I hired M Alan & Associates to install Lutron shades throughout a new home. I had an issue with one of my shades and contacted M Alan to help with the repair, which became a 5 month long nightmare. After 4 months of no response I reached out and after 8 voicemails over 2 weeks I was finally able to reach someone that assured me that I would have a resolution by the end of the day and a returned phone call. Without surprise I didnt hear for another week when I called multiple times again. Several hours later I received a text message, not even a phone call and absolutely no apology that they couldnt fix the problem. I am amazed and dumbfounded that not only a company would handle a customer this way, but another human being. I would definitely think twice about doing business with this company as there are many other reputable options.