Went for an oil change on my 2017 Ford Focus Hatchback! Check engine and oil pressure light were coming on. Dan was a great help! Was able to diagnose the issue and resolve. He deserves to be compensated for making it right.

Excellent Service. Charlie at the Cinnaminson Store had kept aside the Lug Nuts for my vehicle at the front for me to pickup. I didnt have to wait for them to find the wheel nuts for me. It was all ready to go. I just paid and left. Thank you Charlie! ✋

Not bad. Decent staff and pretty fast lines. They take Google pay and no signing or pin required so that is a big plus. The store was clean and things were easy to find. I would come here again.

Serviced my family’s vehicle with speed and accuracy. Would absolutely return. Thk you team Sean

Quick, easy and friendly. Great price and workmanship!Always will come here.

Bought 4 tires.dropped the truck off at 3 and it was done at 515.got a good deal on the cooper tires.

This place has gone down hill. Every time I go in the prices are higher when you get to the register and they blame it on upgrading the store. Watch the prices! Never going back!

Let’s start off with the condescending attitudes, lack of knowledge of their jobs and no known customer service skills. You will never see anybody actually doing their job but will see them giving you a hard time. Only dealing with them because my job deals with them but trust I try everyday to change that smh 1 star is 3 stars too many

Ive been going there for many years.good people professional,polite and always helpful.ive always had good service and I live in Philadelphia.so if you ever need anything done with your vehicle take it there from my experience to yours 🚘🚙🚚🚛🚜🏍🚖🚌

They do excellent work but it seems like they are understaffed because you won’t get a call back and people have to wait ar the counter for help. But with a little patience you’ll get a good treatment. Lol

The employees are great and helped me tremendously 🙂

I agree with the post before mine, the attitude of the guy at the counter was pitiful. No customer service ability whatsoever. He was arguing on a personal phone call when I got there and it carried over to my visit. He said he was the manager of the department and if he is they’re going to lose a lot of business. I left without getting my work done bc I don’t trust them to do it right.

My car was towed to pep boys on Monday Nov. 23 due to not starting. Pep boys diagnosed my vehicle and said it was the starter causing my car not to turn on. Two days later they said it wasn’t the starter and it was the engine. They also stated that they cannot fix the engine. They are making me responsible in paying for the car parts that they replace which wasn’t the problem. The the car parts was over $200. My concern is when it was diagnosed how come they didn’t know it was the engine at that time. Pep boys charges $89 to diagnose any car.I feel like I should not be responsible to pay for something that was not fixed.Business/corporate robbery!

Just updating this (4/25/2018) : Again returned for a wheel alignment. I appreciate the honesty of, we cant get to it today so leaving my car there the following morning to pick up later in the day was a great option to have. I had no false expectations because of their straightforwardness.Just had a wheel alignment done on my 2007 Toyota and the entire transaction was with this guy! He was polite and soft spoken - no patronizing in sight. Very professional and upfront about the shops capacity to get the work done in a timely manner. Would gladly return - good leadership

Going to Pep Boys was very nice. The people were very polite and helpful.

I definitely miss the previous management and staff. These new staff members are not nearly as friendly. Ive been bringing my cars here for routine maintenance for years and the last 2 encounters, they act as if you are bothering them! I will have to look for another location going forward.

This is primarily about the great service from Wilson and the service department. They are one of the few I trust to touching our vehicles. They have done a lot of work for us in the past to keep an older vehicle running and with a multitude of repairs, none of them were related to the other. They know how to fix it the first time, but I also equate this to being able to describe to them what it is acting like and they listen and ask questions. They are great at looking at additional savings prior and after the repair. The service department handles the tire inventory not the parts department. The service department went above and beyond to find tires for me that were on sale and I had them in a very reasonable time period with excellent communication on what was going on with them including a suggested time period for an appointment. The parts department has sadly gone down hill that is completely separate from service. I have made several parts orders on line that were all over $200.00 so I could get the online discount and when I picked up the parts that had been pulled, I still paid full retail, I was told they could not honor it. I called to speak to the parts manger who not only did not answer the phone using his name (which means to me they do not take pride in their work) but sounded grumpy and angry. Any way, I was told I probably made a mistake and when I showed him the original orders I was not given any credit to the parts I ordered. $49.00 may not be a lot to Parts at Pep Boys but for someone who spent several thousands in the past few years youd think Parts Department would give you what your owed. So I highly recommend the Service department but beware the Parts Department on line ordering and not supporting the online prices given even if you print it and show it to them.

Short staffed, the inventory records are usually extremely inaccurate (for instance there will be times when calling to ask about a part Im told, oh yeah we have like 10, only to head over to see that they dont have any), and their new computerized system is a disaster when being rung up. The staff are nice and you can tell that theyre burnt out.

The service for me today was excellent, and they went the extra mile to provide the best service that I expect of them.

Horrible service. Had an appointment at 12 and waited 2 more hours for oil change. The young man that worked there was very rude and didnt seem like he wanted to deal with ne.

Very friendly and helpful.

This Pepboys is great! I came in without an appointment and was greeted immediately by Dan. He was super nice and was very straightforward with answers for various questions I had. There was also another gentleman there that was also very informative, Chris I believe his name was and also a Jeremy. They were quick with answers and were very energetic about there job. All 3 of them are some very funny characters and made the wait so quick. I have no complaints at all and definitely will be coming back. They have gained a customer for life!

Great service and reasonable price

The guys in there were super nice it was approaching it was almost getting me closing time to help me out overall a very good pep boys unlike the one where I live, specifically the one on Kirkwood highway in Delaware a bunch of Meatheads, but this jersey one was quite nice

Dan assisted my youngest daughter on her first car repair experience yesterday and today. He was honest and set her up with the right products for her vehicle at the right price. They continue to provide car repair that is honest and they can be trusted. Cudos to Dan and the repair center at Pep Boys Cinnaminson.

If you have your own parts this place will still charge you as if you don’t have your own parts. They will charge for labor and part all in one. Ex. I called and spoke to one of the auto and repair maintenance men and was given a reasonable price, then when I show up to place they give me a different price smh this place is a rip off in this location at least.

Made it easy to find what I was looking for! Thanks Dan!

The staff at this location were so helpful. My car battery died at 8pm. The guys here were so helpful in assisting me and getting my battery replaced quickly. I really appreciated them getting my car up and running so quickly.

Show up at 7:30 because website says open at 7am and doors are locked very sad

Very knowledgeable staff

Ive visited this pep boys a couple of times. So far, my experience here is far better than few other pep-boys locations. They have some amazing staffs in this location that go above and beyond to help you out.

Got and found all my stuff but the woman at the counter seemed to have a mild tude.Wont return

Went in for battery replacement. Service adviser didn’t realize about the prorated warranty and wanted to charge full price for new one. After leaving vehicle there for 4 hours I called to see if it was ready, it wasn’t and I also found out they were going to put in wrong size. They then said they would get the correct size and it would be ready in about 1-1/2 more hours. After more than 6 hours, I went to pick up my vehicle with same old battery. Enough poor service from this location.

It might be hard to imagine but this is one of the nicest Retail experiences I have had all year of the people here were extremely nice and very knowledgeable and very helpful. I came here for a tire change and left with hiking recommendations, cleaning stuff to get the dog hair out of the car, and a new tire (which they had in stock). Excellent staff!

Good service and excellent employees

Decent, could probably get better service anywhere else though.

Rating for Service Center - work was completed on time and as promised. The service manager, Wilson, is very professional and communicated about all aspects of service. Will return to this location and recommend to others.

Went in for a simple oil change on a 4-year-old car. Was told it would take an hour. Ended up being 3. At the end, they insisted my battery was dead and would need a replacement right there, other wise I would need a jump next time it started. What an insane coincidence. Never go here.

The group here is great on both sides, parts and service. I can call and they have me in and out. They always give me a time frame and its completed within. They will work with you the best they can.

Pepboys one of the all time greats you can get just about anything youll ever need for all your car necessities I highly recommend, great customer service and they value your time

Depending on what you are here for, its amazing or ok.While prices arent the best, they are good. But variety is tremendous, hard to match.Employees are friendly, and the store is clean enough. Just feels very unorganized, mostly by the entrance, but I like how they put cleaning products everywhere.Not sure about their service.

This is about the only place where you can find an honest mechanic. I shopped around and Pep Boys always has the best price the man who usually works on my car Jamie he tells me how it is I have a 1998 Mercury Marquis and he keeps it running well this would be the only place I would take my car to get fixed.

Liars. Very Dishonest. Cant perform a simple oil change.Got an oil change and the oil filter wasnt on tight enough. Found out after I drove to Florida and noticed a puddle of oil forming under my car one day. Thank god I noticed it and found what it was they almost cost me my car. Screw this place. Ive reached out to customer service and corporate and got nowhere.

Staff is great, they get me in & out super fast. Even when they didn’t have a part they got me to a place that could take care of me.

Very friendly and caring help

Rip off pricing at their service department.

Horrible customer service from most staff except Jeromie! No greeting, no one asks if you need help except Jeromie. Pep Boys as an experienced former Mystery shopper I say this location needs retraining in customer service ASAP.

Went to this store for what I thought was a wheel alignment and ended getting bamboozeled by the store manager. After Wilson informed me that I did not need a wheel alignment and only needed 2 rear tires, he attempted to charge me for the alignment anyway totalling $380. When expressing to him that i was not prepared to spend that amount, he continued to PUSH me into taking out a pep boys credit card ( which I explained to him an hour earlier that I did not want). I asked him why I was being charged for an alignment if I did not need it, he responded by saying he was charging me for his evaluation. I then asked him if this was a diagnostic fee and he said yes...however, his only evaluation/diagnostic test was by him driving my car and feeling that I did not need an aligment..his words. At this point I requested to see my tires. My rear tire was bad, the other one was fine. I asked him why was he charging me for 2 tires if I need only one, he stated that people buy tires in twos. Well Mr. Wilson I only buy tires that I need. I ended up buying the only 1 tire that I needed and being charged for balancing my front tires which I did not give him permission to do but he did anyway. He is a slick double talker. I will never return to this store. Women beware!!!

Worst company to get car work done. I came in to get a rear brake job,sway bar link and car alignment. After job job car worst sounding 10x worst and alignment terrible. I mention it right away and they said that there no way to find out until noise gets worst or we should replace shocks. I went to another mechanic shop and the sway bar link was extremely lose not tighten and alignment was off by alot. The mechanic also mention front brakes are good and most likely rear brakes did not need to be replace. Pepboys charge me over 450 dollar worth of work for no reason. Please do not ever go to pepboys looking for a mechanic. Worst mistake I did, they will just find any reason to charge you alot.

How could Corp fire Jeff Greene?( previous store manager )(Reason) for not being a dick!He is the kindest, most caring person, straight by the book, the best manager Pepboys could ever hope to employ.Theyre loss

Paul from commercial parts is always a great help. Great service.

This Pep Boys has terrible customer service, and literally tried to scam me out of 800$. I brought my car there because my engine light came on, so I plugged in my diagnostic and it read engine coil. Brought my car in on a Monday, promised it would be ready no later than Wednesday. By Thursday morning, they still didnt even pull my car in. Then, they run their own diagnostic and report two other issues that need to be repaired and will be a total of 800$. I called other mechanics in the area for quotes and they were all quoting me half of that amount. Ended up driving farther to my family mechanic who only charged me $180 TOTAL FOR LABOR AND ENTIRE REPAIR, who also reported that there were no other issues aside from the engine coil. Dishonesty is not right, scamming people is not right. Left a really bad taste in my mouth and I will NEVER return to Pep Boys, not even for an oil change. Really is a ashame.

Called about hub centric rings, they dont have instore,online only, and cant tell me if I brought my car up what size rings Id need.And this was the tire section of the auto store!

Love this pep boys, The only pep boys i know that has great customer service and great people there, they all know what their doing. Lael was also great help to me as well as the manager.

Friendly and helpful staff. Excellent pricing when purchasing on web. Store manager Jeff is a good guy. Parts counter staff is the best!

Very helpful people but auto zone seems to b cheaper. But like I said the workers are very knowledgeable and helpful. As to where at autozone I feel like there not very knowledgeable.

Had a pleasant time purchasing parts from them. The workers were very helpful and knowledgeable.

Wilson and his whole staff at Pep Boys literally dropped everything they were doing to take care of me. This is why I am a repeat customer, my son now has his own car and he will only be getting it fixed under the care of Mr. Wilson Andujar Jr. junior & the pep boys staff in Cinnaminson New Jersey thank you so much!

I was there last Sunday to buy tires that were listed on there website. When I inquired with the counter person; he said the size I wanted werent avail., and he cant get them. He offered me some cooper tires that were over $150 more $ than the ones I wanted, I declined the sale and left. I went on there website later that evening and ordered the tires online as advertised; and picked them up this week. The same person I dealt with at the counter was the same person who helped me when I went to pick them up. I mentioned to him that I was there earlier that week and these were the tires he couldnt get. He had temporary amnesia and pretended he didnt hear me, he handed the paperwork off to a fellow employee, who wrung me up for the sale.

Very informative about past service and was in and out in a flash!!!Unfortunately they dont have more than one tech who can service a car engine.

Great service Great job by Mark very helpful and kind

Theyre pretty fast here, pretty good customer service, I only use them for tires and oil changes, havent had a bad experience yet, they usually get you in and out within an hour if you book in advance

Great service and a special shout out to Ronan he really knows his stuff

This place is horrible. Everytime I come here I have an issue. I came in to fix a flat and they led me to believe I needed a new tire. When I came to get my car and noticed they were charging me for 2 repairs I noticed they worked on both back tires. They had fixed the tire I came in for and then replaced the other tire. I was not having a problem with the other tire and am very annoyed because I was misled and have been waiting for 2 and a half hours. Now they are changing the tire I was not having a problem with back to my original tire. A complete waste of my precious time.

Please do not go here.. I came in to get my window put back on track and they told me my motor was dead and it would cost me $400. I asked them if they could just pull the window up because its freezing outside and I couldnt just leave my window up for anyone to get into and they told me it would cost me just the same. I told them I couldnt afford that right now because I was going to get my struts done that week which was costing me $500 already. They said they couldnt do anything for me. I went to my dads house that night and he had the window back up in about an hour. I went to my mechanic two days later and he told me it would cost me $150!! I hate when people take advantage of me. Not only because its pepboys (so you know theyll charge more) but also because I feel like it was because I am a female. The way he talked to me made me feel like I didnt know anything and that I was dumb enough to pay that $400. So thank you pep Boys for charging me $50 for nothing.

One of the few good, honest mechanics left. No bologna, will diagnose and try to fix surface issues free and doesnt try to overcharge or recommend anything frivolously.Admittedly, I dealt with the manager Wil (just by circumstance) but he was a really fantastic guy and the whole operation was great.

Scheduled an appointment for an oil change and coolant flush. I wanted to get it done during my lunch break. It has been 4 hours and the car is still not finished.

My man and I were looking for something for his classic car and they were the only place we found something to use. Thanks Pep Boys.

I made my appt for 10am for the next morning 4 an oil change. I came in and they were really nice. They told me park my car in their parking lot in any spot. I waited for about 1 hour and it was done. The guy gave me a 10% discount cuz my car was done 10 mins eearlier but he got caught up in another customers paper work. I thought that was really honest for him 2 tell me nd make up 4 it. All in all I was very pleased and will definitely be back for another oil change when its time! Thanks Pep Boys!!

This Pepboys service department is the BEST and so is the service manager Wilson. I took my car to Mavis Delran to get my rims and tire changed and this Jokers broke all 4 of my tpms sensors ending up costing me $700 to get it fix from the dealership off course it was there lost and they paid me back. I decided to try this Pepboys in cinnaminson and they got the job done for less and right first time. They took there time to get the job done right and the service manager Wilson makes you feel extremely comfortable leaving your car there. I HIGHLY RECOMMEND THEM.. A+++ my opinion and Ill be definitely going back there with all of my family and buddies for all our car service needs.

Made an appointment for 5 for an oil change 6 05 car still wasnt pulled in, just lost my loyalty to pepboys. Mind you I pulled up at 5 one car in the bays many empty so why mine wasnt pulled in hence an appointment

Jeff and his staff are not qualified they can only tell you part numbers they dont have the training to tell you that you need other equipment for instance I bought led tail lights bulbs and blow my fuses so I find out from advanced auto parts you need load resistor bulbs so I dont blow my fuses well I go back to pepboys and JEFF tells me I should of paid them to put tail light bulbs in and wouldnt even have his mechanics look at it said I have to pay them to look but they didnt even no I needed load resistor, then he tells me Im lucky hes given me my money back, so I went back to advanced auto parts and they found the fuse and replaced them no charge thanks advance auto parts !! I no where I be getting my parts from now on !!!! If I could of left a zero for the star I would have,

Needed a battery called 4 auto stores they had best price and in stock. Sales associate very knowledgeable and polite.

Wilson took good care of us at the service center. Friendly and helpful staff

I really like that you can order what you want online and go into the store and pick it up its there waiting for you no hassle

Mediocre service. Not a full service shop.

Too agressive towards sales versus providing excellent customer service

The tire tech was slow as a turtle its ok for emergency but i wouldnt let these people touch my bicycle

My dad purchased a car battery online, went through with the payment and even printed the confirmation page. I went to the store to pick it up for my dad, with the printed payment confirmation, and was told it wasn’t paid for yet and that they needed me to swipe the card still. I had to drive all the way home to get the card and then drive back. No where online or on the printed confirmation does it say that the card is necessary for pick up. And the more upsetting part is that the employees there, Clarence and Dachota, were very rude and pretty much laughed in my face because I had to drive home and back. Their attitude was “sucks to be you.” And when I returned to the store Dachota showed up to the register eating out of a huge bag of chips which just showed how little she cares about seeming professional in front of customers. Never did they apologize for the inconvenience or anything like that.

Im very happy going to your place because the persons that you have working are very nice and helpful.

Good prices, helpful associates and well stocked inventory.

I scheduled an appointment for an oil change. i came in on time and they had me wait for 1 HOUR and 30 MINUTES. While i was in line to get my oil change started, i overheard the customer in front of me doing a walk-in oil change. As i was waiting in the waiting room, one of the employee had called that person that did a walk-in to tell him that his car was all done... These people dont understand why customers schedule an appointment. I did not schedule an appointment for my car to be worked on AFTER a customer that requested a WALK-IN oil change. That incident had me late for a meeting.

Very good service and staffs. I made my reservation and visited here to check and replace my cr oil. This photo is a waiting room for custome durung maintenance and so on. Good quality services. And this shop is located with a couple dining stores, so if you gey bored to be here, you can easily go for shops.

System was down... Too busy talking and socializing to assist and when I finally found everything... Again... Too busy to ring us up... Waited 10 in a line of no one to be rung up

My truck was making a noise that came and went so I wasnt sure if it was the brakes, suspension, u-joints or something worse. To top it off, I just became a first time father and my wallet is practically empty. When I dropped my truck off, I honestly did not expect the kind of service I received. First, Wilson (customer service) called me to come in and look at what was causing the problem. The mechanic (Cliff) showed me the failed parts ( brakes) and gave me several options that fit my budget. Second, they went out of their way to discount parts and labor plus threw in a free tire rotation, plus they have a military discount. Last but not least when I picked up my truck the noise was gone and my budget was in tact. Thank you Pep Boys. You have my future business and recommendation to anyone who may need your services.

Service is amazing, friendly customer service. Got oil change and wiper blades. Amazing deal.

The guy that looked at my battery had spoken to me in the store. No one else did. He didnt know I had to see him. Nice surprise.

Team at the store did a good job with customer service. But this was 2 trips for a part ordered online because I got email saying ready for pickup but part wasnt there.

They had what I needed snd were really helpful when I asked questions

Cheap and easy to get what you need for your car or truck...

Have all your Automotive needs good customer service!

Always have quick service answer my questions and do great work on my vehicle

Has everything you need for your vehicle

Always received good service here and staff is willing to share tips on car care.

Great Service 💪 Fast And Extremely Helpfull... Always A Great Experience 😎

Great store, great inventory for products, great staff.

The staff is very nice and well behaved prices are competitive.i would like to visit again for my parts requirements

Fixed my tire in a timely manner.

So another Pepboys story. Went to get an oil change. They couldnt do it today. Decided to by wiper blades, air filter, and touch up paint. They couldnt look up filter or paint? Stood at empty counter for 10 minutes with blades. No cashier!! Left blades on counter and walked out pissed. Ill take my business elsewhere. Got blades at Advanced Auto. Immediate service. Got oil change at Valvoline. Immediate service and only 10 minutes to complete.Also with my last fiasco at Pepboys they gave me a dicounted quote for tires when I need them. Looked them up elsewhere and 3 places had them 80 to 100 dollars cheaper than the discounted quote.So FU Pepboys. You have lost my business!

Brought my car in for a check on the coolant system. Took them forever to check and then I finally get a phone call that their check came back inconclusive and I could pick the car up...still had to pay for a test which got me nowhere!