The place is always clean and the employees always take there time to prepare the ice cream. My friends and I typically share a banana split with chocolate fudge drizzle. We typically pick caramel and chocolate ice cream to go with it. I like the rocky road ice cream at Baskin Robbins because it has so many toppings in it already. They have a $3 special on Tuesdays from 1:00pm - 3:00pm. They are open late as well. The employees continue to change but they are always nice.

Always a solid choice. I love the seasonal flavors, but everyone can find something they like. Plenty of parking, nice amount of tables inside. This location has cakes and soft serve. Friendly people work here and it has been a good part of the community a long time. They have coupons in their app as well, so be sure to check there!

Julie decorated the cake even on that tiny cookie. Good job....

Jacqui at this Baskin-Robbins is so incredible!! I had a little hiccup with my delivery order and Jacqui provided THE BEST service over the phone to help straighten everything out. Great customer service is rare to come by these days and I just wanted to let this locations management know that they have a true treasure with Jacqui on their team! She went above and beyond to assist me and I truly appreciate her! Thank you so much and have a great night!!

Jackie was fantastic - I came in with 6 little 8 year olds and she handled it like a champ!

Employees are so friendly!

Baskin-Robbins in Chino hills .. still a fan favorite! I could never seem to get tired of this even if theyre all grown up 😁Super friendly service, Great tasting ice cream, the facility is clean... A really great experience to be had no matter what the age!

Very good

Good service. It was nice and kind. And sweet

Very good and attentive workers behind the counter. they were happy to offer samples and serve everybody very quickly. they had a busy store but were able to handle everyone happily and did not seem to stress which was good

Customer service was great. The cashier helped me to pick my ice cream flavors with smiles, and she was polite and patient. Parking was great, and the location was conveniently located near other stores and US Bank. I ordered Jamica flavor and Berry Mint (I cant remember the exact flavor name for the 2nd one), but both of them tastes great! Jamica is like mild coffee flavor and Berry mint is like a combination of vanilla with a little hint of mint.

Rich Chocolate Fudge on a sugar cone never fails to delight. The team here this Saturday night offered samples and delivered scoops of joy with smiles. Thank You BR Chino Hills!

The cashier appeared to be working alone, and even though it was just 11am the store was busy, and she still was courteous and attentive. Oh my I forgot to leave her a tip!!!! I will have to make it up to her next time, shes earned it. ☆

I love the Icecream there we have been going there for the 31st of each month and just for fun.

Can get busy and end up waiting, but they really help you out when you get a custom cake order. Ive come here a few times for custom cakes and Im happy every time. I once asked them to make me a hockey mask like Jason Voorhees and they did it! Of course delicious icecream too!

Very friendly staff and overall decent options.Sad to see grandma pucci close but we have found a close second

Went to redeem my free birthday kids ice cream. Employee took my phone across the room to ask someone else about the coupon. Comes back to say they can’t do it because it’s not their store location...? Huh? So this place isn’t honoring any coupons or free birthday ice creams. I looked at the address on the barcode, it was a Massachusetts address. Yeah, that’s their headquarters. Hahaha. They didn’t even want to try scanning my phone to see if it would go through. Whatever...it’s only a Birthday scoop...but it made me laugh. Won’t be going there again, something so small left a bad taste in my mouth. Lol.

The selection of flavors are good. However, the staff does need to improve their customer service skills. They dont mention their current promotions, and may over charge you.

By far the dirtiest Baskin Robbins EVER. Dont ever go here. I waited patiently for about 15 mins and still no one helped me, even though there were about 4 staff working. I final spoke up and asked for a soft serve ice cream. The soft serve machine was right in front of me so i can see what she was doing. The girl staff didnt know how to work the machine and as the ice cream dispensed i can see that it was melting on the side. She then goes to the sink and got a WET NASTY FILTHY Rag to wipe the side of the ice cream cone. Seriously, its common sense how the hell can you use a rag like that and wipe it and expect me to take it. I then told her that i didnt want that and she responded FINE. To top it off she overcharged me for it. I ordered a small but she charged me for a regular. The owner needs to look at how the staff works here, if they are able to do such a thing in front of a customer, i cant imagine what they do when there arent.

Love the service very friendly. love it

Great ice cream! I recommend the Banana Royale Sundae.

Bought an ice-cream cake. Delicious, and the customer service, the best.

The ice cream is really good to get

Good service, tables, my son and I both enjoyed our ice cream cones!

If youre going to have a profile on yelp, make sure your store hours are correct! Theres nothing fun about waiting an extra hour for the store to open. The store opens at 10, and yelp says 9...

First time here 3 young ladies service was good but they need to smile more not so serious

They were happy to offer samples and serve everybody very quickly.

Theres always time for good ice cream

Great ice cream. Friendly and helpful staff. Parking a lil rough, but thats ok.

Great attention & service. Best of all they had Chocolate Almond Icecream !!

Good ice cream.. much cleaner than it used to be.

Delicious as always.. Service is good.

Good and clean. With smiling faces

They were out of half their flavors!

Yummy 😋 ice cream! My girls love trying different flavors.

Clean, friendly. And very tasty ice cream.

BOGO Wednesday for sundaes. Loved it!

The employees there are very friendly.

Service Was Not The Best. Like The Chino Location Better.

My favorite ice cream.

Always great, even better on the 31st.

Love this place! Staff always make you smile.

GREAT CUSTOMER SERVICE !!!! ALWAYS A GREETING AND SMILE

Good but Ive had better

Always clean and well staffed.

AC too cold ice cream was good after finishing I asked for water and was giving tap disgusting flavor water

Open until 11pm which is nice

Great icecream and service

A little price but hey Ice Cream Cakes!

Love ice cream 🤣

Loved the free sample 💞

Filthy... afraid to order.

Yummy ice creams and cakes

I love this place.

Its ok. Service is teenagers who dont care

How does an over an place run out of ice cream?

Friendly and fast service.

Good ice cream

Good ice cream

Great Ice cream

Service could be better

Delicious.

Based on customer service.

Good

Fast Service

Great place

Best Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not bad to go with the children on these hot days.

Memories of Korea