The site doesnt tell you where things are, and other things arent where they say they are. And no employees are around to ask for help. I was looking for a cleaner that said online said there were 575 in stock at my location. Couldnt find it (buy found every other cleaner). Another item said it was in stock on back wall, bay 2, but they didnt have any. Maybe it was somewhere else, but I can hunt the store and no one was around to even ask for help.

This was well-organized with items easy to locate without assistance. The items were well-priced. It was easy to get in and out without any trouble.

Look. I love Home Depot in general. But the Pleasant Ridge store is dirty. Is generally under-stocked. And there are very few aisles that don’t look like a disaster.

Great selection of plants, indoor and outdoor in addition to vegetable seeds...

I visited this store about a month ago and the lumber section was a disaster. Lots of stuff scattered in the aisles and it was difficult to navigate. I figured they were having a rough day and didnt have time to clean up and let it slide.Ive been back a few times since then and it looked about the same. Today was the worst though. Three aisles had so much junk in the way that I couldnt fit my cart through until I moved stuff. There were lots of carts blocking the shelves so I couldnt find what I was looking for.The rest of the store is normal. A bit messy, but its a hardware store, right? But you enter the lumber section and it looks like a total war zone.Their largest competitor is less than half a mile away. Their selection isnt a good but I can actually fit my cart through every aisle and Ill be shopping there in the future.

Absolutely terrible customer service — I will never go back. No one seems to be able to answer questions, and then they abandon you. Last time I was in (October 9) I actually had to call the customer service desk to get them to send someone to help me. They didn’t act surprised, which I thought was telling.I will never shop here, or at any other Home Depot, ever again. There are plenty of other better-staffed options.

Very polite helpful nice employees go there at least two times a week

Ordered a fridge with gift cards for $855.00. They canceled the order without telling me. The store associate wrote $0 on my gift cards and I have a receipt. They will not refund me or deliver the fridge I ordered. The manager Rob. S has responded with language that clearly contradicts the back of the gift card contract. Stay. Away.

Milford home depot not accepting cash. How absurd.I guess I need the mark of the beast to buy here.Thats fine, Lowes is right up the street. Im a contractor and spend thousands of dollars a year. Guess Lowes will get my business from now on. Good luck Home Depot.

The original big box home improvement store.This one on Highland avenue is pretty much like any other. The staff were helpful when we could track them down. The selection was focused on things that would sell in high volume. The ubiquitous orange buckets are at the end cap of most isles.

Although I go here frequently it is the dirtiest retail store I have ever been to. The Lowes that is about 300 yards away is always so much cleaner. I just dont get it. Go to Lowes if they have what you need. Youll be glad you did.

This is another great place for do it yourselfers

Slip on your new balance and repair the grill

A worker came up to me and ask for help, told him what I was looking for, he ended up taking me to a different area and wasted my time. Not all workers are incompetent, but good ones are very rare.

Patrick at Pleasant Ridge store was great. Patrick helped me find what I needed and I was not feeling well and got me a water. Very nice man.

Clean store...very friendly reps. Nestled within walking distance to several flooring stores, this Home Depot is conveniently located off a major freeway cutting through the heart of the Cincinnati area. Im always greeted and helped by the employees...and on my most recent trip, I noted brand new, shiny, bright orange lumber carts!

It was easy to find what I wanted and it was cheaper than Walmart.

Love home depot. This one is your worst nightmare stay away.

I just wanted to leave a review specifically for Jeanne in the Kitchen department. Jeanne worked with my husband and I to do an update on our kitchen. We had a general idea of what we wanted but needed an expert to help us solidify our vision. She sat with us for quite some time on two separate occasions looking at options and helping us decide. It is a lot of decisions to make and can be overwhelming but working with her made it feel less so. And it was a fun process! If you are looking to design or update your kitchen I encourage you to work with Jeanne! She is really knowledgeable!

Home Depot has so much to offer for your home. We were pricing appliances. Saw some really cool washers and dryers. So modern feel like we are stepping into the future.

So I get to home depot and I have like 5 sheets of foam board and a couple 2x4s to return I enter by the returns counter and stand there and Im the only customer. There are 2 ladies behind the counter and as I stand there waiting one proceeds to put lotion on her legs as she tells the other about some text message she sent. Well that shut everything down for about 10 minutes as they discussed the text in detail as I stood there waiting to be helped. Eventually another lady comes over and asks me if Ive been helped and I proceed with my business. This is a store many contractors frequent and time is money. Totally unprofessional behavior and attitudes.

Good service most of the time. Why do so many people bring their dog in the store.

A typical HD layout for ease of finding product with a standard smaller store layout. Good staff members and a solid pro desk. Highest sales location in Cincy.

Thank you Chris for spending the time and giving me the confidence to pick out everything I need and complete my job for the very first attempt at trying home improvements by myself!

The tool rental department is amazing! Dakotah went over and beyond with customer service! Jesse and team at Home Depot (Highland Avenue) is the best.

Got what I need here. I like that its close to my house, and they have a pretty good selection. But often I need help finding things or getting large things down from high shelves, and getting helped here always takes FOREVER. Also, I dont like supporting them because the owners seems pretty regressive.

Went to get lawnmower Toro. Good price,Associates helped me cut box it was in, helped me put in SUV and home in enough time to set it up & get yard cut before the rain.

Itty bitty doughnuts. Great ppl fast service.

Good spot decent prices, over all happy with my visit 2 Home Depot... Workers were helpful also... Thank you

Good service. Solid store. Lots of parking.

Maybe its just my experiences, but whenever I need help the employees are like roaches and scatter. Again, just my experiences maybe. Only in the garden area will you be helped. Everywhere else good luck. Employees make sure to seem helpful by asking you if you need help once youre already done struggling.

I shop at this location regularly, some really good days and some not so good, today? Not so good. New employee in paint department so I try and be understanding because it quite obvious, it took far longer than it should have, one other person working with him yet slow to assisting the newbie with helping with tenting the paint, etc.

Great store. Helpful and friendly staff. Usually my go to home improvement place!!

They always have what I need for my old house, love this place. I can never walk in & walk out love getting ideas by browsing the isles. Thank you! Will be back!

My husband & I always enjoy shopping at Home Depot. We always find what we are looking for.

Great pro staff easy check out... no wait order was 100% correct...

Great place. Very helpful.

My visit went good. All I needed was a 45 gallon trash can. This store is nice and clean. Youll find just about anything you need for your home here.

Blair went above and beyond to help us get the carpet that we needed. He was very kind, accommodating and we were in and out with what we needed in minutes. Thank you for fantastic customer service, Blair!

The person at the self checkout line was rude but the rest of the staff was very nice the fella back in the lumber department was great and helpful thanks

Their employee Scott at the Highland ave store is why i always shop here. Hes very friendly and informative. He always knows where things are that im looking for and suggests things i may need to get my project done. He took time to cut all these wood pieces to exact size so i could device this media center.

The employees were very helpful and their garden selection was much much better than Lowe’s if you are looking for plants. The lines were a bit long but moved quickly.

Go to the Nursery / flower department it is a sight to see besides looking at flowers

Everything is wonderful, good service and I will shop again.

Sam was absolutely terrific. They didnt have a lightbulb I needed. Sam got on me internet found it and had it shipped directly to my home. Very unusual service in modern times. And I really appreciate what he did.

If you work at home Depot, you should know something about tools and how to use them.

Employees are always helpful and kind when we are updating our house or yard.

Looking for a grill, found what we wanted, a worker got a cart for us and placed lifted the grill from the shelf. So thankful they did. 🙂🙂

Need to grab something for a project and was help getting it, service was great and ty

Im at home Depot about every day getting materials for customers I like the variety of stuff that they have better than Lowes and theyre also a few pennies cheaper they have no problem helping customers these days its hard to get employees at places Lowes does not have the employees that they need Im happy with home Depot and with their service

Home Depot. This one is quiet different than most. But a home Depot it is..

Cars are taking up contractors parking so I have been going less here and more to the places contractors purchase for services. A car can usually load real easy no need to take up loading zones .

Needed help with matching up my paint color and the associate Kennon was very polite and helpful.I found everything I needed thanks to him.

The worst hd.... in the 🌎!! Most of its not even home Depots fault. Just the area they are in. My co workers and I will literally be working right next to this place and would rather drive an HR out of our way then to go to this place

They are not enforcing mask mandates at this store. At least half the customers were without masks and the ones wearing masks were wearing them incorrectly. Left without purchasing anything. Would rather shop where I feel safe.

Home Depot is known for being a retailer of RYOBI. Have not been to this one in a while. The self-checkout was crowded but efficient.

Best place to go to get your Lumber and stuff

I love home depot they have so much and everyone is always friendly

Quick efficient friendly service!

Staff is friendly and helpful. There was a 20 min wait for curbside pickup the first time I picked up mulch. The second time was a breeze.

Watch out the rental department. People there are rude and lazy. I was waiting for half a hour and the guys in the back room didn’t even bother to go out and check if there’s any customer waiting. They charged me the hidden fees without letting me know upfront. And plus, don’t be late in returning the tool as they will charge you even if a few minutes pass the deadline.

Bought a lawnmower a couple days earlier,.. electric start so I had to charge for 24hrs. Plus another day of rain so 2 days later I go to cut rhe grass .. The rear left wheel falls off ( self perpelled auto pace ) ... I returned the unit,.. customer service with out. Hesitating went about and beyond trying find and exchanged unit and have it delivered. Although no such luck,.. all units I bought and all units of possible free upgrade were sold out. Tried getting one from another store but homedepots policy is 20miles radius of the store they are allowed to ship and item .. I feel this policy should updated to consider situations like I had ( exceptions ) so customer service called over to tool rental and tool rental repair on spot asap for free.. lol moms wasnt to happy cause the wheel came off she felt i should have gotten a complete new unit. I do too but I needed to cut my grass its was the 1st cut of the yard and it was getting a lil wild .

Not too crowded. I was able to find what I needed and check out quickly

Not so crowded today an awesome deal so Started this summer off right at Home Depot

They have the tools you need and want, for a reasonable price.

What what can I say is home Depot I would like to try every product they have

Employees are knowledgeable and helpful bUT grossly underpaid. The business model doesnt care for long aspirations of the employees, I only go there when all other options are exhausted.

Just like everywhere else in Ohio masks arent taken as seriously as one would hope. Passed two customers without them one of which was getting help from an employee.Two employees werent wearing masks properly, but in their defense there wasnt any customers around and I used zoom to get the photo. I dont recommend action against the employees. Just keep them cool, hydrated, and have them cover their noseSeveral other customers were not covering their nose as well.It may have been there but I didnt see hand sanitizer after the checkout so bring your own for after touching a card terminal.Long story short the store is trying, but they seem like they dont want to alienate any customers. If you are high risk, dont go. If youre a normal person odds appear to be in your favor but wear your mask properly.I have changed my mind about showing the photo. Too many places have too strong and reactive termination to things.If I am told the employees would keep their jobs and just be told to have the mask cover their nose, then Ill send the photo to who it may concern.

There a culture of employees who cant help you at this organization, I counted 4 times, employees told me; naw, nope, or no. Do better, I wont be returning!

Will have what you need.

Very affordable shower surrounds but not very knowledgeable or helpful staff

Just cant stay away from this place. This is where I go and get all of my plants your supply, and thanks for projects Im glad they have right around.

Great Location and also one of the employees went above and beyond to help me👍 I do recommend!!!

Looking for a mower adapter, which holds the blade on, but they only had 1 size, not the one we needed.The worker who let us know where to find the parts was very nice and helpful.

It not bad but i always feel uneasy like im being followed i go in the place a lot staff should work on helping the customer then letting them know where watching you

Home depot is a well organized store but service is inconsistent across stores. You might get lucky to stumble on a service oriented employee to assist you when in need. Many employees are busy stocking or make you believe they are busy doing something...

Waited for over 25 minutes at the paint department just to get service. Keep in mind that this was At 630 in the morning. No one was here. Asked other employees to get someone and still waited. If you come here early thinking ur gonna get in and out. Think again.

Was looking for bladder and couldnt find it didnt have what I wanted.

Love shopping for items for my apartment here. Blinds, filters for the furnace or blinds and paint. They have it all and the workers are friendly and awesome.

Not the best service on plumbing. The guy know nothing about anything in heating or plumbing on 2 different visits. Also pretty picky on veterans discount will not take a vets drivers licence for proof even though i had to show my dd4214 to get veterans written on the damn licenceHome depot needs to get there alphabet. Accurate and not get policital on issues slap in the face for veterans

Had my microwave installed today by home depot installers and was told it could not be vented through the duct work already in place, only vented back into the kitchen. Included in the box were templates for top venting and a metal vent flap for sealing the duct when microwave was not running. I again asked the installer if it wasnt possible to top vent and he insisted it was not. After he left I called Pleasent Ridge home depot and was told yes it could be top vented. They are going to set up another appointment with a different installer and take up more of my time. The installer also bent my duct pipe when he ripped the old microwave out without loosing the duct first. Installer seemed to trying to set a world record for installing a microwave.

Great place to find anything you need for your home.

Horrible store. Try to reach to the customer service to check on product availability and being put on hold for over 30 mins, lying to me transfer my line to shop manager but just put on hold again. Blacklist this Home Depot

Not busy but also back of building area not very sorted or organized

Great store for your home with plumbing supplies, floor tile, or whatever you need.

Has what I need when I need it. Easy store to get to with very pleasant and very helpful associates.

I am a painting contractor I am in business so I am at Home Depot often I replace a lot of decks I do a lot of exterior painting and interior painting I’m canceling on them to get sandpaper Bondo and small hand tools

Yovanna was so helpful at the self checkout it was only fair to take the time to leave her a 5 star review

One register open and 4 serve yourself isles. Pro Counter was past the middle of the store. In construction time wasted is money lost. These big box stores need to decide who they want as a customer.

A very short visit looking for one product that they were out of. But the staff was extremely helpful trying to locate what we were looking for. And masks are REQUIRED!!

I purchased a fridge and it took 4 attempts for the HD appliance delivery people to deliver it. The first three delivery attempts failed for three different reasons. First time the driver simply didnt show up. The second time they delivered a damaged unit. The third time the driver claimed he could not find a parking spot. I finally get my fridge on the fourth attempt, after having to take off four days of work for the whole ordeal. The manager at the Highland Ave store (Chris I think) said he would make things right on the back end with a price discount...the discount was laughable. Instead of buying from Home Depot Id strongly suggest going to Lowes or a company that specializes in appliances (and the proper delivery of the appliance). HD only cares about the customer up until the point of sale...but then outsources their delivery to a bunch of clowns (Hamilton, OH location) who have zero concept of customer service. I will never purchase compliances from Home Depot again and will do my best to avoid their stores all together.

Hey, you need it for house and lawn they hot it!

Had what I needed and in the correct spot.

Good people right parts wait no that was there and helpful

Kylee at HD store #3832 is fantastic. Always cheerful, super helpful and so kind to customers—even if they are rude to her! We’ve been dealing with an annoying situation of trying to pick up stuff for my parents who are overseas and Kylee is always patient (especially cause we don’t know what we are doing!) and nice. She’s the reason we will continue to use the store (I told my dad not to use Lowe’s anymore!) Thanks Kylee!

Terry from the garden department was super knowledgeable and willing to share his knowledge without pressuring us to buy something that wasnt suitable for our needs. We ended up purchasing some things that we didnt expect to get because of the time he took to educate us and build up our confidence. I would go out of my way to return to this location for my gardening needs based on my experience today.

They dont have the stuff i needed . smh

I like this location outta the other Cincinnati Home Depot locations.. For Once I Can Go Into A Store Without Being Hounded Nor Asked For Money, The Employees Are Not As Rude, And They Actually Help Their Customers Find The Products They Are Looking For.. I Have Never Had A Bad Experience With This Location.. They Will Continue To Get My Business...

Just wanted to express our appreciation for the kind service we received today from Antoine in your lumber department. He went out of his way to help us find the pressure treated lumber we needed for our deck railing. It was especially challenging given the shortage of boards we needed. Antoine is a great asset to your business. Many thanks!Bill and Kathy ShumanOakley

I have always been fairly satisfied with Home Depot. There are some tools and small parts that I can only get there. It does seem like they are struggling to keep some inventory but I think that is generally true for the industry in general right now. Everyone is generally very friendly and Im usually asked if I need assistance with anything.