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AT&T Store
5550 Sunrise Blvd Ste 1, Citrus Heights, CA 95610, United States
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AT&T Store
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Er
Review №1

Great service with Ana and Michelle. Thanks so much. I really appreciate the knowledge and support and always finding a way to reduce my bill. Very happy with the upgrade and all the service behind it.

Ma
Review №2

Troy made my day this morning. He was very knowledgeable, curtious and extremely kind answering my questions and guiding me to the new phone system. Rarely l see technical support agents with his excellent communication skills and easiness...keep him!

Re
Review №3

Our visit to the store was fantastic because of our sales rep Troy. He was so helpful and I genuinely felt like he was working for ME! . Not only did he take care of the problem that brought us in, he also noticed we were paying for things we weren’t using so he made a couple suggestions and we ended up getting faster internet and our bill is less than before. Thank you Troy!!!!Johna and Jase

MJ
Review №4

Renee was amazing. Stopped to help us with more than we thought we needed. Came in for iPads and left with a monthly savings on our bill. Thank you!Stem was great, too!!!

Ju
Review №5

Andrea and Evan we’re absolutely amazing. We had issues at another location and they were able to rectify our order and get two Apple Watches. Andrea was very personable and a very clear communicator on what services we were receiving. She walked us through all of the steps for set up and made us feel valued. I highly recommend this location for any purchases and mobile services. Thank you!

In
Review №6

I purchased a new phone on Saturday. I was really disappointed at the lack of attention that I the customer received. However I went back into the store today and Ana the most professional and friendliest salesperson made my shopping experience excellent. She was very helpful and knowledgeable about different products. Her customer service skills are the reason I can rate this store with 5 stars!

Ca
Review №7

The lady that helped me was Rene, she was extremely helpful and acutally cared about what I needed and went above and before to help me find the things I needed. I am very thankful to have her help me during the time I was in the store. She walked up to me immediately and I didnt have to wait and as soon as I told her what I needed she didnt waste anytime to find it. Honestly I would be happy of I got Miss Rene everytime I was in the store. Thank you Rene for caring about your job and making it a great experience.

Do
Review №8

You need to visit this At&t location for any needs!Make sure you have SHAHEEN Amazing Manager!Took care of me like he knew me! Will definitely be coming here for anything else I need!❤👍

Pa
Review №9

Jaime F. took such great care of us. we walked out of their with our new phones being shipped to us. My husband decided to leave T- mobile after being a customer for so many years. he joined my plan. Jaike made that such an easy, painless transition. My hubby was able to get the phone he was on the hunt for. We all left so excited about our new purchases. Jaime went over everything with in regards to our new upgrades. He was very patient with us & so knowledgeable I give Jaime F. at the AT&T store in citrus heights a 10 star rating for excellence in customer service

to
Review №10

This is a corporate store. Spoke to a gentleman by the name of Shaheem, and highly recommend him. He was very patient and took the time to make sure I got the right phone for my usage. He even helped get my phone number ported over. It was clean, well lighted, and well stocked. They even have some Google products. Strongly recommend this location.

Ma
Review №11

Andrea Valdez and Jacob provided world-class customer service when my wife and I switched to ATT Wireless on 8/26. Everything transferred seamlessly!Thank you so much for your expert help.

Zo
Review №12

Love this at&t store! Awesome staffs and manager. Always helpful, friendly and best customer service! The atmosphere is great, love the location, too. Thanks Kevin and Evan, I appreciate the awesome customer service!

At
Review №13

Andrea at the Citrus Heights store is amazing!! She was very patient and helpful! She was able to put the whole family on a new plan with new phones.

Sh
Review №14

We came to this location to add my husband to my account. Long story short it was a mess and very difficult to do. Juan and Ronnie were very helpful and patient through the whole process. They tried everything they could and in the end of a very extensive process Juan was able to complete this task. We are very happy with the service these two gentlemen provided.

Jo
Review №15

Had issues with my tv services! This store took ownership of the issue vs sending me away. Thank you Vision and team for your help. Will definitely drive the extra miles to come here.

Vi
Review №16

I had the greatest experience with Mason Taylor! He could have just handed me the customer/tech service phone number and sent me on my way but he took care of it ALL himself. He was so patient and Im very grateful.

Li
Review №17

These guys are very helpful and friendly with a lot of knowledge about their products. Also they really do get you the best deal they can. Ronnie was a huge help!! THANK YOU

Wo
Review №18

Kevin N was so helpful when I came in! Helped me start a whole new plan and get a great deal! Kevin was so friendly and he really made my day!

Je
Review №19

Caroline was great! She made my experience so easy. Ask for her if you need any help :)

Br
Review №20

Troy was super! I am not very tech-savvy and he was able to find me a good phone for what I needed in an effective and caring manner. Even staying into his lunch break to make sure I was taken care of properly. One of my best experiences at an AT&T store. In addition I was finally helped by Gerardo, who was kind and attentive. Overall, a wonderful experience and easy process.Gerardo

Bi
Review №21

Ordered my Mom a new phone that needed to be programmed and chipped. I received 5 Star service from Kevin who went above and beyond his Duty to help me. Ive been with At&t for 17 years and still very Happy with my Service Thanks to employees like Kevin. I highly recommend this store.

De
Review №22

The store manager, Vision Hendrix at the Citrus Heights location has incredible customer service. Very helpful! I will take all my business in the future to the Citrus Heights location! Great experience!

Mo
Review №23

Spencer and Evan were absolutely wonderful. This was by far the best experience I have had at any AT&T store. They got me the best plan as a healthcare professional. They both worked together to make sure everything went through smoothly. I appreciate them and the customer service I received today! Come to this store for all your phone needs.

Ed
Review №24

I switched my Mobil service from another provider thinking that ATT will meet my expectations for my business but for some reason the employees at the store 5550 Sunrise Blvd Citrus Heights does not has professional skills and costumer service, after l open my business account and set up everything ( including automatic payments) they start to charge additional fees and services that l not requested at the time of signing the contract, they overcharge up to $1,300 for my monthly service for over 5 months straight.I noticed and reported to the store manager and he said he will credit back those overcharge amounts but every month l got emails from ATT that my service will be disconnected if I don’t pay my bill and they do cancel my service until l have to go to the store and talk to the employees ( manager didn’t show his face ).This is unacceptable and very disappointed because I trusted in this people with confidential information and I don’t know what they did with this information.Very, very unsatisfactorily experience !!!I will switch to another provider ASAP

Vi
Review №25

I went in on 09/10/21 and was helped by Jacob He was so professional and Well informed on His Job Helped me make a smart Decision And Had me in and out quick I had a bad experience Before in the store but All that is now forgotten by the way Jacob Treated me and my family. Thank you again Jacob My new Personal AT&T guy

Pe
Review №26

Renee was awesome ! She did an amazing job. Made sure my phones were working.

Ra
Review №27

Joey Landers did an amazing job helping my mother and I out tonight. Thank you so much for your patients and excellent customer service. We were in the night before, Joey & the manager Evan exhausted EVERY resource they could as well. Unfortunately we weren’t able to resolve our issue last night, not due to Evan or Joey though. We came back tonight & Joey took great care of us. So thank you again! Greatly appreciated ❤️

Me
Review №28

I had fantastic customer service and absolutely recommend the Citrus Heights location to anyone for a great professional experience with AT&at. I will definitely return again when I need anything! Thank you to Jaime & Evan!

ta
Review №29

Great service was provided by Gabe despite the langue gap and I had to translate for my mom. He was very helpful and patient while answering our questions.

Ly
Review №30

Someone call Shaheen at this location is truly one of the best. From start to finish, the entire process, easy as it gets. He is Super intelligent, knowledgeable on topics & hardware. Makes switching hardware a breeze!Hats off to the rest of the team at this location. I have been a AT&T customer for many years, and this store delivers every time Im there. The store has the magic, go in and check it out! 👍

La
Review №31

I worked with Oscar and he was incredibly knowledgeable and patient. Everyone I’ve worked with at the AT&T stores have always been great. So happy with the customer service!

La
Review №32

Jose was extremely helpful and helped me get a data plan and device best suited for me. My appointment was towards the end of Jose’s shift so towards the end he handed off to Gabriel who was also extremely helpful and efficient. I’m very pleased with the professional service I received. Everyone in the store is great! I’m definitely sending more people to this AT&T location.

Pa
Review №33

We were so lucky to have Andrea help us! She is quick, friendly, patient and very knowledgeable. Definitely the best customer service weve ever received.

Ya
Review №34

They made me give them one star. I even would give them - star if I could. I want to say that it is not the first time AT&T representatives scammed me. When I came with my son and his friend, I was looking for a new phone for my son, the guy named Sam, I think, was helping us. He told me that if I open a new line, I get iPhone 11 for free. I asked him many times to confirm that because I didnt want to pay a higher bill, I would choose a less expensive device for my 13 y.o. son, but the AT&T representative insisted reminding me that its free, and I opened the new line. Next month my bill went up $90, and this new device is on the installment plan. It is ridiculous how they lie to you so that you just open a new line. I am so upset, and Im going to do whatever it takes so they wont keep scamming other people.

ke
Review №35

Amazing staff!!They were super friendly, professional, and very detailed oriented. I came in to upgrade my phone for the first time. I was a bit confused on how to upgrade but Juan one of the at&t sales rep made it very easy for me to understand.

Ci
Review №36

David is absolutely and completely awesome! He spent a lot of time helping us transfer our pre-paid service to another plan & got us set up with a new phone while keeping our old number that we have had for 25 years. His customer service skills are top notch...so patient with us. We are technically challenged & he showed us everything we needed to know to be able to use our new phone. Thank you David, youre the BEST!

Su
Review №37

Jacob took great care of us. He was very helpful and provided exactly what we were looking for while being mindful of our finances. He was very friendly as well. If we need help in the future, we will ask for him.

me
Review №38

Kevin n is amazing and was patient and kind as well as has amazing eye brows. He was super cool him and his manager andrea is cool and the only people that treated me with care do happy with my new att store

Ka
Review №39

Being totally frustrated with Verizon I went to AT&T. The salesman that approached me was Shaheen,I have to tell you he was one of the nicest guy youll ever meet. We had a really hard time getting hold of Verizon to change the service and I almost gave up. But Shaheen said if you have the time Im willing to do wever it takes to get this done. So we kept at it and eventually we got it done. Im definitely a customer for life a. If youre in the market for a new cell service definitely go see him at AT&T and hell hook you up with lines for the whole family. Best customer service Ive ever had..

Ho
Review №40

I came to the store at Sunrise Ave, Citrus Heights Ca for help with my upgrade phone. Gabe was available for help. He was really pleasant to work with. I appreciated his help.Thanks Gabe,Lien

Ke
Review №41

Kevin, shaheed, and juan got me set up and they made it so easy for me. 10/10 recommendation

Er
Review №42

Mason was extremely helpful and patient with me and my two young children. He is very knowledgeable about the products which helped me have great experience! Thanks again!

an
Review №43

We were extremely happy with Troy ( Associates name). He was extremely helpful and was very efficient and courteous to our needs.We appreciate all his help and definitely come back to him if we need any help about our wireless plan.

Da
Review №44

Shaheen use to help me in Placerville locations and now he is here, It was business. I needed a service, he gave me what I wanted, and all was good. Wait time is based on how many people are there when you get there.. Be well prepared before you get there so things will go smoothly. Be patient with everybody because were all dealing with something in one form or another

Ju
Review №45

Spencer’s customer service made the difference! Personable, and professional — Spencer took care of updating my phone and service to save me money and get a new iPhone 12 Pro Max for less than I expected to pay. He followed up with me directly, got me in and out of the store quickly and I am beyond satisfied. I have been a customer since my teen years and have never been treated so well. I will return, and ask for him by name. I normally shop online but not anymore - definitely going in store more often based on this stellar service and savings. Kudos!

Si
Review №46

Kevin and Shaheen had amazing customer service! They helped me with everything i needed and gave the assurance i was looking for!

ke
Review №47

Troy Johnson at AT&T took the time to explain everything he was doing to help us with all of our questions. Never did he rush anything and made certain we understood what he was saying and what he was doing. Couldn’t have asked for a better representative and his manager was also very courteous. We had reservations of going in, but ended up being pleasantly surprised!!

Vi
Review №48

I’ve been on the phone with different ATT associates for several weeks trying to resolve the issue of getting internet in a new location with no success.Martina was able to help me resolve this issue very quickly, as well as helping me with my phone’s battery issues.She’s amazing! I’m very grateful for her help :)

St
Review №49

A manager guy Shaheen has tons of experience and calmed my fears of people hacking my phone, by educating me on email passwords and explained how each odd occurrence I had was done through someone figuring out my email passwords, and that I wasnt actually hacked and no one has access in my phone through the number itself. Meaning I didnt have to change numbers, but overall once scam stuff happens and they get receipt that its a valid number, the spam stuff will likely continue, it will probably be the best option, he also help me for my new phone and make my bill cheaper. Thank you Shaheen 😊

Ky
Review №50

Spencer is amazing!! He has the most patience I have ever seen in a customer service agent. He helped us with our upgrades as well as spent a lot of time helping us with issues on our bill. Thank you for everything!!

Su
Review №51

Mason took great care of us. We are technologically ignorant and Mason was patient, kind, professional, knowledgeable and walked us through it all.

Ca
Review №52

If theres more than 5stars, Ill go for it. Andrea and Evan did great job❣ keep it up guys.

ka
Review №53

I highly recommend coming to Sunrise location! Jaime and Evan were super helpful and took great care of my account!!

El
Review №54

Gabriel took a lot of time to assure my husband and I had a great experience at the store. He helped us transfer our data and set up our new phones. He explained the plans thoroughly and completely to us. Great!

Je
Review №55

Sal was wonderful in helping my father and I upgrade our phones, and he was even able to get our bill lowered every month. He was very knowledgeable of all products, and knew how to get me the best deal possible. Thank you Sal!

Ca
Review №56

Spencer is the best. Stayed in contact with me through the whole business set up. I will definitely be bringing all my business needs here for my restaurants. Thank you Citrus team!

Pa
Review №57

My neighbor recommended this at&t storeafter I had a disappointing experience at another store.My contact, shaheen was so very knowledgeable and helpful.I told him what I wanted and he delivered, with no hard sell.He put together my package, transferred everything from old phones to the new and outlined everything I needed.Shaheen should be commended for doing such a good job; he really knows what he’s doing.I highly recommend this at&t store, and I highly recommend shaheen.

Ar
Review №58

Ordered a new S21 online and couldnt activate it. Chatted with customer service online and they could not fix the problem. They directed me to bring it in the store for help. When i entered I was greeted promptly and checked in. I was helped by Spencer who was patient and awesome. He worked on the issue for an hour and a half, eventually ended up on the phone with Tech Support. Sim card or something had demons in it. Spencer was able to get it activated and able to activate my tablet in 5 minutes. Spencer was great and stayed calm the whole time. Will definately pick this store next time I need anything.

Ca
Review №59

I had a fantastic experience working with Shaheen He helped me with my Bill and set up two lines on my iPhone. He was thorough, patient, informative and kind. Highly recommend at&t citrusheights location.Thank you Shaheen!!!

Na
Review №60

I have had several iPhone’s since 2008.. I didn’t know what my options were after my iphone fell to the bottom of the lake while kayaking. I stopped in at the AT&T store on Sunrise. Kevin was awesome and patiently helped me figure out my old passcode from an older phone. Kevin also informed me about possible discounts for a new SIM card. I was in the store less than 15 mins and back on my way! Thanks so much Kevin!!

Va
Review №61

My daughter and I came in to get newer phones, without prearranged appointments. Our wait was 30 mins, which gave us time to narrow down our selections. Joey was knowledgeable, friendly and very patient. He was able to get us a better data plan, providing more and costing less. He was also able to answer all our questions and show us models we were interested in. Both the att salesman and his manager where able to help us do multiple transfer of information and set up new equipment. We were never rushed and they were very helpful with the entire process....The overall process was A+!

He
Review №62

This is BY far the best Att store and any cell store Ive ever been to. The service was perfect from the time I entered the store until I completed my purchase a week later! The store manager (Shaheen) was so helpful and made sure I got everything I needed. I came into the store not sure what phone I wanted. Shaheen had incredible knowledge about the phones and guided me on the phone that would suit me best. I went with the s21 ultra, it was on backorder since I wanted the 512g. During the process I communicated with Shaheen and came back in once my phone arrived. I came into the store and was greeted by Annabelle who assisted me with Shaheen. They were extremely patient and helped me transfer my old phone info into the new phone. One of the employees came over and put on my screen protector while another employee did my trade in transaction. EVERYONE was super helpful and very very nice. Their customer service was beyond great. I highly recommend this store to anyone and I will be sending friends and family there. Thank you Citrus Heights Att for making getting a new phone so enjoyable!

Jo
Review №63

The guy with navy blazer shaheen was incredibly helpful and friendly. The store was busy so we did have to wait for a little bit to be helped. Once we were helped, He was attentive, courteous and provided remarkable customer service.

Li
Review №64

Kevin was great!! He explained the details of the plans very clearly. He was very helpful and patient answering all my questions. I highly recommend him if you need a new phone or updated service.

Wa
Review №65

Best help ever. Patience is his virtue. He will go far. Very pleased

Ga
Review №66

Recommend gabe he’s awesome! & very friendly

Ri
Review №67

We called ahead to make an appointment, and Vision answered our call. He was super attentive and answered all of our questions so we knew exactly what do when we went in (RE: COVID precautions, what to ask to get the plan we wanted, etc).Upon arrival to our appointment, we were immediate greeted by Jose. He was friendly, helpful, and provided us with top quality service. The store got busy halfway through our visit, and Jose was attentive to greeting those that walk-in Ed in, while still balancing assisting us. Jose went above and beyond to make sure we were able to take advantage of as many promotions as possible. He let us know about other opportunities we could have with AT&T services without being “pushy” about it. We had an issue (on our end, not AT&T) with getting our phone line transferred, but Jose was patient the entire time and exhausted all alternative options to get us everything we needed.We left the store extremely satisfied with the products and level of service we received. I recommend this store location, and Jose and Vision to anyone needing to purchase a cell phone. We will return here for future purchases, and request to have Jose again!

Lo
Review №68

David was attentive, patient, and helpful with my ATT service and device. I was able to get all my questions answered.

Jo
Review №69

Victor was Great! Thank You for All the help finding what I needed in my new phoneI truly appreciate it

Ga
Review №70

Jacob was awesome!!! Answered all my questions and took care of what I needed! Ask for him by name and you will pleased.

Va
Review №71

The person who helped me, Troy was great at listening to my concerns and only offering what pertained to my situation. He couldn’t have been more helpful and gave me some great options for a very reasonable price. Definitely appreciated him taking the time to find me the best deals and answering every question I had.

Am
Review №72

Sal was awesome when I went into the store. Went the extra mile to take care of my phone needs and will be recommending him to all of my friends. Two thumbs up ! Thank you

Da
Review №73

Worst customer service ever. Salvador kept trying to add stuff to account and became argumentative after me telling him over and over I didnt want anything to change. After I finished my upgrade a few days later I get a text saying to see the changes made to my account with a link. After stating over and over not to change anything I found out he added stuff to my account I went back in to have them removed but they wouldnt refund me for the fraudulent charges by their employee. If you cant stay away from this store at least stay away from him he is a liar and a cheat.

Ma
Review №74

Service was welcoming when we walked in but fairly slow to actually get the help needed. Spent over 2 1/2 hrs in here renewing my plan, so plan accordingly

Vi
Review №75

My first time at AT&T and I had a very good experience with Jacob helping me with my I phone. He was very pleasant and helpful and would recommend him anytime. He is in Citrus Heights on Sunrise Blvd.

le
Review №76

Jose has great customer service. He always has a smile and looks happy to be there. He’s the reason people will enjoy shopping at this location. He helped me w a few questions I had about phoned and didn’t pressure me into buying anything. I will be referring everyone I know to purchase from this location!

Ka
Review №77

The guy that was helping us was super sweet and just was easy and I could tell he knew exactly what he was doing. He helped us with the plan and was very nice :) I’m pretty sure his name was Jose so give him a raise for sure

Lo
Review №78

These guys were AWESOME. I ca not find words to describe the OUTSTANDING SERVICE and ATTENTION i receoved. The manager guy SHAHEEN complicated situation VERY SIMPLE and VERY EASY TO UNDERSTAND.He desrve a raise or a good promotion. MANY THANKS AND KUDOS.

Ru
Review №79

Thank you Gerado for being so helpful and fixing all our phone issues. Thanks Gabe for helping us with that charger. Great team work. I will definitely be coming to this location for all my future issues.

Ko
Review №80

This is where I go for everything AT&T - bought all 4 of my 3 kids and mines phones here, ATT TV, Uverse internet. They are very helpful for anything

Fa
Review №81

Really good customer service. I was helped by Jose who was able to answer some questions I had about buying a new phone. I appreciated that he took the time to present me the different options I had. Would definitely recommend this place.

Da
Review №82

Had to do an exchange for an online order. The host at the front door was there to immediately greet me and get me on the waiting list. The store followed all of the covid protocols and seemed safe and clean. Shaheen helped me with the exchange, he was quick and professional and even helped me get the bubble out from my screen protector that I could not get out. I also want to give Shaheen a shout out for going the extra step to help the customer before me who was an elderly man, he walked him to the door, held the door open for him and told him if he had any issues to come back and see him. My parents are older so I always appreciate when people are kind and patient with seniors! Great customer service shaheen .5 ⭐️

Er
Review №83

Went in to upgrade my phone everyone was very nice and at the time I thought knowledgeable. I traded in my previous phone to get a $700 credit on the new phone which was a good deal and It was suggested to me to get a 4th line on my plan as a ghost line to lower my bill even more. I explained i have no use nor device for a 4th line and I was told it would save me money and i confirmed for a 3rd time this would not make my bill higher so i agreed. Now a month later my bill came out to be $130 more. Extremely upset, Do NOT change or agree to any up selling they offer unless you are ok with a significant unexplained increase in your monthly bill

Ch
Review №84

Great service. My sister and I came in to open an account and purchase new phones. The sales rep was very knowledgeable and personable. He worked hard to get us the best deal possible and get our account opened and set up without any hassle.

J
Review №85

Came in here yesterday to get a new SIM card for my iPhone 12 Pro. Jacob not only helped get me a new 5G compatible SIM card, he also helped me upgrade my plan and lower my bill. He patiently answered all my questions and explained what he was doing, as he did it, to keep me in the loop.After all was said and done, he gave me his work number with the invitation to text him should I have any problems with the SIM card or services he helped set up as a way to potentially save me a trip to the store. Hopefully I don’t have to take him up on that offer, but having it available adds a lot of peace of mind and makes me think more highly of his customer service skills.It’s been a long while since I’ve seen this level of service and, on its own, it would be awesome any other time but during a pandemic? That’s even more impressive. I can’t speak to the other employees here, but if his is any indication, the service and training here is excellent.I would ask for Jacob, if you can, but I’d feel confident with the level of service at this store across the board based on my experience.

Ni
Review №86

I’ve always had a frustrating relationship with ATT. From apathetic employees to overly complicated plans and discounts and fees.But today I got to work with Spencer. Laid back, honest, pressure free, and incredibly helpful and patient. There was a long checklist of things I needed to alter on my account after a family men ever died. He took care of everything with a sense of urgency and compassion. He was simply a decent human who’s good at his job and he cares about the customer.Aske for Spencer next time you stop by this store ask for him. You’ll be impressed and cared for.

An
Review №87

Today I went into ATT to try and resolve an issue that started more than six months ago. After several failed attempts involving long, frustrating phone calls to different numbers, I decided to go in person to try and resolve. Best thing that I could have done. David Sibrian helped me out. He listened to my issues and didn’t waste any time digging into the past. He not only found out where the errors had occurred but to avoid any future problems, shut down my old account and opened up a new one. He did not give up till everything was correct. I was highly impressed with his drive to make things right!! Thanks again David!!

Em
Review №88

Gabriel was amazing and made our switch to ATT effortless! He explained everything very well and provided fantastic customer service! Thank you!

Ts
Review №89

Reps showed stellar performance. They showed me many options on a new purchases and which one fit my needs was procured. There was a situation that during data transfer that seemed problematic however, was quickly averted by the rep.I’m back in business thanks to the knowledgeable staff!! Thank you. Tom G

Ka
Review №90

Jaime was knowledgeable and patient. Thank you for excellent customer service!

Fa
Review №91

After having a hard time with my service Shaheen at this AT&T ocation was so very helpful, knowledgeable and patient it was amazing. Thank you Shaheenfor a job well done in all areas. Not to mention other store in rancho was closing and on this store he still do the job so smoothly while handling the issue I’d been having for 10 days... thanks

An
Review №92

I am an existing ATT customer and set up an appointment at this store today to upgrade my iPhone. My customer service rep (or whatever the proper nomenclature is) was Gabriel.Five star service all the way. Gabriel gave me a complete run down of all options based upon my needs and usage. He was 100% focused on my needs not so much the sale which paradoxically got the sale. Well done!I brought my gal with me and she was dialed in on our positive exchange and ended up upgrading her phone and account (plan) as well. Again, very well done Gabriel! But again, this really isn’t about the sale, my gal walked out of there with a phone, a business tool really, that will better serve her in her sole proprietorship. That is what Gabriel was focused on and that is why he got two sales and plan upgrades in a single appointment. He really is that good.Setting the appointment was very easy, the store presented in the clean ATT style and we were greeted at the door and our appointment conducted on time.Listen, and this is the truth, I have flirted with the idea of switching to another carrier simply based on what other folks say about their service at other companies but no way. The service this store, ATT and most importantly that Gabriel provided made me toss any notions of switching.

Co
Review №93

Great staff, the store manager flirting with our representative was a little annoying. He was a very nice fellow just not the time and place.

To
Review №94

Troy at the citrus heights location has been super helpful!! He made everything s easy to understand he didnt rush us he even compared all prices and plans so that we were able to see each plan and choose the right one for us. I say if you are a ATT customer and need help, Troy is the guy you want to go see. This store is not near us but Troy made it worth the drive. Big Kudos to Troy! Thank you for ur super customer interaction!!

ca
Review №95

David was so helpful today. My email is working now. He is a great worker. Great customer service.

An
Review №96

Victor, Gabriel, and Dafne helped us get started on our new plan! They were all very informative and helped us answer all of our questions. BEST CUSTOMER SERVICE EVER!!! Would definitely come back in the future. Thank you guys!

Ar
Review №97

I recently visited the AT&T store in Citrous Heights to discuss upgrading my phone and starting a new service. David was the sales associate who helped my husband and I, and I truly cant say enough great things about how helpful (and patient) he was.He quickly provided information about trade-in options for me and when their store didnt have the phone I wanted, worked with his manager (Evan, I believe) to secure me a phone that I could pick up the following day. On top of this, David got me set up with a new FirstNet account (highly recommend if you are a healthcare provider!), and sat through a grueling debate between my husband and I about taking advantage of the *free* series 6 iWatch with the addition of a small service fee to our FirstNet plans. Ultimately, I was defeated, and my husband and I both walked out with new iWatches and Im not sad about it.Overall, super satisfied with my experience at the store. The staff was professional, even while it was incredibly busy, and never made me feel rushed in making a decision. Im happy with all of my devices and the plan that we chose to match my lifestyle. The only downside I could point out is the wait time at the store--I recommend scheduling an appointment online just in case.Thanks for everything, David!

Kr
Review №98

The staff at this location are super friendly and very accomodating. I got helped right away and my issue got resolved quickly. I appreciate you guys!

Mr
Review №99

We loved Johnny! He was super helpful and his female manager went the extra mile for us. ATT has exceptional customer service anyway. Thats why I switched from Sprint after more than 10 years!

Mi
Review №100

Juan and ana are great!

Information
19 Photos
100 Comments
4 Rating
  • Address:5550 Sunrise Blvd Ste 1, Citrus Heights, CA 95610, United States
  • Site:https://att.com/stores/california/citrus-heights/677
  • Phone:+1 916-965-8912
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:Closed
  • Saturday:9AM–9PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
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