Marshall was outstanding in understanding what I wanted to accomplish and provided the patience and assistance needed to get it done. He showed an excellent base of knowledge, not just with AT&T but the telecom and cable industry in general. Real pleasure working with him and couldnt be happier that I picked his location to do my business.

Shawn was excellent and walked me through the upgrade from an iPhone 11 to a 13 Pro Max!

Theyre a great they help me figure out a phone actually in the library Im planning to take classes to figure up computer and phone.🤵

Great experience! Raphael helped us. He was friendly, helpful, professional and followed Covid safety guidelines. 💯

Walked in and got friendly professional service.

Brad did a great job helping me resolve my complicated problem. Will definitely recommend to everyone I know.

My husband and I were stuck at this location for over 4 hours while getting a new phone. I thought the sales person was nice until I found out that they completely lied to me and misquoted how much everything would cost. I don’t even have service when I go to my local grocery store in Colorado Springs. I can’t wait to switch over to another carrier that has decent prices AND good service because anything would be an improvement from this. I wouldn’t recommend this to anyone unless you love seeing your hard earned money flushed down the toilet. I should’ve known I was being duped when they would answer the store phone and laugh at the people who were on the other line. All these issues start at stores like this and then it’s up to the customer to deal with customer service not offering any help and not trying to find out where the issue started. But I guess as long as you meet your sales quota by lying to innocent people then you’re set.

The worst experiance ever, the girl lied to me about my monthly cost for my phone. She guaranteed $55 with my employers discount. I was billed $117 after having service for 3 weeks. So discontinued service then got billed a total of $211. When attempted to talk to customer service no one could help resolve my issue of getting billed too much. I called several times. The last time i asked to talk to supervisor and i was put on hold for 48 min, the supervisor answered and told mesorry your bill was sent to collections.

Excellent service. Rafael was very helpful and addressed all my concerns. Best store.

Brad is the real MVP. So helpful and knowledgeable. Made getting a new phone easy

Taylor did awesome, very patient!! Garret was nice and helpful, too (he’s the one running away).

Literally the worst customer experience I’ve ever had the misfortune of working with. With two representatives helping you for the helpfulness of none, visit this location to spend a half hour on hold only to be hung up upon!this store alone is the reason I dropped my AT&T plan for verizon. truly the worst store on this planet.

Great service but I felt bad for the employee, location seems understaffed

I did not go there but its the worst AT&T store to go to. They never want to help you rude & you can tell dont want to be working. Does not even rate one star.

Guys, I get the reality of working in customer service/retail - been doing it my whole life - but if you’re open til 8pm, you need to be helping customers til 8pm. My son’s phone is broken and we just arrived here for vacation - we did show up ten minutes before close - but we knew exactly what we wanted and were refused a sale of a $1000 smartphone on the spot - because your sales associate had already closed the cash register. If the doors are open, you need to be able to do business.I would lose my job for this.

Came in to buy off and get new phones. Trevor was very helpful with lots of knowledge about the google pixels. He was able to assist us and another customer very fluidly at the same time. We ran into a technical issue but made it clear what was going on and will follow up with us when its cleared. Very happy with our visit today

Sean was great! Stayed professional even though I was snarky for a moment. Terrific service, no wait, conscientious about Covid protocols! Eleven out of ten!

Unhelpful staff :/ a lot of miscommunication about packages and service.

These guys provide excellent service! Had to get my phone replaced and Trevor was super nice and helpful and made the whole process completely painless and hassle-free. Highly recommend them!

Sierra is a super hero! I went in there after having a pretty rough morning and she took care of everything that I needed and then some. She went above and beyond to make sure I was taken care of and understood what I was trying to say. They even went above and beyond to make sure my kids, both very young, were kept busy with some great cartoons so I could focus on the task at hand. I had been on another carrier for years, and will be staying with AT&T just because of the customer service that I received there!

Trevor is the best. Excellent customer service and goes out of his way to help you through issues. Thank you Trevor for your help with my accounts!

Be very careful using this store - AT&T disowns this store and says they are an authorized dealer if you have any issues with your bill the store will blame AT&T and AT&T will blame the store. Worse, theres no way to get in touch with this store - they dont answer their phone and they dont respond to voicemails!!! They failed to mention when we signed up for service that there would be $100 worth of sign-up fees. Whats more, they signed us up for a higher tier service than we agreed to. After 1 hour on the phone with ATT corporate the customer service folks have basically said straight up--yeah this store screwed you over, they literally signed you up for something you didnt agree to. They coerce you to agree to automatic payments and then they just charge whatever they want without your consent, saying you signed on the dotted line, bummer for you. Horrible experience, Ive only been a customer for 1 month, such a nightmare.

Casual and quick service. I really like the employees here and it was really quite decent. The area is nice as well being right next to the park

The store was nice, clean and organized - but Trevor put it over the top. He was honest with me from the beginning and we found a phone that my husband actually LOVES. I didnt think that was possible. Instead of trying to rip me off by selling me more than what he needed, Trevor found the perfect phone at a perfect price......yes, perfect price! He was extremely knowledgeable, handled multiple customers very well and made each one of us feel that we were first on his list. As long as Trevor works at AT&T, I will be back time and time again. Great job!

Trevor had a very positive attitude and was very thorough in his service. Great customer care!!

Came in on a Monday and the service was phenomenal. Garret worked adamantly to resolve the issues with activating a new iPhone s8 while Trevor helped others as they were coming through the door. The two make a great team and the overall experience was superb!

Alex was an awesome help to me in the store! Went to another at&t and they told me my phone wasn’t working, took it here he took the time to do certain steps to check on my phone and it totally works! He was excellent!

I’ve been into this store every time I need to make a change to my account or buy new phones. This is not your average phone store experience and highly recommend you visit Trevor and his staff. They are all great!

I absolutely love this store. The staff is amazing including the manager. Taylor and Trevor took care of everything I needed. I’ll definitely be back ;)

The people were very kind and friendly and helpful. I was very pleased with all their assistance. Wish there were more people working cause some were left waiting otherwise great experience.

One of the guys here was so super helpful... wish I got his name! 🤪

I received the BEST service at this downtown location! Cole was super knowledgeable, professional, and patient with me, helping me set up my very FIRST smartphone with AT&T service. Fantastic experience--wouldnt go anywhere else.

5 star Definitely....The service is awesome andAlex and Taylor at amazing at customer service!!!!They can handle all your phone problems with ease...and make you day HAPPY💕❤️

The downtown springs AT&T store was AMAZING! Trevor and Cole were super helpful and professional, the store was super clean and presentable. Definitely recommend!

I received really good service from Taylor and Garret. The were patient and help me set up my new phone without hassle. Ask for them if you go here! Not sure why reviews are bad must be old staff.

The staff was friendly and helpful, I was in and out in less than half an hour. They dont have a parking lot due to them being downtown but thats not the end of the world, its on the corner and very easy to see

Trevor was very accommodating and helpful even though I’m a difficult customer. He went above and beyond to get me *almost* everything I wanted. I didn’t have to wait in line. In and out with a smile!

Great service! They helped me set up my directTV! Definitely will go here again for anything I need help with.

Excellent service! I had a complicated situation and both teammates who helped me we awesome. If I need anything else, I will come back to this store

Trevor is super helpful when I have tech issues with our phones. The customer service that is provided by Trevor and other employees is exceptional.

Just stopped by this store because I was having a super weird issue with a brand new phone I bought. Trevor, the person who worked with me there, was super awesome. He worked diligently to try and figure out my issue, and despite working 45+ mins trying to resolve it with no avail, he was able to get a new phone shipped to me to replace the bad phone that i bought, even though my initial warranty was already expired. A+++. Would totally go there again if i have issues.

In the beginning I had a problem but after we sorted it out so far its the best one Ive ever been to Ive been to five others and Ive only been there for three months so it depends on what to say I just hope it just gets better theres always chance of improvement

Trevor spent all the time needed to get our two new phones dialed in. Ensured we are in the most economical plan for our usage.Highly recommend!

Alex gave me fantastic service and really helped me out. Appreciate the service

Slipped on the ice and shattered my iPhone 7 just before closing. I hate going into stores at that time, but went anyway and Cole was extremly friendly and helpful. He let me know I was due for an upgrade, explained some of my options, and then took the time to listen to my needs in a smartphone. After considering how I use my phone, he made a couple of suggestions and gave me time and space to think about it. At no point did I ever feel like Cole was trying to pressure me into buying something, or trying to upsell me on anything.I decided on a phone, and was able to walk out of the store, phone in hand ready to go, in about 30 mins. I got a screen protector and Cole even put it on right then and there, and did a perfect job too!10/10, I will definitely be back for my next phone, and will recommend to friends and family. Kudos to this AT&T team!

This store rocks! They’ve been able to solve all of my most difficult issues! Garret in particular is so helpful! Five star service!

Mitchell needs some coffee and a smile. The other staff are helpful and kind. I wish I couldGive a better review for the rest of the staff- they get a 5! When you have a frustrated customer who doesnt know technology likeYou do, take the time (and pretend to care). And dont hang up on people without saying goodbye, its rude.

Trevor has taken care of me for over 4 years and he always does a great job!

Poor customer service, waited over 30 minutes and they helped customers ahead of us. Fortunately we just opened an account at the Cheyenne location so we were already committed to att. If we came here first there would be no way we wouldve choose this company. This store needs more staff or better management.

Mike answered my call, was helpful. These employees have to juggle current clients with drop ins. JC had just walked in from a break and immediately asked what he could help me with. Even with chaos of holidays the four employees were energetic and positive. I side mentioned my smart phone was low on power and he started a charge, that was nice. I like the location - close access to i25, and on a street corner. Bit low on parking options however.

Slowest, most expensive, service available. Get an unlocked phone from UBREAKIFIX and a $35 Straight Talk card at walmart.

These people will absolutely lie to you and then wont take responsibility. I was assured I would get coverage in my area. Nope, not even within 12 miles in any direction. They wouldnt cancel my contract, so after a year, I finally bit the bullet and paid out of my contract ( over $400). I knew Verizon did get reception, since everybody who had Verizon would be able to use their phones in these areas. Im so upset at having to pay this money because somebody lied to me - Im getting ready to cancel my Direct TV also.Why should I keep paying this company another $250 a month, when they dont value me as a customer?!

Taylor and Garret were very helpful and patient with all of our requests. Best costumer experience I have had in a long long time!

If I could give them zero stars I would. How difficult is it to swap out a SIM card? I left the store not realizing my phone didnt actually work and when I called back there was no apology for the inconvenience just a curt redirection to AT&T customer service, who despite their best efforts, were unable to rectify the situation via phone. This retailer offers substandard customer support and subpar technological assistance.

I stopped in to upgrade my business phone and received great service, they listened to what I needed and I left with exactly that and in less time than I put on my parking meter!

The employees at this location are FRIENDLY, KNOWLEDGEABLE and HELPFUL!! They make the employees at the citadel crossing location look ruder than rude and dumber than a box of rocks!!! Thank you to the down town employees!!!!

I had an excellent experience with the staff here at the downtown location. Specifically Cole and Trevor, they went out of their way to help get me the product I needed and were patient and friendly the entire time.

Unhelpful staff and unfriendly

Able to manage my cell phone service

The manager here is extremely knowledgeable....I had a rather difficult problem and he took a lot of time and got my phone going. Excellent customer service!!!

Employees lack true product knowledge are only trained to push iPhones on every one. Fake news warning, the guy actually made false claims against other companies products in order to direct attention to the iPhones. Yet also had little info when we asked about them as well. He didnt seem to care about his job, but it reflects on the store as a whole.

Was lied to by the employee. I said I didnt want to do a credit check because I did not want a hard pull on my report. He assured me and promised me that it was a soft pull only. Sure enough got hit with the hard pull. Very unhappy.

Incredibly poor customer service. I was given false information regarding Next plan pricing that eventually caused me to lose the ability to upgrade my phone on the schedule advertised. So far, no one has attempted to rectify this mistake and instead, I have been bounced between three different stores in the area. I have filed a complaint with the BBB. Buyer beware, and stick with a corporate store!

Trevor is always helpful and the store is conveniently located in downtown Colorado Springs.

Great service, great employees, great help. I got the best help with my iPhone.

Got all the info I needed.

Cole and Trevor are excellent. They help me save money!

Should have read the reviews before going in this store. Needed help with phone. The sales person did the minimal, and did not follow through on making the note on my account. Ended up getting help from customer care. One more bad experience here and will go somewhere else.

My wife visited this store today (02/27/17) at 1215 hours to purchase a phone plan. There was one person working and he was with another customer. At no time did he acknowledge my wife. She waited 15 minutes until another couple entered the store. The employee told them he would be right with them, at which time my wife left the store. Terrible customer service.

Great place! Took care of all my entertainment needs!

The staff here is excellent they always give their best to help! Thanks y’all!

I never have been so total screw over and manipulate as I have with AT&T. It is time to leave them!!!

Professional staff and hassle-free experience. Thanks guys!

Fantastic customer service! Ask for Cole!

I have never had such a great experience at an AT&T store. Thank you Trevor!

These guys are badass, totally helped with my problems Id go back again anytime and have them help

Shaun rocks! Truly a consummate professional.

Real clean store straight to the point employees.

The store manager, Trevor, is a total babe. 😍

It is att you get what you expect

Chinese ZTE phone scans all of your chip debit cards and credit cards.Customer service is a joke!They ripped off a Disabled American Veteran. Me

Spoke with Aaron. Caused also of confusing on my wireless again, and didnt express any sympathy for the mistake made on his end.

If you want to wait for hours come here

Very helpful, and friendly!

Dropped my phone screen fix and my ONLY Carrier of Choice

Not professional staff like other ATT stores.

What a waste of my time staff is rude unless you want to drop 800 on a new phone I watched 5 people in front of me be treated just as rude and leave without getting the help they wanted bad service here avoid it and go to cricket or somewhere they care about customers

Most useless associates in the world.

Nice place

Courteous service

Helpful

Great service 🙂