Terrible experience at this store. I blame management for the lack of training towards its employees. My bad experience could have been avoided if the employees would have checked for my promo offer accurately. Instead it seemed like they where too eager to get the sale and told me I could still get the promo.I went in a few days later to get the second part of the promo only to find out that my promo was no longer valid and I would have to pay extra on my bill. I became irate for the lack of product and promo knowledge of the employees and manager in charge. How can you tell me one thing one day and something totally different two days later.If you go here please be careful with any changes they make to your plan. Call customer care after any changes just to confirm they are valid and don’t get a surprise in your bill when you get it. My story is too long to post here but there was just way too much false information they gave me. I would recommend avoid this store at all cost.

Ask for a male the young lady has an attitude talks smart and lacks customer service. We were told a bald face lie and didn’t get an answer to any of the questions we came with. She walks off to help other customers without first making sure you are serviced completely. I will never walk in this store for help or to buy any merchandise.

Happy with the service and the girls are always helpful. Loyal customer for 12+ years strong 💪🏽. They will try to up sell you but that is to be expected. Once you are singed up for a line you can qualify for a selection of cool devices including speakers, headphones and tablets which you can put on credit. Personally, I like to buy my devices cash where I can. This T-Mobile is in a decent location by many other stores. A lot going on in the area. Good parking. Thanks!

The staff at this tmobile store are AWESOME! They are a GREAT group of knowledgeable staff! Annette helped us she was extremely helpful! Thanks guys!!!

They tell you to wait 20 minutes outside and is been more them hour waiting for a phone screen glass smh ...Have a lady park next they did the same thing....

Long wait times but that’s understandable especially because of COVIDJavier & Darwin were great! They made the whole thing worthwhile.

Noel helped me big big time along with Gloria and Javier with my new t mobile business account.they were thorough patience and a pleasure to work with.i got a great deal on the new iPhone se and a great deal on my data plan.Im happy to be apart of the t-mobile family.All 3 deserve 5 stars from me.Noel is beast.noel,Gloria and Javier was a pleasure to work with.They need a raise and company stock.

Never been happier when requesting information about the deals on phones, lines, etc. The representative I spoke to, Cindee, gave me more that enough information to make sure I knew what I was getting and before spending my money, she made sure I was happy with my purchase. Definitely recommend this store, amazing customer service!!

My father in law bought an Iphone at this location and the phone wasn’t working properly from the beginning. So he went few times to talk to them and see what he can do but they would always tell him that he has to wait in line for like 5 hours! At first when he told me this I couldn’t believe so I decided to go with him. And same thing happened again, only now we had to wait for 6-7 hours.So of course we are not going to wait, we went to different location. There they told us that he can’t return the phone because it’s been more than 15 days since he bought it, and at this point he can try to see if Apple can do anything through the warranty. The sad thing is that he actually went on time before but who has time to wait for 5 hours!So much wasted time for something so simple as buying a phone.You think this is the end of it? Nope. He gets the bill from Tmobile next month and it’s $50 more than his usual. The phone he paid in full so it can’t be that. When they sold him the phone they added some weird service on his line, something for his internet. The thing is so weird I don’t even know who buys that, it’s like some extra gigabytes but a huge amount that regular person can’t possibly spend. No one ever asked him or told him about this! So after one more visit to Tmobile (the other location) and 10hours wait on the phone to talk to someone, we managed to remove this charge and service from his bill... wow... what can I say.So basically avoid this place at any cost! Check your bill if you went here, they might have added stuff without asking!

Awesome team! Great customer service. Anais & Cindee were very efficient.

Awesome great customer service. I love that they all wore masks and cleaned constantly.

Definitely recommend this place. Very nice people and very informative

They are not very good at helping customers with problems and tell customers to contact 611 for everything. This store also gives you wrong information, so please check the receipt and all the policies when u purchase from here.

Very bad service Im giving a star only because there is no option of no star. Horrible service i purchased a watch because they offered me a deal at the end of the day they charged me full price for it. I came to the store and nobody was able to honor the offer I was promised. It is not the first time this happens and I feel I was robbed.

Best experience ever. In particular the store manager Manny went above and beyond with informative information. As well as Luis who helped me with my iPhone XR and I watch purchase and took the time to explain everything in detail. I would highly recommend this store 👍🏻

Great Staff. Customer focused great leadership and team work,! Dave Cobb

This T-mobile is okay, but If you want to have the best customer service ask for Fernanda she is really nice and very outgoing she helped me with my account and is very knowledgeable about what she is doing. Thanks to her I always go back because she always does things right and never does mistakes.

Yaritza did everything she possibly could to set up proper expectations with the service T-Mobile provides. She also satisfied my personal preferences when it came to best plan and devices for my family. I had so many questions that I tired even myself out, but Yaritza answered every one of them with detailed responses, which definitely made me as the consumer feel extremely at ease.It was a great experience from start to finish. I definitely recommend this T-Mobile location to anyone looking for help.

Went to find a screen protector for my s10e Samsung phone and they didnt have it.its the third store that I i have been.Noone has it why?

Id STRONGLY RECOMMEND going to a different location woman had an attitude from the start she was busy singing instead of helping answer our question we had to google them while she stood there very sad dude like come on work on your customer service please. Never returning.

Very long wait and can not use wash room wile waiting so long I left no sale from me

I went there to buy a Samsung 9 and the guy went to look in the back room and said he doesnt have it.He right away recommend the Samsung 10 which I didnt want. And I think He did had the 9 but the sale for the 10 would be better for him. I asked if he knew if they had it in another store and his answer was ... you would have to go around and look for it. What a horrible customer service experience. I give him a negative star -☆ since they dont have that option I made my own.

I signed a family plan with T-Mobile at that location and the employee informed me that we have are entitled to a free phone. He mentioned FREE probably five times. Once my bill came in the mail it turns out that the phone is not free and I have to make monthly payments on it along with my usual charges. So be careful. Employees will tell you anything just to sign you up

My wife went with I-phone asking about phone memory problem (memory full). Taller Hispanic rep (I only say this to ID him, not to profile, as Im Hispanic as well, wife simply doesnt remember his name). Rep simply tells her the only options are to either do a factory reset (erasing all her content!) or buy a new phone. Its sad that the Reps desire to collect a commission supercedes his obligation to do his actual job and seek a more reasonable solution (which I KNOW exists and will do myself, thank you very much, such as deleting unnecessary files). I like T-Mobile and I will soon be buying new phones (one for me and another for my wife), but we certainly will NOT be buying at this store.

Reps. Are dumb I called to do a warranty exchange my phone dont have a seria number on the glass only a model number and there telling me that the phone cant be exchanged because it doesnt have the serial # on the glass . But I show the girl the imei on phone witch it was the right one. And she still rejected never going back to that store, and also considering changing cellphone provider.

Very nice experience for my first time. Jeremy was so kind!

YARITZA IS THE BEST !!! She Answered all my Questions and helped me with everything !!!Very Polite and Professional !!!Everyone in This store are very nice!!Thank you !!!

I hate going to this store, because the damn music is way too loud. Cant even here your conversation with the store rep.The people are really good in this store.

Theyre very helpful and nice. Even gave me free tickets to The Force Awakens

Bad Customer Service!They seriously dont know what they do. I have come here like 3 times because of their mistakes that they kept doing. Heres a list of my complaints.• Their Music is too loud that i cant hear what they are saying• Bad attitude•Every time we arrive there they always tell us their something wrong with their wifi connection• Dont know how to explain things• No professionals in this tore tbhHorrible employeesi would of done a better job than them

Best T-Mobile store I ever visit.!! 👍😉

Great customer service experience!

The Customer Service is terrible. I was very disappointed because the employees werent helpful at all. I would strongly recommend going to another location.

Nice service nice people

They should really change the hours if their not going to be open till 9

Worst customer service ever all they care is about selling

Very good customer service! Look for Luis or Jeremy!!

You have to wait your turn but the service is excellent

The absolute worst t-mobile location I have ever entered. If there was an option for no stars thats the rating I would have elected. Horrible customer service, all the while associates are socializing amongst themselves.

This place has worst customer serviceDONT recommendd THIS PLACE at ALL....

Great service from Jennifer

Terrible customer service, Almost felt like I shouldnt be there. Had to take my buisness else were.

Horrible costumer service there is like 10 employees and there all on there phones and one on the floor I’m like l “really”

I confused this location with another on Cicero, I retract this review.

Long wait wile customer service representatives visibly available

Very helpful.

These guys are the best

Good Carrier, but bad customer service

My go-to location!

Horrible service.....

I have visited this store on several occasions but this time ordered a tablet and Linette helped me wonderfully well. I needed help synchronizing all my applications and I returned with the manager Darwin who I recommend that you ask for him. Quality of staff they have

The representative who attended us very friendly !!!!

Terrible attitude d EMPLOYEES! I was there about ten minutes before they closed and my brother arrived a minute later and just because of that they didnt let him in. And they didnt even know what we were going to.

Asen wait too long they get to take their break They dont care that theres only one waiting

The people who work there are not really trained to deal with the client.

I gave them a star because of the bad service they gave me in Latienda when they opened it, they waited, it was my turn and they gave me two people who left after me

Very kind as always 💖💖

Those people who work there are useless, I had a terrible experience, they do not explain things well, they told me that I was going to pay an amount and in the bill another one did not know what they are doing and apart they have a horrible attitude I recommend them.

They do not open at the time that is marked on the sign says that they open wings ten and it is already 10:15 and n ok they open

Very satisfied

Lousy every time I go they do things wrong and they dont know how to attend and the people they have there arent trained, they dont know how to do things

Good service, nice people

A very despotic place trash those who help

Good promotions!