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Jo
Review №1

We looked around for kitchen cabinets for awhile. The box stores like Lowes and Home Depot were very expensive. We went to factory direct and we love the cabinets we got. They came out to the house to double check our measurements and came up with a better idea for cabinet layout that we had. We got our cabinets years ago and they still like we just bought them! Very good quality. If you need new cabinets, check them out! You will not be disappointed!!

Ma
Review №2

This was a great experience while taking on the challenge of updating our kitchen. The consultant was experienced and friendly and provided different options. Her professional nput made my decision an easy one to go with Northeast Factory Direct for my kitchen update. The cabinets were delivered ahead of schedule and the consultant followed up to make sure we were happy with the product. I would highly recommend.

Nu
Review №3

Brooke was a great help. Even when we had to reorder cabinets, postpone the granite install (due to contractor problems), she was very patient and just kept helping us. I highly recommend this place for the quality of the cabinets and the staff. I also recommend you use their installers, even if your contractor is willing/wanting to install the cabinets for you. Their staff is professional and skilled.

Al
Review №4

Very professionals!!! We loved our kitchen. They installed it all in ONE day!!! They were very helpful throughout the whole process of selecting the materials, colors and countertops. I would not call anybody else to install my kitchen again but them.

Al
Review №5

Renovated a kitchen with these cabinets. Cheaper than big box stores by a good margin. The quality of the cabinets are good. A few of mine didnt come with soft close hinges so I asked them to send me new ones. They sent the wrong ones. Never replaced the hinges and now its a rental and no one has complained about it.4/5 because Im sure they would have sent me the right hinges if i followed up but was really too busy to deal with chasing around replacement hinges. It was their mistake that i didnt have time to correct it. overall decent experience. I would recommend them over a big box store any day but Im sure there are better options out there too.

Ci
Review №6

Iris was great to work with - I love my new kitchen.

Ke
Review №7

I absolutely love my cabinets and hardware. I have and will continue to recommend your products and services.

GR
Review №8

If you are shopping for kitchen cabinets then Kitchen Cabinet Outlet is the place to go! Our experience with everyone there was outstanding, we picked out our cabinets and they were more than happy to answer all of our questions we had. When we went to our appointment with our designer she was great, she helped with questions we had and any problems we ran into with our space and design. We also used them to buy granite for our cabinets and that was also an excellent experience, we went to their provider and I have never seen so much granite in my life to choose from. Everyone was very professional and we saved quite a bit of money because we did shop around and found their prices were better than any other place. I would highly recommend Kitchen Cabinet Outlet Cleveland to anyone.

Ma
Review №9

Great selection, tremendous prices and very good people to deal with. Highly recommended. I have ordered three times from them. On one order, they they delivered the wrong table. They jumped into action and I had my correct table promptly. Ethical, make-good company. Buy with confidence.

Jo
Review №10

Excellent Service!I was originally going to purchase my cabinets from a different company. I made an appointment with Paula Kinney and knew instantly that I would be purchasing my cabinets from her. Paula did a great job on designing my kitchen. She spent lots of time with me and was available by phone to answer my questions. I am very happy with my kitchen cabinets. I would definitely recommend Paula Kinney to you if you are planning to remodel your kitchen. She is wonderful!

Ma
Review №11

My wife and I have been very happy with our experience with NE Factory Direct. We looked at cabinets at many places and felt their selection was as extensive but at a better price point. We really liked being able to work on the kitchen design during our first visit and Shamus was fantastic. He was easy to schedule with and responsive to emails. Delivery was on time and went smoothly. Our contractor just installed them and they look great. We would definitely recommend them.

Je
Review №12

My husband and I are about to embark on a big remodel. We visited the showroom and was more than impressed with the selection and prices. My neighbors used Alex and his team to design and renovate her kitchen and the results were truly amazing. I am a real estate agent and I see A LOT of kitchens. Her kitchen looked liked it came out of a high end design magazine. You would never know she actually saved so much money. I am more excited than ever for my own remodel. Cant wait!!!!

Lo
Review №13

Shopping at Kitchen Cabinet Outlet was a great experience. We had our own designer. All we needed was the dimensions of the kitchen and she did the rest. When it was all done, we got an amazing kitchen with crown molding for more than half the cost of any other store we went to. I have told all my friends about them, and I would definitely use them again!

De
Review №14

It absolutely was fantastic! From day 1, talking to Bianca, to the day it was done. Were there when they said they would be, and very nice group. I have recommended severL friends. Would have you anytime. Thank you so much.

Ab
Review №15

We worked with our contractor and ordered white shaker cabinets, and worked with Brooke to design the kitchen plan. Brooke was wonderful in making several edits to our plan, and even answering calls from us on her time off to make sure we were able to keep the project on track. There were a few pieces missing or damaged in the order, and Brooke coordinated them to be sent without cost within the next few days. I would highly recommend working with Brooke as a designer and had a great experience and good quality finished cabinet product, at a price that cant be beat by the big box stores.

De
Review №16

Northeast Factory Direct not only saved us approximately $5000 on our kitchen remodel job, but their customer service was excellent as well! My cabinets are beautiful, well made, delivered on time and All issues were handled in a timely manner. I was always treated professionally but never felt like just another customer. Our sales person was there from beginning to the end! Thanks so much Northeast Factory Direct!

Jo
Review №17

I worked with Iris and she was very knowledgeable and efficient in her presentation. I was doing a library wall and she was able to interpret exactly what I was looking for. Their price was 1/2 of the most expensive quote I received. I would definitely purchased from her but we switched gears and decided not to do the library wall after all.

Sh
Review №18

Best experience and we owe that to Iris. She was so knowledgeable, helpful and very patient with us. Our cabinets are being installed now and they are looking so beautiful. Nice solid wood, love the soft closure and best of all the price!!! Cant beat it. Thank you FD and Iris.

Jo
Review №19

Have had multiple great experiences purchasing everything from granite counter tops to leather chairs to bedroom sets. Feel I received great service from good trustworthy likable guys and good value for the additions I have made to my home. Highly recommend Northeast Factory Direct

An
Review №20

From the moment I walked into Northeast Factory Direct I received courteous, knowledgeable service by my kitchen designer, Shamus Patton.He helped put my ideas to paper, and I was thrilled to visualize the computer design. My next step was equally painless as my contractor and I met with Shamus to fine-tune my cabinet design. The order was placed and my cabinets came in 3 and a half weeks.I am happy and still amazed at the great price, efficiency and professionalism I experienced at Northeast Factory Direct. Thank you, Shsmus! I cant wait to show you after pictures of my new kitchen!

Sh
Review №21

Cabinets were beautiful. just make sure your contractor or yourself go over all doors and edges. we had a few that needed to be returned and it was taken care of quickly.Saved us on our budget and the quality didnt sufferPrices are great you just need to make sure you know what you want

Fr
Review №22

We shopped around for quality cabinets that were affordable and ended back at Northeast Factory Direct where we have bought furniture before. Their customer service is top shelf from top tp bottom. They came out to take measurements for the cabinets and their floor plan was on the money when we installed the cabinets. We could not be happier and the kitchen got the remodel we have waited for in this 1905 house after 20 years. Thank you for all that you did. You will be seeing us again for more purchases.

Ju
Review №23

I had a totally easy and seamless experience withe NEFD!The difference in cost for same cabinet layout, not same cabinet maker, but same quality....was a $6,000 savings!! My salesperson, Brooke was awesome, easy to contact on phone and through email, very helpful.Best part......I saved $6,000 and love my cabinets!!

Di
Review №24

We went to Northeast Factory Direct for our kitchen remodel and we are so happy we did. Shamus Patton took time to lay out our kitchen design and tweak it numerous times to come up with the configuration that was exactly what we wanted. He also thought of many things that we hadnt even considered that made our kitchen function perfectly for our needs. We purchased much higher quality cabinets than the big box stores offer and for a much lower cost. We are thrilled with the quality, service and finished product! We had one item (out of the 28 ordered) that arrived damaged and Shamus worked on it immediately to resolve the issue. We would recommend to anyone that they check out Northeast Factory Direct before their next cabinet purchase - you will be so happy you did.

Ma
Review №25

I have been thrilled with my experience with Northeast Factory Direct. I received my cabinets last week, and my contractor was blown away by the quality. He had never worked with cabinets from Northeast before, and was astounded that the sides of the cabinets were plywood and not particle board. I then told him what I paid for the cabinets, and he couldnt believe it. Alex was always very helpful when I was in the showroom, and my designer Paula was wonderful. I can not recommend Northeast highly enough, and have already referred several people to them. I definitely recommend that you shop around to see just how much they will be able to save you.

Be
Review №26

IRIS DESIGNED THE KITCHEN CABINET FOR OUR REMODELING, ORDERED TODAY, SO LOOKING FORWARD to this new lookFast forward cabinets in, countertop and sink in. Lovely workmanship. Just in process of restocking them so far great. Thanks so much

Da
Review №27

Good company, knowledgeable designers and exceptional pricing. Cabinets are 3/4 plywood construction (as advertised) and drawers are solid wood with dovetail joints - excellent overall construction. Doors have an add-on (clip-on to the hinge) soft close that works and, so far, over the last two years, has not failed. Drawer soft close is incorporated in the mechanism and works well. The reason I didnt rate these cabinets with five stars is the finish. The finish is comparable to the particle board cabinets at Home Depot or Lowes. The finish process used on these cabinets is probably 4/5 steps at best as compared to Craftmades 21-step process. When you consider I paid about 25% more for the Northeast cabinets vs. the Home Depot particle board cabinets, the Northeast cabinets are well worth the cost difference. I would have paid about 40% more if I went with Craftmade. Its important to inspect each piece when they are delivered. We found several doors that were badly fabricated and the finish was splotchy. Northeast is well aware of this issue and will replace any doors that are obviously bad or the finish is inconsistent.

St
Review №28

Design team easy to work with. cabinets came in a very reasonable time. I have bought from them multiple times. worth checking out.

An
Review №29

It was very easy to work with kitchen cabinets outlet. My cabinets are the best i love them. We did have an issue getting our handles but it was quickly taken care of. I highly recommend them cabinets are great quality.

TE
Review №30

Happy with my cabinets, however one door is warped. Have repeatedly contacted the company for replacement but wrong parts came in. Still waiting for correct door part, after 3 months and at least 20 phone calls. You think you finally get someone to help you and you still do not get satisfaction. I have all but given up. Terri McNamara

Ja
Review №31

Our cabinets are beautiful! they were pretty easy to assemble and hang even by two rookies. the team was responsive and great in answering questions. will def do business again!

Ri
Review №32

I have installed 2 kitchens with cabinets from Kitchen Cabinets Outlet Cleveland, of which one was in my wifes personal kitchen. The first kitchen was a large kitchen and cabinets were great and there seemed to be no issues in delivery and all pieces and parts were delivered on time and complete.On our personal kitchen is was not so good. Delivery was in complete and it took several weeks to get all the cabinets complete.. Part of the problem was due to 3 cabinets arrived severely damaged and not usable. we waited several weeks for other parts such as touch-up kit. It was a good thing that it was my wifes kitchen and she was very patient. But the kitchen looked great now that it is completed.The main reason I went with Kitchen Cabinet Outlet was the price, they were half the price of any of the Big Box stores.In spite of the problems I would use them again due to the significant price difference, and the quality of the manufacturing of the solid wood cabinets.

Ch
Review №33

Very happy with my cabinets. The price was great, and they dont feel like the cheaper cabinets from Ikea(which do not have wood drawers) my designer Shamus was great to work with too! Turned out fantastic. I would definitely go back for my next house.

Ma
Review №34

I highly recommend North East Factory Direct. They were able to get me quality cabinets at an affordable price. Wonderful experience and overall very happy with their product and services.

Ro
Review №35

The cabinets we bought are excellent. The quality is superb. The designer who sat with us, on the other hand, not so good. When designing the kitchen, he ordered 3- 8tall pantries. Our ceiling is 8. I had to cut 4 off the bottom of the three pantries and build a 4base under them, just so I could stand them up, and match the height of the remaining cabinets. An experienced designer should have known you cant stand up an eight foot tall pantry in a room with eight foot ceilings. A 2-piece pantry would have saved me HOURS . Other than this design flaw, I am very happy with our cabinets.

Ge
Review №36

Very pleasant experience. Shamus & co certainly know their stuff. Our kitchen is beautiful. Have recommended them to some of our friends

Mr
Review №37

We got a personal sales person that worked to get what we wanted. Also there were some damaged cabinets that were quickly replaced with no issues. Great service, great price, great quality.

Ro
Review №38

Take the time to check out NEFD/KCOC when you are in the market for cabinets. We have used them 1/2 dozen times for various projects and always leave satisfied and happy. Working closely with Brooke who designed our kitchens, bars and rec rooms we always ended up collaborating on something unique and special.I would not look elsewhere and will always use them for future projects.

Mi
Review №39

Highly recommend. Everything was handled quickly and the cabinets look great. Iris is the best. She worked with us to design what we needed in a very old house with an odd shaped kitchen.

wa
Review №40

The worst experience ever, they have fake advertising with fake pricing, we met with their designer the first day and we tried to call him back and email him back he never answered and we called the showroom they said they are going to leave him a msg and nothing happened.

Lo
Review №41

I used Kitchen Cabinets Outlet for two rental units in Tremont. They were great. Came out and measured and made sure they had the cabinets ready in a fairly short amount of time due to our time constraints. This was for a higher-end rental and they look fabulous. Love the soft-close drawers and cabinets. They also worked hand-in-hand with Bradley Stone who supplied the granite countertops.

Tr
Review №42

Brooke was very helpful and knowledgeable. She came up with ideas that Lowes didnt and we liked it much better - not to mention the price was less expensive.I would highly recommend her.

Ro
Review №43

North East Factory Directquality of cabinets is greatcustomer service is outstanding! forgot what brand our cabinets are, I thing that NEFD has high quality in all that they carry We had no glitches everything was delivered on time. We inspected the cabinets when and all was well!

Mi
Review №44

Wonderful, Iris was especially helpful. I did my own installation. The best install ever!

Ar
Review №45

Entire experience was great. Expert design and great suggestions. Cabinets were received well ahead of expected date. I am always worried about shipping damage, but the cabinets were delivered in great shape.

Bi
Review №46

In at 9am out by 5pm.old kitchen at 9am new kitchen at 5pm.The guys did a great job. Very neat and clean.I would use them again in a heart beat!

Pe
Review №47

The cabinet-buying experience was outstanding. They made it simple enough for me to understand, and took care of the technical parts so my fiancee and I could pick out the exact kitchen we want!

Me
Review №48

Most of the furniture looks good, but falls apart. We purchased a wood futon couch and within a few months the frame cracked. We also purchased a leather sectional couch and a few years later the leather is peeling. Factory Direct will not help after purchase. Everything is made in China!

Be
Review №49

I was looking for inexpensive cabinets for a rental property. The designer worked with me to create a fresh look and stayed within the price I wanted to work in. I was very pleased with the experience.

Sh
Review №50

We recently purchased kitchen cabinets from NEFD and it was a real eye opener once we realized how much we were saving. Home Depot charged extra for soft close drawers and hardware but they were included with our purchase here. The cabinets came in and were delivered sooner than promised - when does THAT happen! Our salesman Shamus, was a huge help. We have and will continue to recommend NEFD any chance we get.

Br
Review №51

Although I didnt go with your company because roof repairs became a necessity over a we kitchen, the woman I dealt with was kind and very knowledgeable.

Ro
Review №52

Great staff, prices, and products. Completely satisfied with our experience with them. Recommend everyone to check them out.

Ra
Review №53

Cabinets look Great! Quality of cabinets seems to be good so far not even a year old yet.

Je
Review №54

Great quality cabinets; great service; great price. We LOVE our kitchen

Ow
Review №55

Fantastic customer service and incredible prices, I would highly recommend it to anyone.

Me
Review №56

Very friendly and helpful staff. Best prices for the quality Ive seen yet.

BI
Review №57

Excellent place on westside. Have not been to eastside store. Great prices and people are friendly. Its a warehouse. Dont expect Macys. Thats why their prices are a third off from retail.

Bi
Review №58

Northeast Factory Direct is an excellent place to purchase high quality, low cost cabinets! I would recommend them to anyone.

Ma
Review №59

Good selection. Courteous staff. Great response time!

GE
Review №60

Great prices and wonderful service. I purchased kitchen cabinets they are quality at a price I couldnt find at any big box store and we shopped around couldnt find soft close doors and drawers at this price.

Lo
Review №61

I was wonderfully pleased with the design and ease of creating my new kitchen with NEFD.

Iv
Review №62

Iris is a top notch person and design wiz! All my cabinets fit like a glove, as she designed my floor plan, and my personal installaation looks great!There was one small adjustment, that required an exchange, I was accomondated with no hassle.Thanks every body!

Ry
Review №63

I was not impressed with Kitchen Cabinets Outlet of Cleveland. We couldnt get help from anyone and their displays were not great. The worst part was that when I did more research and found so many disgruntled customers and complaints, I took my concerns to the customer service. They could not disagree with the complaints! They could not ease my fears about delivery concerns, damaged product concerns, waiting time.... I went with a bigger company and paid more, and got great customer assistance.

K
Review №64

Nice prices and the designers can assist with any questions

Mi
Review №65

North East Factory Direct provided us with great service. They really went the extra mile.

Ka
Review №66

Seamus Patton helped us design our dream kitchen on a budget! We couldnt have been happier with our experience!

Ti
Review №67

Very easy to work with, affordable and our kitchen looks great. I would do it again.

Je
Review №68

The cabinets were fine, but you can get just as good of a price elsewhere. Not the deep discount they would lead you to believe.

To
Review №69

Iris was a pleasure to work with. She was such a great resource!!!

Ly
Review №70

Great place to buy cabinets and furniture, great quality and great prices

Ma
Review №71

We worked with Brooke and she was great.

Ch
Review №72

They were very helpful in finding what I needed to help make a kitchen island.

Sh
Review №73

Exactly what I was looking and a great price.

Sc
Review №74

They owe me a $350 refund for over a year!Watch out!

Ke
Review №75

Great Service

Su
Review №76

It was amazing!!

Li
Review №77

The cabinet arrived as promised.

Jo
Review №78

Great Experience, Great Deals...

Mi
Review №79

Great!!!!

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