Havent had a new bike in over 30 years. Wanted to look for a bike that was comfortable, affordable and looked nice. Chris greeted my wife and I and was super helpful. He was awesome! He helped me find exactly what i was looking for in a bike. Chris explained all of the features and benefits of the Verve 2. Fitted me with the correct size frame. I loved it. And my wife, Kim, also loved it and we ended up buying 2 bikes. Chris made our shopping and buying experience enjoyable. I would highly recommend dealing with Chris if you are looking to purchase a new bike.Mike & Kim Taylor

The Trek store in Dublin is awesome. Large store with plenty of room to browse bikes and accessories. The salespeople were knowledgeable and the service department helped me get my bike back on the road. They can work on any brand bike, and the price for reconditioning my bike was very reasonable.

We had the best all-around experience from your Trek store! We had to order our bikes but Cam was great about it and helped us find the style we wanted. He originally told us they probably wouldnt be in until August so we were surprised to get the call saying they were ready in May! When we got to the store to pick them up, Cam helped us again and got us fitted for our bikes and helped us with the test ride. He also helped us pick accessories. Then Nate was helping us also because we brought an old Trek bike we had in for a service quote. Both Nate and Cam were wonderful. We even enjoyed a beer while we waited for our accessories to be put on our bikes. Then when they were finished, Nate showed us how to take the front wheel off and put the brake stopper in while the wheel was off. Then Nate and another young man who I cant remember his name, walked our bikes out to our car and helped load them nicely. Everything from start to finish was wonderful! I highly recommend your store and especially Cam and Nate!

Trek purchase and Dublin store.Update information from this Trek store is not helpful. Made a purchase with delivery stated to be June 7 and with repeated update inquiries it’s now June 19 and all store contacts lack any info on current status.It seems the Trek logistics system either lacks accurate information or store representatives can’t access timely updates.Initial sales process was smooth. Results at the moment are unknown. Recent call connected me with the sales manager. That person committed I would hear back today or tomorrow. Hope for a reliable update.6-30-2021 UPDATESales manager Isaac was very helpful and located a bike perfect as an alternative. Picked up and Evelyn will be happy. She test rode yesterday. Thanks to Isaac for all the effort in delivery of her new Townie bike!

Steven was very helpful on the phone and was also very helpful when I worked with him in the store at TREK Dublin in Ohio. I was promised an assembly and pick up day and he was able to get it done 3 days BEFORE promised! Thanks to Steven and the bike shop folks!I have only ridden my Verve 3 a little over a mile to get used to the shifting, adjust seat height, and check handlebar position. I cant wait until the weather breaks and I can go for longer rides and enjoy being outside (without a mask)!Steven had very good recommendations about pedal upgrades and computer selection. I know I am going to enjoy the time I spend riding my new bike this Spring and Summer here in Ohio!

I was in town for the day for business and they had a black Marlin 5 that I’ve been looking for. Bike was still in the box when I ordered it online and I was only in town for the day. They rushed the bike to the front of the line to get it assembled and ready before the end of the day before I headed back up to Cleveland. Top tier customer service and the adult beverages in the waiting area are a great perk as well! Highly recommend.

This store is wonderful! The people are so helpful and friendly. I recently had a flat tire and was leaving out of town the next morning. They replaced my tires and tubes while I waited to make sure I made my trip. It is the only bicycle shop that I go to!

Having visited Trek Bicycle Columbus Dublin numerous times, the team is always found to be engaging, helpful and knowledgeable. Trek provides quality bicycles, but in sales it is the customer relationships that strengthen brand and customer loyalty, which this store does quite well.

No matter what my issue or question is, they always take care of me. I feel like they truly value my business, which is rare these days. Every person Ive dealt with at Trek has been incredibly friendly and helpful. This type of customer service really makes me want to keep buying Trek!

Great people here! Fun, friendly, and informative. Answered all my questions with a smile. Definitely will be going back again. Go Ducks!

Steve was a big help, he knew his trade and helped me pick out a perfect bike. Dual Sport 4.Also the place is amazing for accessories. A one stop (well stocked) shop.Update:Pics March 20, 2021Went tubeless tires this spring, with narrower tires, switched from 40mm (originals) to 35 mm. I can tell already the road is less jarring, more confident around sharp turns, great traction on and off road.

Knowledgeable staff, especially since I’m just getting into the hobby. At least they had biking shorts in stock. Will definitely be back for more gear.

Fast and friendly service while I waited! Definitely recommend!

It is the place to go if you want the bike that fit perfectly to your need! The sales take their time to give you advises and for them biking is first of all a passion. It is the first time for me that I find a store where I enjoy to spend my money!Super magasin, super conseils, une très belle équipe de passionnés!

The bikes and accessories are great, but its the service and store atmosphere at my shop that makes me decide to purchase here vs. online or at another store. Just very friendly, knowledgeable, and above all else, helpful... Even when there isnt a big sale to be made.

Very knowledgeable and helpful. Good selection and seems a good place to get your bike service done there.

The Dublin Trek store is great. The service department is top notch. Ask for Matt.

I had service performed on my bike and was really happy with how they treated me and the work was really well done. Great store!

Isaac Theodore helped us check on a pedal recall on our Verve 3 bikes. He was patient to find answers for us and followed through till the end! Way to go, Isaac!

Staff is very helpful. Same as Westerville where I usually go. They were very busy and did a great job keeping up.

Zack, the bicycle mechanic is my hero! Just before the Fredericksberg, OH Library Roll was due to start he fixed my pedals, which were out of alignment & went over my whole bike; tightening up everything that was loose. And then he fit my new Selle Anatomica saddle to me & my bike. I wouldnt have been able to do the ride without him.

Went in for a tube change and was offered a beer while I waited. This was awesome. Staff super friendly!

I waited for 7 years to buy a bike... I finally did it in 2019. I got an FX3 and that was the beginning. All the employees in the store were cyclists and help me find products that were good for me. I then purchased a number of addon items to dress out my bike plus clothing and other electronic gear. The products at the the Trek shop are designed to work together and fit. I know other people try to get stuff off the internet and some works and some doesnt. It is really convenient to buy things that were designed to work with Trek. I took my bike back for service over the winter and had it tuned up and had some things fixed. It was great to be ready to go early in the spring. Im at 500 miles plus and counting!

The Staff is always knowledgeable and courteous. Trek bike are fantastic and I would recommend them to everyone. In the past 2 years I’ve bought 4 Trek bikes, Fuel EX 8, Roscoe 7, FX 4 Sport carbon and an FX 2 for my sister. You can’t go wrong with a Trek!!!!

Great shop. Team is always super helpful and friendly.

Got my 30 year old Trek bicycles overhauled in three days. Friendly staff & great service at a reasonable cost. Love their passion for cycling!

Staff was engaging, energetic, and knowledgeable. It was a really enjoyable shopping experience. Give ‘em a shot.

The Trek Store in Dublin saved Christmas for our son! We had ordered a bike for him back in September from a local bike shop and found out the week of Christmas that it wasnt going to arrive in time. I called the Trek store only a few days before Christmas and Jordon went above and beyond to take care of us. He was our Santa Claus this year! We will never hesitate to purchase Trek bikes from this store and will recommend to others as well. They have gained lifelong customers!

I knew a year ago I would be purchasing a new bike. I looked at the various options/manufacturers and settled on the Trek Domane SL7. I visited the Trek Store in Dublin, OH and was met by Jordan Bodwell. Jordan was great to work with and helped me find the best bike for my needs.

Responsive, knowledgeable, helpful, friendly are all dimensions that I have experienced in my dealings with people at the store.

Outstanding customer service EVERY TIME I enter the Dublin location or call them. Pleasant, knowledgeable employees who carry through consistently. Their attentive service keeps me coming back again and again. Kudos to you! Great work and thank you👍🏻

Always helpful. Will make things right if something is not what you think it should of been.

I purchased the 2021 Trek DS 4, over the phone, from Jordan. He made sure I was getting the bike I was looking for and asked questions to make sure the bike was right for me. He took the time to recommend accessories, I had not thought about. I drove 4 hours to pick up my bike and the pick up process was painless. When I arrived at the store, Jordan was busy, so Isaac took care of me. He made my bike ready and took the time to make sure it was fitted for me. Even though the store is 4 hours away, the staff made it worth my time. I HIGHLY recommend them.

Had a great experience shopping for a new bike with Griff as the salesperson. He was great at listening first and giving ideas for when you should consider something. Even during the pandemic, the staff here (especially Griff) was willing to put in the time to make sure you get the right fit. I tried a couple other local shops. Only one other (Roll:Dublin) was willing to put in the time to make sure you get the right bike, while the others gave one word answers and tried to get you in and out as quickly as possible. The bikes are top notch as I have owned 3 treks previously and all three (one from the mid-90s) are still rolling and working. That said, the people at this location are even better.

I’m visiting from out of town but planning on buying a bike soon and came in to take a look. Isaac fit me for a frame, listened carefully to what I was looking for, and let me test ride a great bike even knowing I wouldn’t be able to purchase same day. I really appreciated his time and expertise and I will most likely be buying a Trek hybrid to complement my Trek road bike soon!

I have always been pleased with the quality of Trek BIkes, Ive just now purchased my fourth and havent ridden anything else as an adult. Ive bought three of those at Trek Store Dublin.The customer service Ive encountered is off the charts: patient, knowledgeable, kind, willing to work with you no matter where you are, whether seasoned or newbie. And I havent found the kind of cooler than you vibe that I sometimes find at other shops - at Trek its all about service and helping the customer to find the right ride, the right accessory, whatever.It honestly seemed a miracle that I found exactly the bike I was looking for: in these days of high demand and low supply, Id almost given up buying my new gravel bike until maybe September of next year. I walked in to the Dublin store, at a loose end for a few minutes, and was stunned to find that they had just received the model I was looking for, in the color I most wanted. Jordan worked with me and got things set up so that I could get my bike.The next day Isaac worked with me on the front end, and Dan, the builder, on the back end, to get everything set for me to take delivery of my bike. Isaac worked back and forth with me on the final details through the day, texting back and forth with options, prices, pictures, details, recommendations. This all helped me to make those decisions during breaks while I was still working, and then spend less time on the shop floor when I arrived, which was a huge help.It was all brilliant! I had a great experience, and am very happy that Ill be able to get out and enjoy some touring and gravel riding early next year. Thanks, Trek!

I purchased a new marlin 7 while being in the Dublin location to get a competitors bike worked on. While there I asked about a trade in and ended up trading in a bike I had owned for less than 6 months on the marlin 7. The dealer support and customer support offered by trek is amazing and the people working in the stores I have visited have been professional, knowledgeable, welcoming, and helpful. They are certainly going to get more business from me in the future

I love the service I receive at the Trek Columbus store in Sawmill Plaza in Columbus. Ive been going to this store for over 10 years and is my top choice for anything cycling in Columbus Ohio. All staff have always been respectful and very helpful, taking the time to educate and not just sell. I also have utilized the Trek Warranty (best in the business) twice and they were super helpful in explaining options and helping with the decisions.I feel like my bikes and I matter when I go to this store.I also want to call out Matt at this store for his superior customer service and his unending detailed knowledge that he willingly provides every time Im lucky enough to interact with him. He goes above and beyond to make sure I understand and am comfortable with the services and products provided.I also love love, love the Thanksgiving-eve sale event, and end up buying a ton of merchandise and interacting with the Trek employees and customers, having a great time.Lastly, you cant beat the quality and style of a Trek bicycle, their warranty, and the services provided by the techs.

The staff was incredibly helpful at helping me find the type of bike and setup that was best for my kind of recreational bike riding. If youre looking to buy a bike now that will last the rest of your life, I would certainly recommend seeing the experts at here at Trek!

Issac was outstanding. I brought in my 16yr old autistic son for a new bike. Isaac was both patient and over the top helpful. I couldn’t have asked for a better shopping experience.

Trek maintains consistent quality products and excellent customer service. We’ll be customers for life!

Above and beyond customer service! We finally were able to get both of our children a new bicycle. Thankful for their trade in program for the future as they outgrow them. Cannot say enough about the positive experience we had at the Dublin store!

Service was wonderful! Everyone was very helpful!

Timely, knowledgable, and friendly service. Would highly recommend.

I am very disappointed to receive such a reply to my complaint. Naturally there is no history. I moved from Georgia in June. I always bought my bike at the Atlanta Cycling Ansley. They know me And the staff was wonderful. I dont need any excuses anymore. I wont go here.

The service was excellent! I went in to get a new wheel for my road bike and ended up getting to mount the tire and tube myself! I told Jordan I didnt know how to change a tire by myself and he was more than happy to walk me through the process. Im so glad I have such an awesome local bike shop.

I havent been on a bike for close to 30 years and I knew nothing of what the biking world was like now. Stephen taught me what I needed to know to make an informed decision as well as find the right size of bike for me. TREK is my bike and Sawmill is my store. I highly recommend this store. Thank you!

The service at Trek Bicycle in Dublin was phenomenal. I took my daughters Electra Townie bike in to have the chain tightened. They fixed it in a few minutes. I bought a basket and a bell for the bike and realized they didnt even charge me for the chain repair. They said no worries! Awesome service! Will definitely be back.

Excellant place to get your bike worked on

Great Experience- gave me a detailed summary of all the changes that needed to be made on my bicycle. They completed the maintenance in one day and sent me a text when my bicycle was ready for pickup.

Quality service, quality bikes, quality parts. A little on the pricey end, but I guess thats what you pay for good brand names that have maintained good reputations for decades. Oh, and thanks for doing the free ice cream event!

Super friendly. Deep mechanic staff for ideas and confirmation of what to do. I trust this staff’s recommendations, which is ultimately what any of us want in any service company to something we love like cycling.

Great experience buying my new bike at this store. I had shopped at 4 other stores last Saturday and had test rode my bike that morning. Very helpful friendly staff, clean showroom, and they were following Covid 19 guidelines. When I had made the decision to buy that bike later that day they had already closed. I called Sunday Morning and Jordan put my bike on hold until I could get there. I was very thankful because inventory everywhere is so low. Thanks again, I love my new bike 😊

The staff here are excellent in everything they do, I highly recommended this business.

Fast, courteous customer service. Totally set me up with a solution for the issue I came in for. Very satisfied.

Bought a demo bike and was told they treat it as new bikes being sold ... Had a few issues after riding it, brought it back in to get looked at... Both sales and service took care of me and my mountain bike free of charge ... Thats awesome customer service and had me back out the same day riding ... Highly recommended

Stopped in 30 minutes before close and was provided great non rushed service in purchasing my bike. Knowledgeable staff and great selection of bikes. Will definitely be back.

Impressed with responsible staff. Given above and beyond information. Been browsing the Trek Bicycle Ride Club book given to me for free. Road first 32 mile route via app and QR code. Had an amazing time and cant wait to come back in for next bike related project or repair.

Found the perfect bike for me. Expert service. I love dealing with people who know what they are doing.

Chad and crew were very helpful with servicing and replacing the components to get my Fuji back to riding like new. Great work overall!

Great team and service! We bought 3 bikes over the past few days and were very happy how the team helped us find our perfect bikes! Can recommend to anyone.

You wrote a review for Trek Bicycle Store of Columbus23 hours ago5.0 star rating3/12/2018I dont know where to start to say how great of a Bike Store this is!!!!Everyone is super helpful and knowledgeable. Chris F. spent a bunch of time with me and did a Precision Fit he sized me up for a new Project One Domane SLR, I was very anxious to get on it and take it for a ride. I was more than confident I was on the correct size bike frame, handle bar shape and size, stem, and crank length. The service dept is awesome, this team of mechanics is top notch and up to date on all the new items out their, have never felt so confident in a group in many years. I have had them take my previous Madone and upgrade it to DI2 from mechanical, which worked flawlessly. Now My new Domane came in and Matt and his staff built the Project one from ground up for me and it works and looks awesome, and unbelievably comfortable, bike was set up according to my Precision fit. I took it for a ride and have never been this satisfied with a bike in my life. If you are looking for a bike and can get into this Trek Store location it will be really worth it. If you need your bike serviced in any way this is the place to go.I wont shop or have my bike serviced anywhere else.Thanks Chad and all his staff for there Great Assistance.

First let me say that Jordan delivered!! I live in AZ buying this for my son in OH. Confusion over how to pay and Jordan was able to get it sorted out quickly EVEN after the sale. Totally pleased and impressed and one happy son.

I have been to Trek Bicycle twice now, and each time, I have had amazing service!The first time (@5 years ago), I was trying to figure out how to set up my folding bike. Id been to another store that basically said, We dont carry that. Cant help you. At Trek Bicycle, the response was more Cool! Ive never seen one of those in person. Lets check it out and get you going!This time (last week), I needed new tires and tubes for my old Schwinn, and again, even though they dont carry that brand, they helped me find the tires I needed and went above and beyond to answer my questions and help me learn to care for my bike properly.Honestly, this place has the best customer service of any store Ive been to in Columbus (not just for bikes), and I will never go anywhere else for bicycle care or help!

It was great dealing with everyone at this store. Isaac did a great job getting me into the bike that fits my needs as I get older

Always great service.

I had a great experience today at the Dublin Trek Store. I simply went in to purchase a tire tube after the valve broke. One of the salespeople, Nate, must have noticed I had no idea what I was doing so he offered to fix the tire for me. Nate was kind and patient enough to walk me through the process of how to fix a tire. Nate not only saved me a lot of time today, but he got me back home earlier so I could go on a bike ride with my son. Nate...you made my day. Thank you!

I appreciate the knowledge and consultative nature of the employees.

My son and I were first time customers Trek Bicycle Columbus Dublin. We are new to mountain biking and started our search for new bikes there. Stephen greeted us upon entry, listened to our story and immediately set out sizing us for bikes and then showing us options in our price range. We then set out test riding a few models. Stephen answered all of our questions and even gave us a quote for two new bikes. We shopped around and decided the quality of the Trek bikes in our price range were superior to others we tried. We also liked Stephens knowledge and helpfulness. We returned and ordered our bikes, Stephen helped us pick out pedals and accessories. We picked them up in less than a week without any issues. I will add that when we returned to pick up the bikes we received the same helpfulness from the other store associates. I feel that this store has friendly knowledgeable personnel and a great selection of bikes and accessories.

Friendly staff! They found what I needed quickly. I’m still nervous going out with covid, but felt very comfortable here because of how clean the store was. Just a very pleasant experience overall!

This is a great store, with awesome customer service!

Love it!! They where very helpful and attentive. Isaac went above and beyond and the team made us feel very comfortable.

Amazing shop. The store was packed when we got there but we were still greeted and an associate got with us very quickly. The staff was very knowledgeable and not pushy at all. Great experience for getting my sons first bike without training wheels. Top quality product and the kids trade up program will be wonderful as he gets older. We will certainly be back.

I appreciated how you handled social distancing. I felt safe in the store, and you were able to fix my bike within minutes. Thanks!

A Great place of knowledge, professionalism, and value for the Trek brand!

Shane was very helpful and professional. His service was fast and friendly without any pressure.

Just bought my third bike from this shop. The employees are knowledgeable and very helpful.

The mechanics and sales team were very accommodating and answered every question to the fullest. They made sure that I had just the right bike and patiently waited on me while I took multiple test rides. My purchase even ended with an associate helping me load my bike on my bike rack and giving me tips about the best type of rack for my bike. Also, my new bike is the best. I was very concerned that I would never find a bike with a ride as nice as my Cannondale. I was extremely pleased when I tested it on one of my favorite bike trails. It is, without a doubt, the best bike I’ve ever owned. 100% worth the money.

We decided to replace our bike fleet this week and picked up a few Marlins and a Roscoe for the family.We spoke with a fun and knowledgeable fella named Jordan. As always, the sales staff was wonderful and Jordan even more than most. We ran this guy around for over an hour before finally making choices and getting wrapped up. In the end we met a new sales guy, got the right bikes for the job and best of all we are on our way to a biking weekend in Southern Ohio with our new rides.Side note: Jordan Needs to Mod His Tacoma...😬

It’s Friday at 6:30pm and they’re already closed? I just looked at their hours and the latest they’re open is 6pm. Not cool!

Very much customer focused. They take the time to answer all of your questions.

This is the kind of place you WANT to do business. Kelly, the staff that has taken care of me, is the BEST! Really a bike-shop-rock-star IMHO! He listened to me and was thoughtful about his recommendations. He followed up with me after my initial visit, and I was able to be honest about what I wanted and the price point I was comfortable with. He took my wish list and brought it to life! I did a test drive today and the bike he picked out for me was PERFECT! I wont take my bike business anywhere else. I am so impressed with the product, but even more impressed with Kelly, his professionalism and knowledge. Great customer service! Great store! Certainly worthy of stopping by to check them out. You wont be disappointed. Highly, HIGHLY, recommended!

From the time I entered the door at Trek Bicycle Dublin, through my “test drives” until I excitedly drove off with my new bike in the back of my car, the sales staff made my entire experience as wonderful as it could be. Each member of the team was knowledgeable, patient, professional, courteous and made purchasing my new Trek bike lot of fun.

Everyone we worked with at Trek Dublin was excellent! Thanks Chad, Jordan, and Mason for helping me find the perfect bikes for my Wife and Daughter........

Mason Nevels-Mgr. & Matt Herrin, at the Sawmill Rd. store are both outstanding guys who have nothing but the best interests of their customers in mind. Their product expertise is also second to none!!!

The bike I purchased is the most comfortable Ive ever ridden. The build quality is amazing and its obvious that it will be the bike I ride for the next 20 years. The staff at the Trek Columbus store on Sawmill Parkway in Dublin was incredible. From the day I walked in looking for my first road bike to the day the sale was made, Kelly Eager showed what a sales person should do to make the customer happy, no matter what commodity. The store went beyond my expectations for getting a bike in from across the country for me just to test ride to making sure I was properly fit to the bike to making the sale. Great experience.

Matt Waitte is a great proffessional. I cant trust in anytime; best service and quality. A ++ Everytime we had the chance we stop by. This why the are #1

My husband and I stopped in to Trek to see if they had any bikes in stock for us. We havent really biked since we were kids and were looking for a way to help us get back in shape. Unfortunately, with the COVID craz, there is very little in stock anywhere. Griff was very helpful, taught us a lot about bike, made suggestions based on our goals, never made us feel out of place for not knowing and encouraged us to keep checking back. We stopped back in a few times to check and got lucky that they had one that worked for me. Griff helped us figure out what we needed to get started, told us what wasnt needed and seemed to sincerely care about us and our experience.

Exceptional staff who are genuinely interested in your bike needs and concerns. Very personable and supportive staff. They go beyond the call of duty to help their customers. They are my go to local bike shop!

The service at this location is great! They sold me a 2019 Marlin 7 which I am completely in love with, silky smooth ride. Any and all questions I have had regarding upgrades and accessories have been carefully thought over and they have catered to my every need. I will happily continue to purchase from here again and again for the foreseeable future.

I absolutely LOVE my bike & out of all the stores I went to in order to research, Mason was by far, the most informative, accommodating and it was a genuine pleasure purchasing through him.

A week ago I traveled from near Toledo to purchase a new bike. Bad experience with the local bike shop in Whitehouse, OH. Couldnt be happier with my decision. Found an excellent shop with a staff that treats you with amazing courtesy and friendliness. Thanks Isaac and Stephen great service from you both! One week now with the Domane Sl6 and I couldnt be happier. Thanks again guys see you soon for service.

Excellent service

Always friendly and informed service whether Im in for maintenance on a bike or buying gear, good selection of equipment I need for riding. Had my last bike fit there and it was a really great fit

I recently moved to Columbus and was looking for a good bike shop. Stopped in based off the reviews and was not disappointed. Their selection of bikes and gear is awesome and the staff was more than willing to help with questions and riding locations. Highly recommend and will be returning.

Easy to work with. Great service!

We showed up at 7:10 not knowing they were closed at 7. A sales associate named Kelly happened to be near the front door as we turned around when we saw the closed sign. He let us in to look around and was very nice in doing so. He was knowledgeable and seemed to be in no rush even though we showed up there after hours. I will strongly consider purchasing my bike here a few months from now.

Accommodating and great customer service. Wish they had more selection of lower end bikes but probably because I’m new to the sport.

Safe environment social distancing ..kudos to the shopi did not have an appointment but they got me in late in the afternoon to repair a broken spoke in rear tire and had it done before closing...truly appreciate it

I’m a first time Trek owner and I love my bike! It’s a very comfortable and smooth ride. The staff at this store is top notch!! Mason is very knowledgeable and thorough and did a remarkable job of educating me on my options. I’m looking forward to putting many miles on my Verve 2!