? Just a over all joke highly recommend NOT going to THIS location

Very dark and sterile atmosphere but really good service

Amazing prices and always helping when asked too

They need more employees working. Waited over a half hour for any type of service even after asking a different department twice. When we finally got someone to help us he was not enthusiastic about it.

Hard to find associates to help you. Staff seems cut way back and this now changes the quality service level you once received. Staff seems stressed. No warm greetings or thank you here!

This time around the crew seems to be clueless to what they are doing. Allowing customers to jump threw the line to which I waited over half hour to cash out only 2 small items! Also did not have what we came from Niagra falls to get. After informing the on duty store manager she told me that corp made them fire half of their staff!

Its good enough if you know what you need. Like most retailers you just need to be aware that theyll try to upsell you if youre not firm enough.

It was fun I had a blast

Very good store very friendly.

I bought an HP laptop 1 yr and 3 months ago and have problems where you can see only have the screen. Now because I am just outside my warranty they want to charge me overall $230 to get it fixed. I dont have any dents or marks on it at all and they wont take care of it for me..... Will never spend another penny there again. Should not be having this issue yet

Best Buy has a lot of things, however not what I went for. I needed a case specifically for an iPhone XR and they only had one that would fit the X and XR (OTTER BOX). The manufacturer does make one specific to my needs but they (Best Buy), find it better to use a single case for dual purpose, 2 phones. Just does t look right.

I went there looking for a TV set and the section was sort of confusing they had a lot of customers in the store. So I asked him associate to help me even though they were very busy. He help me purchase the correct tv. Two thumbs up

Its a great place to get appliances just can take a while if you lease to own it.

Good movies and gadgets here.

I went to galleria store to pick up a laptop. Was looking at TV s and Matthew helped me. answered all my questions and with his knowledge and understanding my needs I left with a new TV. Great service ever.

Noone will help you at this location. Like other locations, they will ask you if I can assist you today or help you find anything. Well this location here wont even acknowledge you. I asked to buy some headphones, one employee said she was on break, and the other guy said, it wasnt his department. And by time someone did show up, I lost interest in even spending my money with them.

Customer service was awful. Didnt have what I wanted in stock even though it said it was on the website. And my girlfriend was just getting a phone case but decided to leave after waiting in line for 15 min due to there only being 1 register.

Fast. Friendly. Amazing service.

Great staff, they had great response to needs regarding covid-19.

They’re really polite in the stores and very helpful with whatever my needs are, and made sure they’re met in a timely fashion.I just wish they picked up their phones more. I cannot get through to them at all; was on hold for 15 minutes. Gave up.

Stopped in to buy a new phone for hubby. Staff very helpful setting it up and transferring existing apps and contacts.

The guy was very knowledgeable

Sales help are helpful but there isnt much on the shelves and you wont find much of anything that isnt the latest and greatest

Got 2 43 inch tvs a laptop and a printer Matthew was the most professional and patient employee ever

Every 10 feet someone comes up to pester you if you need help... got so. Annoying i put down my items and left... then ordered off Amazon

We just bought a Dell laptop and they were awesome at best buy

Not like it use to be. Shelves were bare, no movies besides 1 row.

Very poor job managing staff levels. There is one register open and currently 23 people in line. There are two people standing over in computers without a single customer but not coming over to help. It took about fifteen minutes for me to have someone come unlock the case and the guy was all frustrated to have to help.I don’t think it’s the staffs fault, seems like to store is very poorly run. I’m going to buy online next time.

Appliance prices insanely expensive mind blowing. Would think the appliances have some extraordinary capabilities.

I arrived and was asked are you in our queue? to which I responded I just want to grab a tv. No registers open, so I had to either wait 20 minutes to get help and cash out with them, or go through their customer service line. Luckily, the TV I wanted was on the sales floor, so I grabbed it and left frustrated. Went to the service desk, gave my phone number for my rewards, and they pulled up the same wrong account that Ive asked them to delete for a decade now. Im sorry, but I DEFINITELY dont look like a Theresa. Seriously, I stand 6 and go 215. NOT Theresa, not that theres anything wrong with that. If this wait for 20 minutes bullcrap just to have someone possibly grab a TV is their new service model, then Im done with Best Buy. Turn me and burn me. Thats all we want.

MY CUSTOMER SERVICE WAS GREAT. ALL THE PARTS I NEEDED WERE IN THE STORE.

Very well had to go to service desk to get an employee to come over but very helpful