Never ever shop here what is the purpose of shopping here.Approached store employee after checking floor to see if product is in the back or available.Go over there we have some on the other side. Checked the area again item isnt on stock on shelving inquire with a female manager specific item. We have this brand not what you want so basically your online store isnt accurate. Decided to just leave wont return to this location.

The employees customer service could be improved, otherwise its pretty good

Its your average best buy. I removed one star simply because their prices are still too high on many things. I dont know how they make money when its so easy to purchase things cheaper, either online or at another store.Employees are always great and friendly. Anytime I ask about products, be it advice on what to get or asking where things are, theyre always very nice and helpful. Almost every time I ask where to find something, they will walk me to the area rather than just telling me where to go.

Everytime I go into Best Buy I always receive the warm welcome as I am entering the store and as I leave. The associates are always there to answer any questions that you may have, and make sure you that you fully understand.Yes there are times when the store gets busy and there maybe shrortage of staff members, but the service is always good. Never had a problem..

I wish this app gave me an opportunity not to give even one star! Worst customer service I received in a long time. Before you can receive help, you need to give your name & phone number. When I arrived, no one in line after 30 minutes; no associate came to help me! I decided to leave Best Buy and take my business and money elsewhere! If youre not sure what youre looking for and you think you may need help, run do not go to this Best Buy location!

NEVER SHOP HERE!Made a purchase and a few days later my card was charged, being trying to contact them since and they leave me on hold and hang up on me.. manager in the store was rude and I believe she is the one that used my card Best Buy customer service no help!!!!!!!!!!

This store is awful. From merchandise to management. The shelves are all but barren, the management understaffed the store. When you finally find an item you want to purchase you then must wait due to the aforementioned short staff for an employee to assist you with opening a cabinet. 17 mins for assistance. Get out of here. We left.The only reason I dont give themNo stars is it doesnt allow.

This parking lot is limited to 7 ft 3 inches. It makes it very hard to come shop in a truck. Friendly workers and helpful in finding what we needed.

Like all Best Buys nothing extraordinary. Had the item wanted so that was a big plus

Great for electronics buts not all the items in the store, you could order online

I walked in was greeted and offered assistance if needed. I was directed to the item I wanted to purchase, and immediately to the register.I noticed the best prices Ive seen on TVs as I walked the racetrack to the register. It will be my place of destination should I need a new television.

Very long wait for service. Need to hire more staff. Once I was assigned to a staff person - excellent service. Leonardo Gonzales.

Nobody attends to you when you get in the store. it is ridiculous. They just want to stay behind the help desk even if you need to show them something on the shelves.

Shelves were well stocked with everything shown online at the College Park store.

Bought a computer today. Associates were helpful. Thank you

I usually love going to Best Buy and my family and I have gone forever, but today I had one of the worst experiences ever. I bought a new pair of airpod pros (for $200) and left the store (as any normal person would after buying something). When I went to my car and opened them to my horror they were clearly fake. When I went back into the store the GM basically accused me of trying to steal from best buy and was implying I switched them in my car for fakes that I was trying to return. Isnt the point of returning something if its a faulty product to get a refund? Apparently not at this Best Buy! My guess is someone re wrapped an airpod box after taking the originals out and returned it to the store and I had to face the consequences for it.

Its small but you can get the most out of any best buy

They lost business because of this stupid appointment requirement they have just to buy a phone. Why wait an hour for people who may not know what they are doing when I can go to the Verizon store down the street

They sold a pair of fake earpods and refused to return them. Had to get in contact with Best Buy cooperate to get it resolved. The GM should be fired.

The lady manager there, was so good to us that evening.. I purchased 128GB SD card online at noon and when I was there in the evening to pick it up. It was out of stock, she was so nice she managed the situation, and gave me 256 for the same price.. lucky evening for me :)

Every time I go to this location it’s never enough employees. I do in store pick up in hopes to get in and get out but they have there pick up in the auto bay and no one is ever there I was in store for 30 minutes just waiting for an associate to come open up the bay and begin processing pick ups. This was after they called over the radio mind you.

We were greater by Sean at the front door and was very helpful information for us choosing a TV. Great customer service from him!!

WARNING 1- check your open box purchase for the power cord!EVEN if the box says Inspected by Best Buy, and its taped and bubble wrapped!DIsclaimer- If you shop at Best Buy, beware that the stores do not answer calls. You get to talk to the national call center!After 3 hours of back and forth with associates, one who told me that a power cord is a non essential item, I finally received a credit back on my card for the missing cord, remote and tv legs. For the record, I do not deem a remote or even tv legs essential.I am waiting for return call from Samsung to order these items myself. And of course no surprise, minutes later, the power cord is out of stock ;-)WARNING 2- if you buy an open box item and the condition lists the item as anything less than excellent, the essential items may or may not be included.WARNING 3- BEST BUY COLLEGE PARK MARYLAND ALLOWED MY HUSBAND TO WALK IN WITHOUT I.D. give my number and walk out with a $900 tv. HMM.Had I known this information and that this would be my experienced, I would have NEVER purchased an item from Best Buy. I recommend avoiding this store and the brand Samsung.Unless you want to risk the same experience.

Clean store thats very easy to get around. Friendly staff thats always willing to help. Wide open parking spots as well. Their pick up in store option is great

We dont sell computer batteries anymore, was my greeting when I came in and asked where I can get one, she pointed that way down that street.

I was on a mission to locate a charger for an Apple Ipod and they had it. I had visited several stores to discover Best Buy was where I should have gone first. Since the unit was so outdated, I thought the charger was overpriced. I get it, Corona caused a lot of businesses to lose money so when they reopened, they try to recoup their losses. However, not at my expense. Best Buy has to do better with those prices, they are overpriced. The charger was $21+tax, way overpriced but I was pressed to get my Ipod up and running again.

We needed a Switch. This place had it. So we drove 1 state away for curbside pick-up.I have to say I love curbside pick-up! Best Buy has also grown on me. I didnt go inside this particular store but I do like the business. The guy that brought our stuff out was friendly, which is something that seems to be a constant no matter which store, or state, youre in. Thats very nice.

Had a BLAST today at iFly! Our instructor was UBER cool, quite knowledgeable and very patient!! #FunFunFunFun 🤗

It is more attractive to check the online store

Great place, clean, and nice customer service. We like 👍

Excellent service from Kevin.Very pleasant, patience and knowledgeable!Delivery was on time as quoted.

Salesman Mr. Swade was very helpful and I learned he was very knowledgeable and technically intelligent!!! He was polite, courteous and a gentleman. He walked my large purchase to my car and placed in my trunk. Wish there were more salesmen like Mr. Swade!

Greeted at the door by the gentlemen there very nice he informed if I needed any help let him know so I did. When I got to what I was looking for I had to wait a long for are to come so as I waited no one evr came until I saw a worker come pass me and I asked for help. Dont ask if u are not sending someone

Theyre doing an incredible job, especially considering theyre short staffed right now. Great job guys!

Nothing is in stock, you have to wait to get your items delivered, there is no reason to go to the store, waste of gas!

Lady was a great help! Too bad that you now have to sign up on a wait list for customer service.

This store made me feel sad. It used to be a bustling business where you had to wait eons for a blue shirt to help. It felt like the inside of a going-out-of-business store and it didnt seem like the lack of business had anything to do with the pandemic. Has Amazon done to big box stores what the big box stores did to Mom and Pop stores? 😕

I am a dinosaur in the cell phone department. Went here because my carrier (AT&T) did not have any prepaid phones over 32 GB. Went here sales guy showed me what he had in the 128gb realm and tried his best to upsell me. Then he took my old phone shared it to the new phone installed a new ad card and made sure before he sent me on my way that the phone was working. Best buy has a lot of reputations but today was a good day. Today I give the rep 10 for 10. Not all my visit here have been good and thats the chain in general. My daughter tells me they BB are on the way out. If they continue to provide service like I received on this day I cant see how,

Accepting walk in. The réception is great at giving directions. I was in and out

Jimmy on the geek squad was very professional and work with me and explained everything. Very great service.

There was a line out to door, with approximately 15-20 customers, when I arrived to Best Buys College Park, MD on Sunday, January 10th, 2021.However, a sales associate Tracy or Stacy surveyed customers waiting in line at which time she proceeded to cross check via earpiece communicating with an associate in store to check if your item(s)are in stock!!It really changed my mood and uncut the wait time tremendously!

BEST BY MANAGEMENT- I would appreciate it if you were to retrain your employee Claudia on Proper Customer Support. On 4/6/2021 after asking for her assistance, She UNNECCESSARILY became confrontational and took it upon herself to LECTURE me on your store policies and procedures on getting assistance. I deemed this TOTALLY unnecessary and unprofessional due to her tone of voice. I elected not to stoop to her levels and to just drive further down the road to Laurels Best Buy where I received an appropriate greeting and assistance. Very Disappointing!

I used to hate Best Buy especially this one but something changed and the service got better and the stock was correct so kudos Best Buy and especially the staff!

A typical best buy. Higher prices than online but a decent assortment

The store is clean and they have a good team of employees. They can get you in and out pretty quickly depending on what you need.

Check out was slow. No one around to help. Waited forever in the front area to ask a question. You come to a store for people. Might as well just order on Amazon

They will sell you something then say the can’t find it an hour later

In store pickup. Could have ordered, jumped in car and picked it up within 10 minutes.

We were greeted as soon as we walked in the front door. The store was quite empty, so all the extra attention was a definitively a treat. We bought an 11.6 HP stream solid state 32 GB laptop for $199, which is a fantastic price!! The real surprise is that they threw in an HP Envy 4500 inkjet printer for $19.99. This was a great add on! It is usually a $100 printer. This will be a fantastic back to school gift. The employee walked us through the whole process. Our main dilemma was what were the advantages that a laptop has over a tablet. We narrowed it down to size, weight, and apps were in favor of the tablet. That wasnt enough to deter us from getting a laptop. Another plus is that it is very light and very nice color blue.There is always plenty of nearby parking at this location too!

Horrible customer service, the que system is the worse and need more staff!!!!

The store was still stocked after the holidays, the help was certain to see if you needed assistance. Stephan was the best. Helped me to make sure the phone I purchased online was working and looked up info to guide me in the right direction. A big difference from the store in Bowie, there I had to stand in long line just to ask a question .

Excellent staff members! They are great and welcoming of kids. My son loves going there with me.

Love it. Although didnt have a lot of phone selections to choose from

Was ok, was able to find what I was looking for

They need to close the doors they had nothing that I needed

Did curbside pickup. Service was nothing less than superb. Thanks to Jerry who lifted the freezer into my SUV.

There customer service is not good but if you have knowledge of electronics then its a best place for buying electric items.

Staff doesnt help much, typical of all best buys and big box stores. Currently limited shopping, check in required.Bring back the friendly and helpful Radio Shack stores!

I bought a Samsung s10e phone on 03/14/2020. Around 12:30pm . Took me only 20 min. The sales clerk was quick and very helpful . Didnt know her name. I think she was a manager. Attractive African American women with dreadlocks. She was great and Im happy with my new phone. My replaced phone was a HTC-1 I bought in 2013. LoL. Long overdue for a new phone.

No one there to help or answer questions.I can get that online.Hire some more employees.

Have appt with Geek Squad. They are great and very effective too!

Only 1 cash register open and 6 sales associates standing around picking their seats. Name of the game is get the cash . Cell phone sales were a joke as well. Was ready to spend 1500 bucks but said F this place and left

Store pickup was fast and easy.

This place is people friendly. The greeter was nice, professional and will to assist.

I recently purchased a TV and wall mount for in-store pickup. The website is very organized and makes the process seem simple and clear. I arriving at the store and parked in the designated area. Waited. Literally every person had to get out of their car, go to the front of the store and wait to get their issue resolved. No employee seemed to know wth was going on. Whatd you order? Which TV? Oh, theres more? I did finally get the TV but the wall mount had to wait. Cool, I can wait. I returned when I was emailed that it was ready. Same deal with employees being confused as hell. Finally, I find out theres no wall mount. Whyd you charge me then? Okay, so I requested a delivery. Its all set up. Now, Im being billed a second time for something I already paid for but never received. Really?? Best Buy better pray that gets amended. Just dont do it. Dont come here. Or really prepare yourself for mayhem.

Great Selection of Laptops and Geek Squad Crew...Max & Jeff made my purchase n set up all worth everything. As top notch customer service from first moment till completed. Truly impressed by both if you have computer needs....Go To Best Buy in College Park n talk with Max.

The only negative thing was that I purchased a couple of items on their website and one didnt work and the other I had no use for it and instead of giving back the credit to the credit card I was given a store credit which theyre still keeping my money.Besides that the lady at the customer service was awesome

They do not have phones in stock .. !! I wanted a cell phone for a gift and they told me they didnt have it in stock in any store just ordered

After getting the ROYAL runaround online, being on hold for an hour, getting frustrated with customer service once I was off hold and chatting on the website - I went in person to the College Park Best Buy to handle a situation with a freezer I bought that stopped working 60 days after purchase. The two gentleman who took care of me were awesome - it was simple and handled so well. Thanks - I wish I knew your names so I could tell your boss - nice job!!!!

The staff was great and very helpful.

Worst customer service in the 57 years Ive been alive.Went in looking for a few items,no one works the actual sales floor to help customers, you have to give your name and cell number to the door greeter if you need assistance and when someone is available they call you,After waiting for almost a hour I got up and walked out #Costco here I come. # Will never go to best buy again

Need to hire more people, we have stay on the line for long time to checkout

Not much of a selection. Service people uninterested. Disappointed

Great customer service! If you need help with 🖥 or 💻! Ask for Stephen! Stephen has the experience and knowledge to guide you based on what you need your new computer for! Whether it is for work related or gaming 🎮 or 📹 editing or even everyday use! Hope you have a great experience!

Help is poor wanted to buy sd card the shelf was empty. Bought power supply for lenovo laptop, it does not connect, so wasted 75 $. Not a pleasant experience. The price is extremely high,I can buy same stuff for 15$ ar amazon.

Good & Safe on Covid- 19 store.

Went to get a nintedo switch lite the staff were all polite

Overcharged me Took more money off my card credit card then they supposed to

Good place for shopping but Poor customer assistance in the store.

Good place to go to recycle your old Hardware safely

Wait was too long for an associate, but I did get good service

Not a fan of this best buy. Ordered online a couple of things and went to the store to pick them up. I got everything. However when I got home, I realized I was duped. One of my items, a keyboard and mouse bundle, was sold as new and was blatantly used. It had the batteries installed and from energizer and duracell. It was also missing its dongle for wireless connection. I havent gone back to best buy to get this squared away. The main reason is I drove 45 min out the way to get a specific bundle. Just frustrated it didnt work out. I am concerned the local best buy wont accept the return

Great service and great product.

Helpful as always. Explained my problem in terms I understood and watched me fix them

Rude!!! I was about to purchase a tablet but change my might! Me and my boyfriend stayed next to the stand and trying to see what kind tablets they have. And here one of the store worker (young Hispanic look girl in glasses) came with customer and just push us no saying nothing. What kind customer service is it??? I even not talking about pandemic time, when we need to keep social distance. After that we just decided just to leave. Best Buy you need to do better with training people how to provide at least some customer service!!!!

Found what I needed without any problems.

This place was not ready for the black Friday in during the pandemic. Both those who purchased online nd those in store customers had very bad experience. I purchased online nd was told my item was ready to pick up the next day. But i spent more than 5 hours waiting to receive my item at curbside. I had to get into the store and queue again for another hour before I could get my item. That was a failure on Best Buy College Park. So disappointing. Do not recommend it.

When I came to buy a computer the salesman was very condescending. I never claimed to know a lot about computers and I didnt need the employee to tell me that. In fact I came with my father because he knows about computers and I dont. I cant imagine putting down a customer at my job because they dont know about cars. In hindsight I realized I should have shopped online with my dad and maybe watch some reviews on youtube. Im not coming here again.

The Experience @BESTBuy was Great todayFound what I needed,.No hassel,. !!My Customer Service Experience was Very GoodLeo, especially !! along with other sales ppl,..Were attentive, focused, detailed and ProfessionalI do appreciate the Great Service,.I will definitely be back and recommendFamily, Friends and Neighbors. Thank you💯

You will not be served by the individuals standing around, unless you go to the front counter and ask for help🙄 Then, one individual was very curt and non-engaging, and the other completely gave misinformation.

Curbside on point, have used it 3x since covid started and always pleased.

I ordered online & got curbside service. It took longer than the advertised 3 mins. It was almost 10 but it was a good experience.

This Best Buy Looks Great In College Park.

Customer service was poor, didnt seem interested in assisting us, and were not knowledgeable about products or bundle packages.

Went to the store to find out what happened to my air fryer because it supposed to be at the store on the 26th of May got to the store to find out the information about my air fryer they told me one of the associates sold my air my air fryer so they wanted to refund me back that money and charge me a higher price for another air fryer so I was not pleased my experience was very

The staff were all professional and helped to resolve my issue and assist with an upgrade.

The staff was not very useful

Great customer service

It seems that because of Covid 19 Best Buy and other box stores in the area have significantly improved their customer service. But still remains questionable is their ability to accurately publicize and manage theyre stock because often times the information posted online and the information located in the store are not the same

I will do my business there again! Im very satisfied with the service and the professionalism!