I purchased a vehicle today from Joe Machens Dodge. The service was outstanding my salesman Bryan Key went above and beyond to get me in a vehicle. He was very patient and took me through every step. And might I say this was the fastest experience I’ve ever had at a car dealership! Outstanding job guys!!

Best experience in 20 years of buying cars. Christian Baker was great in accommodating my needs every step of the way. Terrance was amazing to work with in finance. Deal was finished fast. I appreciate it and will only go here in the future.

I went to the dealer in the morning to find that that sales rep, Kyle, was taking the Jeep I was interested in and getting gas in there for me. We checked the vehicle out then filled the paperwork out. It was only a short time after Terry, the finance manager had me in his office to finish the paperwork. This was a legit fast process and the staff was very friendly and helpful. I’d recommend them to anyone looking for a car.

Great service! The salesperson I worked with was very knowledgeable and courteous. He wanted to sell vehicles and shot me a fair price from the beginning. We will return for our next vehicle.

The Team was awesome! Got me into a nicer vehicle than I was expecting at an amazing price point! Would recommend everybody shop here first! If they dont have it, they can find it!

Take my Fiat there when it needs Dealer work. Chris is a great guy and the rest of service staff always treats me well. Love my Fiat 500X. Give them a try for any CDJR you may have.

Couldnt thank Christian, and the team for helping my wife and I get into an amazing vehicle! Christian didnt stop until we were able to get the perfect deal! 10/10 satisfied! Well be back in the future for those his and hers Jeeps.

If I could rate this a - 10 I would but the 1 star is lowest I can go. Misdiagnosed our Jeep. Tried to charge us $6700.00 for a transmission as a starting point which is absolutely almost fraudulent practices.Made us pay $195.88 for a bad diagnosis before we could get it back, cost us $103.0” tow fee to a mechanic that was able to diagnose the issue in 1 hour and replaced the drive shaft and NOT the transmission like they wanted to start with. Poor service. Poor customer service. Incompetent mechanics. No follow up with an unhappy customer. Will be filing a better business bureau complaint and a complaint with the attorney general. Never use them for anything again and neither will anyone in our family.

Loved everyone there. Bryan, Terrance and Jamie were the best. We drove all the way from Kansas City to Columbia and made the deal. Everyone there Made the process very pleasant. We will be dealing with them in the future.

Joe Machens took my sons Jeep in right away to check the battery and put this mom at ease..(Thank you Chris).Went ahead and did oil change and tire rotation since it was there and we will definitely bring his jeep back for service.Thank you for your help!!

Jace and the mechanics were awesome to deal with. They went above and beyond all my expectations. If I lived closer I will deal with them with all my vehicles needs. Thanks

Outstanding dealership! They went above and beyond to find me the EXACT car I was looking for, right down to the options and color. It was a needle in a haystack, they fought hard to locate and get the car for me. I couldn’t be happier. Rich did an awesome job of showing and explaining to me the functions of my car, and was really quick to call me back when I had a question the next day. Huge thank you to the entire team that helped get this beauty parked in my garage!! If you are looking for a new car I highly recommend Machens. They’ll be extremely diligent and helpful in your search!

Looking to buy a new or newly used vehicle. I worked with Jordan. He did a great job of working with me and helping me find a vehicle I was happy with. I appreciate him and everyone that helped me along the way!

KYLE was the BEST!! No hard pressuring. Brought a vehicle over from a different lot for my review. Very honest about the vehicles I looked at. Would Highly recommend Machens Chrysler Doge Jeep Ram in Columbia, MO. I suggest you give them a call and ask Skye to set you up an appointment with Kyle. You wont be disappointed!

Chris Sanchez in Service Department!!!You were seriously a rock star for me, I cant thank you enough for going above and beyond, there when I needed you and just a phone call away. You were honest with me from the beginning with no fine print. So chill and easy to talk with! Folks, when you want the real deal and it aint no State Farm lol head to Chris in Service...he will get you straight!

1 of the sevice writers needs a new job he acted like I was waisting his time everytime I called or asked a question. Completely rude. Luckily the guy that checked me out was way better. I still have a exhaust leak on the drivers side, fixed the passenger side tho. Also took my truck in there and did not check the oil change box on the night drop box but got told it needed a change and needed an air filter. Both things I do myself.

I dropped off my truck and told them I needed the pinion bearings replaced in the rear 4 wheel drive. 6 hours later they called and told me I needed the pinion bearings replaced in my rear 4 wheel drive. Then they charged me $144.00. I do not recommend.

Best place ever! I loved my experience with this amazing team of employees.They are such a blessing they help me a person with not the greatest credit find a car even though it took a couple days but my salesman was eager to find me a vehicle . thank you so much Joe machiens 🥰

My 2002 Jeep TJ had multiple electrical issues and had to have an engine replacement. Chris Sanchez is simply one of the finest mechanics with whom I’ve ever done business. His leadership skills helped me get my TJ fixed fast, but most importantly it was done right. He has a masterful knowledge of Jeeps and their components systems. As a representative of Joe Machens Chrysler Dodge Jeep RAM Fiat, Mr. Sanchez and his team of technicians completely changed my mind about dealership service centers. He and his team go above and beyond. Thank you!

The service staff is invariably courteous. They did a good job in figuring out one problem, devising a way to fix another, and obtained hard-to-get tires for my 2004 Viper in just a few days. Good work!

Buying a vehicle online with out being able to drive it and sit in it first, was a bit concerning to me. The sales staff was very accommodating and understanding with my concern. My numerous requests and questions were addressed with reassuring and prompt response. They even went the extra mile to deliver the vehicle to me over 500 miles out of state when my travel plans to pick up the vehicle were canceled.

Was told to come in at 8 called and told to go to service desk and was ignored, really needed the help and was such a waste of time for a car part to fix that is in much need. But to be told to go to the front desk instead is blatant and tells me to tell everyone to never go to this dealership.

Very easy experience. Jamie was an absolute professional. If you are in the market for a vehicle I would not hesitate shop here

I have bought two vehicles from Joe Machens and both times the service was great. They were diligent in following up and easy to work with. Highly recommend this dealership.

I was fortunate to discover Aaron Veal, a dedicated salesperson who made my purchase of a new vehicle possible. He represented Jeep very well, looking at all my buying options and working to make sure I could get what I wanted. I look forward to purchasing vehicles from Joe Machens in the future and specifically working with Aaron.

I recently got an oil change in my Jeep at the dealership. After I picked up my Jeep and took off down the highway my low tire light came on. Mind you, I just left the dealership and my paperwork showed no tire issues, they were all inflated to 35. My Jeep showed, 41 on 3 and 30 on the low tire. So it’s hard telling if they even changed my oil or checked the other things listed since the tire pressure wasn’t checked. I called the dealership upon the light coming on and I’m still waiting for a call back from the service manager.

Great customer service! Quickly had questions answered. Jamie was excellent and knowledgeable on the Jeeps that I was interested in. Confidently made my purchase and will happily return in the future.

I got to this dealership and really needed help. Everyone was friendly, helpful and knowledgeable! They even let me bring my dog inside out of the heat of the day! They got me back on the road and for a good price too! I can’t say enough good things about this group. Thank y’all so much!

The salesperson I went through knew how badly I needed a car so that I could get back and forth to work but I have not had the car for a full month before I started having issues. Ive been to the dealership 3 times in 3 weeks and I have to continue to miss time from work due to them not servicing my car properly. It is such an inconvenience for me! They fixed something that didnt need to be fixed and still didnt address my main issue, so now Im back to square one again. At this point, they have my car more than I do!

My experience started with a recommendation for a tow service that kind of blew my mind—they were at my house in 15 minutes, and every bit of dealing with them was pleasant. Then I communicated with Chris Sanchez over the course of a couple of days. He not only got my car everything it needed, but he was flexible with my communication foibles and patient and friendly in every exchange. I was 100% pleased with every bit of this experience. Thank you!

Very easy sales process. Rich, Taylor, Mardini Brandon, and Jordan all made it a great experience buying my 2021 Grand Cherokee L. They also have a wonderful service department I’ve had many experiences with for maintenance on my Ram. 10/10 recommend them!

I was in for a recall on the air bags for my dodge charger. The staff were great. Professional and kind. The service guy told me the job would take 2 hours and asked if I was gonna wait. Which I replied yes as I had no way home. While there they offered coffee, snacks and water. To my surprise my car was ready after 1 hour. I said wow. That was quick. He replied I told the mechanic to put a rush job in...that was greatly appreciated. If I need repairs again o shall return. Thanks guys.

I had a great experience purchasing my 2021 Jeep Grand Cherokee L at Joe Machens Jeep, Dodge and Ram. Aaron went above and beyond to make the sale happen and I appreciate their willingness to work with us.

They do not care about customer satisfaction, do not make things right when you buy a car and theres an issue that your extended warranty will not cover within a week of buying the car. The manager himself would not resolve the issue, I had to pay out of pocket to fix it, just not a happy customer.

I’ve taken my car here several times and never had a bad experience. They always let me know what’s going on and they work quickly! I had to bring my car in last minute on Tuesday but they didn’t have any appointments available. Renee let me drop my car off and said they would squeeze it in. I had my car back the same day all fixed. Renee’s customer service is fantastic!

Had a great experience. When everyone else was busy they took care of my car last minute and got me back on the road. Highly recommend these guys for any service needs.

Wow! Your service department is awesome! We were traveling when our A/C stopped cooling on a 90 degree day. They got us in, fixed it, and had us on our way! We were so appreciative and everyone was very helpful! Highly recommend Joe Machens!!!! Thank you!

They scheduled my service quickly. Very friendly and professional even when I was not so friendly. Have no complaints with the service representative I spoke to or the service specialist who preformed the work.The only complaint I have is finding the correct service center. I looked it up on google; however, the one listed was wrong and they gave me another number. It needs to be a centralized number. I purchased my Jeep from Joe Machens and I shouldn’t have to call numerous numbers to find the correct service.

I’m really disappointed with my overall experience with the dealership. I thought by taken my Jeep for maintenance to a reliable source would be a good idea. It ended with them telling me my Jeep needed x, y & z fixed to it being a little bit of a different story when speaking to another family member. After they were told not to do any of the work and I would be picking it up, they said my Jeep was torn apart and wouldn’t be ready until the next day. I ended up taking it to another shop in Columbia, where they didn’t find the most expensive repair and ended up charging me way less. I had high expectations for the dealership and I’m very disappointed with the entire experience.

Service was quick and thorough with great explanation of what was going on and when I could expect parts, etc.

My reasons for such a low rating:1. When I went to pickup my Jeep, I started it and the check engine light was on. Turns out the service department failed to re-connect the O2 sensor. I would have expected the service department to have verified all work was done right and would have noticed the check engine light being on. It should not have taken me to notice this.2. When I reported the check engine light was on, there were no technicians available to check it out. Therefore I had to leave my Jeep again overnight. While the service department was still open it was at the end of the day after 5pm which was the only time that was able to make it. I had to again rearrange my work schedule a second time to pick it up.3. Parts were delayed initially 7-10 days, but it ended up having my Jeep in the shop for 2 weeks.

Quick service appointment, thorough evaluation instead of just oil change/tires.

I drove 10 hours to get there because they had the exact vehicle I wanted at the best price. They had it ready when I got there and expedited the paperwork to get me back on the road to get home. Great job

Having issues with the back up camera on my Jeep Cherokee. They can’t find the cause but are trying to order a new one. Will have more following those results.

Quick and easy process. Shout out to Jamie Vestal, Taylor Zakrewski, Aaron Veal, Brandon Jones, Mardini Dy! They all was professional and very quick to get me out of my trade and into a new Jeep Gladiator! Also wanna give a shout out to Galin Frye! Always making people laugh when I’m there. The Machens CDJR group is an awesome, good natured people to be around.

We have bought and purchased many vehicles Joe Machens Chrysler Dodge Jeep of Columbia Missouri was by far the best experience we had by far the best salesman !! the customer service overall was just unbelievable we highly recommend Joe Machens Chrysler Dodge and Jeep in Columbia

These guys are tremendous. Professionals of the highest caliber. The gentleman you will want to go see is Jamie Vestal. He is professional, courteous, and knows how to work a deal that will set you up for success. He is consistently available via his cell and will ensure that you are taken care of from start to finish.

Service was great. Everyone was very professional, especially the technician. He is awesome!

Great service, very fast, my jeep drives like its new!

I drove 90 miles to Machens to buy a Ram 1500. It was definitely worth the drive. Excellent experience working with Machens. Christian Baker was great to work.

They were able to get me in and taken care of a timely manner.

Kyle was great to work with as was the entire team. Pretty simple and seamless process throughout.

Very friendly female worker. Very good at her job. Explained very to me were I understood it. Wish I remembered her name.

Aaron Veal was one of the absolute BEST salesmen Ive ever delt with! He took time to answer my questions, and understood what I was looking for and helped me get there! If you are looking for a new Dodge/Chrysler/Jeep/Ram I cant say enough good things about him! Ive been treated badly by Joe Machens in the past, but he has earned my business in the future!Thank you Aaron as well as the team at Joe Machens Chrysler for everything!

The staff was very professional and courteous and actually took the time to work with me and my wife to get us the deal we want. Their was no hassle or stress at all throughout the whole purchasing process. I would highly recommend to any of my coworkers looking for a new vehicle. Only improvement I would recommend is that the vehicle could be cleaned before we took it out for a test drive as it was dirty when me and my wife took it out.

I was treated like royalty, no pushy sales tactics, given offers that aligned with my desires, and left there, once again, a satisfied customer. I love Machens!

I had a great experience at Joe Machens, very efficient and fast customer service!

When my wife and I showed up, our salesman Jamie Vestal, had both of the trucks we wanted to look at up in the front and ready to test drive. After picking which truck we wanted the whole process went smooth. The staff at Machens were friendly and professional in the business they do. Thanks again for helping us to not only make the purchase but feel good about doing it.

Bought a used vehicle, Kyle was awesome and definitely helped me out a lot. Always hear iffy things about customer service for Machens and Bobs. So only time will tell

Dropped off my truck to have it looked at, it makes a squealing noise like a belt or a pulley is going out and the 7 way switch was not powering the right turn signal on my trailer. Turns out a fuse was blown (second one replaced) and they couldn’t find the squeal. They had it for 2 days. One hundred fifty four dollars later, turn signal works and still squealing. Not impressed. Service people were nice but I am not happy with the results. Probably would not return or recommend.

My experience at Joe machens was the best Ive ever had with a car dealership. The sales Rep Aaron Veal was the most wonderful and understanding person I have ever met he understood what i needed and even worked with what I had I will forever be grateful for him.

Once again, service here was courteous, competent and convenient. I will return.

Very pleased with the work performed! Rana was great! The automated phone answering program needs WORK!

Great service!! I contacted them on a Tuesday, told them what I wanted. My sales rep, Jordan kept me up to date on the delivery and I had my new car that Saturday (it was over 400 miles away)! Went to a couple dealerships before this one and I will 100% come back to Machens again! They also gave me a great price for my trade in. The other dealerships don’t even compare! Love my new 2021 Dodge Durango!!

Very pleased with the service provided in the repair of my Chrysler 300 at Joe Machens. Hoping for no more visits, except for normal maintenance, but glad to know they are available to perform necessary repairs.

Was very pleased with the service I received when buying my truck! Kyle Beaman and staff was by far the best I have ever encountered! Highly recommend and thank you gentlemen!

Javan Gray is the BEST salesman at Joe Machens. He took his time answering any questions I had. He was patient while I weighed my options. His customer service was impeccable as well. Had he not been who I worked with, I likely would not have purchased a car. Thank you a ton Javan!

It was a pleasure working with Chris Sanchez. Great service, pleasant to work with.

There was a few hiccups in the beginning but Chris did a great job getting the job done in the time frame estimated and they did a great job.

Run from here as fast as you can Executive Manager here called from personal phone to threaten us he was very cocky. I’ve purchased 5 vehicles here never again.

I love JM CDRJ service. Treated like a king. Service done fast, well and with reasonable cost. In the past, I use to dread bring my vehicle to dealerships for service but not now. JM is the first place and only place I will trusted with my trucks maintenance

Very fast service. Friendly and knowledgeable. Done faster than promised.

Very good experience working with Jordan purchasing two vehicles.

Great place and people. Would definitely recommend to anyone!

Thai was the first time I had my truck serviced by Machens after purchasing it a year ago. It was a complimentary service, which was great, because it was my first service after purchasing. However, after I drove it home, I hopped in my truck a few hours later and my front tires were low. They rotated the tires but apparently didn’t care to make sure they were all inflated properly. I had to go air up both front tires on my own so that the notification would go off the screen. May seem a bit petty, but when getting an oil change and tire rotation, I expect to leave with everything correct. Not making sure the tires were inflated to the proper specifications set forth by RAM just seems lazy.

Chris was awesome to work with. Very knowledgeable and they fixed my Jeep and got me back on the road sooner than expected! They have a awesome crew! I will definitely be back!

Amazing and very quick experience! From the entire sales team to finance, they took awesome care of me and my family! I would highly recommend working with this dealership! The people make all the difference! Well done team! Thank you Rich, Josh, and Terrence (Finance—hope I spelled correct)!!

Service department is amazing they do great work and keep you updated

Bought a car from this place 2 1/2 years ago was promised a key fob for the car because the fob I got was damaged. Small communication after the car was bought now my fob finally failed and I am told that they don’t owe me one. After you buy from them you will be discarded especially if you don’t buy all of their warranties etc.. DO NOT buy here or from any machens dealership, they all give you the same run around and are not responsible or grown up enough to even keep up with the keys to vehicles.

Very happy with my purchase, and Rich was great!

Got a flat tire on a Saturday and got the spare on around 1:50pm. They close at 3pm and I called in and they were able to get me in and out by 2:50pm. Not only that, the service worker who checked me out save me over a a hundred dollars. On top of being helpful they were very kind, during what was a very annoying time for me. Really great service, 10/10, couldn’t recommend this place enough.

Chris was remarkably helpful. He communicated every step of my extensive repairs. I was a first time customer and will definitely be using Machens CJDR in the future.

All repairs were made in a quick professional manner. Chris Sanchez the service advisor explained all repairs. He did a great job.

Took it in for warranty work and got a bill. How can you produce a vehicle at this age of technology and not be able to indicate when you need your next oil change. 2019 Ram needs to come with notebook to keep track of routine scheduled maintenance....HUM

Ms. Renaye Was So Awesome and Wonderful including Your Staff! Thank You for the Great and Awesome Experience! Ms. Renaye is Definitely an Asset to your Company!!! Thank You!

Easy to work with found what I wanted right away.

I went to take a test drive did a little haggling and came home with the Jeep I love!!! Not the Jeep the didnt need....Coach was my salesperson and he was awesome and helpful.... I love my new car!!!! Thanks Coach!!!!

Easy-going and very helpful. Only issue was the cleanliness of the vehicle I bought was less than 5 star . But still happy

They are the only ones to work on my vehicle. They get it in quickly and finish the work in a timely manner. Like any other deals hip, They are expensive but get it right, at least from my experience.

Great place to buy a vehicle! Go see Josh Van (Manager), Jordan (for sales) and ask for Brandon Jones in finance!

I The work that we had done to our Jeep was satisfactory however the staff in the service department, in particular, the service writer, was rude & condescending. We were also having difficulty picking up the Jeep due to the fact that I had to go to the emergency room & was admitted for just over a week & we were told that we would be charged a daily storage fee. Even after our situation was explained. We were not charged the fee only after we escalated the situation. I cant say that we would recommend your business to any of our friends or family based on the treatment we received from your business. I am glad that we purchased our Jeep from a different dealership in Sedalia & will probably be going there in the future for service.

I went to look at a 2013 Dodge charger RT Daytona Met with Darrel and had a blast! I would defiantly recommend this dodge dealer over any in St. Peters for sure.

Greeted at the door, fast shuttle service, and text updates throughout service. Felt much more than just a number.

Scheduled an appointment to have my oil changed. Service employees were friendly and quick. Ill definitely go back.

Did not shop for a vehicle here, however I did have my Jeep Crand Cherokee served here 2x. Both times thorough service was provided. The 2nd experience was better with the 1st which means quality has only gone up.

Great service. Renea was a great service advisor. I still cant believe they had the cheapest name brand tires. Sent the car in for a few recalls and got a few tires. First time in years Ive let someone else work on my vehicle. Other than leaving the stickers on the exhaust to burn off it was a great experience.

Service dept is satisfactory. Rene returned calls when we requested service updates. Rene Also informed us of delays and/or problems. Also rene provided a courtesy loaner in the interim period our jeep was being serviced. Luke in service was very, very diligent in solving and repairing a small pinhole leak in our jeeps air suspension system. He was dedicated in solving and fixing the problem. Have no complaints regarding the personnel we dealt with. Rhonda & Clyde

My experience was good. Kyle and staff did a stand up job got me into the truck I wanted.

Great job working on my Ram 2500. Will use them again

Had a great experience here ! Salesman was Christian Baker he was very friendly and helpful, worked very hard to find the perfect vehicle for me. Ill definitely recommend him to everyone!