Very nice store..Had a lot of variety with great prices
The employees were awesome....but that store needs help in what to put on the clothing racks.....I will NEVER go back!!!!!!
Staff were friendly. They were very busy and the store manager was on it. Directing people to different departments to check out. All over the store making sure the operation ran smoothly.
Lots of great sales on right now! Got a super deal on a beautiful handbag! 👜
Fine. No womens jean shorts that are hemmed. Edit: While I appreciate the response, there arent any online either. Every pair is either a roll cuff or ripped. No hemmed shorts for women, only men.
Went shopping for a suit for my hard to fit husband.Suit jacket found in store, slacks ordered by the store to match. Found very nice dress shirt, tie with hanky and tie pin in store.The sales gentleman, Raymond, went above and beyond to help us out.Great experience with JC Penney.
If you ever need a haircut, I highly recommend Ayesha in the JCP salon. She’s amazing! She takes such good of her customers, gives great advice and has a great personality!!
I love shopping at J.C. Pennys they always have something I like and that I cant wait to wear
Found great discount. Always check the clearance area
The young lady who checked me out was VERY HELPFUL & SWEET!
Darius was very kind and had excellent customer service. He went above and beyond while helping me find the perfect blanket for my room—10/10 for Darius. Give him a raise!!! The girl standing in front had a little bit of an attitude, but maybe she was just having a bad day, so I wont hold that that against her
I felt that this location had a much better selection than the JC Penney at The Woodlands Mall. The staff were also present when I needed help or had a question, and they were very helpful! Parking was easier, too, since its a stand-alone store.
I ok need some more shoes but was fine.
It was nice and clean had what I needed
Ordered a bed in store and a week later they decided to cancel my order and refund my money without even telling us. Called to say I want my bed and the bed I ordered has been given to someone else instead even tho I already paid for it. The manager is incompetent and clearly incapable of handling in store orders and has zero customer service because she also refused to be accommodating after completely inconveniencing us with our purchase.
Love the clothing and the prices. Love the fact that you can use coupons even with clearance items.... You get Rewards that you can use with the coupon to make your prices even better... Employees are very nice
Got a greT hair cut at the salon, and found glassware that I need
Had my daughters hair cut by Morgan and she did a wonderful job with her and her hair! Totally recommend Morgan for your hair needs!!
Store is clean and organized. fast check out.
Great store and staff. Branden was very helpful and professional.
Horrible services merchandise wrong price and services was horrible and I would give zero star never ever coming back
Fantastic help. I asked for assistance & the young lady walked the store with me & showed me exactly what I was looking for.
They have a good sale going on. Didnt find anything for me but I was looking for something in particular
Very Nice staff. I had no idea what to wear to my celebration and the lady helped me from start to finish. Love my outfit! Thanks JC Penny!!
Do not use their curbside pickup! They told us the store was closed, so we left. Then they proceeded to give our order away, without even checking the ID. Now they wont admit they were wrong and told us the store manger personally gave us the order. They have kept us on the phone for an hour. Spend your money somewhere where they at least verify your ID and put customers first.*Edit* I had to go to the store and speak to a supervisor, to finally get a refund.
Great Mystery Sale..
Beautiful and well stocked store. Great staff. My sales associate was so nice and professional.
Well I have to edit my review from yesterday unfortunately, I returned to the same store today to buy my wife more jewelry because I had such a nice experience the day before, but the employees (the little boy who works as a doorknob cleaner and greeter I suppose) felt it was appropriate to disrespect me. I turned around and walked out and will never return to that JC Penney again and you can be sure no one in my family or any of my friends will be back. Ill be sure to spread the word on how this business is truly run. The only thing I regret was ever giving this place a positive review yesterday. To think I gave them 5 stars and a polite review just to have them spit in my face the following day. Never again you just lost a life long JC Penney customer.
Great customer service!
Overall - good experience. Good prices, the store is clean with the restrooms taken care of. The checkout has multiple people there which makes it easier. Curbside works great and convenient.
Awesome one on one helping me for a long time picking out things for me I needed awesome lady and never got mad at me
Great customer service is so rare almost anywhere anymore. Daniel, the gentlemen at the door was so kind and helpful. I couldn’t find some shoes for my niece’s birthday this weekend but Chanel and Anthonee made it happen! Exceptional customer service! Thank You!
Nice store. Very clean.
JCP offers quality clothing and unbelievable deals.
A favorite from my childhood. Love this store!
Great place to shop for great clothing at a great price..
Early black Friday sale was great. Got a beautiful ring at a great price. Only thing bad was they had me wait till Friday to take home.
Very nice outlet very friendly staff.
Perfect and love the store .
Always impressed with their selection and the cleanliness of the store. Their staff is always helpful and nice!
Disappointed in the clothing this time. Usually buy a few tops at least but not today. No mask if you have been vaccinated.
50 percent off items with a minimum purchase is misleading.
Not much style or collection. Some old style junk store.
I have always loved this store! It has a great Fashions, purses, kitchen stuff and socks!
Very nice visit. A real clean store. And location, was easy, to find!
Happy 😊 employees. Cant wait to shop without the mask 😩 😫
Ayesha always does such a great job on my hair. She only does appointments but soo worth it!!!!
Good deals, good coupons, big selection. The Arizona jeans are better than Levis with heavier denim and are often buy one get one free. Friendly staff.
Easiest shopping experience! I was in and out very fast
Def recommenced visiting the fine jewelry dept. It took awhile to size a ring due to the virus, but Becky, fine jewelry manager, did a beyond awesome job & got our ring delivered on time! 👏 👏👏🤩
My favorite store...quality, friendly staff and clean
Cathy in jewelry was great very helpful 👌 👏 👍 😊
Always great deals
Very nice time.
The have great sales on good stuff.
Very busy. Good sales. Cashier we got was slow and not very knowledgeable
First time here. Knowledgeable Associates, good selection.
Due to covid, it wasnt very busy. But the girl at the exchange/returns register was really kind and patient with us while wife was searching for receipt. Because of her kindness, we actually spent more money than what our return was worth.
Amazing selection but EXTREMELY overpriced.
My sytlist Amen is awesome. Everyone was gracious and kind
Good deal
As always the store had many sales. I found everything I was looking for.Sales people were very helpful.
The Prices for kids clothes are great rt now! This Flawless Brow works well if you dont have time or cant get to a Spa! The Shirt is from Jcpenneys.
Returns were slow but good....
This store does not require masks to be worn by customers, and with the amount of people in the building, makes it very unsafe to shop
The Best store Ive shopped in in quite a while 💜💜💜
Miss Anna at JCP Salon was just the sweetest thing! My sister and I went in looking to get a few specific hair products and Anna was so kind and helpful. She spent well over 30 minutes with us explaining everything and actually taught us a few things!
Always an enjoyable visit to JC Penny. Friendly and helpful staff.
Great store! Well stocked and very friendly employees!
Great place for all needs!
I needed pillowcases so I went and got them!!!!
My wifes been dying for a new bra. She got fitted & it was BOGO on the bras, so she was very happy. I got a Japanese Star Wars t-shirt & some fantastic wireless ear buds for practically nothing, so Im very happy. All in all, we left happy. ;)
I have curly hair and everyone was super helpful and nice. They even recommended some new products for me to try that I really like. Morgan did a wonderful job. Pinky was also very nice and helpful.
Associate at checkout was super helpful
If you don’t have your receipt, you will get a very small percentage of what you paid back. Except I went to the counter with two dresses that still had tags and I was able to tell them which card I used to buy them. It took probably 10-15 minutes but the employees found it for me in their system, even after I told them not to worry about it and I got a full refund.
Very clean and organized
I was looking for some de-frizzing shampoo and conditioner and the receptionist named Anna was very helpful and assisted me in finding a good fit. Great products on clearance! Will be visiting again :)
If your looking for an awesome stylist ask for Morgan. I got so many compliments on my hair and she is very knowledgeable on cuts and styles and she is so sweet and personable. She really is great at what she does you cant go wrong..
Went to pick out clothes for my girls. I was able to get a few shirts but their selection could have been better.
Cashier tried to force my daughter to apply for a Pennys credit card, however, my daughter told her she already has one.. I instantly went into mommy mode! My daughter was embarrassed, however, I didnt care because the cashier was trying to take advantage of my daughter.
Store looks great. Well stocked. Great prices.
Horrible Return Process! $11 refund on a $60 sweatshirt all because we lost the receipt.
Black Friday very busy. Lots of great savings. Everyone was cordial, no got out of sorts. Good Day. Good job Pennys.
Excellent service & prices! Very clean!
Its was greatAmazing
Young lady In jewelry was efficient and very friendly. Also when I checked out the young lady up front greeted me with a big smile and a speedy checkout. I really do like Pennys. It has a good selection of items and carries a lot of small sizes which is a problem in some stores. Good prices!
I can always find what Im looking for in this store. It might be small, but its got you covered. Prices are great. And the cashier will usually get you a coupon. If you cant find it in the store, can check online and they will ship it to the store for free. They even do price match on their appliances.
Devon helped me with a few questions and was very helpful. They didnt have what I was looking for but it still was a nice shopping experience. the store was clean and organized.
This is a really nice JCPenney store. This store is large, well maintained, well staffed, and gives me renewed hope that JCPenney actually may survive.This store has a wide range of selection & worth a visit.
I really enjoyed shopping at this store and it was a great experience. My cashier Fatimah was extremely helpful and she is the nicest associate I have ever met. She deserves a promotion and a raise. But the Line is always long.
Very good material, prices and personnel
This store is in a good location. Ample standard & handicapped parking. Handicap access and restrooms. The layout is great and on this day, there was a greeter/customer contact at the entrance. All employees were extremely courteous. The checkout is sort of goofy. The configuration is similar to At Homes checkout counter but, prefer the checkouts as they were before.
Morgan did an amazing job on my hair today! Love the service everyone is very friendly and nice great place!!
Nice clean store
Morgan in the salon is great with my hair. She gives me the perfect cut and color every time .