Amazing customer service! Steve Joyner, our salesman was top notch from start to finish. Every question they had the answer to and were extremely accommodating with our crazy schedule to come do walk around and make our final decision. Sea trials and in-water walk through are imperative when buying a new/first boat especially from a new manufacturer and they go above and beyond to ensure everything is in order and you can comfortably and safely operate your new vessel.
Todd could not have been nicer when he discovered our sailboat, with an electrical issue, at his dock when he arrived on Sunday morning. He let us use his electricity to recharge and run tests and offered to open the Marina store if we needed anything. His off-duty mechanic, Joe, did a quick check and they released our lines as we pulled away. Awesome service!!!!
Steve Joyner is the man. He was very professional with the orientation and precise during the purchase of my Chaparral Suncoast. If you are in the market for a boat, go see these guys. They will definitely take care of you. They aim to please.
Thank You Doug Garner and the Centerville Team! We love our new Sweetwater Pontoon. There are options when purchasing from them. If they have inventory or build your own. Doug is hats off the best.. We picked out our boat, it came in, they prep it for you 100% ready for the water, they show you how to launch, boat and trailer it. Doug made us first time boaters! They really do everything for you and make you boaters. Amazing and perfect. We love our new boat and cant thank Doug enough for walking through everything.We got to store our boat there too.I would recommend that you buy from them!
My experience purchasing a Chaparral from Centerville Waterway was nothing short of outstanding. Doug Garner is the consummate professional and provided us great insight regarding the differences between boat types and manufacturers to help us make the best choice for our situation. His instruction on the sea trial was invaluable and we are especially grateful for his efforts after the sale. Sherry is another great asset to their organization and even filled out our out of state paperwork which made registration a breeze. We consistently felt like the team had our best interests at heart. I highly recommend the team there at Centerville and look forward to working with them in the future.
We absolutely loved working with Steve and Centerville Marina on the purchase of our pontoon boat. He was so knowledgeable and so helpful throughout the entire process. Steve made sure we got everything we wanted and then made sure we completely understood the ins and outs of our beautiful boat. I would recommend Centerville to anyone even thinking about buying. The whole staff there was amazing, and our experience was wonderful.
Blown away by our amazing experience with Centerville Marina! Steve was extremely responsive, helpful, and easy to work with during our boat purchase. There was a bit of a delay with the motor coming in, but they knew we were eager, and switched it from a different result, at a loss to themselves with manhours.Steve did a fantastic job teaching us about our new boat without being condescending. He blocked the whole afternoon to make sure we were comfortable with every aspect of our new purchase. Owen has been friendly and helpful every time we have interacted with him.We were planning on storing our boat elsewhere, but after seeing the level of service they have at Centerville, we opted to continue working with them. My husband and I own two customer service centered businesses, and we recognize excellent customer service when we see it. Way to go, guys!!
I bought a tritoon in January from Centerville Waterway Marina. Doug was very knowledgeable and helpful for this purchase. I just started getting the boat out the end of April. It is an absolute dream to use.I am an experienced boat owner but have never had a tandem trailer with brakes before. Doug was very helpful with any follow up questions I had after the purchase.I would definitely use Centerville Marina again
We had an amazing experience with Centerville Marina. Staff was always attentive & friendly. Our sales rep Steve Joyner was extremely informative with us being first time buyers. He took all the time needed to ensure we drove out the lot with confidence. We love our new boat and definitely recommend Centerville Marina! Thank you all. The Escobars
Just purchased our 2020 Robalo from here. The salesman Steve was very helpful and made sure we were happy and comfortable with our purchase. They are much more friendly and accomodating than some of the other dealers I have dealt with in the past. I highly recommend you talk to Steve about your next boat purchase!!
The best sales experience we have ever had. Our family decided that we were going to consider buying a boat, however, we were not familiar with the local area or the type of boat that would be best for our family. We researched the web, visited a couple dealers and became even more uncertain on the way forward. Then, a simple email to Centerville Waterway Marina, and we are now enjoying our new boat. The sales team at Centerville is mislabeled as “sales” – as soon as we stepped foot at Centerville Waterway Marina, it was like we had just became reacquainted with longtime friends. Doug Garner answered all of our questions about the type of boating we wanted to do, talked to us about the local boating area, responded to my text messages, spent a lot of time with us on the boat getting to know every detail, and then helped us wipe down the boat after our sea trial. He also got my sons into helping with the boat and I have never seen a smile so big on their faces while cleaning. Every team member at Centerville was extremely friendly, engaging with us every time we were at the marina, answering our questions and helping us on our journey. The team remembered us when we returned for our maiden voyage, helping us with fuel and getting settled on the dock. THE BEST EXPERIENCE EVER!
The customer service at Centerville Marina was awesome. We recently purchased a Chaparral from there. Salesperson Steve Joyner was informative, knowledgeable and was able to speak intelligently about the competitive brand boats to Chaparral. Since it was our first boat purchase, Steve walked us through everything we needed to know. He took our family out on an on-water instruction session to explain all the boat’s features. He stayed out with us as long as it took until we were comfortable with the boat. The boat was delivered from Chaparral without the hull graphics that were ordered. Centerville Marina immediately rectified the situation. If you’re in the market for a boat, Centerville Marina is the place to go.
We just bought a 2021 Sundance Center Console boat from Centerville Waterway Marina. We met Mr Joyner at the recent boat show at the Virginia Beach Convention Center and he was so professional and courteous. He took his time with us and answered all our questions. There was never a moment we felt pressured into buying. We decided as soon as we got to the car that we wanted to deal with this company and started the process of purchasing the boat. From start to finish it took maybe two weeks, and the process from sales to finance to sea trial to delivery was flawless. We highly recommend Centerville Waterway Marina for all of your boating needs. Thank you Mr. Joyner and everyone at Centerville Waterway Marina for getting us back on the water making memories with our family!
From start to finish Steve and his team at Centerville Marina were amazing! From selecting an incoming Robalo 202EX to changing our minds to upgrade and order the 222EX, we were met with professionalism, knowledge, and a great experience. Steve took the time, the day really, upon delivery to help us navigate and become familiar and comfortable with our new boat. Our relationship with Centerville Marina has been established and we already feel part of the family! Thank you Steve for everything!
My wife and I purchased our first boat from Centerville Marina (Chaparral 19SSI) and the entire experience was simply outstanding. From the first email/phone call to post signing on the bottom line, every person from the owner to the dock hands have been extremely helpful, professional and courteous. Steve Joyner is extremely knowledgeable and someone you WANT to do business with. I look forward to the many years of boating from this marina and will likely purchase my next boat from here.
We worked with Doug Garner at Centerville Marina. They had the boat prepped and fully ready for sea trial for us and made the buying process a breeze. Thoroughly enjoyed working with this crew.
Centerville Waterway Marina provided outstanding customer service during our recent purchase process. Doug Garner provided the highest level of professionalism from the moment we walked in through the delivery of our boat. He provided accurate and honest information on all aspects of the Robalo boat as well as the Yamaha engine. We could not have been more pleased with their service. Doug and the team at Centerville Waterway Marina come highly recommended from this customer.
Absolutely the BEST in the business!! Doug, Owen and the team are by far the only guys we would trust for any and all boating needs. They never once made us feel pressured to hurry and buy. They walked with us and educated us on boats and what goes into owning one. As first time boat owners we will never go anywhere else. Centerville Marina is the BEST!!⭐️⭐️⭐️⭐️⭐️
In my quest to by my first boat I visited a lot of dealerships new/used and by far Centerville Marina has the best customer service ... HANDS DOWN THE BEST!!! Their welcoming attitude and eagerness to assist you in any way was a big relief for me after visiting other boat dealerships.My salesperson was Steve Joyner and he has done anything and everything to make my purchase as painless as possible. He welcomes questions and answers you with confidence and without hesitation. He has a very quick turnaround on the emails and texts that I have sent him.My experience with Steve and Centerville Marina has to be one of the best major purchases I have done in my life.So if you are in the market for a boat I would HIGHLY recommend Centerville Marina and Steve Joyner.
Purchased my first boat from Doug on 25 February. I went and saw him just after the new about a Robalo R222EX that was in stock. He made changes to his schedule so that I could stop by and see the boat. He was incredibly knowledgeable about ALL aspects of the boat and the purchasing process. He took his time to do a complete walk through to discuss the options on the boat then we sat down and discussed financing options. Being as Im in the military, he was also very accommodating to my unpredictable schedule. Once I was back in town, he made the final purchasing process quick and efficient. If I had one criticism, and this is a positive one, is that I wish the dealership had more inventory as they are great salesman and these guys could definitely move more inventory if they had it.
From start to finish it was PERFECT. Doug was by far the best we have dealt with in our boating buying experience. Thanks so much to everyone there and especially Doug for helping our buying experience be something we didnt expect. We will be coming back here to buy our next boat when we upgrade and Doug better be there! Thanks again!
The process was so smooth and painless. Steven Joyner is highly trusted. He made sure that it was in perfect condition and safe before we arrived. Highly recommend Centerville Marina!
The BEST experience we could ask for! Our salesman Doug was extremely knowledgable and helpful. He explained every square inch of the boat we purchased, informed us on maintenance and showed us how to get the boat on and off the trailer. Honest, friendly people that truly want happy customers.
Wonderful place with great, knowledgeable, Staff that go above and beyond to make the whole experience as painless and fun as possible. Doug Garner took the time to ensure every question was answered and I felt comfortable with the equipment on the water. From the very start Doug made sure he knew what I wanted and did everything possible to make it happen. Very pleased with the service and staff.
Couldnt be happier with my buying experience from this great team. Family owned and operated, Mr. Kim and Owen run a tight ship! Steve Joyner did an excellent job and didnt use all the typical sales pitches. They strive to give the customer what they want and they do so with fair and honest pricing. They also stand by their word, which is hard to find these days. Great bunch of people and really happy with the boat I purchased. Highly recommend!!
We recently purchased our first boat from Centerville Marina. Steve Joyner was great to work with.
Extremely knowledgeable staff, over the top professionalism, and more than personable. This is a top notch dealer! My every expectation was met and exceeded with the hospitality and boat buying process. This is where you want to buy a boat!
We have been customers of Centerville since 1996! (Back then, Owen worked for the previous owners.) This is our 3rd boat from them and we couldnt be happier. Our prior two boats are now in the hands of new owners. That says something about the quality of the product they sell and the service they provide. Our original Stingray sits right beside our new baby. 23 years old and still calling Centerville home. They made all of our buying processes so easy. And, they take the time to show you all the ins and outs of your new boat. Steve, Doug, Owen, Kim...always there for you!
Great experience with Centerville Waterway Marina! Steve was great helping us purchase our boat and then took the care to deliver it to our marina and help us test it out. He made it very easy for a first time boat owner!
Steve was great very pleasant to work with and he made my boat buying experience awesome. I couldn’t be happier. Thanks again Steve.
As first time boat buyers, we really didnt know where to begin in our quest to purchase a boat. Doug at Centerville recognized our lack of boating knowledge and went above and beyond in helping us to pinpoint what we wanted and most importantly what we actually needed. He took his time educating us as he cared more about what was best for us rather than making a quick sale. We loved the fact that whenever we reached out to him with any questions etc., he would respond very promptly and thoroughly. Once we purchased the boat that best fit our needs and wants, he went out of his way to make sure we understood how the boat operated as well as how to properly maintain it. Every person that we came in contact with at Centerville was very friendly, professional and offered their assistance as well. We werent just Dougs customers. We were Centerville Marina customers that felt very valued and appreciated. Thank you Doug and Centerville for a wonderful boat buying experience!!!
I recently purchased a 23 Chaparral Sun Coast. Sales person (Steve Joyner) is fantastic. He knows the product inside and out and took the time to answer all my questions. He kept me informed every step along the way as we waited for delivery from the factory and the delivery / on-water orientation was terrific. Steve has kept in contact ensuring minor flaws were addressed to my satisfaction. Hes a terrific sales person and human being.I have been very pleased with Centerville Waterway Marina. Great people, honest and responsive. I highly recommend this company.
Great family owned business with a very friendly and knowledgeable staff who helps you find the right boat for the right price! This is our 3rd purchase from Centerville been dealing with them for 15 years and service has always been top notch!
We had a great experience buying our first new boat. Doug our salesman was very knowledgeable about the product. He helped us through every part of the process. I would highly recommend. - Chuck
My husband and I were very impressed working with Steve Joyner. Everything was mainly done over the phone ahead of time and it was an easy process. When we went down to see the boat, he had everything ready to go and couldnt be nicer. He explained everything about the boat and showed us around. I would highly recommend working with Steve. We could not be happier and excited to use our new boat in the coming months.
I recently took my boat in for a diagnostic on my trim leaking down. I was quoted 120$ for a diagnostic fee. They checked the boat out, told me my trim pump was “shot” $1300 for a new one and the drive needed to be removed to replace it . (Drive does not need to be pulled to replace) While the drive was removed they wanted to replace the gimble and bellows . This boat has 200hrs. They also diagnosed that the power steering cylinder was “shot” and would need a new one . $900 for the part . I asked are they sure it wasn’t a line leaking ? (They said no it was my cylinder) . They quoted me $5500 to do this work. I decided I would come pick the boat up. When I picked the boat up my diagnostic fee was now $250. I ordered the parts they told me were bad off line at the tune of $2200. Upon installation of the steering cylinder I find the lines were loose and were the cause of the leak. Not the cylinder as they claimed . I installed a new trim pump per their “professional “ service technician. SAME PROBLEM. Drive leaked down.. I called Owen and told him this, his response was “ those pumps do that . It’s a internal check valve and it needs a new pump” I took off my trim cylinders and took to a hydraulic shop. Upon inspection there was broken plastic from parts inside the trim cylinders blocking the check balls INSIDE THE CYLINDERS. NOT THE PUMP. It cost me $150 to have these cylinders rebuilt. Which fixed the problem. I asked for a refund on the diagnostic fee, I was told if I brought the boat back and they found they miss diagnosed the problem they would refund my $. After I have spent over 2k on parts that are non refundable it’s kind of a little late for seeing a miss diagnosed problem. These people are crooks, very uneducated when it comes to boat repair, and are very dishonest. I do not recommend taking your boat to them at any time unless you like waisting your hard earned money.
I am piggy backing off my wife review. The TOP Notch experience we had with Centerville Marina was just OUTSTANDING!! Everyone from the Staff was always attentive and super friendly. They treated you like family. Our sales rep Steve Joyner was/is extremely informative and gives you 110%customer service. He took all the time needed to ensure we were happy and confidence in our purchase. We love our new boat (Chappy) and definitely recommend Centerville Marina! Oh yeah I also most forgot, Steve and the team continues to be part of your questions and concerns after your purchase. We had concerns, contacted Steve he jump on our concern and his team at Centerville got us right! Thank you all.
Doug and Owen at Centerville were a pleasure to work with while buying my new boat. With the pandemic going on, boat inventory seems to be really low, and these guys bent over backwards to help me get a custom Robalo ordered and delivered ASAP. They also helped me get a good deal on insurance for the new boat.Would definitely recommend and/or use them again.
From first walk in to final sales Centerville was a class act, but it didnt end there, they assisted with how to manuever the boat, delivery of the boat, followed on afterwards to ensure everything was as good as it could be and left an open invitation for follow on questions. Couldnt ask for anything better. Happy with the boat and the service! THANK YOU AGAIN!!!
I purchased my first boat (a Chaparral) from Centerville and Doug G. From beginning to end, the experience was seamless and professional. At closing, Doug took the time to explain the features of the boat and many of the basic maintenance and operations features. Id highly recommend Centerville to anyone who is looking to make a boat purchase.
I just purchased a demo 2020 25 Surf from Steve Joyner at Centerville Marine and the experience was amazing. Steve went over and above to make sure I was comfortable and understood everything about the boat and how to use it. There was no pressure on the sale at all and it was very laid back experience. I even had the owners son offer to go on the boat and show us anything we wanted. I will be a forever customer!
Professional team that took the time to ensure the whole family was comfortable with the boat. They provide excellent service and follow up.
Steve Joyner and staff went above and beyond to make a first time boater (me) feel confident and comfortable with the boat purchase process. He has gone out of his way to ensure that my wife and I know safe boating practices as well as guarantee that we are familiar with all the features our boat has. Our experience with Centerville Waterways Marina has been phenomenal. They have earned our trust and business for years to come.
I recently purchased a Chaparral 23 SSi from Centerville Waterway Marina. Doug was very knowledgeable, honest and professional with the entire process which made purchasing very easy. His advise for financing and insurance gave me the best options and saving me money in the long run. Doug was very personable and easy to get along with. His knowledge of the manufacture’s points of contacts allowed for any changes during the purchasing time frame that was extended due to COVID delays. Doug’s boating and instructional experience was very useful during the boat delivery orientation. I would highly recommend Doug and Centerville Waterway Marina for your boating dreams come true.Many thanks to Doug Garner and the supporting cast of Centerville Waterway Marina.Mike Springer
We had a great buying experience at Centerville Waterway Marina when purchasing our Robalo R230. From start to finish, our salesman, Doug Garner, was awesome to work with. He was very helpful and knowledgeable throughout the whole process, financing and insurance included.If you are in the market for a new boat, see Doug, you won’t be disappointed!
We are first time boat owners and are pleased to report that the staff members at Centerville Marina were both professional and responsive. They went above and beyond in assisting us during the entire purchasing process. Our salesperson Steve even took us out on the water and provided us not only a test ride but also an in water orientation session which I considered invaluable. I can’t say enough about our positive experience.... Just head over to Centerville Marina and I’m confident they will take care of you!!!
My husband and I had been looking for a long time and found other people’s recommendations for this Marina.We were greeted by a nice man named Doug.Well he became not only our salesman but at the end felt like a family member. That’s how he made you feel.We also met the owner who was most pleasant and offered any assistance if we needed.Dog was honest, detail, took his time and it turned out there was a boat there that had JUST become available.The boat needed the trailer and was told would be a couple weeks to get in.Doug had a family emergency and kept us updated the entire time while he was off.I don’t know of a salesperson that would do such a great job at keeping up posted.Also if I messaged him he would call me right away.The referral to the finance company they deal with was also top notch! Blake was our contact and called me the exact day we applied within 2 hours!We got the insurance thru them too and Deborah was great.One thing to add and stress was how thorough and detailed Doug was. He was also quite organized and on top of things during the whole process.The day came for us to pick up the boat.Well that exceeded our expectations!The boat was already in the water for the sea trial.The knowledge Doug had of outboard features was quite impressive!Then it was the tutorial boat ride. Doug spent A LOT of time on our ride going over EVERYTHING!He had both of us drive and assisted with questions and direction.Doug went over the ENTIRE boat, trailer & hitch in detail.After we were done he wiped down the boat thoroughly and left it spotless!!Then he again asked if we had any questions!He also expressed to us even after we left he was available to call for questions!You just don’t get service like that.Thank you for all you did Doug.As we sit back and process the day we purchased the boat it was such a great experience and you made it that way for us!Thank you!Jennifer and Richard Hale.
Great boat buying experience with Centerville Marina. This was my first boat and a lot of money. My salesman Steve made to whole process very comfortable for me and my wife. No hight pressure sales like you get in a car dealership. Steve says if you are not in a hurry to buy a boat you can build your boat exactly the way you want it and have it in a few months. So thats exactly what I did. When the boat came in the dealership walked me through the boat, took me out on a sea trail, and helped me get it to of the water on the trailer. Just an overall good experience from start to finish.
Amazing experience!My wife and I had been on the water a bunch of times but never owned our own boat. We decided to purchase our own boat and stopped by several boat dealers. The only boat dealer that stood out and actually helped explain things to new boat owners was Centerville Marina. Due to my hectic work schedule, we had to keep changing the date we were supposed to pick up the boat. Every time I changed the date they fully understood and were totally willing to cooperate with my wife and I.We were able to take our boat out on our own for the first time yesterday and it was a blast. When we came back my wife and I were attempting to recover the boat on our own when Steve came outside to help us even though the marina was closed for the rest of the day.If you’re looking to buy a boat, regardless of how much boating experience you have, you should do business with Centerville Waterway Marina.
Great marina! Purchased a new boat here; Doug Garner, our salesman, is extremely knowledgeable of boats and their inventory, and answered all our questions. He has also been very helpful in showing us how to operate and maintain the motor and other boat systems. All the staff is extremely helpful and courteous. Very convenient storage yard with easy 24/7 access to your boat. HIghly recommend them if you are in the market for a new boat (ask for Doug) or looking for a marina for your boat!
Steve Joyner at Centerville is hands down the best salesperson Ive ever worked with, not just in boating, but any major sale. He was responsive, thorough, genuine, and knowledgable. Understood what I was looking to do and made it happen. Just an all around great experience. I live in New York City, and Steve is in Chesapeake, VA, so the entire sales experience was over phone/email/text. There are literally thousands of boat dealerships in the NYC area, but I can honestly say that if I ever buy another boat, my first call will be to Steve Joyner at Centerville Marine.
DONT GO ANYWHERE ELSE!!! This place is amazing. From the moment you walk in, you are surrounded by happy people who actually care about helping you out. Every single person I walked by asked how I was doing or smiled and said hello as I walked by. We made an appointment to look at 2 boats with Steve. Steve is the best. There was not a single question he could not answer. It felt like we were dealing with a friend we had known for ten years. He gave us non biased opinions about everything and was just so easy to talk to. After we found the boat we wanted, he took us out on the water and showed us how to drive it and take care of it. As first time owners this was very helpful. He was patient through the whole process. Not only was the buying experience great, but I know that if anything ever goes wrong with our boat, we have great friends at Centerville who will do whatever it takes to get us back in the water. Take it from the family who went to four other places before Centerville: do yourself a favor and go straight to Centerville! you will not be disappointed!!
We just purchased a boat and it Steve was miles beyond wonderful. He took so much time with us on the test drive going over not only the ins and outs of the hot, but even extra boater safety information that left us feeling so comfortable and prepared. Steve even took time out of his day to help my husband get comfortable with backing the trailer in and really just went above and beyond in so many ways.Everyone we met was wonderful and helpful, and I really couldn’t recommend them more!
Great Place and Great ServiceIt was a pleasure and easy dealing With Steve he is a great guy!
All the people at Centerville Marina were more than helpful in our decision to purchase a boat for our family. Steve Joyner was our salesman and was very informative and not pushy like I was expect from a car dealer. He explained everything down to a T to ensure we are comfortable with our choice and then took the time to ensure we had the knowledge to safely operate the boat. A++ service and knowledge. I would recommend them over all of the other dealers we talked to. Huge thank you to the Centerville team!
I just purchased (and received) a Chaperral 267 SSX OB!! Wow!! What a boat. I knew very little about boats but Doug Garner walked me through the entire process, helped me design the boat, aided me in getting a loan, and is still giving me advice, lessons, and just about any other assistance I need. I consider Doug a real friend. Hes more than a salesman. If or when I decide to get another boat, upgrade, or whatever, I can guarantee Ill be contacting Doug. Centerville Waterway Marina provides the type of personal service I thought was a thing of the past. I couldnt be happier with all my choices.
Steve Joyner was great to deal with. Took time to go over all the functions of the boat. Honest, fair, and personable down to earth. Will absolutely recommend them to anyone I know looking for a boat. I drove 5.5 hours from New Jersey and it was absolutely worth the trip.
Me and my wife had an excellent experience with Centerville Marina. Their sales department is top-notch. They never forced us to buy anything. It seemed to be more important to the salesman that we purchased the right boat for our needs than to just sell us a boat. Much thanks to our salesman Steve, and the staff at Centerville Marina.
My wife and I purchased two boats in 3 years from Centerville Waterways Marina. This business is so professional and engaged in customer service and experience. The owner is present and engaged along with the sales team. Doug Garner is highly qualified and certified. Doug accommodated all our meetings from viewing the boat, testing the boat on the water, and facilitating our close date. Thanks Centerville Team. Cornelius Green
I had been shopping for a boat for several months and stopped into Centerville Marina . I was so impressed with Steve Joyner that I did not consider looking any further. His product knowledge and willingness to help us made the purchase a far greater experience than we expected.If you are in the market to purchase a boat do yourself a favor and stop in and ask for Steve !
From start to finish this was a fantastic experience! Doug was great to work with and we couldn’t be happier with our new boat purchase. Highly recommend for all your boating needs!
I appreciated the “no pressure” sales approach. I’m the type that researches potential purchases in depth before making a decision and Doug Garner knowledgeably responded to any and every question I posed. The sea trial was chock full of valuable information. Thank you CWM.
Thank you Steve and Doug from Centerville Marine for amazing customer service and such an easy and stress free sales process! The entire process was smooth and I felt that at no time were they only focused on just making the sale, but rather only concerned that the customer would be happy with their purchase. I highly recommend Centerville Marina for anyone looking to purchase a boat, new or used, as there is not a better group of people to help get you exactly what you are looking for.
We started looking at boats a year ago and worked with Steve Joyner. The timing wasnt right and we ended up delaying our purchase. This past June we came back to Centerville and started working with Steve again. He was very patient and was never pushy. He was very personable and a pleasure to work with. Everything went smoothly with our purchase.I waited to write this review after weve spent some time on the boat. Weve had the boat for over a month now and havent had any issues.
We recently purchased a used boat from a private owner. The boat has been and still is stored and maintained by Centerville Marina.This is our first boat and we couldn’t be happier. The staff and owners of the marina are amazing! Everyone has been so welcoming and helpful from day one. We met Kim and Owen the first day we took our boat out, they greeted and welcomed us and shared some information with us on our new “used” boat. Randy, who works in the front store and has helped me to become more familiar with our boat and has answered many questions from cleaning products to waterway information. Todd has helped to build my boating confidence and is always helpful whether he’s casting us off or helping us to dock our boat on return, we are always greeted with a smile! Tom is the head mechanic and has answered questions about boat parts and boat products. You can tell a lot about a business by how they treat the customers and customer service is clearly a top priority at this marina, and that’s something that is not very common in today’s world.I wouldn’t take my boat any other marina!
Steve was amazing, couldn’t have asked for a better experience. Educated us on the boat, even offered extensive lessons in the water. I would recommend anyone looking for a boat to go to Centerville Marina and ask for Steve!
We went to Centerville Marina about a year and a half ago. We spoke with Steve about boats, but were still unsure if we were committed. Steve was very patient with us and stayed in contact, never pushing anything on us. He made our experience at Centerville Marina amazing. We were never pressured and Steve took us out on several boats. Finally, we decided to go with the 21 foot Chaparral. Steve even took the time to ensure we were ready to take the boat out on our own. He provided one on one training with my wife and I, always stressing safety, and then let us out on our own. Steve has the patience of a tree, and continues to answer questions we have and assist us when we need. When we are ready to upgrade, it will certainly be at Centerville and we will certainly ask Steve to assist us again. We love our boat. . . I think our kids love it more than we do. I would definitely recommend giving Centerville a chance to meet your expectations as we did. I assure you, you will not be disappointed!
Worked with Steve at Centerville to get set up with a new Robalo. He was very accommodating, answered all my questions and took a good long test run on the boat we were looking at to make sure it was a good fit. After purchase, delivery and boat walk through as well as follow up on our experience was great, despite COVID. Absolutely love our new boat and very happy with our experience at Centerville Marina!
Great experience purchasing a boat form Doug at Centerville Marina. Very thorough and very good on the follow through. Would definitely recommend him and them!
Went to Centerville to look at a Robalo. I was trying to decide what brand of boat to purchase. I had narrowed it down to 2 boats (decided on the Robalo). When I showed up, I met Doug Garner. It was a cold rainy Saturday morning in late December. He was more than happy to walk outside with me and show me the R302 I was interested in. Needless to say he stood out in the cold and rain for over an hour, happily to answer all my questions. Little did I know at that time, I would talk with Doug countless times over the next few months. Well fast forward to last Saturday when I took delivery of my new boat. During the entire process Doug, and everyone at Centerville, were great to work with. They were always happy to answer my endless questions and respond to my countless emails. If your in the market for a boat, Doug and Centerville are great to work with. I highly recommend them. Thank you Doug and the Centerville team for a great purchasing experience. See you on the Water!!!!Roger
Best customer service ever! Steve was an excellent salesman who knew his product and sold us our first boat! As new boat owners, both Steve and Doug were amazing when it came to teaching us how to load and unload the boat in the water and getting us comfortable to do it on our own. I would recommend Centerville marina to anyone in the market for a new boat, storing a boat, and maintenance of a boat! Thank you so much for everything!!!! Rusty & Amy
We had the best experience purchasing our boat at Centerville Marina.Steve was fantastic! From getting to test drive a boat, to going over options and questions, we felt taken care of and important every step of the way.The entire staff was friendly and eager to help. If you are purchasing or thinking about purchasing a boat I highly recommend Centerville Marina!
I recently purchased a 2015 Chapparall 277 SSX from Centerville Waterway Marina. I highly recommend this professional operation.As a relatively new boater- the processes seemed daunting. I had the pleasure of working with Steve Joyner who put my mind at ease through the whole process. Steve is Trustworthy, knowledgeable and personable which made for a great overall experience.Since my purchase- I have been working with Steve on next steps and coordination of delivery. They are trailering the vessel up to Washington DC and doing an in water delivery with a tutorial to get me fully acquainted. Now that is outstanding customer service!Looking forward to taking delivery and working with them again on my next purchase!If I could give more stars I would!!Oh.. and the boat is nice too! :)
Doug Garner was extremely knowledgeable and easy to work with. He made buying easy and took lots of time to help us. I recommend him at Centerville Waterway Marina!
We purchased a new Hurricane boat from Doug Garner in August and the experience was a very good one. They have a knowledgeable staff and great selection of boats. The deal closed with no issues and we are now enjoying our new boat. We highly recommend them.
I have now purchased 2 boats from Centerville. They are like family to everyone, very friendly and quite knowledgeable about the boats that they sell. Treat you with kindness and respect throughout the process and stay with you through ownership. Service department is top notch, and actually everyone there is super. Want to add a shout out to Doug Garner, sold me both boats, all around fantastic person.
What an amazing experience. In searching for our boat, I asked a lot of questions and Steve Joyner is the phenomenal salesman, that answered every question. The process was smooth from beginning to end, including financing, transportation and insurance. You should make sure to reach out if youre looking for a boat.
Steve Joyner and the entire staff were great during the search, purchase and delivery of our boat! Wouldnt think of going anywhere else for our boating needs in the future!
They made the whole boat purchase experience a breeze! I am a first time boat owner and the process went as smooth as could be. Steve was was excellent and arranged for a great orientation on the boat. No pressure and I left feeling confident that I could be a safe boater. I would definitely look to them when I want to upgrade to my next boat.
Recently purchased a used boat and was an overall great experience. Friendly staff and straight shooters. Very helpful and would recommend.
Steve helped my parents get a rad boat! My mom, Heather and stepdad, Jon said he took great care of them and that they highly recommend this place. Cant wait to get on the water this summer in our new Chapparal! 🤙
I was looking at their boats for a couple months before I decided to purchase. Steve was the most patient and respectful salesman I have ever met. Owen, Todd and the service personnel were all very helpful and just fun to deal with. These guys know how to treat customers and will go out of their way to make for a pleasant experience.
Steve Joyner and the team at Centerville Marina were very professional, knowledgeable, and kind. Once we started filling out all the paperwork from start to finish we were in and out in less than one hour. Mr. Joyner rearranged his schedule so that my wife and I could pick our boat up a day earlier than planned. I highly recommend Centerville Marina.
First I would like to say that Randy is amazing. Very helpful answering questions and getting my service scheduled. I have taken a couple of different boats to these guys over the last couple of years and have been overall pleased. Would have given 5 stars but had a couple minor inconveniences, both were both handled very well and professionally by both Randy and Owen.
Great experience from start to finish. Bought an Aqua Patio Tri-toon and they delivered it to our house. If you are in the market for a boat check out Centerville Marina.
I have purchased two boats from this dealership. Both times the salesman (Steve Joyner) made sure we got a deal we were comfortable with. He is very friendly and uses a no pressure approach. The owners (Kim and Owen) go out of their way to make you feel like part of the Centerville Marina family. I cant say enough good things about the owners and the sales staff including the mechanics and electricians. Great dealership if you are looking to get into boating or looking to upgrade your boating experience. Thanks Centerville.
Excellent boat buying experience with Steve. Definitely would recommend Centerville Marina to anyone
The sales staff at Centerville Marina is just outstanding - we dealt with Steve and Todd and they were both great. It was our 3rd boat shopping stop and easily the farthest away from home. Went there just to look at Chaparrel boats and quickly realized we had to buy from Centerville. It was the only place we went where they seemed genuinely interested in helping us get started, not just selling us a boat. Bought a few days ago and theyve already logged hours with us for in-boat training (more tomorrow). Hopefully the service department is just as good!
Great experience with Centerville Marina. Our sales rep was a great person to work with.
We dealt with Steve, Kim, and Owen. Steve listened to our wants, and needs and offered 2 options that were spot on. We ended up purchasing the Robalo 207R and we love it! Steve and the team at Centerville displayed excellent customer service skills before and after the purchase. We would refer and recommend them to friends and family without reservation. We look forward to many years of service.
Last year we purchased a 2019 Robalo Cayman 246SD with the help of Steve. We ordered the boat to have the options we wanted and the boat arrived on time as promised. We looked at many boats and Steve was very helpful with suggestions and knowledge of all the boats. You could tell he knew his stuff and he helped us get the boat of our dreams. We had a few minor things that needed to be addressed after about 2 months of ownership and Centerville Marina took care of it all in a timely manor. We couldnt be any happier with the boat and the whole crew at Centerville Waterway Marina and I highly suggest them to anyone who is looking to by a boat.
Dealing with Steve Joyner has been a very frustrating experience. While a very pleasant individual he has proven to be unreliable. He is either not there or un available. He has not followed up on his statements to me as it applies to communications with him. Others may have had good results with him, i have not. I would not recommend business with this company. I can not comment on the quality of their work as i have been unable to experience their work product.A month later and delivery of the boat i have been proven wrong and must apologize to Steve and the marina, they did an outstanding job. I couldn’t be more pleased
Steve Joyner is one of the nicest and most honest people Ive had the chance to know. He was truly concerned about our satisfaction and made sure that we had the training to boat safely. I would give six stars if possible because thats how satisfied my family and I are. Everyone we came into contact with was equally nice and Kim was a joy to meet.
I had a great experience in buying a boat from Centerville Marina. I had been looking for a year...and was having issues with finding a wakeboard boat that met my specs, was competitively priced (most were overpriced), and had a customer service focused team. I really wanted to but from my local marina, but they were pushing boats that weren’t close to what I wanted...but what they had to sell. I narrowed down the boat, and then who was selling it. Centerville was amazing. Steve responded quickly and was fantastic through the process. When I arrived for the test drive, I found the boat in spectacular condition...sparkling and ready! (It was tempting to look at others with the huge inventory they have). Everyone at the marina sales office was friendly, authentic and deeply knowledgeable. The price? It wasn’t “a deal” but it was market competitive and fair. I highly recommend Centerville marina. They were heads and tails above anyone else! A lot of knowledge, integrity and customer focus!
An absolute pleasure to do business with! I highly recommend Centerville Waterway Marina to anyone in the market for a boat. Steve Joyner and Owen Hubbard are true professionals and their knowledge and courtesy is what sets them apart from other dealers. I look forward to servicing my new vessel at the marina for years to come!
Centerville Marina was highly recommended to us by friends. My husband and I dropped our boat off for annual maintenance before we stat boating again and I was thoroughly happy with the results! The service manager, I think it was Owen or Randy, was very helpful and communicative about when the boat would be done and what needed to be completed. Fairly priced! My husband and I will be returning whenever we need maintenance on our boat!!
It has been a little over a month now since we bought our boat from Steve at Centerville. Everything was great with the delivery and post service with Centerville. They have been very responsive and helpful on any follow on items that we have needed. I would recommend them to anyone in the market for a boat!