Had a great sales experience in the store. Salesperson was helpful, provided suggestions, and product information. Sofa has been delivered and I love it. Would definitely shop here again!

Great service when we were looking in the store. Once our furniture was finally in, it was easy scheduling delivery and the delivery truck worked with me on timing. The only negative was waiting 3 months for the furniture.

Very helpful staff located the chair I needed, and got it delivered within two days. Delivery was great, with delivery truck tracking app that kept me informed about when they would arrive. Oh, and the chair is great for someone recovering from broken ribs.

Our salesperson, Lynn Yoho, was professional and eager to assist us. She got our order written up and us out the door in no time. And no, we didnt feel rushed. My only negative regarding the Columbia, MD store (and I assume all other Lazy-Boy stores are the same) is that you cant walk in, pick something you like, and take it home. The majority of things must be special ordered with a wait time of 4 to 7 months! We were blown away by the timeline, however, we were so pleased by the comfort and quality of the furniture that we ended up ordering a piece anyway.

Everything about this experience was great - sales to delivery. Our things came in very reasonable time and delivery service was accommodating when I had to change my date twice. Delivery men were kind and considerate. A+

Very easy and smooth sale. Sommer was a pleasure to work with. Would recommend her highly.

Our sales person was Mike at the Columbia store. I havent purchased new furniture in 16 years and he made it painless. He greeted us at the door, asked if we need help, and let us take our time to look around. He was very knowledgeable, answered all our questions and if he didnt know, was quick to research. We will be back for other furniture in the future and definitely will ask for Mike.

I went into La-Z-Boy Columbia MD with my mom looking for a reclining chair for her bedroom. We went on a weekday evening attempting to beat the holiday weekend rush. This was the most enjoyable furniture shopping experience ever. Mike was extremely knowledgeable about the product he sells and was very sensitive to my mothers needs and budget. We went in for a look-see, we came out with the perfect chair. We will be back.

When we ordered it we were told it wouldn’t get to us till the end of November and we just had it delivered a few days ago. We love the couch!! Great Job!!!

The experience was great. The sales personnel were pleasant and helpful. We were shown various loveseat varieties. They then helped us select the covering material and reclining features. Would recommend this store to everyone.

I have been in this store a number of times, and each time the staff has always been professional and courteous. This was the first time I had made a purchase. I was able to take home a piece from the floor, so staff was there to help with that transaction and help lift the chair into my vehicle. Overall a very positive experience.

My La-Z-Boy sales agent worked very well with me to guide me through the process of helping me buy the piece of furniture I came to the store to buy.

I stopped in to check on a previous purchase, met Summers, had a great time, and ordered a new sofa! Perfect experience!

Beautiful show room. We were approached by a nice salesman, Craig who kept appropriate distance (pandemic and all) but asked if we wanted to see anything specific. We walked through the showroom and looked at a few pieces. He was able to keep us in a decent price range, gave us a few payment options, and we were able to get piece we wanted at an affordable price.

We (foolishly) brought our three children with us to look at couches and love seats. Our youngest was a bit wild, however the staff, particularly, Herb were patient and gracious throughout our searching and eventual buying process.Our experience was about as effortless as we could have hoped for (aside from the toddler), and we are certain to go back for our next furniture need.

Mike was a pleasure to meet and help us select furniture. He was with another customer when we arrived; he took a few minutes to point out different features and allowed us to shop in peace (so much nicer than someone hovering).The showroom is lovely; other staff were courteous too. I highly recommend the product as well as this store!

My experience visiting La-Z-Boy at the Columbia, MD location was very pleasant. Your representative Mike was very knowledgeable about the sectionals with precisely the unique detail. We were very pleased and order our furniture and can’t wait to get them. Keep up the good work and keep on making clients comfortable and at ease.

My wife and I had a wonderful experience with Craig Smith when buying our new sofa. Craig was wonderful to us and worked very hard to help us find what we were looking for and get our order in quickly. Craig Smith and La Z Boy Columbia are great to work with.

Summers was phenomenal. Very attentive to my request. She was able to take my vision for my family room and recommend the PERFECT material color/design to bring my vision to life. Thank you Summer for your help and support. Looking forward to my new additions.

This is one of the best experiences Ive had in any furniture store. The staff made sure I was taken care of in a professional way all while not over doing anything. They answered all of our questions promptly and honestly. When We were ready to make a purchase, the associate made sure we were comfortable and knew, not just guessing, what we were buying. The couch came within the time frame and was installed correctly with no damage to any of the furniture. This is one of the extremely rare times I would give a review 6 stars if I could. The furniture is the most comfortable I have ever sat on as well. La-Z-Boy lives up to the hype I grew up with.

Sales and design services were fabulous. They created a great space for our family that was a newly renovated space, fresh, modern and bright. It was a pleasure doing business with them and will use them again to do other rooms in our home.

I was looking for a good selection of wingback Lazy Boy chairs but they only had two and they werent made as good that the one I bought 35 years ago

Our salesman Craig was very knowledgeable and had me try several recliners. He then literally is having the recliner built with everything I wanted on my chair. It was such a great experience and I felt he was really concerned about my comfort. He is a real asset to your company. Thank you Craig! Beverly Schukraft

The salesperson was very professional and pleasant. She allowed the time to make a decision on the chair I needed.I was very happy.

Back leg broke out after two week of use. It took over a month to get a tech out to even look at the sofa and it was not repairable. It then took almost another month to get it picked up and then I had to call to get my refund a week later. The sofa construction is fiber board. I would find somewhere else to buy furniture, the quality is suspect and the customer service is atrocious.

We found just the furniture we looking for and got it for a good price.

Sommers was our sales person there the other day at the Columbia location and was phenomenal. Very kind and handled stress from the New Years sales that increased clientele there that day; balanced it all very well. Highly recommend!! We went to several stores to find a comfortable and soft couch with pet protection and this store had everything we needed. I would even say the least comfortable couch (all were amazing) was better and more comfortable than all other “best option” couches from other stores. Will continue using this company in the future. As I am moving, I am definitely in need of plenty of furniture too!

We purchased a recliner chair and sectional sofa. We have not been having a pleasant experience. The recliner chair was delivered broken. I was told that I can not return it. A repairman did come out to service it, and fixed it. He said it was missing parts!! However, we are still having problems with it. I had to request that the a repairman come out for a second time. The people at the store have been very nice, but have been getting mixed messages about store policy. Trying to get in touch with customer service on the 1800 number has been impossible. And the saga continues...

We had a very pleasant experience at La-Z-Boy in Columbia, MD. Manasi took her time to figure out our style. Then made suggestions. She walked us around the showroom to show us different options and colors. When we finished, we were very pleased with the outcome.

The sales person was great and got me exactly what I wanted. The problem is that it will take 4 months before they can deliver and they don’t haul away the old furniture. Okay but not great for $2200.

Very professional sales rep went out of his way to help us. Excellent experience

The salesperson was polite and helpful. Ordered a custom fabric swivel chair in early October that wasn’t delivered until early March. Once I received an automated notification to arrange delivery there was confusion at the store about whether or not the chair was in the warehouse. After the fourth automated message the store finally arranged delivery. The chair was in perfect condition and looks great.

LaZBoy under promised and over delivered in a time (pandemic) where we were screwed over by other furniture stores. My parents still own their LaZBoy furniture from over a decade ago. High quality furniture for a fair price with great customer service. Cant ask for much more. Highly recommend.

Nice furniture but BEWARE if you try to return something within their 3 day window! Suddenly, not so friendly.They will give you every excuse in the book why they cant process your return.Buyers beware!And, when you peel back the onion, its really not quality furniture. Just high prices to make you think it is.

Although it is taking 5 months to receive the full order the wait is worth it. Best built most comfortable casual furniture for our family room

We had an excellent shopping experience at this La-Z-Boy store in Columbia, MD, culminating in an order for two La-Z-Boy lifting recliners. These new items will be very appropriate for the two of us, both over 80.

Just received my Jasper Lazy Boy recliner. It’s so comfortable and beautiful. The delivery guys were very nice and polite, no packaging was left behind. It took forever to get my chair 2 months and a week, but everything is slow right now because of COVID. Hoping to enjoy this chair for years to come

Not same quality as 20 years ago couch last 2 years and is toast cushions went soft in 1 year

We had a great experience at La-Z-Boy in Columbia. Lynn greeted us quickly and was very friendly. She asked what we were looking for, what style we liked, and showed us a few options. No pressure at all. When we made a decision she had us rung up and out the door in 15 minutes. Will definitely go back for furniture again in the future.

Super helpful and quick service picking out a second couch for our home.

I was greeted within a couple of minutes after walking in the store. Lynn offered top notch customer service by giving me several options suited to my criteria. I would definitely recommend this La-Z-Boy location.

I bought the Devon sectional. After 1 yr of light use, it started to show signs of wearing off. I have been for the last almost 2 1/2 yrs trying to have someone to help me and no help yet. I keep sending emails and pictures, have been on the phone (lot of the times just waiting for several minutes to talk to someone and no one answers), and no luck. The furniture is looking so horrible, very cheap, peeling off. I have been in the store, too, but just to be turned away. When I asked to please talk to the manager, the staff directed me to call b/c manager is busy. The staff was so nice to sell the product, but when it comes to help with issues, they have been very unhelpful. Definitively, shop around and dont even bother with buying the protection plan because it doesnt work. Sadly material looks nice, but it doesnt last. My Value City sofa looks good and better, and it is 12 years old!

I will never deal with this company again. I ordered a sofa in the beginning of January. I was told that it would be here by the second week of March. That date came and went and I called the manager who told me I should have never been quoted a date and that it was in fact in production but would not be in until the second week of April. Again, the date came and went and now I am being told May 15th. I understand that covid has backed up materials and that there may be less workers in the factories but I find these multiple missteps to be completely unacceptable. There are many other stores that provide quality products that you can purchase from. I wouldn’t waste your time with this company.

We received amazing service from Mike! He went above and beyond to make our shopping experience extra special.

Herb was very helpful and patient with us. He let me try out all the recliners in the store. He also provided additional guidance as to the quality of the different styles of chairs. We purchased a rocking recliner that was on the floor and brought it home that day. It fits great in our room and is very comfortable.

Unfortunately it has been just over 5 months since I ordered 2 recliners and a sofa from La-Z-Boy. They finally offered to deliver the 2 chairs and NOT require full payment of order to get them. I did receive and one chair has a small tear in leather and other chair reclining mechanism is horrible. In addition I upgraded the cushions and even though it should not have effected my ability to have my feet touch the ground it sire has. Now comes the fun of getting the repairs done. So far I am disappointed with the experience.

Delivery was very smooth and no problems. The delivery persons wore masks and practiced social distancing. They laid out the rug for me and set up recliner. I received a text they would arrive in 10 minutes and they were in and out. Very efficient.

Our sales rep was very attentive and informative. David deserves 5 stars.

I needed a replacement blow-up mattress for a sleeper chair so I called the Columbia LaZboy store. No one answered so I left a message. When no one called me fir a couple days, I called again. I then talked to a sales person who said they had the mattress & gave me a price. After a few days, I called back to order the mattress. Again - I left a message. No one returned the call for several days. I called again & another sales person answered & said he would leave a message fir the original person to whom I spoke. She did not call for 2-3 days so I, again, called and finally spoke to her. She did then find that there were still mattresses available (she at first indicated there might not be) and one was ordered. There was a $100 delivery fee on top of the $240 cost if the mattress!

We had an idea of what we wanted in a sectional for our home theater (a.k.a. the man cave) but once we met with Mike he helped us find the perfect ensemble for our space. He was extremely helpful and patient (our 8 year old was shopping with us AND he had some of his own ideas). We highly recommend Mike and La-Z-Boy when you need comfortable seating for your home. This will be our 2nd sectional (the current one is in our family room and is well loved) and we expect to love this new one just as much.We received our customized sectional earlier than promised. It was delivered and assembled with great care.We discovered that we needed another section so we went back to see Mike and he, again, took great care of us. Much to our pleasure, the extra piece was available from the warehouse. We LIKE MIKE...we will definitely seek him out for all of our future home seating needs.

Staff was great to work with me to find the perfect La-Z-Boy at the best price that I could take home the same day! Very happy with the purchase.

Had a positive shopping experience here with friendly staff. Felt comfortable with the COVID protocol they were enforcing. Cant wait until my couches are delivered.

From the time we entered the La-Z-Boy store you immediately notice the high quality furniture. We worked with David at the Columbia MD location. The entire staff was very helpful assisting us with our furniture choice and design. It doesnt stop there. We had our furniture delivered and the delivery guys were top notch. I learned their delivery people are actually La-Z-Boy employees.They gave us notifications when our furniture was being delivered and were willing to work with our time schedule. The price was very competitive and the quality is much nicer than most stores. Will certainly buy again from La-Z-Boy. We would highly recommend.

Very helpful and courteous staff at the Columbia gallery at Dobbin Center. I am furnishing a new home and the manager Lynn gave me individualized service and was patient and very knowledgeable in her role. I would highly recommend this store for your home furnishing needs. I would also like to acknowledge the designer, Ms Dubey, who met with us along with the store manager Lynn and devised a plan for us to get a visual of our choices for the rooms we were furnishing. Thank you to all!😊

Overall, please with my purchase. The store associates were helpful, not pushy and accepted my veteran status for a discount. The only negative is delivery times given the current state we are with Covid.

No pressure experience. Beautiful store. Herb, the salesman that worked with me, was helpful, quiet and not pushy. Ended up buying 2 sofas. Went back and bought the matching chair. We definitely do business with lazy boy again

The back of the chair came off 40 days after it was delivered a 799.99 dollar chair this should have never happened not a satisfied customer

Nice choices in style and fabric.

Great I store assistance. Delivered earlier than expected. Delivery team was very professional

I found exactly what I needed as usual. Can’t go wrong with Laz-y-Boy. Love that the furniture is made in America, too. My sales lady was so knowledgable and helpful. I do wish my sofa was going to be delivered sooner than 4-5 months.

Quality furniture; great selection; Covid respectful; wonderful customer service. Lynn Yoho did a superb job taking care of us. We have been La Z Boy customers for years. Looking forward to receiving our new Power Recliner.

After searching other furniture businesses we chose to purchase a sofa from La-Z-Boy, even with killer deals elsewhere. Mike S. helped us choose the best sofa for our living room and assisted us with all kinds of information you would need to know as a pet owner. Thank you for all your help and most comfortable options than any other competitor. Oh, it’s all made in the USA too!

I have been looking at the furniture from Lay Z Boy online for sometime now. Therefore, I decided to visit the nearest location in Columbia Maryland to take a look at what they had to offer. I wasnt surprised at what I saw on the showroom floor because I knew the design and quality of furniture would catch my interest. I am very satisfied with my selection and looking forward to the delivery.

We had an enthusiastic salesperson who found the very chair we were looking for, on sale, and in stock in the warehouse. It doesnt get much better than that! Thank you!

I was able to make an appointment. I brought examples of the colors I wanted to use, and a swatch of my carpet. The store manager quickly selected some fabrics for me to consider based on these and a photo of the room and existing furniture. I was finished and out the door in under 20 minutes and am now looking forward to two beautiful, comfortable new chairs. Everyone followed COVID protocols with masks, social distancing, lots of hand sanitizer and patience. Very pleased with my experience.

EXCELLENT customer service. My wife and I found just what we were looking for, and with just the right amount of (non-intrusive) guidance from customer service. We give particular praise to Mike, whose customer service was on par with the very, very best weve experienced (and my wife used to work at Disney World, where customer service is top tier). Not at all pushy, saw us as people and not dollar signs, and very accommodating and professional. 5 out of 5 stars, for Mike and the La-Z-Boy store as a whole.

Excellent service. Listen to what type of recliner I wanted and showed me good examples. He even took into consideration my height and how well the chair would fit. He also took into account the color scheme of my room. I couldnt have asked for a better salesperson!!

Really enjoyed working with Sommers! I came in, knew what I wanted, and Sommers helped me execute.

Herb and Lynn were the ultimate professionals. They were there to help us when needed but we’re not pushy and wanting to make a sale. We tried out several recliners and they provided assistance when needed/requested. We are the happy owners of a new recliner. Thank you for delivering level 10 service.

The store was very clean and well-furnished. The customer service, however, was mediocre. We worked with Lynn, the manager (who was great the first time we stopped by) but seemed disinterested and somewhat impatient when we returned to purchase our couch (granted, it was Black Friday). Can’t speak to the quality of the furniture as we have not received it yet, but will update this review accordingly.

We worked with David at the Dobbin store. David was great! He was incredibly patient as we picked out the specific patterns we wanted for our pieces. Our kids went to the store with us, and as I was watching them, David would provide me updates from my wife. He was extremely helpful and we would buy from him again!

I went to the design consultation and it was very helpful. The design consultant gave me options and spent time to make sure I was happy with my selections. No pressure.Due to Covid, delay in getting furniture is 4-6 months. Otherwise it would have been 5 stars.

Sommers is an exceptional sales person. We weren’t planning to make a final decision when we walked in to the store today, but she helped us find exactly what we wanted with her friendly approach and expert guidance. I wish every buying experience was this good!

The staff were very knowledgeable and very friendly. They were able to compare chairs with me and meet my needs.

The manager was really helpful and knowledgeable about the sofas I was looking at. She helped me with picking a material that I liked and answered all my questions.

Warm and welcoming. The store is neat, cleaned and displays well.The associate was very nice and went out of his way to help me get the chair I wanted.Very pleasant experience.

We had a wonderful experience at the Lazy Boy store in Columbia. We received honest and helpful feedback on our questions and our choice selections. We didn’t feel rushed but instead was given ample time and space to walk around and think about what we wanted to purchase. We are very happy with the results and are very grateful to Mike and Manasi for all their help. We have a gorgeous room in large part because of them!

Our sales associate Lynn was excellent. Very patient and explained everything and answered every question. We placed the order Saturday and is already being delivered Friday! So excited to get my birthday present :) The store was clean and very nicely furnished.

Great experience at Lazy Boy. Very knowledgeable staff made a very easy transaction.

Ive been dying to purchase the Grayson leather sofa and recliners for the past two years. Unfortunately, they were outside my budget. Fast forward to Memorial day weekend, I made an appointment with with Lynn who has worked for La-Z-Boy for 10+ years for a site visit and estimate. Lynn was very knowledgeable and professional. She worked her magic and got the estimate and all the upgrades within my budget! Im currently building a new home, so if I need anything else I will definitely contact Lynn for assistance. Shes my go to sales associate. I cant wait to receive my new furniture! Thanks Lynn and La-Z-Boy!

We purchased the Aspen sectional and only had it about 8 months and the material began to fall apart. We are a household of 2 adults and no children. It took about 3-4 weeks to even get ahold of anyone. They would tell me someone would call to schedule a service call and then nothing would happen. I stopped in to see Manci that helped us when ordering the sectional and she said she would contact someone. Within 3-4 days I was contacted and pictures were taken and they decided to replace the sectional. Amazing right? Couldn’t ask for better service. Well that was about 4 months ago and we still do not have our replacement furniture. 🤷🏻‍♂️ I understand the Pandemic has stuff backed up but come on. We have moved and bought an an entire house of furniture and still don’t have the 2 recliners we ordered. I spent an hour on hold with customer care and she politely told me I should be happy it’s been 4 months and not 6. I even purchase other furniture and gave them more money along with ordering the replacement furniture. At this point I wish I would have just taken a refund or something. Lynn and Manci are awesome. La-Z-Boy quality just isn’t what it used to be. Definitely shop around.

I made an appointment to select 2 recliners. I had reviewed the selection on the website for type of recliner that I was looking for. I had narrowed it down two styles and called the store in Columbia to make sure that they had the style I was interested in so that I could make certain that they were the right size for my room and comfortable. Apparently what I saw on the website was not totally accurate but David, our salesperson, found us one that met our criteria and budget. It was a pleasant shopping experience, npw I just have to be patient until they arrive!

We had a great experience, especially during this weird pandemic time. Sommers was so helpful and accommodating. Knew the product and helped narrow down selections based on my husbands stature and needs, and helped my father in law figure out what he wanted. If you’re in the market for furniture go to Sommers at La-Z-Boy.

My order was 6 weeks late. I left messages and sent emails and did not get responses from three employees, including the store manager. Horrible customer service. I will not shop there again. Thousands of dollars of furniture requires good customer service.

Very good service from sales to service. Was kept informed along way and item delivered promptly. I was particularly impressed with the delivery men, Angel and begins-with-an M, his helper. They were courteous, efficient and took the time needed for me to run through my check list of items. Angel also instructed me in how to operate the bed and did so in a very good teaching manner. I am very impressed. You have a very good (actually two) employee here.Satisfied Maryland Customer

I had the BEST experience at the Columbia, Md La-Z-boy! My sales associate, Sommers Richards was knowledgeable and extremely helpful throughout our process. I cant express how much help my designer, Manasl Dubey was in the process. These two individuals made my experience so easy and enjoyable. I will diffently come back to the Columbia La-Z-Boy store. I will defiantly request these two individuals! It is so refreshing to go into a furniture store and the associates know what they are talking about and know their products! I had made a purchase of over 15K.

The staff at this store were extremely knowledgeable, personable and helpful. We needed two new recliners as replacements for older ones and we were extremely satisfied with the service. We have had La-Z-Boy recliners previously and are confident these new recliners will last a long time and provide a very comfortable fit.

Summers helped me and my husband find two rocker recliners. Even though she was busy helping several customers at the same time she took time to make sure we found the right chair in the right color of fabric.

Lynn was so helpful. Very professional and knowledgeable.

I absolutely love this store and I had a great experience with Hereb, he assisted me pick my sofa and spent a lot of time explaining everything to me. He gave me his undivided attention the entire time I was there and went above and beyond to make sure that I am not overpaying for my sofa. He even made sure he can get my sofa as fast as possible. Very happy with them.

Lynn was knowledgeable and helpful. Uncomplicated. Thank you!

Lyn was fabulous. She is very knowledgeable about the products and was very helpful in her ability to help m and my husband. 🤓

Love my chair, and received it 3 mos prior to promised delivery date

Herb was by far the best sales person we have ever had the experience with. He was absolutely amazing and informative.

Sales treated us as if we were the most import customer that had. The process was consultative. The sales person (turned out she was the Manager) listened to our needs, discussed our interests and made multiple excellent recommendations. Follow up support from the warehouse for delivery can only be described as superior. The delivery fellas were professional, polite and quick. This was an excellent buying experience from start to finish.

A wonderful shopping experience. Herb Moran was a great salesperson who provided me with excellent service.

Great experience. David really took great care of us!

My experience in purchasing a lazy boy recliner was delightful. My husband and I had the pleasure of having a young salesman named, Michael, help us and he was very knowledgeable with the products on the showroom floor and showed us various styles. He was very patient and was able to answer most of our questions. I would have liked to have been showndifferent fabric lines other than the one that came with the chair style I chose.Now I can’t wait for my chair to come!

Sommers was a helpful, friendly and professional sales associate and Manasi is a talented, helpful designer. I was so pleased with my experience there and would highly recommend shopping here.

Sales Lady was very attebtive and patient.