Had my Highlander in for some bodywork and repairs. The whole experience was very user friendly and my representative Jonathan was very helpful and friendly. He kept me abreast of the progress of repairs and personally notified me when repairs were completed. I highly recommend this collision repair shop. My car looks like nothing ever happened to it. Which is exactly what you want when you get your car repaired.
Their workmanship was thoroughly Impressive? My car looks Brand New. I Highly Recommend this shop.
Just a quick note, If you want it done efficiently and you want it done right, take your car to these guys. Casey, the service writer is a good guy with a sniper calibrated eye for detail. That means he can see things on your car like a hawk! This is a good thing. Caitlin up at the front desk is good people too! Thanks for getting my rear bumper to look perfect.
Everyone I met with was so nice and attentive. Having repair work done on your car can be stressful. Youre always left wondering: When will it be done? Will there be added stuff? Will I have to call constantly? How many people will I have to talk to about the same issue? I had none of those issues with caliber collision. They were constantly sending texts to my phone with updates as to the progress, they took time to evaluate everything BEFORE telling me what needed to be done and giving me a time frame, and I had the same man (Jonathon) working with me the whole time. Jonathon was so nice and helpful and spoke to me by name from the moment he met me (important to me). Even when I walked in a week after dropping my car off he greeted me by name. This place has definitely earned my business (Ill also add that I live 45 mins away).
This place was awesome from the first phone call. I got a text every Monday until my car was ready for pickup! I picked it up and the inside was cleaner than it was when I dropped it off. Cant tell it had rear bumper and truck damage.
Rick was very professional his customer service was definitely on point! I came to Caliber because someone hit my car while parked definitely the best decision. Conyers old Covington location highly recommend!
The did a great job on a friend car, very clean work. Spoke with one of the people there, they listened to my questions and answered honestly. Very impressed with the quality and turn around time.
Great job on our repair from an accident with a deerThey updated us with out having to askAnd they cleaned the car before the returnedWe were very happy with the whole process
Great customer service. The workmanship is top notch. Love that my insurance company and Caliber has a working partnership. Smooth and very efficient. This is not second repair at this location. Parts were ordered the very next day after my vehicle was brought in.Great job!!!
My Service Advisor was Casey. He and Caliber Collision did a super job on my car. Casey was very intelligent, experienced, knowledgeable, sympathetic, and helpful. He helped save me money on the repair, and I dont know of any way he could have been more decent. The part was on order for a couple of days and then they had to paint it, but as soon as the paint was dry, Casey called me and scheduled the work on my car the same day (he had been keeping me updated with phone calls in the interim). They took care of everything very promptly (they really hustle!), and the result was just beautiful. Very positive experience, and I definitely plan to use them again. I commented to the guy at the front desk re how everyone there had been super nice to me, and he said, We understand that when someone has to take their car to the body shop, thats not a happy situation, so we want to do everything we can to make them feel better!
Calibre Collision @ Old Convington Rd., Conyers, GaTo Jonathan, MGMT, Body Work Team, Paint Work Team and Staff. KUDOS, Accolades and many credits to each Team Member of the Calibre Collision location mentioned above. Many - Many Thanks for the professionalism, quality of work, timeliness of repairs, the updates and the attention to my details of concerns that were follow thru verbatim. My Wife was totally satisfied and I, in the end state of repairs a Huge Happy Camper. Thank you much To ALL @ The Calibre Collision Team @ 1791 Old Convington Rd, In. Conyers, Ga 30014.
Jonathan kept me up to date on my vehicle letting me know every detail that was going on. If you use this location, ask for Jonathan, you wont regret it!!!!!
Great service! My service representative Jonathan and team kept me informed on the progress of body repairs. They completed my service days ahead of time promised. What I really appreciate Jonathan delivering my vehicle to my work place on a Friday evening and returning my rental car back to Enterprise. Caliber Collison detailed my vehicle with a car wash and vacuum inside after the repairs were completed.
Very friendly from the start to finish . Everyone seem to really love there job . They finish the work before expectation
The staff was very accomodating getting the car in to be repaired and completed everything within the time frame they gave...actually a day early. The paint job looked great
Great, fast and very professional. Top quality service
Caliber collision is hands down the best. I was informed everyday about the repairs on my vehicle plus my car was finished before the estimate due date. Great customer service all around. Please believe caliber collision will be the only shop i will be dealing with till otherwise. BIG THANKS TO THE TEAM OF CALIBER COLLISION...🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾 TO ALL...THANKS
I was rear-ended pretty bad, they took care of my car as if were their own! 10/10 would recommend to family and friends! They are phenomenal!
The staff was GREAT! Th er y took time to explain everything in detail, the staff always checked on me to make sure I was taken care of, and Johnathan was absolutely great. He gave me my quote and kept me updated on everything. Couldnt believe how fast they were. Its a great place.
Great service in a timely manner.
Casey was very customer service oriented and made sure my repair was complete on time. He kept me informed through the whole process. The quality was impeccable! I would recommend if you need any type of body work, please call Casey on Old Covington in the Conyers area.
If no star were an option for the Conyers location, it would have been my selection. Worse experience ever in car repair!
They did amazing work on my car & cleaned my car inside & out
Good customer service and did a great job on the body work
About a week after the initial repairs were completed, i realized the rear bumper was Not securely fastened to the vehicle
Professional serviceQuick turbo aroundCompleted earlyDetailed my car
Not only did they fix my bumper expeditiously, they detailed my car inside and out!!!!!! She looked new when I got her back. I will always use them, hopefully I wont need to, but if I do they are my go to.
OMG where do I start?? This place is the best. Jonathan was a sweet heart and very professional, even when I was calling like crazy to check on my car. He was very understanding. I would recommend this place to anyone.
Work was completed prior to expectations. The employees were courteous, friendly, and very professional.
Totally impressed with the process of turning in vehicle to having rental brought to shop and returning rental at time of pick up...
Great overall experience. The staff was amazing and you cant even tell that I had my car repaired.
Caliber Team: Excellent team players on my repair They listen, evaluated my issue and took me the process. Customer services, paperwork and stayed incorrect and guided mr through the process. The repair job was excellent. I will highly recommend Caliber.
Kyre was an amazing person with an great attitude! He would call to let me know what was going on with my car! Caliber Collision is a great place to take your vehicle!!!
Very detailed throughout the process. They really take pride in their work. Makes for a smooth transition from start to finish.
They are consummate professionals, Johnathan is always a pleasure to talk to as well as the front desk. I would recommend them to anybody for work.
Excellent shop in quality and customer service.
I have been using this repair shop for a very long time all staff members are very professional, my advisor Casey would call and give me up to date information on my vehicle, once I receive my vehicle I was very satisfied with the end result, the cleanliness of the vehicle it seam like it was detailed it looked professional clean, I recommend this shop to anyone who is looking for a great repair shop to fix or repair their vehicle
Fast, good service and great work!!! My suv looks new again!!!
Best repair shop in the area!
Superb quality workmanship as well as top-notch customer service. Jessica Kummer is to be applauded!
Brent did an awesome job! He was was very informative from day 1. The moment I brought my car in to be repaired, he informed me of what they were going to do and how to restore my vehicle. Throughout the process, he kept me informed via text and phone with updates. They finished the repairs a week+ ahead of schedule. When I came to pick my car up, not only does it look like the accident never happened, but they also, washed and detailed my car inside and out. They didnt have to do that. I appreciate that! Thanks Brent, you are awesome!!
Going back because of something forgotten. So so service
Great job!!! Professional and very friendly.
Someone did a hit and run on my 2005 Nissan pathfinder. Insurance company suggested this place. Service Adviser kyrie made everything smooth. Truck looks like new.
I had rear damage to my car due to a car accident. This place not only had my car looking as good as the day I got it, but also answered all my questions and concerns. They stayed in constant contact with me about the progress made on my car. If there was a delay for any reason I was notified. I greatly appreciate everyone that took part in the repairs for my car.
Very professional and friendly team. They go above and beyond expectations to assist with my insurance company who was very tardy. The quality of the work done was very good.
Very courteous, great work and good communication all the way.
Hello I took my white Honda Accord to this Collison shop due to a minor Collison issues, in which required paint repairs to the side bumper. Through Geico they provided me with a rental car at my arrival. Also the job was completed in the same day and customer service experience was great! I would definitely recommend Caliber Collison to anyone.
Great job repairing our car.
They did a GREAT job replacing and painting my passenger door on my new car after an accident during an ice storm out of state.
I’ve taken my Camaro here several times and they’ve went far and beyond to make sure I was satisfied. Ashley made sure I was kept in the loop with every phase of my repair and she also stayed after hours and waited until I picked up my vehicle. Not only is She great but everyone who works there is a joy to talk to. I highly recommend this place to anyone needing a repair.
This is the most honest and reliable shop! Very consistent and really care about me and customers! I mean the manager and workers were on point with finish work and be honest and persistent with information, my car, and my money!
Very professional very nice people on time
Consistent, quality work. Keep you updated on their progress. Work with insurance and individuals alike. Complete work in a timely manner, usually ahead of schedule. **Ive have used them four times. Outstanding customer service. I would recommend Caliber Collision.
Customers Services was great. My car look great and I will recommend Caliber Collision to anyone whos in need of accidents repairs.
Very satisfied with the collision repair, the professionalism and friendliness of Kiry, my service advisor.
Came in to get an estimate and dealt with Brittany Moss, She was excellent very knowledgeable and saved me from over paying at another shop! I can not say good enough things about her, you can tell she is the kind of person who gives it her all! So if you need anything I recommend asking for Brittney!
Came in for a round about of what it would take to fix my car, and Ashlee was very helpful. Would love to bring my business here when I get ready to do my repairs.
Very professional staff who is really customer friendly. They got my estimate done super fast and kept me in the loop as to what was going on. Loved doing business with them.
The reason for having your vehicle at a body shop can be a very stressful time period. Brittany Moss definitely went over and beyond to help make to make me as comfortable as possible. She has great customer service skills and great personality. Brittany rocks!
Ive always worked with Brittany, I made mistake and didnt use her one time and that will NEVER happen again. She is the best and she ALWAYS gets everything right. And if anything ever needed. She is always so willing to work with you and help out in ANY way possible. I HIGHLY recommend going to see Brittany. She will have your car looking brand new!
I had to take my car back 3 times after picking it up. I feel like it was a rush job because I had to return to adjust my hood/fender, next my panel under my door was hanging & the final return was my headlight bulb had to be re-ordered & installed because it was the wrong kind. My car has not been riding the same since being repaired for front end damage. Car rides rough & now I just been notified by my dealer that I need internal work that has to do with my steering. Car was hit on front left side & that’s the side I need work done on. I’ve replaced front tires twice within a year because of this issue, repairs was rushed & not done correct
Brittany was amazing. Excellent customer service. She was able to answer all of my questions with quotes, paperwork, the collision repair process - all of that. And when I called her, she knew exactly who I was. There wasn’t a “let me look over your account” - nope. She remembered me!
I was very pleased with the professionalism and courtesy of the staff from the time I entered the premises
Brittany, Heron and Clay were so good to me! I had gone to mechanic after mechanic yet Caliber Collisions were the most helpful! They were so nice to me - I left with a fixed car and a belly full of laughter!I’m so grateful for them. Please, don’t hesitate to make your appointment! Not to mention the customer service on the phone was so nice before I even walked in.
Hands down 5 stars because of their employee Brittany Moss! She is the most kind, helpful, understanding, and just all around great employee. Every business needs someone like her to continue to grow and help people. Would recommend HIGHLY!
We had an excellent experience here. We took our vehicle in, it was inspected as to the scope of work necessary, given an estimate of cost and time, and then was scheduled for repair. The repair work was done in a timely and professional manner. Miss Brittany did an awesome job of taking care of us! Would definitely recommend Caliber Collision!
Ashlee is extremely helpful and courteous. I wouldn’t take my business anywhere other than Caliber Conyers! They truly care about their customers!
Let me just say that the customer service from the 1st phone call up until they informed me that my vehicle was ready was definitely a 5 star experience. I was updated regularly about the status of my vehicle, there were no surprises on additional fees, they fixed it quickly, and were persistent when making sure I had adequate transportation while my car was down by offering me a rental car. This was hands down THE best car care experience. Oh and my car was washed and cleaned inside and out when I picked it up. How AWESOME is that.
Dropped car off no problems so far.
Does amazing work
Excellent work and a reasonably priced. Brittany Moss is the best estimator I have ever had to deal with. I will definitely do business with them again because of her.
I am thoroughly impressed with the work done by Caliber Collision and the tech that worked on my car. I couldn’t be happier! Consider me a lifetime customer!
5 stars well deserved by Brittany Moss! She is very professional and answered all my questions thoroughly. I appreciate her great customer service and positive attitude! Thank you!
Great Place. Staff is outstanding. Keta kept me informed every day, updating me on the progress of my SUV. My vehicle was ready ahead of the estimated date. My SUV looks new again,, and so far, drives good. I said so far because I just got it back. I would highly recommend them.
Excellent service, I would recommend for repairs and good service. Brian deserves an award for being the best! He kept me informed, he was very kind and caring, he made sure everything was done in a timely manner. I appreciate the service.
Very professional quality work and friendly staff.
Great service!! Brittany is the sweetest and really made it worth while. If I ever have to come back it’ll be because of Brittany!
My experience was AWESOME. My SERVICE Rep. was Brian Nichols. The customer service experience was great. Brian made sure my car and my self were taken care of. Thank You Caliber Collision for expert service and experience from Brian
I would like to say the customer service I received was beyond my expectations. I had the pleasure of working with a young lady named Keta in reference to the repairs on my Chrysler and she was more than amazing. I received a follow up every day and she kept all lines of communication open. Thank you again for the awesome service!!!!
I want to just say that Brent was awesome from the moment I dropped my vehicle off till the moment I left with keeping me up to date with progress and getting my vehicle back to me in avery ahead of schedule
Professional, courteous, knowledgeable and welcoming!
They repair your vehicle fast I love the services
I came here for a self pay estimate and it was a great experience. Miss Brittany is funny and cares. She asked if my family was okay and came out and gave the kids candy. It was a Wonderful customer service experience. I will recommend your company to friends and family.
Very professional 👏 and friendly 👏 happy 😊 camper
Brittany was very knowledgeable and helpful explaining how my insurance works and the process involved with a repair. When the other carrier accepts liability she will definitely get my business!
This place was very professional. Great with customer service. I had the pleasure of meeting Brittany, she had a great personality and a heart fulfilling smile, she made my experience much better.
So I came in for an estimate the other day and Brittany saved me a lot of money. She buffed my car and I didnt even have to make a claim. Ive been so stressed in my personal life, the last thing I wanted was to be tied up in an ongoing insurance claim. Thats honesty and good quick business. It was also a plus that she made laugh! Thank you Brittany!
Called and spoke to Brittany Moss about possible work to be done. She was awesome and knew everything i needed to know! Great customer service!
Really did an excellent job on repairing my truck after my car accident. Very speedy and keeps you informed on the status of the repair also has it done in a timely manner. My truck was ready on the estimated day I was told.
I cant say enough about Wesley, the manager. When I ended up needing to take my car in for warranty service while traveling, he took the lead on making sure that I was taken care of. He personally followed up with my insurance company and the Caliber location that originally repaired my car in Houston and made sure that my rental car was all setup. He was also very good about keeping me updated about its progress.While they werent able to correct the underlying problem that my car was having (which I cant be so upset about as a subsequent BMW service shop missed it too) I can honestly say Id recommend this shop to anyone who is looking for a great repair center.
Had a new front bumper put on. I got an estimate one week ago, and had the bumper put on yesterday. Very professional and courteous. Would recommend Caliber to anyone who needs body work done.
There were some problems with my initial service. The General Manger Corey is AWESOME! He is very honest and helpful. He goes out of his way to help and correct problems. If you have any issues just see him and he will get you fixed up.
Detailed, efficient, enthusiastic, and knowledgeable. Brittany is an ALLSTAR at Caliber Collision in Conyers. Im so thankful she helped me with my auto damage. As a woman in a male dominated field, it was quite refreshing having a woman explain and take care of all my concerns and needs with my vehicle. I will never go anywhere else. Thank you thank you thank you Brittany!!! 5 stars across the board!
Marilynn Bailey I took my car to this location April 1 I was working with the gentleman very nice person but communication Was not good he would tell me one thing and do something else then the manager took over his communication skills was worse was going to call me for two days never dead then a young lady start working with me that I had seen from the first day I came in excellent young lady communication very well and I was happy to work with her but why do you have a manager that does not communicate with the customer and as part of his job did not pick up my car until May 18 that work was excellent the did on the car but when you keep telling me different times that I can pick up my car and it does not pan out I have a problem with that whenever bring my car back there again if possible if I can work with the sign young lady Keisha That will be the only way have a blessed day
Thanks great workmanship
Brittany Moss is amazing!!! If you want someone knowledgeable and professional....go see her!! You wont be disappointed! :)
Expert service and great staff. I actually ended up saving money after my visit. Brittany was able to give me recommendations on how to deal with the minor damages I had to my car along with general tips on taking care of my vehicle. I’d definitely recommend checking this place out before going anywhere else.
IVE HAD THE PLEASURE OF HAVING BRITTANY TAKE CARE OF MY PROJECT. BRITTANY HAS A OUTGOING PERSONALITY AND WE MESHED WELL. SHE WAS SO PROFESSIONAL AND VERY ATTENTIVE. SHE KEPT ME UP TO DATE ON WHAT WAS GOING ON WITH MY VEHICLE. I FELT SHE HAD WENT ABOVE AND BEYOND FOR ME. THANK YOU SOOOO MUCH BRIT!