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Caliber Collision
821 W Lincolnway, Cheyenne, WY 82001, United States
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Caliber Collision
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Ja
Review №1

Very good customer service. Their communication is also top notch. Id definitely use them again for all future repairs.

Am
Review №2

Had an accident at the rear end by the lights, and they did an awesome job fixing it. The paint job was excellent. Ive had a poor job done before on my black car previously, so Im happy how well it turned out this time!I thought it was going to take at least a week, however it took them a day and a half. They even took the time to detail my car as well. Such an awesome team there. I would recommend them to anyone who needs a repair or any service done.Thank you so much caliber collision!

Ly
Review №3

The entire Team at Caliber Collision did an outstanding job! Our Subaru was repaired and ready for pick up well within the timeframe we were given once it went into the shop. In addition, everything was repaired (as new) the first time, we didnt have to take it back for any follow-up work. Their attention to detail and getting things done correctly is something that I thought stood out as exceptional!A tip of my hat to everyone there who made the post accident repair experience pleasant instead of something aggravating and frustrating!

Ca
Review №4

Adam is one of my closest friends. He is the best in the business and his staff is top notch! They will always have my business!

Ma
Review №5

I had a large scuff on the door of my car and stopped in to see what it would take to fix it. The staff greeted me kindly and looked at my car immediately. They buffed and sanded the scuff out to perfection and for a price that could not be beat!

Er
Review №6

Caliber was professional and prompt during the entire claims process. My vehicle went to Caliber for hail damage repair, and came back free from all dents! They told me they may have the vehicle for up to 3 weeks and were finished in 5 business days. I highly recommend Caliber if your vehicle is damaged by hail.

Si
Review №7

On May 4, 2021 I came in to get an estimate for my car. Upon my arrival I was greeted rudely. The employee named Jesse was not friendly at all. He asked me what services did I come here for while he looked for my claim. I told him I needed an estimate for hail damage and touch up paint on my car. He said well I found your claim and it does not state that on here. I said I talked to my insurance company before coming here and they are aware I need both. He said, well it doesn’t say that and proceeded to yell at me that my claim is not correct. I needed to file another claim. I was irritated by his behavior. I asked him can you do my estimate my insurance company is the one who referred me to you. While things did not get any better with time this employee continued to be very rude and disrespectful. I took him to see my car and he asked what are we doing again? Needless, to say he had the paper work in his hand. I had to remind him of my request. All he did the whole time he looked at my car was complain. He than took my car to be looked at further. This employee ( Jesse) returned my car and keys. I asked him if I can get a copy of my estimate. He said no you can not . I have things I want write and it will be sent to your insurance. Lastly, when I got in my car I noticed he had the driver seat all the way up where I had a hard time adjusting the seat.This was a very childish thing for this employee to do . I left very, very, very furious. I am uncertain what the Intentions of this employee was because the insurance company is not my daddy and I decided who I get use to fix my car. Anyway, I have contacted my insurance company and let them know of my horrible experience and asked them to look into this matter. Also, that this referral by them was not as it was said to be.

Am
Review №8

Well the person was very friendly and keep me informed on everything he is doing. Whenever theres a question he is always ready to give me an answer. I am so happy I use them for my car repair.

Sh
Review №9

Back in Feb. of 2021 my truck was backed into and the front of my truck was damaged. Once the insurance came threw I took my truck into Caliber Collision to get an estimate for the repairs, and from there I was going to go take the truck to my normal shop. But the service I received at Caliber was great, so I chose to get the repairs done there. I am happy that I did this because I learned that Caliber is a great place to get your repairs done! My trucks bumper looks amazing, and the staff was wonderful. They sent me text messages with updates and got the repairs done sooner than I had expected! I would highly recommend getting your repairs completed here!

Ky
Review №10

Scott and the team at Caliber did a fantastic job on our 2017 ford explorer. Their attention to detail and quality of work was top notch! Thank you and would use again if ever needed in the future.

Sa
Review №11

They were able to get our car in and fixed up beautifully. It was done sooner than they originally estimated. They kept us up to date the entire time they were working on it. They worked directly with our insurance. 10 out of 10 would use again! Pictures are before and after.

DK
Review №12

Accident in parking lot. Sent here by insurance. Told soonest I can get estimate late September and after parts ordered 4/6 weeks after that date. One of only 2 collision repair places my insurance deals with in ALL of Wyoming.Filed complaints with my insurance. Ridiculous delay.

Re
Review №13

Love the place would use it again if needed

As
Review №14

Everyone was helpful, kind and professional. I won’t go anywhere else!

No
Review №15

Adam and his crew were very helpful in determining what needed to be done to fix/replace the body panels on my 2005 Jeep Liberty. They were honest in what could be done. Thanks for your help!

Nk
Review №16

THEY DO SERVICES ON THE DAMAGED OF MY VEHICLE. I RECOMMENDED THIS SERVICES DUE TO HAS A FAST SERVICES AS THEIR PROMISED DUE DATE. THEY WERE ALWAYS KEEP INFORMED YOU TILL THE SERVICES COMPETED. ONE MORE THING FORGOT TO MENTION HERE. ALSO AFTER THE SERVICES DONE WITH YOUR VEHICLE, CALIBER ALSO TAKING YOUR VEHICLE TO DO A DETAIL CLEANING AT THEIR DETAIL DEPARTMENT BEFORE YOU PICK UP YOUR VEHICLE. THIS IS THE BEST BODY AUTO REPAIR SERVICES THAN ANY OTHERS THAT I HAVE BEEN THRU IN THE PAST YEARS.

DJ
Review №17

Love Caliber Collision. Accurate estimates, cost savings. My go to guys for anything needed. Thanks Caliber Collision!

Da
Review №18

They were all-around amazing. Work looks great, car looks better than when I bought it. They cleaned it, vacuumed it, waxed, everything. I even had a headlight issue they fixed for me while my bumper was off for much cheaper than a separate repair would have cost. Completely pleased to refer them to anyone for great work and service.

Br
Review №19

Not a good experience. Had to go there through my insurance. I always gotten an estimate before I left any other appt at other companies. Was told it would be emailed within the hour. Didnt happen. Was then told it would be ready by the end of the day. Didnt happen. Called back a couple days later and was told It will be ready when it is ready. I went to Lennox. They always take care of me.

Ad
Review №20

They have flawless service. They are on time and will give you each update. They will try to you help any possible way.

Ma
Review №21

My car had slid and caused quite some damage to the front right of my car and I had to get it towed. I sent it to Hyundai who quoted me about $5k for my car damage and my insurance suggested and got my car towed to Caliber. They fixed it for about 1/5 the price Hyundai quoted and everyone there was very patient with me explaining what was the cost for each damaged item and why it was being replaced. I appreciated the calls and text when anything was being updated or changed with my car!

St
Review №22

Very happy with overall repair and communications

Cr
Review №23

Repair work was completed when promised. This is the 3rd vehicle we’ve had repaired as an insurance claim and every time the results have been as expected.

M
Review №24

Quick response time to call about scheduling an estimate. However, they say 2 months before I can get an estimate. Maybe they should hire more people to fulfill the needs of potential customers. They lost what could have been a very profitable claim.

ja
Review №25

I would 100% recommend this shop to anyone. They are all super friendly one of the best customer service I have experience.

An
Review №26

Awesome business, anything you done with your car they can do.

El
Review №27

Kevin and team are amazing and do outstanding work. Love that they are quick and can easily dissolve all the worries of what could be a stressful situation.

Da
Review №28

Everyone involved was quick to help, and had good answers or was quick to get an answer from someone else.

Ri
Review №29

A simple door alignment/repair involving one tool and less than one minute. Didnt charge me a dime. Great people. Highly recommend.

Pa
Review №30

My whole experience was professional from start to finish. Absolutely satisfied.

Ke
Review №31

Incredibly nice people. We are new Wyoming residents and needed to have a front license plate bracket installed. Adam insisted they would do it at no charge.We will definitely be back if we need any work done. Meeting Adam and the people at Caliber Collision made my day. Thank you, Adam!

Wi
Review №32

I was referred to them by my insurance company. They were quick and professional. They even detailed my car before returning it. Will use them again!

St
Review №33

They did a fantastic job on my truck. Top notch. Id recommend them to anyone.

Ni
Review №34

Went into Caliber to get my tail light looked at, Adam and his crew were very helpful and polite. They looked up which parts I needed and even provided the bulb and clip for free! Would definitely recommend and will be going again in the future.

Do
Review №35

Hail estimate only took about 20 minutes and the staff were friendly.

Te
Review №36

Great place to shop

Na
Review №37

I went to Caliber looking for some interior clips and help to decide how to best fix my sons car. Adam and his staff were very helpful and prompts to assist me. They even tracked down the clips and just let me have then! They were all so helpful! I would definitely hit them up again if I need more help!

Ca
Review №38

The customer service is best in business and the work is excellent - the car came back to us in fabulous condition. 10/10 take your car to Caliber.

WY
Review №39

I took my truck to Caliber after some unexpected ice caved in the bedside. I am very particular about my vehicles, and even more particular about customer service. Derrick took care of every detail from start to finish. Caliber kept my original schedule, repaired my truck to better than new, and I was kept informed throughout the entire process by Derrick. I couldnt be happier!

Ka
Review №40

Adam was great to deal with, kept me up to date and understood what I expected for the repair.

Ro
Review №41

Great people, great work on my car.

Ph
Review №42

The SUPERIOR USTOMER SERVICE by both Kevin and Marquita make it very easy to recommend using Caliber Collision. The quality of the work appears to be EXCELLENT, too.

Ch
Review №43

Great service, knowledgeable staff! Work was completed in a timely matter ! I would definitely use them again if I needed to

Th
Review №44

Thank You Caliber Collision!!! And most importantly Thank you Adam Vanderhoeven. I want to start off by saying I had a recent freak accident with my Brand new Ram 2500 with only 3,000 miles and was very upset. I ran around town and talked to multiple shops to get a damage estimate 4 in total, with Caliber being my last stop as I made my way around town before I went out of state.The 3 other shops I will not mention gave me the impression it wasn’t worth their time. And in the days to come never heard back from from the 3. I normally don’t ever do reviews but this experience I felt compelled to share with the world. As I stated Caliber Collision was my last stop. I pulled into Caliber walked in and met with Adam and was greeted instantly. I was at a loss of words since the other shops previously had given me the silent treatment until they felt ready. I briefly spoke with Adam and discussed my situation without hesitation he quickly showed sincere concern for my vehicle grabbed a camera and said let’s go have a look. We got to my truck and with the undamaged side showing he complemented my vehicle numerous times, It eased my mind that I was in the right place. We spoke about what to expect going forward, how it would be repaired, what kind of time line they would need to repair, as well a a set date they would be able to start. I dropped my vehicle off on the agreed date after hours. I believe the next day Adam called and said we got your truck in the shop and are starting it now and everything is going well. What impressed me about Adam and Caliber Collision is I was informed of the entire process and progress that was happening to my truck. The service was exceptional, I felt like my vehicle was treated as if it was his personal vehicle. The most amazing part was it was finished way earlier then expected. It looked exactly like the brand new truck it is. My family members were even impressed and surprised I had my truck back that fast, so fast I wasn’t even in town because I didn’t expect it for a few more days and Adam personally delivered my truck to my own home. I will be a life long customer. I highly recommend Caliber Collision and without a doubt recommend anybody to ask to speak with Adam. Thank you Caliber Collision your service the repair technicians, painters and most Importantly Adam are all in my opinion THE BEST anyone could ask for, you all show pride in what you do. I truly appreciate all of you and a world class job well done.

Le
Review №45

They were very polite and attentive whilewe had an estimate done on our truck.I would definitely do business with them in the future.

Ph
Review №46

I have Allstate and they are one of two shops approved by them. Made an appointment in the middle of February and they couldnt get me in for an estimate until end of March which is absolutely ridiculous.I went to Tyrell collision called them Tuesday morning and had it in for an estimate that afternoon. They have already ordered the necessary parts.Have to say I cant recommend Caliber.

C
Review №47

Excellent communication and workmanship. Highly recommend.

Ma
Review №48

The shop did a great job with our car after this summers hail storm. Made the car good as new, quick, efficient and helpful in their explanations. Would definitely highly recommend this shop for all your repair needs.

Br
Review №49

Brought my truck in for hail damage. Derrick was who I dealt with and he was terrific. Kept me updated when my insurance company wasnt responsive. Not only was the customer service top notch, the quality of work was as well. Id highly recommend them!

Ro
Review №50

Good communication and prompt service

D
Review №51

These guys absolutely Rock! I was in a pickle during a road trip, Uhaul made it even worse, but these guys got it done quick and really saved my trip! 6 stars for sure!!!

St
Review №52

Exceptional workmanship ... Service ... Communication ... And pricing.

Jo
Review №53

I stopped by to get an emblem installed on my venerable accord. The team was professional and took care of it in 15 minutes. The job was perfect. I’m now officially a caliber collision believer.

Va
Review №54

After an unexpected accident on Dell Range Blvd; I didnt know who in town to have my vehicle towed to for repair since there was a lot of options. Caliber kept me informed through out the time my truck was in the shop. They even talked with me about my options for replacing my aftermarket parts and when I showed up during the repair to check in they took me into the bay and talked me through what they were doing. Im pretty grateful for the team that worked on my truck and she looks go good as new.

Ry
Review №55

This Caliber has a very friendly staff and do great work repairing vehicles. My vehicle had a minor setback but they had me running in about 5 days. I definitely recommend!

Mi
Review №56

Super friendly crew. Would definitely recommend.

Ty
Review №57

Unfortunately I was recently involved in a minor motor vehicle accident. USAA had this shop in their list of repair facilities, and am I glad that I chose them. Adam and Derek took amazing care of me and my vehicle.Their communication throughout the process was top notch, and the work done to my truck was phenomenal. I cant say enough good things about their service from top to bottom. A+

Co
Review №58

Adam, Derrick and their staff routinely provide us with outstanding customer service. Their technicians are equally adept at performing flawless repairs. We cannot say enough good things about Caliber Collision in Cheyenne.Cody & Liz Diekroeger

ja
Review №59

Derrick is top notch! He went above and beyond my expectations with my last minute visit. Excellent customer service and I wouldn’t hesitate to return when needed. Thank you Derrick you saved my hide!

Ed
Review №60

Came in after hail storms and initial estimate from insurance. They called insurance company got insurance adjuster out there quick after I dropped car off. They gave me an estimated completion date, set me up with text alerts(somewhat quirky), and informed me every step of the way. They missed a few spots with paint but quickly corrected them while I was still there picking up my vehicle. A+ service, will definitely look to them for any body work or paint needs in future.

Na
Review №61

To much money

Ca
Review №62

Lovely! Great experience! Stopped by with no appointment because my front bumper had gotten undercarriage thing was taken off and dragging from very deep Cheyenne city snow.Anyway, I’m trying to sell my car and have no desire for major repairs - only wanted to check what my options were or schedule an appointment - was so impressed when Caliber employee offered to take car back then and take a look to see what he could do. He pushed up my bumper under carriage thing for no charge as best he could.Really appreciated their kindness, professionalism, fairness, and efficiency. Not something you can say about most auto places. Even secretary was efficient and committed to her job. Will come back for sure when I (eventually) get a different car!

Sh
Review №63

They took very good care of my car and got it back to me in a timely fashion.

Sa
Review №64

Stopped to see if they could fix a clicking noise on my door today. They found the cause of the problem and promptly fixed it. I was out the door and taken care of in minutes by friendly staff and since it was a quick fix, they didnt charge me a dime!!! I will definitely be returning to them for any other repairs my car needs on its paint or body!!

Ta
Review №65

They were very friendly. My insurance company recommended them. They had a lot to deal with and they did a good job.

Co
Review №66

I walked in for estimate without an appt......was greeted and welcomed. They offered popcorn and drinks and had an estimator with me within 10 minutes. He went over my car and explained what he was looking at and why. They accommodated me dropping off and picking up due to my schedule. They completed the repairs within timeline they gave me including a midweek update. The car looked amazing and cannot tell where they fixed it and they cleaned up the inside some as well. Looked better than when I took it in. They did an amazing job from beginning to end.

Kr
Review №67

They did a amazing job on my truck. It looks really nice. Everyone in the shop was really helpful. Thank you.

Je
Review №68

Very good

Ly
Review №69

Did a good job fixing my baby. VW Beetle Convertible. Very fast.

Am
Review №70

Super friendly, great service. They were always able to answer my questions and worked with my crazy schedule for my truck to get fixed. I would definitely recommend them.

C
Review №71

This is a must stop if you want vehicle repair at a reasonable price and staff that cares.

Jo
Review №72

My experience with Lewis Auto body could be 6 stars if possible. They fought for me with at fault Insurance Company and my car was restored to its pristine condition. This is the Best Auto body shop in Town.

Co
Review №73

I had the wind blow the door out of my hands. It messed up the alignment and my driver door would no longer close all the way. I gave them a call and with in a minute of me arriving they had my car in the shop and fixed within the next 5 minutes. They were even nice enough to do it free of charge. I will not hesitate to go back to them the next time I need a body shop.

Le
Review №74

Great staff excellent work!

Wi
Review №75

I really dont know what this guys problem is but he is a complete ass. His mentality is hes doing you a favor and your a bug. Well im happy Im not doing business with him.

Be
Review №76

Amazing job! Recommend to anyone

Ma
Review №77

On the recommendation of a friend, I took my new Toyota Tacoma truck for repairs to a damaged fender, bumper, rear right panel and truck bed, and right tail light. Lewis Auto Body handled the inevitable insurance adjusters push back when presented with the intended repairs. Lewis Auto Body insisted on performing a thorough and like new repair, which was marginally more than my insurer thought was necessary. Although this took some time to resolve, Lewis Auto Body did a spectacular job returning my truck to its pristine condition, including matching a difficult silver/gray fleck color. Lewis Auto Body also insisted on performing additional work to ensure the trucks bed and front alignment were sound and that any latent conditions from the fender collision were addressed. There is no better shop in Cheyenne as far as I am concerned.

Lu
Review №78

Amazing personnel. Prompt to help me with any question

nA
Review №79

Too busy to provide an estimate and very rude. Went to halladays and someone was able to come right out and take pictures and provide an estimate. Easy.

Mi
Review №80

Best auto body in town. Attention to detail!

Ba
Review №81

Friendly, informative and they did an amazing job on my vehicle. Thank you!

Ta
Review №82

We brought our vehicle here because they were the first people to answer our call and respond out of the other people we contacted. We brought our Ford F-150 in and they were friendly and efficient with keeping us updated on the vehicle. When the fixes were completed is were I ran into a small bump. I was not knowledgeable on how insurance agencies dictate what is fixed-not asking for brand new here but you want the vehicle back to what it was prior to an accident. So when our vehicle was first completed we were shown the areas and I wasn’t happy but accepted the vehicle..upon our review we expressed our concerns and we received a phone call after. They asked for us to bring the truck back so that we can show our concerns of what we thought should’ve been fixed. Turns out there was compound left on the vehicle and we asked for touch up to be applied and we received a full education on Our concerns. Because of the education and clearing up the questions we had and going beyond what the insurance company allowed them to fix, we feel much happier with our vehicle despite it still showing scratches(not callibers fault). We would go back with any future vehicles here!

Je
Review №83

They did a fabulous fixing my car! They were very professional, and they finished the job quickly.

Wi
Review №84

Had a bent tailgate on my 04 escalade and they repaired at a very reasonable price.They were prompt and the bill was the same as the estimate, which is stunning this day and age.

Cl
Review №85

Good job... the best...

Wa
Review №86

My daughter and I were traveling across country and had an accident in Cheyenne. Lewis autobody was recommended by the tow company Big Als towing. We originally planned to have the car fixed there and return to pick it up but decided to ship the car home. Lewis Autobody would not send the documents to the insurance company, refused to release the car, charged $1500 for storage and for providing an estimate, and were rude to everyone. I had to hire an attorney to get this resolved.A good example of their incompetence is that the co-owner Duwayne Jr said he couldnt send an email and talk on the phone at the same time because he can only do one thing at a time. Hopefully hes not chewing gum while trying to repair a car--that would be s disaster for sure.Do NOT use this company.

Mu
Review №87

Great service and helpful employees

Ka
Review №88

The body work was good but they replaced a mirror and now my heated mirrors dont work they pinched my windshield washer hose so they dont work just pisses on the ground and a piece of rubber molding on the hood flew off driving down the highway

Jo
Review №89

Very impressed!!!!!

Je
Review №90

Friendly and helpful

Dr
Review №91

Horrible owner ever!!!! They waste my time and so rude!!!!!!!!!!

Information
11 Photos
91 Comments
4.6 Rating
  • Address:821 W Lincolnway, Cheyenne, WY 82001, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/cheyenne
  • Phone:+1 307-778-3800
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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