The customer service was excellent. Christopher helped me out so much with my purchases. Would definately come back for any musical needs for our church.

I went to Sam Ash in the Cincinnati, Ohio (Tri-County) location to find snare sticks for my sons best friend.. The employee Lucky did his best to help us and then his co-worker was able to help me find some when I located them online... Walked out a satisfied customer.. Thank you

I just over the weekend trade it in and Electric LTD EC 1000 Deluxe and the Sam Ash team were very fair and what they offered me for the guitar and the case, no complaints. The inventory of the acoustic guitars was a little light when I went there but they still had a few good choices and I found a Martin acoustic that I wound up buying for a great deal. All n all, very happy as always with SamAsh! Thank you guys.

I always have a good time a Sam Ash music stores. Thay have a good stock of guitars and are priced at fair market value. I have never as of yet had a bad experience at Sam Ash.

Incredibly friendly and helpful staff! I will definitely be returning to this location for any of my musical instrument/accessory needs.

Originally went to Guitar center and had asked 2 different employees at different times during my visit to go over a couple amps I was interested in purchasing. Well I apparently wasn’t worth their time.So I go over to Sam Ash and right away Tyler asked if I needed any help. He then accompanied me to each amp I was interested in and went over all the differences with me between them.He also gave me a 10% discount.I had even stated at Guitar Center I would be purchasing a amp today but they could care less.I so wanted to walk back in there with the amp I purchased from Sam Ash and tell the two dudes that blew me off they missed out on a decent commission, but I didn’t. ( Sam Ash and Guitar Center in Cincinnati are like 2 min away from one another).To sum it all up. Sam Ash is awesome and Guitar Center Blows!Thanks Tyler. Will definitely go through you and Sam Ash for the rest of my musical needs👍PS. Hit up my dude Tyler Wilson for your musical needs🤘

Staff was awesome and they gave me the 5 star treatment.

I came in to buy a bass guitar. I had no idea what I was looking for when I came in and Tyler helped me. He was so kind and informative. I could tell he just loved music and wanted to help people find an instrument they were incredibly happy with. Even though it was pretty busy he made sure to swing back to me to make sure I was getting everything I needed to try and was able to ask all the questions I wanted to ask. I never felt like I was waiting. Even though he was technically the drum guy he was very knowledgeable about guitars and that part of the store. I felt so good about my purchase. Price was decent and the bass and amp I bought are good quality and I’m having a blast learning to play. I would spend all my time and money in that store if I could!!!

I simply love my shopping experience at Sam Ash! Gerald is simply the greatest sales rep ever! He stays busy but he is always there to help, assist, and just answer your questions! I like Sam Ash better than that other stare that has Guitar and Center in there name. Sam Ash prices are a little better and you get better and a more knowledgeable staff that is passionate about music. My only knock against San Ash are the hours! I drove over at like 10 expecting the store to be opened and it wasn’t! They don’t open till Noon even on Saturday! There were like 5 cars in the parking lot waiting for the to open. I feel they should open at 10:00! Other than that, it is a great experience. I’ve purchased several mics and audio and drum equipment and it’s always great! Thanks Gerald for your advice and assistance!Christopher Short, Chicago/Cincinnati

I was there on 6/8/21. (Cincinnati Store) I bought a Violin for my daughter and Hannah M, who helped me, was Fantastic. She gave me a brief lesson on what to look for and explained why. She schooled me on how to maintain the bow as well . I have made several purchases there over the years and this was my best shopping experience Ive ever had.Thank you Hanna!

I have yet to feel welcome in this store. Not sure what everyone’s problem is.

I support my local Sam Ash not the other guitar center in my area. Nice big open store, great staff, and everything I need. This time I bought strings, nothing major but still just what I needed. Thanks Sam Ash, Springdale Ohio !!

Ordered my son a set of cymbals online and they were at our door within three days. The cymbals came well boxed so they would not be damaged in shipping and were exactly what I ordered. One additional positive is that Sam Ash is on Amazon which allowed me to use Amazon gift cards. Thanks Sam Ash!

Tyler was great! I knew what I wanted in a guitar and he was awesome in setting me up with a solid travel amp that meets my needs. Not only that, but he was very chill with my kids running around the whole time. At the end of the transaction, he thanked me for my patience since they were super busy. I was floored. I thought he was the one being patient with me! Just another trip to Sam Ash where the staff that I interact with is friendly, genuinely enthusiastic, and kind!

Lucky is an AWESOME dude. Everyone was super friendly and quick to help and answer questions. One of few stores to have some lefties in stock, and nice ones.

I was looking for an acoustic guitar for my ten year old daughter . The sales person took the extra time to make sure she found the perfect guitar for her. They were very knowledgeable and made sure she was 100% comfortable with the feel and fit of the guitar. They made her experience with buying her first guitar very enjoyable. She loves it and hasn’t stopped playing!

Myself and my 15 year old son went into Sam Ash for a repair on his snare drum. It turned out to be a very simple fix—one we could do on our own. Although we weren’t buying anything or spending any money on repairs, we were given much time and attention. The associate was very knowledgeable and helpful. After such a great experience we decided to just look around and wound up buying a hi hat cymbal. I am a firm believer that courtesy and respect go a long way, and if you treat people right, they will come back. We will definitely come back to Sam Ash for my son’s drum needs!

The Luthier at Sam Ash, Steve Howard, is amazing. He performed resets, new strings etc to 2 guitar for me-- acoustic and electric. He does beautiful work. Both guitars sound and feel so much better. Thank you so much Steve!!!

Always greeted at the door. Staff is always extremely knowledgeable and helpful.

Good in-store experience; stock was a little low, but thats due to the pandemic.

Used to be a great music store. Unfortunately, yesterday went there for guitar strings and not only was the clerk unhelpful and rude he couldnt explain why they didnt sell single strings.Fortunately Guitar Center was close by and took care of me politely and respectfully. My new music hookup

Sam ash Cincinnati is a fantastic store. The guys and gals in the guitar department are very knobs and helpful. They have great new and used products and great prices too.

Sales staff is always knowledgeable and helpful. I prefer shopping here for all of my equipment needs.Yesterday, the guitar salesman was very attentive in finding me an effects pedal and had useful information about it.

The store looked like a ghost town. Only three employees around and they were not helpful. The man at the door desk was overwhelmed by phone calls and was very frustrated. Couldn’t answer my questions. Kept saying the person to ask would be back in about five minutes. Since he couldn’t verify my purchase I will be returning it today as it was the wrong item. What happened ? Used to be like going to a rock concert there. Guitar Center did not have this problem. Sorry and sad

Today Sam ash you get one star. I stood in there for 20 minutes waiting for help... The customer in front of me checks out and leaves 3 guys go back into the office room and leave the one other guy to stand out front dealing with the guy he was dealing with at the time.... I told the guys I had patience but damn my time is valuable. I guess I will just order from sweetwater thank you

Greeted upon entering the store. At Sam Ash, this is nothing special as someone is always sitting at the counter when you come in. But, at least they acknowledge you.Every time I’ve gone in, regardless of what it is I’m looking for, they’ve usually got it in stock. I was just looking for strings for my acoustic guitar, but they had a large variety to choose from.Also, every time I’ve been in, an associate has asked if I’m finding what I need or if I need help, or if I have questions about anything.

Walked in not really knowing what I was looking for other than a keyboard to help my girlfriend learn music and the sales person we talked to was very helpful. He helped us find a keyboard which displays a musical scale with every note press plus some basic music books, honestly the least threatening most helpful experience Ive ever had buying an instrument. You guys do the name of Sam proud!

We were there to find a used bass amp for my son. Thanks to sam ashs used gear section, we did find one in good shape at a reasonable price. The staff was helpful and even knocked off a few bucks for us. Ive always had a good experience at this location and recommend it if youre hunting for an instrument.

Very knowledgeable in their products! They helped me make sure that I got the best price and helped get me a great deal on a Yamaha piano. All employees were wearing masks so we felt at ease.

Always top rate service by knowledgeable staff. Purchased two of my guitars from them and was pleased both times.

My wife and I purchased a guitar for our granddaughters birthday. The selections at Ash are enormous and cover a broad spectrum of guitars. We especially liked the sample room where she was able to try out and play a number of guitars on her own without any salesperson interference. They were quickly available if you requested. The price ranges are attractive and the whole experience was outstanding.

Chris and Ryan were very conscientious and had my best interests in mind when helping me sort out a new p.a. system - very positive experience !

One of the best music stores around. Excellent teachers, customer service and great prices.

Im a repeat customer with over 39 years as a local player- more if you count the time I had to blow in a clarinet, this is your place! Ive purchased a handful of guitars, amps, and other gear here plus utilized the education department. The staff is welcoming, supportive and fair. Your family is safe to be there without you and the place offers in store events players will gain from. Recently my dad said Getting you that guitar turned out to be a good thing for you. Listen to me, years pass, this will add substance, skills, meaning, character and appreciation in life. Its a no brainer so just go there and avoid the shady characters and practices elsewhere!

Very nice music store. Lots of guitars and other instruments. The staff is very friendly and not pushy for sales.

First time there. I know nothing about music buying electric piano as a gift and Hannah was very helpful.

Extremely helpful. The staff was eager to help me find exactly what I needed for some new guitar strings, went the extra mile to check on stock not displayed and even double checked by going into another departments all for just a tuner. Always a pleasant experience.

Looks like they are going out of business,hardly anything in the store. Cant say Im sad due to the way they treat people.

The staff was very informative and helpful. I’m going to enjoy my new guitar. Thank you, Sam Ash.

I ordered and paid for a guitar online that had already been sold. there was nothing they could do. A better inventory system would be a start. I will avoid any Sam Ash from here on out.

Good people Chris and Jeff friendly and knowledgeable store is down on inventory do to the pandemic but they had what l needed so it was one stop shop

Ordered products in and was told they arrived. Drive 55 minutes to pick them up and they were the wrong ones. I was told I would be contacted the next day to resolve the issue and there was no call. Very dissatisfied.

They came through in a clutch - 6:00 Christmas Eve and we needed an unusual instrument. Salesperson was pleasant and knowledgeable and we walked out with exactly what we needed. Great music store, even better staff!

Just had a 1972 Stella Harmony guitar fully restored. They did excellent work. I will be going there again.

I could not have asked for a better experience here. Amateur acoustic guitar player looking to expand to an electric, Jeff was there and took time to explain the different types of guitars, helped me find an amazing guitar in my price range, helped me get set up with an amp and I actually felt comfortable leaving. I’m so happy with my purchase, this after having been to a few stores and done research online. And I’ve got 30 days to make sure I like everything! I will absolutely go back here. Selection is amazing. Jeff is the man.

You know what they say at the spaghetti warehouse “if the pasta don’t stick you must acquit!” Every time I go to Sam Ash and deal with Jeff he understands that. That’s what keeps me coming back.

Great experience. They have a large selection and several price ranges.. Very helpful with the purchase of my first guitar and accessories. Answered all my questions. Didnt try to upsale which was nice.

I recently bought a new Epiphone Joe Pass Emperor II. Not only is it a beautiful great sounding guitar, the staff at Sam Ash were very helpful

They were very knowledgeable in the equipment I was buying. And to save me some money, they did do price match and even offered me an additional discount.

Nice store, could be more energetic but everyone was nice

The gentleman who helped us purchase the right keyboard for our daughter was Awesome, very informative and thorough. He displayed excellent customer service.

They had the guitar that was purchased new there properly setup and intonated for free even after any warranty and/or time frame to exchange it had run out which only seems fair since it was purchased there and was not properly set up to begin with. Long story short its great now and I would return to this store.

They were the last place to have Elixir Nanowebs (12) in stock. Their guitar selection wasnt breath taking, but the staff was incredibly friendly and insightful. Customer service is the reason for my 5 star review.

Absolutely fantastic customer service and selection. Folks there are so eager to help and are as respectful as you can get. I always leave happy with a solution to my problem or a new product that one of the associates helped me find. What more could you ask for?

Always first class knowledgeable and effecient!

When Commie China ruins everything...Sam Ashs staff rises to the occasion.

Jeffrey Vanover was incredibly helpful, helping me find the items I needed and made sure I went home with all the correct equipment. I had a bad experience at a different company down the street and Vanover made all of that moot. I very much appreciate his help.

They had what I wanted great service!!!

The store was very disheveled and unorganized looking. Thankfully I already knew what I wanted because sales rep were nowhere. When I checked out and paid, the clerk gave me my change and then started to walk away. I pointed to register and asked if that was my receipt. He said yes and kept walking. I had to grab it off of register myself. This is why I prefer Sweetwater Music online.

Good people, no pressure.Bought a Taylor 414ce.

Had a great buying experience with my sales associate Chris when making a trade in for a purchase. He is an excellent salesman who explains everything thoroughly. Because of him, I’ll be back to buy more instruments!!!!

Always Great Service and Good Instruments to Check Out.

I have recently purchased 4 guitars at Sam Ash in Cincinnati. Their team is fantastic, their selection is great, and my son and I tried multiple guitars before deciding. I have another music store that is 10 minutes from my house but I drive 30 minutes to go to Sam Ash. I would recommend you check them out. It will be worth the time.

Jack did a setup on my guitar and did a great job. He addressed my concerns and was really nice. My guitar sounds, plays, and even looks so much better. Thank you, Jack. If you buy your instrument here, the extended service plan is a great deal for regular maintenance. I also had my eye on a practice amp. Karthik offered to help me and showed me options based on my needs. Thanks to Karthik I found a nice amp that had just what I wanted. Great price, too.The sales manager, Chris D. and Sixton were very nice and helpful. Sixton gave me good advice in helping me make my choice and Chris was very fair and extremely helpful. Even though they were busy, I still felt like a valued customer. I will definitely be back. Thanks so much.

Needed a new splash cymbal and a heavy duty stand. The store personnel were limited but when one finally finished with a talkative customer they approached me and answered all my questions and I ended up buying a few more drum accessories. About a half hour before this I had visited the Guitar Center and it was an awful experience especially in the drum center. I picked out a $300 cymbal and stand rig I wanted to buy but I was informed they had no employee working in percussion. I approached a manager working on store signage and told him I needed help and he said he would be with me an a moment. I waited for 20 minutes in the drum section and he never came back so I just left and went to Sam Ash and actually bought better gear with an employee that cared for the customer.

I went to buy a mixer for my karaoke system and they were very helpful explaining the operation and hookup to me.

The guy at the guitar counter was so friendly. I brought a strange old parlor guitar and he spent about 15 or 20 minutes searching high and low trying to find me a case even though he didnt think there would be one. He found it and it was great! A better case and Cheaper then expected. Very nice folks. They got what you need.

I had an amazing experience with Hannah! She sold me my 1st guitar and walked me through the basics...tuning and care... thru were really busy, but she treated me as if I was the only customer in the store...#ThanksAgain💜💙💜

Saw a guitar that I wanted as a gift, but when we went back 3 days later it had been sold. We asked if they had another one and one of the managers directed us to the guitar specialist who found floor models at stores in Columbus, Indy, and and two new ones in NYC. The two Chrises provided excellent service.

Excellent customer service. The staff member helped me save money on my cymbal stands. The staff go over and beyond to help you.

My experience with any Sam Ash representivite is always attentive. professional and timley. They Rock - Tri - County, Cincinnati

Got the help I needed from store associates and on-line associates and am please with the service and product.

Not sure why Sam Ash has chosen not to open until noon on Saturdays when their competitor GC opens at 10:00am... GC was extremely busy at 11:15am... I wound up buying a Focusrite interface at Sam Ash because of the friendly service as compared to GC. Ive purchased guitars, amps, pedals and accessories from both over the years but Sam Ashs customer service has always been better and friendlier and I exit the store feeling better when I buy at SA. I reserve a five star rating for Third Rock Music, they are the best in the greater Cincinnati area but a long drive for me...

We came by to look at some violins since my daughter will be playing in her school orchestra in the upcoming school year. We were very impressed with Hannah and the wealth of knowledge that she shared with us. She helped my daughter pick out the right violin for her and helped teach us a lot of things she needs to know as a beginner. We will be shopping with you guys from now on. Thank you, Hannah!

Knowledgeable and friendly people. Answered all my questions and are a pleasure to work with!

Hi, My name is William Donaldson who shopped at Sam Ash yesterday, NOT DHANA...THANK YOU GUYS!

Love Sam Ash! The option to rent an instrument is amazing! Always have great gear. Super chill staff.

I had a specific need and asked for help as soon as I walked in, since I did not have much time. Staff member stepped up and grabbed everything I need and carried to the desk. Answered all my questions and did a great job.

Slowest checkout in the nation. I was two people back in line and there 17 minutes. Someone had to come to insert a key into the cash register as if they did not trust the employee. Heres a thought; empower the employee in the department to have control over the cash register. You know where he works right? I do not enjoy purchasing any item from Sam Ash due to this.

The guy helping me knew exactly what I needed and where it was. I could have been in and out in 5 min or less but I like looking at the instruments there so I still stayed longer :)

This is my favorite music store in SW Ohio! The guys are vested as former mixers/soundmen, and musicians. If you take the time to know them beyond stories from the road, youll know they authentically love helping others share the love of all things musical. I have never had a bad experience, they stand behind their products, their prices for new and used gear is competitive, and fair... best of all - they are the largest AMERICAN owned family music superstore and pay Ca$h for all their inventory. They arent importing on credit from china. I also know how hard they work to keep a store of their size stocked and ready when the doors open, as I was a former employee. I can shop anywhere, but Sam Ash is the store for me. Great selection, and theyll help you understand important questions like: What is the right number of guitars one man should own = Always one more. Ha ha! Check em out for yourself and see why Sam Ash Music is Cincys best for your next purchase! Rock on my friends.

Great store! Always enjoy checking out their large selection of guitars (both electric and acoustic). They have a very nice acoustic guitar room. On this visit, we purchased guitar stands and a guitar strap. Again, a wide selection of stands and straps to choose from. The fellow who rang out our order was friendly, helpful, and hard-working. We will definitely be back in to shop very soon.

Very helpful staff and good prices

Always interesting stuff to check out here. Prices are significantly better than guitar center and staff is a bit more friendly I think. I do wish there were less expensive options for microphone equipment though.

Fantastic customer service!!! Hannah at the Cincinnati location was wonderful. She went out of her way to make sure I received my order correctly. Very impressed.

It is always a pleasure coming into Sam Ash. The people who work there are always helpful.

My fiance has been a regular customer there for years and we have always had great experiences. However, there must be a push to get sales because we recently had a very bad experience. A worker named Vinnie, would not say no for an answer, made us feel silly when we said no to anything. We understand a little sales pressure, since we both worked in retail, but this was to the point where it made us frustrated. We planned on buying more in store but after interacting with him, we did not, and were ready to leave. Ultimately, we did not appreciate this experience.

I was looking for a good beginner electric piano and decided on the Yamaha P125B. We had a real piano for many years, but had given ours to one of our daughters. I wanted the feel and sound of a real piano without all of the space. After playing around on the different models available I decided on the Yamaha. We loaded it into our vehicle and it is now under our Christmas tree for us to enjoy. Great service and helpful staff. Thank you!

Chris helped my dad and i get my new Alesis Nitro Mesh Drum Kit to the car safely and securely and made sure that there was a new one available for me. That made me feel very valued.

Purchased a drum kit from Sam Ash today. Great service, and got a great deal on a really nice kit!!

(Amazing experience) My daughter needed a flute and within our budget we walked a happy 11 year out the door with her flute. With a smile!!!! Who now loves music more than ever. Thank you! And the young ladies that were singing. You are very Brilliant and Talented. God bless!

I absolutely love this place, been shopping here for awhile now and I have bought alot of interesting equipment.

As always good experience. Got what I wanted and one on sale and quick check out and nice people. Guitar Center is in the same center. But I start at Sam Ash because the people at Guitar center are a bit into themselves. I guess they think thats cool. Id rather have someone that knows what they are doing and doesnt act like youre wasting their time when you buy a $ 20 tuner...I have always got great service at Sam Ash.

I’ve never heard of Sam Ash before I had went in there with my brother but turns out it had everything we were looking for. Everything from high to low quality and a well knowledge staff helped me pic the best item I could find and see if I liked it. I bought Neil Pert drumsticks and a Gibson guitar. Very happy with my purchase

Great musical instrument lineup, service and prices! Atmosphere lets you enjoy trying out many instrument options without pressure. I also greatly appreciate this store helping me equip Cincinnatis Ronald McDonald House with 3 terrific Yamaha keyboards and accessories over the past year. They bring much needed musical joy to hospital patients and families. Thank you!

What a wonderful place for our music community. Stopped in last night on my way through Cincinnati and caught part of the Open Mic night. The fact that you have a place for all artists to showcase their talent is such a great thing. Spoke to Jeff and he filled me in on what goes on every Wednesday night and I love it. Chris in guitars was so helpful as well as Gerald on a couple of questions I had on recording gear. I will definitely be back once I start working on my home studio.Thank you for having great people in your store and a great place for musicians of all ages.

Always satisfied with everything they have to offer

Service is great at this location. The staff have been friendly and helpful every visit. Guitar, amp, and pedals as well as music book selection is way better than local competitors. The option to rent used gear and have rental fee applied to purchase if you choose to buy it is a fantastic option for trying out gear and I used this option to buy my 12 string guitar. Great store!

Everyone that helped me last night were wonderful! I love this place. They have more than enough and they help you to make the best choice for you! Love this place!

Wanted a Martin DX Johnny Cash guitar and worked with Jeff Vanover. He gave me a fair price for my trade-in and found one of their stores that had one in stock. It shipped to my house THE NEXT DAY! Took it in and he adjusted the action for me. Jeff was great, and the customer service was excellent. I will return to Sam Ash for any future purchases.