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Carpet Express Inc.
2607 Madison St, Clarksville, TN 37043, United States
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Carpet Express Inc.
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Da
Review №1

My significant other and I went here today since we needed to see sample of carpets for the house that we’re building down in Texas.We came in the store, and Kendra immediately offered to help us out!She looked at the design book the builders sent us, and looked for the samples for the ones that we liked! She did it so quick too.Not only that, she offered us some good advice about flooring, padding, pricing, what not to, what to do.She was a complete professional and knew what she was talking about. She offered such great reassurance for two people who are about to commit to building a house!Kendra, you are awesome!!! Thank you so much!!

Je
Review №2

Highly recommend. Start to finish very professional. Details matter and the owner is the primary installer ensuring you get exactly what you want. He treated my home as if it was his own. Very hard working and professional crew.

MA
Review №3

Dealing with Carpet Express was easy and straight forward. The show room was clean and staff was very knowledgeable, polite, and experienced. They didn’t guide me toward the most expensive carpet but what was best for our home. They allowed us to take multiple samples home to ensure we picked the color we wanted. Then on install day they showed up 5 minutes early. Which seems to be unheard of these days keeping to a time table! The installation crew was fantastic. They treated my home as if it were there own. Carpet looks great and the customer service from day one was superb.

Ka
Review №4

From start to finish, Carpet Express just did an amazing job. Dwight on the show floor is super knowledgeable and very easy to work with! Herb was wonderful, professional, and timely during install. At no point of this first time process for us did we feel out of the loop. We highly recommend these awesome folks for your next carpet install! Oh, did I mention how FAST they installed?! Because it was quick, but done very well! Thank you Herb and Dwight for this awesome Experience!!

Lo
Review №5

Barb and Herb went above and beyond for my new floors in my new home. Great selection, products, and installation. They also did a wonderful job on my existing home. The best in Clarksville!

Jo
Review №6

I recently returned from a Korea rotation and needed new flooring on the second level of my home. It was a large job, they completed it in two days and moved my furniture during the installation while I was running around doing post rotation ops. The owner was on site during removal and installation and they were incredibly professional and trustworthy. I’d hire Herb and his crew again with zero hesitation.

Ke
Review №7

Great customer service, We had them to order us carpet for my daughter extra bedroom. Had it in 4days.

Th
Review №8

I had a great experience with Kendra and with the installation crew at Carpet Express! When another job finished early, they were able to install the carpet earlier than expected, which was an amazing help. The friendly crew arrived and worked carefully and efficiently. I was not home for all of the installation but when I returned, all three rooms were carpeted, vacuumed, and there was no leftover carpet debris. Its so nice to have new, quality carpet under your feet! They did a great job and I really appreciate the effort made to work with me on a quick turn around!

an
Review №9

We have been relying on Carpet Express for many years for our personal home and our rental homes. They have installed carpet and hardwood for us, both done perfectly and reasonably priced. Herb and Barb have always been polite and so easy to work with. Always accommodating, going out of their way to get our flooring to meet our time lines. Couldn’t ask for better people. They strive to meet and exceed their customer’s expectations. Always on time and always professional. You won’t go wrong using Carpet Express!

To
Review №10

Outstanding and friendly! Highly recommend this company. They were quick and showed up on time. Reasonably priced.

Ab
Review №11

Carpet Express just finished our basement carpet last week, and Herb and his two associates did a fantastic job! It looks perfect, and we picked a patterned carpet so that isn’t always easy. Absolutely great job by all three of them. Unfortunately, that is where my glowing review of them ends. I’m unsure if Herb was feeling a little feisty that day or what was going on, but soon after arriving and me showing him into the basement area, he was ranting about the NFL, NASCAR, flag disrespect, the military deserving respect, etc. This was completely unprompted....I believe it was brought up when he noticed how large our tv was (tv...Super Bowl...used to have Super Bowl parties but won’t anymore, etc etc). I was completely aghast and uncomfortable and unsure of what to say or why I was even being made to discuss this...in my own home...by a carpet installer. I nodded and told them I would leave the basement door open so they could feel free to holler if they need anything. An hour or two later, another uncomfortable conversation when he basically complained that his wife scheduled him too much and he needed to “tell her what’s what”. Again, uncomfortable. So I tried to make light of the situation and jokingly said “Oh now, you know most wives run the show”. He again spouted off something about “I don’t know about your house but she’s not the boss of mine”. Uncomfortable. These were not casual comments..I would go so far as to say that he was ranting. I don’t begrudge anyone their opinions or views, but when you hire someone to lay carpet the last thing you expect the be confronted with is a conversation about politics and marital issues. I am always pleasant and respectful of contractors that are in our home, I just have no need to discuss personal matters with them like we’re old friends. Also, during the course of the first rant, curse words were used (Herb was...impassioned, to say the very least) while my six year old was present. Unprofessional.The last straw was when I went into their store today to pay the balance on our account. Barb was apparently dealing with an hvac company and seemed frustrated. Again, as I am not trying to be friends with these people I didn’t want to start a conversation about it or encourage her to talk, so I simply said something to the effect of “Oh, that’s no good. I hope your day gets better.” She goes on to explain what the issues were in detail and happens to let slip the name of the hvac company. So when I said “Oh! That’s my in-laws’ business!” I expected her to maybe stop talking. Instead the opposite happened. “Oh, so X.X. is your sister in law?” And when I told her yes, she said “Ugh, I’m sorry.” Barb. Do not apologize to people for who their family is, it is incredibly rude and arrogant. I love all of my in laws and if you had issues with them I hope you work them out, I do not work for the family business and don’t have skin in that game. But to apologize to me for who I’m related to is the rudest thing I’ve ever been told by a stranger...much less one that I just handed over a large check to.As I told Barb when she was at my house to measure my rooms, we have at least four or five more areas of our house we need to carpet soon. If Herb had shown up, been professional, and done the great job he did, and if Barb wasn’t rude and arrogant toward me as a customer, I would definitely be calling Carpet Express again soon. As it sits right now they will not ever see another dime of our money.

Rh
Review №12

Kendra in the store helped my find exactly what I was looking for! She was absolutely amazing! When it came time to install the floors it was a very quick 2 day process. They were so thorough, clean, and professional. I will absolutely recommend them to anyone looking for new flooring.

Sh
Review №13

We had a great experience with Carpet Express. They helped us choose a carpet that was very reasonably priced. The installation was very quick and efficient and the carpet feels amazing! I would definitely use them again for any flooring needs.

Li
Review №14

The owner was very friendly and personable. The crew showed up 15 minutes early on installation day. They cleaned the floor before they laid the pad. The carpet and threshold look great! They completed the job in less than 2 hours! And then they vacuumed after they were finished. Awesome job! I will be hiring them for future work!

Da
Review №15

Great Prices, Great people, Great service. Answered any and all questions and concerns we had. The office staff was very helpful. And Herb and his guys showed up promptly at the time I was given. Did the job professionally and efficiently. Will use them, and recommend them highly.

Ly
Review №16

They put in hardwood and carpet in my new home. Herb and his crew were excellent and did the whole job in a day and a half. I appreciate that they worked with me to keep costs down while still getting the beautiful flooring I wanted. Highly recommend!

Ro
Review №17

If youre looking for a great flooring company - look no further. They are polite, prompt, proficient, and professional. Their knowledge made buying my flooring a simple and smooth transaction. Carpet Express eagerness to help and willingness to answer all my questions won my respect. Dont waste your valuable time shopping elsewhere. Carpet Express has a great selection on flooring and decades of professional installation. You wont be disappointed.

Ta
Review №18

It’s unreal how fast they finished the carpet in our house and from beginning to end they took amazing care of us, thank you Herb and Barb for getting our home to looking amazing again. The other thing I wanted to mention was how affordable it was! If you need carpet done fast and done right call these guys!!! #scruggsrugs

Ba
Review №19

Their customer service and willingness to help and accommodate my situation is unmatched! I am so passionate about customer service that’s it’s always a deal breaker for me whether I want to do business with someone or not, and these people; Kendra, barb and herb went above and beyond to helpAccommodate my situation. I highly recommend!

Hu
Review №20

Choosing someone to take care of your flooring needs is difficult choice, if youre unsure of what you want.The folks there, were very knowledgeable about their products and made the whole process very simple and easy to do with their outgoingness.We had our entire upstairs carpet ripped out and replaced in two days. Which was amazing because we had just moved, so we had boxes everywhere, and they also took the time to take down closet fixtures and put them back up.Were very grateful and happy with our new carpet and glad that we choose them to do it!I can definitely say, when it comes time to do another floor, we know who to go see.

Jo
Review №21

We just had new carpeting installed by Carpet Express. We were referred to them by our son, who is a local general contractor and builder. Our experience with Carpet Express was first rate. Barb & Herb are great to work with. They are honest and have the highest integrity.If you are looking for new carpeting or flooring, you cant go wrong with Carpet Express.

Ma
Review №22

I have had 2 jobs done by Carpet Express with Herb (owner) personally supervising both jobs.We got our basement bonus room done last year and it looks amazing, fast forward to this past week, we got our entire living room floor done with floating panel style and it over exceeded my expectations and the bill was absolutely fair.One of the things I really enjoyed was their attention to detail and their ability to answer all my questions and concerns. I have not had this kinda work done in my home before, so was really nervous about Expectations vs. End results.Ill tell you what, they delivered an amazing product. They also have an amazing warranty on their craftsmanship and work which I have not been able to fully test yet, because they have done a great job on both projects lol.I look forward to more future products and will continue to use Carpet Express for everything I need done.On another note, I want to point out something I noticed at the main desk, their is a sign that says..... Good Work is Not cheap, Cheap Work is Not Good. That really stuck with me. The ole, you get what you pay for mentality. You definitely get what you pay for and then some when dealing with Carpet Express.Keep up the good work!!!!

Re
Review №23

Herb, who if I was not mistaken is the name of the owner, was very nice and polite and gave us a free estimate at our home. His wife also appeared to have the same kind demeanor. On the other hand, the receptionist spoke to us in a very condescending tone. We had no problem with the quote they gave us, it was just the condescending tone of their receptionist that made us question just how welcoming they were to us. If it wasnt for the kindness and friendliness of Herb and his wife I would have given them one star.

Mi
Review №24

Outstanding service. They said they would be here at 8AM and they were here at 7:59! Did 2 rooms before noon in a quality manner, including moving furniture. Couldnt recommend more highly. Good carpet at a fair price.

Wi
Review №25

Herb and his crew are A type people. (A type people are Perfectionists!) They go above and beyond to make sure you are Completely Satisfied with your flooring project. Highly Recommend! My next flooring project will be with Carpet Express!

La
Review №26

Have used them for two home renovations. Last one was four years ago. We have a puppy who chewed the carpet on our stairs and they repaired it and a trim piece at no charge. Excellent service and so kind. It’s why we shop small businesses!

Je
Review №27

We had our bedroom recarpeted and they were in and out very quickly. on the day and time they said they would be there. Everything was cleaned up and put back into place and the only evidence that they had even been there was our soft, new smelling carpeting. Would definitely use them again.

Ji
Review №28

These guys are professionals, and friendly. Very good installation, and smooth process throughout.

Do
Review №29

Carpet Express Clarksville Tn, Herb and Barbara do an excellent job running Carpet Express.They are both wonderful honest hard working people making sure the customer is completely satisfied with the product and workmanship. From the 1st time we walked in the receptionist Terri was on the spot to cheerfully show us whatever we were interested in seeing and very helpful in picking out samples for us to bring home and see in our home!Barbara gave us a speedy estimate with a great price! The work was scheduled promptly and when Herb and 2 other workers arrived they went right to it informing me of what was going to happen and answering any questions I had Herb was able to save us about 800 dollars on installation and all 3 men worked hard and completed the job in 2 days! My wife and I love the new flooring Sherwood Rustic Pine and Storm clouds .We cant believe how good it looks and the difference it makes in the house!!!!! Thank you to all the great people at Carpet Express for all you did for us God bless you all and keep up the great work! Don and Katie Janus

He
Review №30

We were completely satisfied with our purchase from Carpet Express. We love our new carpet and everyone at Carpet Express made the whole process enjoyable. From the first time we walked into the showroom and started asking questions to the time our carpet was installed we were treated professionally and courteously. Herb helped answer all of our carpet and pad questions and provided us with a very competitive quote as well as with an accurate estimate. When the carpet was to be installed the installers were on time and very courteous and knowledgeable. They moved and replaced all furniture with care. They did an excellent job on installation and kept us informed throughout the process. We are absolutely 100% satisfied with our carpet and are so glad we had it done through Carpet Express.

Cl
Review №31

Professionals and loyal to their customers! I had a piece of carpet pull away from some tile and needed help to reattach to the carpet strip. Only had to make a call. They were at the house within the hour to fix the problem. Grateful customer here!

De
Review №32

This is the second time I have used Carpet Express. The first time was for my home over 10 years ago. They did an incredible job at my home so I hired the company to install carpet at my business. Carpet Express did an awesome job. They showed up when they were scheduled, worked very hard to complete the job on time to prevent my business from being down any longer than necessary. I would highly recommend this company for any of your flooring needs.

jo
Review №33

We like this company and the people who work there; we must, they are the only ones we will trust to do our floors. We just had our kitchen floor redone and they did a great job with demo and laying new floor. We are completely satisfied with the materials and the work. The guys who did the work were great as well.

JC
Review №34

I went into Carpet Express not to make a purchase but because I am building a home in another state and I wanted to look at some carpet color samples and laminate flooring. The owners did not hesitate to help me find what I was looking for even after letting them know what my intentions were. Really great people. Eager to help. Thank you!

Ni
Review №35

Herb and Michelle were great! They took the time to educate me on different types of carpet and padding. They listened to my wants and needs and helped me stay within my budget. Thanks! Two thumbs way up!👍🏻👍🏻 My carpet is amazing!!

St
Review №36

Great people. They offered to stay open allowing us to pick out the carpet

Vi
Review №37

In June investigated the possibility of getting our family room carpeted. Since Carpet Express is so convenient to get to we started there.The staff was really helpful and were able to make a selection of the quality of carpet we wanted. Herb came out the same day, and gave us a quote we felt was very reasonable for the higher quality carpet we selected. The carpet was ordered and Herbs installation team was right on time and did a great job. They went out of their way to do a great job!We would recommend Carpet Express! Very pleased with the outcome!

ga
Review №38

We tried several other places in Clarksville before we found Herb at Carpet Express. He gave us a clear estimate, installed our floors within a week, and ensured that we got the best flooring we could afford. The job was done efficiently and (more importantly) to our high standards. I would definitely recommend him to anyone needing new floors.

Sa
Review №39

I had my carpet installed about a month ago. I wanted someone local in case I had any trouble. Everyone at Carpet Express was so nice & helpful. I didnt know what I wanted & they explained the different carpets & came to the house to measure my rooms. I was very nervous about getting new carpet but they made it so easy. The guys that installed it (Pablo, Dee & Ricky) came & moved the furniture, pulled up the old carpet & did a great job installing my new carpet. They were friendly & very careful not to make a mess when pulling up the 20 year old carpet. I would recommend Carpet Express to anyone. Thanks for a great job

Du
Review №40

They are very punctual and polite. Also did an amazing job and there prices were very reasonable. I would highly recommend these guys to my family and friends. Thanks again guys

Da
Review №41

Id give more stars if possible. Professionals with ethics and integrity. Thanks Barbara, Herb, and Carpet Express!

Je
Review №42

They have completed multiple jobs for us. The quality and service was top notch. I highly recommend for any flooring needs.

Ji
Review №43

Wonderful service, quick and clean install. Definitely recommend. Our experience at Lowes did not even come close to Carpet Express.

Tr
Review №44

Carpet Express did a GREAT JOB! Herb Scruggs the owner came out to the house, He was 30 minutes early and did everything perfect. I look forward to doing business with them on my next project. I cant say enough good things about the hardwood floors and workmanship. It added so much value to my house. Thanks again Hurb, You and your team are awesome!!!

da
Review №45

Carpet Express is the best place to go for all your carpet and flooring. They stand by their product and they do what they say theyre going to do and do it right. Barb & Herb are the best people to deal with.

Me
Review №46

Barbara and Herb Scruggs are the owners and they KNOW flooring!! They always treat my clients amazing when I refer them business....they go above and beyond from the selection to the installation!! Couldnt ask for a better place to purchase your flooring or to install tile!!

Yu
Review №47

Carpet Express installed the carpet twice for us in our old house and we love the people, the service and the carpet. We recently purchased the carpet pad from them, they were willing to work around my schedule and delivered the carpet pad on time. Kenny even carried the carpet pad to upstairs without asking for any extra charge! Would love to work with them again in the future!

Br
Review №48

Herb and everyone at Carpet Express are TOP NOTCH, they are extremely knowledgeable and the quality of work is great. I will plan on using them again for any other future flooring needs. Its great to have a business that really cares. Thanks for everything.

st
Review №49

Herb and his wife (dont know her name....sorry) were extremely helpful. We were moving back into our house after having renters in it. We had planned on replacing the flooring regardless, but we did not expect our floors to look the way they did. Herb came out on a Sunday to measure and less than a week later we had our new carpet installed. If needed in the future, I will definitely work with Herb again. Additionally, Pablo and his crew of installers (D and Jeff) were great! Thank you all very much for your concern and care for all of your customers!!!!

St
Review №50

Thank you so much Herb & Barb. I love our New Carpet. The Install went very smooth.I will be sharing my experience with everyone who is looking for new Flooring.

Da
Review №51

Good price for fast and outstanding work

Ti
Review №52

Had my newly finished bonus room carpeted to match the rest of the carpet in my home and it looks beautiful! Carpet matches perfectly, the installation looks flawless, and service was great, too. Thank you!

Jo
Review №53

This company was the fastest most professional team of professionals that I have met in the construction industry. They are a credit to their trade, and anyone would be lucky to have their services.

St
Review №54

We had just moved from out of state, the house we were moving into had a bad smell that the carpet cleaner said was due to urine in the pad. All of our stuff was in boxes on the porch, couldnt move in until we got new carpet and a storm was coming up. Went by a number of carpet stores, they were helpful, but ordering something, waiting 2 weeks for carpet, then another week or two for install wasnt the answer we were looking for. Stopped by Carpet Express on a Saturday afternoon, discussed our problem, Herb called that afternoon, said they would be riding their bikes in our area Sunday, could they stop by and measure our house? They did, Herb called that evening, proposed a great solution that used material they had in stock at a very competitive price, had a install crew out Monday AM getting it done. Looks great, feels good on the feet and the smell is GONE. Carpet Express went out of the way to solve our problem and we are very happy with the result!

Lu
Review №55

Im station in on Fort Wainwright AK, I took a week of leave to check on my house that normally is a rental located at on Oak grove KY. The carpet was in bad conditions really bad conditions, I talked to Herb the Owner of Carpet express at 0930 Friday and after we agreed price the installer (Pablo) show up Saturday morning with his professional crew and removed the old carpet and installed the new one by 1400. From Herb (the owner) to Pablo (the installer) and his crew Thanks a lot ! they are very honest and very professional group of people. I will definitely want to do more business with then. # 1, 5 Stars, keep up the good work.

Am
Review №56

Stellar professional team, service and quality of carpet. Less than seven days from “hello” to installed carpet. This means more when you add in that the price was better than the un-named big box home improvement store that has had our carpet order since July 5th and seven weeks later we are (were) still waiting for install.

Ka
Review №57

I am so glad a few of my work gals recommended Carpet Express to me! They were so wonderful and swift and came in over $600 less than anyone else. I called on a Wed. Had mesurements on Thursday and stunning new carpet on Monday. They were so wonderful to work with every step of the way. I coun not be more pleased and will happily share my praise with everyone. I will 100% not go anywhere else when it comes time to resolve the floors in my kitchen and dining room

Sa
Review №58

Great customer service and perfection every time!

Su
Review №59

This was an AWESOME experience from start to finish got exactly the carpet I wanted and for a price far lower than the box stores I will never go any place else for my flooring needs...the installers were great and very quick and on time LOVE THIS PLACE

Cl
Review №60

Great people, great service! Highly recommend.

Da
Review №61

Buyers Beware!!! The Owner of this store acts friendly and innocent but if you dare to do business with this store then BEWARE of the OWNER!!! He is a very outspoken and an extremely rude jerk. He only cares about himself and does not take the time to consider going the extra mile to take care of his customers. He extremely lacks people skills and professionalism. He has very bad anger management issues and treats his employees like 2nd class citizens. I will never do business with this guy or his store ever and stress to everyone that reads this message to go elsewhere to any other store for their carpet or hardwood flooring. Trust me when I say you will be better off by doing so!!!!

Ti
Review №62

After a lousy experience of apathy with the Lowes subcontractors, we were very discouraged. My wife found positive reviews online for this company, so we decided to give it a shot. Although we only needed 3 small rooms carpeted, everyone at Carpet Express treated us as though we were important. Michelle, our contact at the store, was very pleasant and helpful. Barbara was very professional and courteous, and even accommodated our work schedules by measuring at 8 AM on a week day(she pulled up promptly at 7:57). Herb was very nice and did a top notch install with no nicks or scratches on my newly painted walls. We know it wasnt a big money job for them, but they acted like it was. When we purchase our primary residence, Carpet Express is a no brainer for our flooring needs.

Ky
Review №63

Herb from Carpet Express showed up at our house today to look at carpet his business installed. The issue was a very minor pulling up of the edges at a couple of places. The interaction started with multiple very rude phone calls, where we were made to feel we were inconveniencing him by asking him to come out, which was then supplemented with his asking what we did to tear up his carpet. Herb was an hour late, and never mentioned anything about not being on time. He propped himself up on our porch, and just stood there until we came out to greet him. From his explanation (once he checked out the carpet), the issue is a double tack strip, which he explained to be not normal procedure for an installation (I read this to mean doing so exhibits sub-par work).After looking at the issue, he accusatorially asked who had put this down. This, of course, confused us, because Carpet Express (his company) did the installation. We asked didnt you guys install it?, to which he answered that they did, but that his guys would never install something like this. The allusion is that either we pulled up the carpet and tried to fix it ourselves, or that we had someone else try to fix it...neither of which are true. This is new construction, and weve been in the house for 2 months. Still, he would not accept that his people did this during installation, and assured us he was getting our contractor on the phone and would give him an ear full. Poor customer service doesnt begin to touch what this is. If your workers install something improperly (which we had no clue until he revealed that part), then you simply acknowledge, maybe throw in a quick our bad, and fix it. We werent the slightest bit upset about the carpet, and just wanted someone qualified to fix it - who more qualified than the original installers? It seems that ego and attitude outweigh customer service with this company. As for their product, its beautiful - we have no complaints about our carpet. Its unfortunate, because customer service is vital in any business, and this experience will cause us to use a different vendor from here on.

Du
Review №64

Best place in middle Tennessee to get floor covering for sure.

Te
Review №65

Excellent work! Stands behind his work! Would call his business again if I required additional work!!

Ro
Review №66

Ive had them install hardwood and carpet excellent work and knowledge.Nice to deal with honest professional people

Ju
Review №67

Great people. Will do the job right every time!

Ma
Review №68

Herb is the best!

An
Review №69

Great service, they were on time and finished the jobs quickly.

Ch
Review №70

Witnessed one of their drivers almost cause an accident and cut off traffic. Hope their business is more friendly than their drivers.

Mi
Review №71

They did an excellent job

Ra
Review №72

Great service and great people

Da
Review №73

Always a great experience with Carpet Express

Information
100 Photos
73 Comments
4.8 Rating
  • Address:2607 Madison St, Clarksville, TN 37043, United States
  • Site:https://carpetexp.com/
  • Phone:+1 931-358-6441
Categories
  • Carpet store
  • Flooring store
  • Flooring contractor
  • Hardware store
  • Interior designer
  • Rug store
  • Wood and laminate flooring supplier
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:9AM–2PM
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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