It was the worst experience of my life they carged both cards. One of the cards was just for the deposit. They lied about reservations. Charged 1 200 miles only 6 on truck. Would rather have empty uhaul sitting on the lot then to let it be out on more than one day rental. After all was said and done they wanted me to go and exchange trucks daily who is gonna keep loading and unloading the truck for me

Internet was down but I had some cash. He wrote it down and I was on my way. Great friendly prompt service.

Clerk did not offer free 1 month storage with rental .

Nice folks...love the self return

Very fast friendly service!

(They dont even deserve 1 star!!)Horrible service they are very rude far from professional tried blaming us for a dent that was already in the fender charged us $1,410 unauthorized transaction to our card!!Be very careful when dealing with these individuals they are licensed to scam!!!!

We arrived about 20 minutes before closing (at the time we said wed be driving through). When we got there, the store employee said shed already put our key in the lock box and wed have to use the self service through the website - very clearly not wanting to be of any assistance in getting us on the road sooner (still had 1.5 hour drive with our infant son). The website wasnt reading our location so had even more difficulty trying to get our keys. Would not recommend this location due to unhelpful sales staff (at least the one girl working last Friday night).

Awesome service. Very knowledgeable and friendly clerk

Helpful group of people

My wife and I have used U-Haul a few times for moving trucks and have always had a decent experience. But when we wanted to get a hitch put on our SUV we did not receive the same service. The part for our hitch was late from flooding or some type of natural disaster. I understand that type of situation and the Manager named Dan was very apologetic and told my wife they would get us taken care of. We were schedule on a Tuesday and he said it would get done on Thursday as long as the part was delivered. The part was delivered but when we went to the scheduled time an employee named Clayton said they have other customers before us and we would have to wait. We already paid for the hitch installation of $392.34. We ended up getting our money back because Clayton was not helpful and borderline snarky asking if we wanted to call Dan as if calling him will make a difference in the workload of the day. I dont understand why we werent scheduled ahead of everyone else because it was their mess up.

I had a car break down in Clovis while moving to CA with a trailer. I worked with Dan at Uhaul to explain our situation. He was incredibly kind, very helpful, and gave me as big a discount as he could when we had figured out the best way to move forward. Im very thankful to have met him in a time of need. Would highly recommend Dan and Uhaul to anyone.

A waste of time they said that what i need would work get there and they tell me know it wont work

!!!!!Terrible customer service!!!!!A very rude man that we unfortunately did not get his name, but I’m sure the note that was left has his name.

Super helpful and friendly staff, always willing to work with you through whatever your situation

Excellent customer service.

If I could give our experience a 0 star review I would. I have never been treated so horribly ever! So we called the U-haul on Central on April 15 to make a reservation to pick up a 27 Foot truck with a slide in tow hitch so that we could tow our travel trailer for our move. We were called the night before, April 26th and told that we would not be able to pick up our truck where we had reserved it, that we had to go to another location to get the truck. We arrived at the U-Haul on Eubank and Indian School and it was the wrong truck. We got there are 7 AM as we had people coming to help us at 7:30 AM. When we told the young man behind the desk that it was the wrong truck and we explained yet again, what we needed for the hitch to tow our trailer. He went on his computer and changed our reservation to a location 10 minutes away. Granted we have been at the Eubank location for a total of 25 minutes now. He let us know that the San Mateo location would have the truck we required. We drove there as fast as we could to be able to make the appointment. We got there and the young woman working said she had to check to see if they had the truck. She also let us know that it was a smaller truck. This one was 20 feet. Our original reservation was for two days, returning to ABQ. We finally got the truck home to pack it at 8:15 AM. Our help has been waiting. After several hours getting everything packed and hooking up the trailer, we were on the road. This truck that we rented would not go above 50 miles per hour. A three hour trip took 5.5 hours. We were so exhausted and frustrated by the time we unloaded the truck we called to the Clovis U-Haul to return the truck. Now, we have only had the truck since 8 AM and it is now 6PM. So it is a total of 12 hours. We had also already paid $313 for this rental already. When we returned it to the Clovis store, the gentleman would not come out of his office, he was rude and disrespectful and informed us that we would be paying an additional $546. I let him know I would be calling the corporate offices and we left. We took the night to calm down. We called the corporate offices on April 30. The gentleman on the line took all of our information and we were told we would get a call back. We got a call today May 14, 14 Days later. We were told we were not overcharged. The gentleman on the phone the first time told us we were. Lie number one! The young woman, Michelle, who claimed to be the regional manager told us no refund of any kind would be given because we did not call U-Haul while we were driving to our location!! That is BS! My husband is a Diabled Veteran, and in the uncertain times a large company like this should assist and help their customers rather than gouge them for every penny they can get. SO far the only nice person had been the young man on the phone at U-Haul from Virginia. Everyone else and I do mean everyone has been rude, disrespectful and mean! Beware, this company is a rip-off. DO NOT DO BUSINESS WITH THEM!

Went here when I moved around town twice. No issues with the rental or communication when I needed to keep it an extra day. Drop off after hours went perfect and no surprise charges.

Too expensive for me.

Returned truck 2 days early and were told to leave it and give employee key, which we did. Later got a call that we did not return. When I said something about being told what to do just got an I was extremely busy from employee. I brought it back early. What was problem?

Fast checking in and getting me out! Awesome service and very polite.

The steering on the truck was a little off. But other then that the service was perfect. It was very quick.

Very friendly service and a huge help during our rental on saturday answered our questions and made it go very stress free

Made a reservation and everything I needed was there ready to go. In addition, my car didnt fit on the dolly I had rented because it was lowered by the previous owner. The staff went through a lot of trouble to help me get my car onto a trailer instead (which involved cutting 2x4s to keep the trailer from ripping the bumper off). Really appreciate the hard work the staff put in to allow me to leave for a future home.

I have used them at least six times since 2009. They have always been super helpful and professional. The staff is very knowledgeable.

Prompt service, convenient location, padding/packing material available.

My car wasnt big enough to carry all the boxes. The manager said no problem. He dropped them off at my house when he went to lunch. Big help!

Nice friendly service. Very helpful with directions.

Great place to rent a truck or pickup, Justin knows he stuff and is always so helpful.

Had a truck reserved for a military move. Was supposed to pick up the truck on Monday. They called on Saturday afternoon to cancel my reservation stating that they no longer had a truck for me. They’re solution was to have me drive to plainview, tx, 87 miles one way, to pick up a truck drive 87 miles back to clovis to load it up and then get on the road for our pcs. I needed Monday to load the truck I asked if we could pick it up this weekend and of course all of their stores were closed by the time they called me. Really disappointed that I gave them a credit card to reserve a truck that wasn’t reserved. Since my only choice was to drive two hours and pick up a truck I decided to go with Penske in Lubbock who is open on sundays and $700 cheaper.

Horrid customer service. I reserved a truck and a car trailer, and for the 2nd time I arrived to pick up and my car trailer was unavailable. I had to drive across town to get the trailer that I reserved at a specific location. This cost me an hour of my already time sensitive day. Uhaul needs to get their stuff together.

Nice staff, lots of boxes to choose from.

I was in an out and on the road back to my home town. Great customer service.

Awesome & quick service & very Friendly

Depend on which employees working the customer service is excellent but on the other hand sometimes they are completely rude and disrespectful in there like I said it all depends on whos working!!

We rented a trailer wen we got there it wasent ready had to wait 2 hours to get it from portales.

They scratch our car and they saying we did it or no it was already there. Then they say theres no way they could of scratced it. This in Clovis NM and this is the second time they damaged our car with no results. Dont use them.

Please wear a mask

Very helpful and friendly

Reserved a trailer a week in advance. Days before my move it was broken

Dont be mislead its not a store its to sotre !!!!!!!!!!!!! (-_-)/ * drops microphone*

They have storage units but you cannot access them without an employee also opening your unit because they put on a second lock that only they have a key to.

Thanks for the help.

The staff is friendly but the units are poor quality.

Helpful staff, hands on owner!

Rude service. Not much help prividing information. If i had another choice i would use it.

Changed out to a larger truck, and had to go to Portales

Friendly people very helpful and professional

Reasonably priced.

Not helpful at all

Great customer service.

Yea they sucked...couldnt even get anyone in the phone. ..

Horrible experience

Great people

Fast and friendly

Good service

Customer service was terrible

Crappie!!!