Have been buying from here for years. Recently purchased 2 laptops and 1 of them wont charge and the other is garbage. Hopefully when I go in there we can agree on something else so Im not throwing away $250

DO NOT EVER buy a new phone from this place. In fact just dont give them your money at all; save it for someone who actually cares about their customers. We have been paying our Metro bill here for two years. Decided to get a qualified upgrade to a new phone, spent a lot of money here. Had the phone 8 days and it shorted out in my hand. Rather than exchange the faulty product they sold me, the girl at the counter actually had the audacity to suggest we pay for another used phone. Seriously?? We just spent nearly $400 getting new phones A WEEK AGO from the very same girl. She made us get on the phone with Samsung for 20 minutes to have them tell us that the store should replace the phone; let me tell you, Samsung was far more helpful than this place and cared more about us too. The technician at this store, of course, tried to say we broke the phone so they cant give us a new one. I mean it was the most ridiculous thing and totally scandalous. On top of that the technician didnt even know how to fix what turned out to be a very basic problem, once again, thank you Samsung. They dont even know the most basic things about the products they sell. I will never give this store my money ever again for any reason. There are, like, two people who are cool and helpful that work there, I rarely encounter them, however. Best thing about this store is the in-store cat.

Gr8