Johnny was very helpful in getting me my iPhone 13 pro in the size and color I requested in a very short time. He also encouraged me to get the accessories I needed to help protect my device. I will recommend all my friends and family to visit Johnny for all their needs. Thanks again Johnny Jones for all your help.

I’m on my brother’s plan and went to upgrade my iPhone 7. Ended up with a 12 & everything went as smoothly as possible. Jamere, the lady I worked with, was wonderful and I have nothing but good things to say. :) Keep it up!

Terrible customer service. There’s ways to talk to people and it’s not polite to talk about customers to coworkers when simply asking questions we were unsure on.

I was impressed with the customer service. Michaela was amazing. She took good care of us and walked us through the process. She went the extra mile to try to preserve all our information from our ancient iPhone, and succeeded in getting most of it.

It was a pleasure to deal with all of the staff especially Brogan. He dealt with my deslexia issues patiently and kindly. The whole store experience was much better this time than the last time. Would highly recommand Brogan or Michaela they are both good at their jobs and with people.

Elizabeth was so helpful and friendly! She made sure we understood all our options. She was patient and informative with us and I think if all sales people had her attitude verzion would be doing an even better business!

Very helpful! Got us in there and got us out with no problems. Johnny is the best!

Was putting off getting new phone for months...I wanted a real person in to answer my questions and set up my phone.Elizabeth took so much time to answer and set up my phone. Really happy that I found the phone I wanted and didnt lose any aps. contacts or pictures.

We called the Verizon Corporate in Tupelo Ms on August 24 to order a new Verizon IPhone 11. We were told that this particular IPhone was in stock at Russell Verizon in Columbus Ms, and would be available for pickup on August 25. I called the Columbus Verizon at 9:05AM to see when I could pickup the IPhone 11, but Alas!! The rude male employee told me it was not in stock, that it wouldn’t be in stock for at least 3 days. I was also informed by said male employee that I would have to purchase a much more expensive IPhone from him if I wanted a phone today!! I told him to forget it and I would go elsewhere. We immediately called the Corporate Verizon back in Tupelo Ms when the nice lady told me to go to the Tupelo Verizon on Hwy 45 N, they had one in stock and the Tupelo Verizon would take care of me. I was there at 2pm and the female employee in Tupelo had everything ready and was Very cooperative. I will NEVER go to Russell Verizon in Columbus Ms again. Leave Russell Verizon alone, a truly horrific experience.

Absolutely horrid. We ordered two brand new iPhone 11 pros on the Sunday 19th And was guaranteed to have our devices by the following Tuesday or Wednesday at the latest. One phone came in but not the other and no one seems to know when the other device will come in. I have called and talked to several store associates including the manager and have made zero headway. Due to the delay and then not being able to help I have also had to pay for another months service on my old plan. Russell Cellular is an absolute pathetic excuse for a Verizon retailer and I’d suggest just ordering everything on line as apposed to even walking through the door. I have never experienced such lack of help or care in my life. And would definitely rate lower than one star if it was an option. If things are not resolved by tomorrow I will very likely ask to be refunded the money spent and go elsewhere or just order the devices myself since the staff is too incompetent or could care less about resolving the issue. Absolutely pathetic. I will say the employee who originally set up our order was fired for reasons I do not fully know but that has not done anything to fix the current situation on my end. Bottom line don’t waste your time

Best service and costumer help thx for getting me setup Johnny 😎

Very friendly and helpful environment, even though they did not have a case for my new phone, they told me where I could find one offline.

My experience with LAKETHA Cunningham was well worth it . She was very friendly when I entered Verizon and she was also helpful. I would recommend anyone to go see her at Verizon wireless in Columbus, Ms.

Michela was amazing!! So nice! We were in and out.

I worked with an awesome lady in Columbus Russell Cellular Store her name was Tina

Makayla was pleasant, patient, and productive, and I am connecting to the internet again. All good.

Great customer service!

I was changing service providers and wanted a new phone and plan Johnny spent over an hour with me helping me get everything done he went above and beyond what he had to do I work for the Postal Service and I know about customer service and he is great at providing that

Darian was very helpful, knowledgeable and patient with me. I had a lot of different transactions and requests. He spent close to 2 hrs helping me and taking care of all my requests. He did so with a pleasant, patient and kind attitude. He never made me feel like I was being too picky or too much trouble. I had a overall wonderful experience and left feeling like a valued customer.

He did a great job!!!!He was calm and he handle whatever was wrong with my phone. Columbus, MS has a great store and great employee⭐⭐⭐⭐⭐

Very good customer service, they were very knowledgeable about the products and helped me make a good decision for what I was looking for

Elizabeth was very patient and made sure her customers was satisfied!

I went in for an upgrade. I received very professional service, and was in and out. There were three girls working. They all worked as a team to achieve fast and reliable service.

I got to say he really made my day way easy with his help

Kayla was very very helpful with everything I needed got right in and out with the perfect phone LOVE IT...

Since we have switched over to Verizon our local store has taken very good care of us and all of our needs and answered all of our questions. Definitely recommend this location.

I had an excellent experience with Michaela. She was very courteous, patient, knowledgeable, and professional. Overall great experience.

Great help Johnny will help you with all your needs very friendly and knowledgeable at his job.

Service was especially when the retailers make your day

Micheala was a great help She was the only person in the store and she handled everything efficiently and with a smile

Christian was very knowledgeable and patient with me.

Makayla was very friendly, helpful, and knowledgeable. Short staffed due to COVID, Makayla was extremely efficient and entertaining as she handled three customers right at closing. All three customers needed new phones due to outside issues other than new service or upgrades and she took what could have been an aggravating experience for all and made everyone satisfied and smiling on a Monday evening.

There was only one person working and she was helping three people at once. People were waiting and was not fair for your employee. She was great!!!!!

Rude people, who know absolutely nothing about the services they offer. This place is pathetic.

Went to Verizon today and Tichina was so nice and knowledgeable and a great help with the service.

Knew what I needed had me checked out fast, love that in a store.

Manager was rude and refused to try to understand problem. I finally got Verizon customer service and the rep was very professional and solved the problem.

So helpful and knowledgeable. Great service from Johnny.

Great service on getting my phone fixed !!!

So far so good. Went in to open new account and move 5 phones over from another carrier. Johnny and Tracy were very helpful and patient.

Service was great. People were friendly and answered any questions I had. Would return.

Johnny was very helpful and resolved my phone problem!

Michaela very helpful. Very patient with me and asked frequently if I understood my new phone.

Ur authorized care person told me two daysago that i pay off my account. I could trade phone for a new x. Get there get all the paper work done. Then tell me 90 more dollars for taxes and a one time activation fee of 35 more. Such bull. And Merry Christmas !!!

These guys are absolutely AMAZING every time I come in the store! Ive been a loyal customer for 2 years and I refuse to go anywhere else.

Finally. A manager worth keeping! This store has a record of having poor management. Keep this one!

Exceptional service from Sakina! She got my husband what he wanted in a new phone, transferred over his contacts in spite of him not knowing his gmail password, and made him very happy.

This is a good place to shop. The products are always in stock and the associates are pleasant and helpful...

They couldnt resolve my issue, but it wasnt their fault. Friendly and a cute little store.

Very helpful and very friendly service.

Excellent service and staff in store. I wasnt happy with the way ATT was treating their loyal customers with the shortening billing dates without notice, not allowing you to set up autopay for your convenience as they state, extremely poor customer service, and frustrating service loss in certain areas in town. Id had enough of their lame excuses, so I went to Verizon! I got great customer service and assistance. Before I left store with my new phone and very reliable cell service, TJ the sales staff made sure my cell number was ported over and all my photos transferred to my new phone. As of now Im still getting great reliable cell service with zero service loss including out of town. I love the Samsung phone! Im extremely more than satisfied with Verizon. You need new cell service you NEED Verizon!

Love the workers here they are very helpful!

Incredible customer service!

Very Helpful

I have been with verizon for since before they came here. This past Saturday I had the worst experience ever! 1 am considering dropping my service with verizon. One thing for sure, I will not be back in the Columbus store. I surely would not recommend them to anyone. You guys should be ashamed!

This store has allowed someone who is not me to go in and make changes to my account. This is illegal. I am disgusted. The Verizon company does not hold itself accountable for the actions of one store! I will be closing all of my accounts ASAP and getting legal consultation. No one should have to worry about someone making changes to his or her account without permission.

I called the Verizon in Columbus, Ms. And the guy hung up on my twice!!! The second time he said their is a bunch of people in the store!!! This is one reason I’m switching to Cspire after 5 years!!!

Very friendly and helpful...not trying to get over like those other guys

Best Customer Service By Sekina Harrell

Needs more employees,but they were nice,miss the old gang,Tracey was our favourite

They helped me with all my questions and showed me how to do things.

Best selection of phones anywhere great staff good coverage

Awesome customer service...

Great staff. Fun to work with

Very nice service quick and very respectful

Did not get excatlly what I expected. But ok

Best network and best customer service hands down!

Very helpful, knowledgeable and curious.

Thank you Daren finally got someone to listen and take care of the problem. In the store tho. You sure wont get the same customer service on the Verizon 800 phone number. Thank you Columbus store.

Do not buy a charger from here. Purchased 2 expensive chargers from this place both stopped working within a month and of course no returns allowed.

It is a great network with good service, but the customer support is the worst they wont really answer the phone if you try to call and if you tell them you want to buy a phone elsewhere to use on the network they will come up with every possible excuse for you not to and they will straight up lie about how you can not even if you can, its just so unconsumer friendly they will straight up lie yo you, other than that a good network

Love love the workers they are so awesome!

Dont go to Verizon for customer service, they have literally no idea what they are doing. They dont respect customers. 6 years ago and this is still true

Good selection of cases for my phone. Staff was not well aware of promotions.

Great people who serve with a smile!

Phone dont pick up service. Then when we called in and they said that we could go to store and exchange the phones. Once there we are told its 70$ to return the first ones.

Efficient and friendly customer service.

The customer service has been pretty decent the last few visits but still rather chaotic the last few times.

They was very helpful and friendly

Great people who work there

Havent been here

Way too expensive

It was good

You do not have to be there long

Good place to shop

Nice Stores!!

Verizon suck

Sucks