Was not looking forward to birthday shopping for my two young nieces but I was pleasantly surprised at ToysRUs as the staff was both helpful and polite, they helped me find just the right presents and even price-matched with the competition saving over $60.00 off their listed price. I very much recommend this store...
Great service and huge in-stock selection! I was desperate to find a specific toy at the very last minute. I called ahead to the store and the employee patiently took plenty of time to make sure they carried the precise model, confirm stock, pull the item, and hold it for me at customer service. When I could finally make it to the store, a different employee was at the Service Desk. She, too, was super friendly and had me out the door with the perfect gift in no time. ToysRUs saved the day.
My son absolutely loved this place! And so do I. We came here to get his birthday gift from the store. He felt extra special. Great customer service experience.
Great selection, although store feels updated. However, I must say my kids love going here versus Target. And its a great place to get a huge amount of options of toys versus a few aisles at other big box stores.
This place is now closed, it was a great store with plenty of toys, board games, video games, action figures, dolls, everything! They had such a nostalgic feeling for kids ever since they first opened and unfortunately they are now closed. It is a sad sad seeing the Toys R Us buildings being closed.
The store is neat and organized, the customer service is great and theres a good selection of toys to choose from. Of course, they are Toys R Us so they are a little more expensive than Walmart or Target, but they always have a lot more in stock. Really, 5 stars for the customer service only, the price is like a 2 star.
It is the best place to go for an amazing selection of toys. But prices seem a little high and the queues are terrible. Not only do you have multiple queues where you have to be punished for ending up in the slow lane but the queues are so ambiguous that a pig of a woman barged in ahead of people already waiting obviously in line for awhile just because she felt entitled to break the line into two lane so she would not have to wait her turn like an honest and civil person. Frys has a single line. I think Best Buy and Ross and Nordstrom Rack do also.
Very nice system. Everything is well placed and they do their best to keep it clean. But they need more space for carts and people.
Going to miss this place when it shuts down. :-(Loved the selection of toys and games here. Muchmore fun to buy in store than online.
Biggest is the lack of pricing on MANY items and things under wrong tags etc.. especially with the smaller/cheaper items. Stickers under $2.69 were rung up $3.49, thing I found in $1 bin was $3, etc.. just be sure to double check at the register, I didnt realize until I got home! Otherwise clean store, nice staff, easy returns all good stuff.
This is the best ToysRus that I have been to. The two managers that help me and Lindsay and Liz were incredible with their customer service. every time I ever go in there they take great care of me.
Always have all the new toys and hottest items instock. Great prices and sales. Awesome workers who are always friendly and willing to help out.
Toys-r-us holds a special place in my heart!! I still remember their jingle of Being A Toys-r-us Kid!! Into my adulthood I still feel this is the best toy store ever!! Prices are a little high, but their Sales can be great!! Im still a Toys-r-us Kid!!
Always lots of cool stuff. The checkout process is mostly the reason for 3 stars. Way too slow and usually only one or two people ringing up purchases.
There are all kinds of toys, easy access to gift bags. Customer service was wonderful. Not only did the guy tell which isle I was looking for, he also walked me to it.
Love this location! Customer Service and selection is number one at this location! I would not go any where else. Christmas is not an easy time of year for any retailer but I have always been treated great here!
All though the store maybe a little run down it is one of the originals entering the store youre always greeted always help When asked theyre always so eager to help will even walk you to the area of what youre looking for instead of just saying though youre go there went to find my granddaughters their birthday present as they are turning 1 and 3 wanted something that I could get that would last them and that they would enjoy was able to buy them a wagon and it being the very last one was tickled to 10 young nam that helped us was able to find it and in the young lady at the counter event hope just check out was just so wonderful and so sweet As a cancer patient I appreciate that extra step to make me feel like I am still a person I sometimes get confused and a little lost and they made it so I never felt uncomfortable never felt silly asking a question I was able to go out of the store was something that I know my grandchildren will enjoy for a very long time thank you so very much
Nice clean, Friendly staff. Very good toy selection & prices.. especially back to school stuff.
Staff is always helpful and knowledgeable. Ive never had an issue with price match or returns. All around good store.
I was surprised they had as much as they did considering theyre in liquidation mode. Got 3 toys for decent prices. They dont take gift cards anymore, though (bummer).
This store has always been a great place to take kids so they can run around and be a kid. Always a bit overpriced, but is a funhouse for the kids to see what the kids will like. Im sad to see it close.
Loved this place since I was a kid, its too bad future generations wont know how it feels to go to a store dedicated to toys.
It is sad to see one of the major toy retailers going under. Unfortunately the addiction that children now have to electronics whether it be cell phones game boys iPads are just staring blankly at the TV screen with a remote control in their hand for hours on end has caused the demise of several good major toy distributors. As far as this place is concerned the lack of truly discounted prices was pretty disappointing. The markdowns were very minimal at best even though there is still a great amount of inventory on their shelves. They are clearly trying to get the last few dollars out of their stores and they are in no hurry to generate last-minute Revenue by truly discounting their remaining inventory enough to make it actually worth while to help them and get every dollar and Penny out of what is still there. They may not want to rush the closing of their stores prior to Christmas but it is going to happen and if they truly want to leave the store empty of inventory they clearly need to reduce their price is enough to make it more worthwhile to shop there then just going to Walmart and picking up the same items for about the same price.
Toys r us! Where adults can be kids. Love taking my nephews, so they can see all the cool toys I can buy for myself...
Toys R Us as a whole needs a face lift. Its just looking old and run down. My kids still love going here but its not as good as it used to be.
Lindsay was amazing--a perfect employee. Thank you so much for your help Lindsay.
Easy, fun layout. Found what I needed in minutes. Plus, a gentle vibe close to closing time.
Well its toys r us, staff are rude children, and there bathrooms are freaking disgusting and never have soap. Yuck this place needs help.This place is so disgusting! Like seriously Im so annoyed, because of the no soap issue, i ended up catching something and had a fever of over a 100.Dear management at this gross establishment, you do realize children come in and touch everything because theyre looking around and that most kids play and touch everything everywhere and dont often wash there hands because theyre so little. By not keeping soap in your restrooms you put your customers and staff at risk. I wonder how many other people caught the flu just from COMING HERE!Oh also the kids who work at the front counter always announce theyre closing like 20 minutes before closing time. Maybe check your clocks?
What can I say this where a kid can be a kid we play run after each other in the store take a break on rocking chair view so many toys awesome place and customer service is amazing
Really good deals and toys, but I expected a bigger space for babys stuffs
I feel like a kid again walking through this place, brings back some fantastic memories. And now I get to shop here for my daughter.
I love that i can always find what Im looking for and i love that Toy R Us honers price matching with proof of price.
Nothing like it use to be when I was a child, outrageously priced. Employees didnt really know where anything was and no help. I went here with my mother in law and couldnt find anything!
Nice just a few item in strange locations, prices a bit high for what I was looking at.
Amazing selection and the staff were very helpful and friendly during black Friday.
Excellent toy store.. Great inventory and friendly staff
Sweet nostalgia and hard to find items sold at tip-top price by half-ass workers.
LMAOO well maybe if toys r us would stop being expensive as hell on their toys then maybe this wouldnt have happen but no they want 75$ for a doll toy when you can buy a tablet for 30$ this why kids perfer electroincs smh id rather go to dds or walmart for toys anyways !
Prices could probably be better but quality has always been good for us.
Sadly this mall is lacking an anchor now that Toys r Us is gone. Great parking and easy access.
Great selection of toys, store is upkept, friendly employees. Fast service.
Its just close to my house. Love taking my babies here just to watch them grab everything
A few good deal still left, mostly on larger items.
A little difficult to navigate but great collection and excellent prices
Love it. They have every toy Ive ever needed
Sad they closed. The deals were mor good.
Not sure what managers name was i got distrated with my boys but he was very kind and helpful! Also everyrhing was very nice inside!
Return policies suck. We bought my son a race track that consisted of that are all sold separately. You can only have 10 returns per calendars year. My songbird not like the race track and when we took it back they counted each component as a separate return therefore knocking out all of our returns in one fell swoop. My family lives far away and always shops at toys r us for our sons Christmas presents but I had to tell them not to this year because we wouldnt be able to return anything. Upper management was unwilling to help us. Very disappointed.
Wow....that is the best customer service I have ever recieved at a Toys R Us.
This place is very overprice than most department stores in Clovis. This place is a little run down, but it has a little more variety of toys than most stores, but are you willing to pay for it.
Best toy store around sad to see it go
Clean, helpful, and now that Christmas is coming around they have a lot of staff to assist you.
Bought my son his first Nintendo 2DS. Very clean and the employees were helpful
The store could be renovated but they got a lot of toys
Going out of business yet the prices are not reflecting the fire sale bologna oh and all sales r final. U so dont bother buying anything u might not use or didnt fit or defective for crying out loud. I
Some good deals but over price items.
You will be missed. Definitely an end to an era
Pricey but they do have a very good selection of Toys you dont find in other stores. Sometimes it can be a little messy, but hey it is a toy store.
My daughter love this place but still high prices
I went to find some cool legos for my son and i found a gigantic variety
Great place... Wish I was a kid again😀
They have a lot of stuff but boy are they disorganized! Could use a little more tidying.
Always fun to go toy shopping!!! Plus they have added $1, $3, & $5 toy bins.
Less on staff. Had to wait long. But staff is nice and friendly
Going DOWN fast. Miss the way it used to be...
Went to the other one by Brawley it was horrid dirty so came to this one and my daughter had. Great fun
I really love this place and i ask my dad to buy me some thing and he dosent mind so thx TOYSRUS
Very helpful.. very pleased
Difficult to find items and stuff is less than helpful
Good store but is usually understocked.
Great place to get toys, video games and more
This store is better than the Fresnos
Good clean store with helpful staff.
But its sad theyre going out of business and there was very little inventory. I wouldnt recommend it.
Grossly overpriced, but wow what a variety. No wonder they are going out of business.
We always find something for the kids.
The little things make the difference. No one asked me if I needed any help or welcomed me to the store.
The kids always love toys r us
Kelleen was extremely polite and helpful.
Love shopping here for grandkids.
Going to miss this place when it closes.
This store sucks. Everytime I go I have an issue. Then when you try to contact them they dont answer their phone.
Clean and friendly store. Good selection.
Great store goin miss it
I know its Christmas, but ... No help whatsoever on the floor. Clerks slow and unfriendly. It wasnt even very busy and the lines were long.
Fun fast service and enjoyed shopping there
I just love the sales here
You already know, going out of business sale
Love toys they have it all
Since they are closing down, I guess the unorganization is excused. Many shelfs are empty of course. The prices even with clearance is still pricey in a way, depending on the items.
I would get Beyblade toys and consoles and video games and I would put on my YouTube channel
Poor customer service. Was nearly cheated $17 on a refund they failed to process correctly.
I luv toys RUs
Good clean store, helpful staff
Theres a reason why they closed. Store is messy, posted prices are inaccurate, service stinks.
Going out of Business. More inventory than expected, but nothing really worth buying.
Its a toys r us. Nothing really special.
Best toy selection around.
Store needs some TLC and for such a large baby section its not usually much to look through