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Gator Vacuum & Sewing Co.
9853 W Sample Rd, Coral Springs, FL 33065, United States
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Gator Vacuum & Sewing Co.
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ky
Review №1

The vacuum that I have and love stopped working! I feel so luck that I found Gator Vacuum. My vacuum is not a common brand, but they were familiar with it and was able to bring it back to life and make it like new again. They were polite, knowledgeable, and helpful (something not common in south Florida). I would recommend them to anyone that either needs their vacuum repaired or if you want to upgrade to something better that will last a long time.

Li
Review №2

Great independent store for all of your floor care needs! Very knowledgeable staff about what will best meet your needs, and they’re able to clean and fix your vacuum as well! Love supporting small stores where customers really matter!!

Ka
Review №3

We were ecstatic with the service we received from Benjamin at Gator Vacuum and Sewing! We needed a new Central Vacuum System installed in our home, and Benjamin made it happen seamlessly! His expertise was evident in every part of the installation and explanation of its working components. Not one tiny speck of dirt was left in any areas Robert accessed during the installation! I would 100% recommend this company and, of course, Benjamin ...it’s star employee!

Mi
Review №4

I have lived in Coral Springs, FL for many years and have been searching for a new vacuum for my home for quite a while as my old, but reliable Eureka has finally met its expiration date. After doing some research I called into Gator Vac and spoke with Ben who was very helpful over the phone. He told me to come in so he was able to assist me better.Once I arrived Ben came to the front of the store (mask of course!) and went over the most cost effective and efficient vacuums for my home; he was very professional and knew his stuff! I ended up with a nice new, affordable Hoover that works wonderfully and meets all of my needs. I am so glad that I found this place which has been here in my local town for over 30 years. My one stop shop for my vacuum needs as well as sewing. Thank You Gator Vac!

E.
Review №5

Fast and excellent service. I brought my Singer Patchwork in on Wednesday. Robert let me know that he would perform diagnostic and let me know the cost of the repair before working on my sewing machine. He said the work would be done by 5pm on Friday. I am very pleased with the service. My machine was ready as stated and is running smoothly again.Robert said to bring her in again if she has any issues so he and his team can check her out.Thank you

Ev
Review №6

We purchased a Drainvac vacuum system from Gator Vacuum several months ago--outstanding! I recently brought in an accessory piece for minor repair. No questions asked--they took care of the repair the same day (and with no fee). We were delighted with the initial purchase experience and remain equally thrilled with the superior and friendly service! I feel confident there is no better place than the family-owned Gator Vacuum & Sewing for central vac needs.

Br
Review №7

We went in the shop with a bunch of questions about central vac systems. The staff there were extremely helpful and answered all our questions. Once we made a decision on which central vacuum system we wanted to replace the 50 year old system in our house, they helped us to determine correct size, correct accessories and they also offered a very reasonable installation option that we just completed (only 2 days later and could have been same day if wed gotten there earlier in the day). The installation guy messaged before arrival, showed up on time and did a great job with the installation and checked out existing pipes to make sure no clogs. He also explained how to use the accessories with no sense of having to get out of there too quickly. The whole experience easy and pleasant. Would recommend Gator Vacuum for any vacuum needs.

Ja
Review №8

I have been so appalled with my experience that I am just now getting around to processing it. Robert Buckwald, you are a clown. The dictionary describes rude as offensively impolite or ill-mannered. That barely scratches the surface of the way you treat your customers. In the middle of a pandemic where thousands of people are dying daily this man has the audacity to tell me that they dont help customers over the phone and that I am wasting his time. Good luck running this clown show you inconsiderate excuse for a business owner.Edit: your response is exactly what makes you a bad business owner. the customer is always right, this is sales 101. Responding condescendingly is not going to help make you look any better or change my opinion on your business. The interaction did not go the way it should have so I am letting people know that. You only made yourself look worse just now.

An
Review №9

I called Robert at Gator Vacuum, because my clients 21 year old Beam central vacuum had started to develop problems and lacked its former power.Robert, form Gator, within two days, sent his tech, Benjamin, to replace the unit.The unit was located in a condominium utility closet, behind two HVAC air handlers, and was extremely difficult to reach.Benjamin was able to squeeze into that space, remove the defective unit, and replace it with a new, improved, Beam unit.Although it was a difficult process, Benjamin accepted it as a challenge, squeezed into that space and performed a flawless exchange ... WITHOUT SO MUCH AS A WORD OF COMPLAINT!!!Kudos, Benjamin!!! Youre an asset to your company!!!Thanks to Robert and his knowledgeable crew.Tony VerdibelloDesigner Logistic Services, Inc.

Se
Review №10

Robert and his staff are extremely knowledgeable, friendly, courteous and easy to deal with. They go above and beyond, especially during recent COVID times. If you buy a high end machine, get the maintenance plan and bring it in for service. Its totally worth it to extend the life of your vacuum!

Sc
Review №11

1) Gator Vacuum is the BEST- they gave us pros and cons of each vacuum and was very patient with us as we tried to decide. I have used them in the past to repair my vacuum and really liked them, but never bought there before- I dont think I will be buying from anywhere else from now on.2) But with my new Miele (Complete C3 Home Care) I probably wont have to buy another vacuum. It is well worth the price! Being older the problem I have had with the Shark and the Hoover is the weight to lift it and the effort of the back and forth motion to vacuum. OK- I dont vacuum a lot because it has always been a pain. I admit I have only had it 5 days but I have now vacuumed EVERY day (even after work) and what a breeze it is. No more pain in my elbow. I got the canister and I am now ready to throw out my Shark and Hoover. The suction is great, I never have to stoop over to adjust anything.. The attachments are a breeze to put on and off. I have used it over my head and under the couch. I also like the fact that there are like 10 levels of suction so when I go from one floor depth to another I just touch the up/down suction with my toe and it changes.I could go on and on but I wont- this is Scotts wife Connie

Mi
Review №12

Helpful and efficient staff. Wide range of useful products.

Br
Review №13

The people are really trying to help the customer.Upon entering hello comes from several workers and the feeling you are among friends.Their work is perfect, and they help you if needed to your car.THEY GIVE SERVICE FROM THE PAST, THEY REALLY GIVE YOU YOUR MONEYS WORTH

Ba
Review №14

Gator did a wonderful job repairing my Singer 401 sewing machine. I have had it for 50 yrs and it has never sewn this well. When I took it in to them it was sewing, but very badly and made a lot of noise. They checked it out, called me with an estimate and had it back to me in a very short period of time. It now runs smooth and I can barely hear it when it is stitching. Thank you Gator for making my Singer run like new again.

SP
Review №15

We took our 30 y/o Electrolux to get the switch fixed. They not only fixed it; they also tuned it up & put in a new bag & filter. They were very hospitable. After working many years in restaurant hospitality, it was great to know that some places still know & understand value of great customer service. I will gladly visit them again.

Ne
Review №16

Everyone I spoke to at Gator Vacuum was friendly, knowledgeable, and professional. Robert provided excellent service and advice. He arrived on time, explained the issues and the options and made sure that everything was working perfectly before leaving. The additional hose I ordered arrived the very next day. I am very pleased and I highly recommend them.

Bu
Review №17

I wont purchase a vacuum anywhere else. Robert is amazing and truly understands traditional customer service. Love this place!

Pa
Review №18

We’ve been satisfied customers for a very long time. Not once were we disappointed at their caring, honesty and reasonably priced services. They never fail to exceed our expectations. They cheerfully accommodate every need. We tested them, unconsciously, this last time on 7/8/21 when we exceeded the 6 month interval for service and yet they accommodated us and covered it under our service agreement. They are the best and well worth the drive from Delray Beach. 5 stars are not enough.

Ji
Review №19

Seems they pay big money on Google Ads. I dont know where those positive 5 stars come from, however they rely heavily on reviews. I strongly doubt on them. So please open your eyes widely open. Once you click on place order button on their website, you maybe the next victim. Basically they are just a small business also operate as thinkvacuums.com. That means they dont have free return policy and you need to pay for shipping from and to their shop, and a restocking fee. If you buy frequently from big company like Costco or Amazon, you will feel pain. Overall this is not a friendly business offering after-market alternative with poor quality.

Ma
Review №20

On October 15th I was at the store and was very well attended by Andrew. A super nice guy, polite, kind and helpful. Congratulations on the employee!

Br
Review №21

Great store with a great staff. Really helped me out with my new vacuum. This is the place to go for all your vacuum needs. 5 stars all the way around!

Sh
Review №22

Their last reviews are so bad theyve resorted to having family members leave 5 star reviews in an effort to save face. Choose any other company. Build your own vacuum if you have to. But Robert Buckwald deserves no ones business the way he talks to people. Next.

De
Review №23

Gator vacuum is ALWAYS so professional, helpful and extremely pleasurable to work with!

Mi
Review №24

I always bring in my vacuum repairs here for prompt, courteous service but WOW what a selection of new top of the line vacuum cleaners. Love the selection and 1 to 1 service not like big box stores where all you get is the information on the box. Thanks for being my Go-To Vacuum Store, right here in my neighborhood,

Va
Review №25

I purchased a Miele vacuum here about a month ago and it has been amazing so far. Ive never owned a vacuum this great. I decided I needed to spend the extra money on a really good one because my toddler was recently diagnosed with asthma and having a vacuum that keeps the air around it clean was a must.The customer service was great and they put my order together very quickly. The gentleman who sold it to me is very knowledgeable and kind and helped educate me so that I could make the best decision for me. All of his accessory recommendations ended up being used every single time. I almost didnt buy them but wow Im so glad I did.

He
Review №26

I’ve been working with Gator Vacuum for over 15 years now - and they are the best you can get. Always professional and if you actively use your system like we do - then it will need maintenance no matter how carefully you take care of it. Every time we have a break down with the system or tools they are 100% ready to take care of the issues at a very reasonable cost. Robert (the Owner) is a great guy and always welcomes you like your a family member. He knows this business like nobody else and will always do right by you. Highly recommended!!

Ki
Review №27

Gator Vacuum never disappoints! Ive purchased multiple vacuums here, and their products, prices, and repair capabilities are excellent. Extremely reliable and they stand behind their products. Worth the trip!

Yu
Review №28

The service is very poor. Reviews on Google are either 5 stars and 1 star tells how good reviews been posted. Be wise buyers

Ja
Review №29

Robert was extremely helpful in helping me make a decision as to which vacuum was the correct one for my needs. He also was not pushy and took time with me. After using the new vacuum for a week; I am extremely happy with my choice.

Ke
Review №30

What a gem!! I didn’t know that there were vacuum cleaner repair shops until I needed to make a “simple” replacement on my Dyson! I couldn’t do it, They saved me a lot of time, money, and headaches!!! Super friendly and didn’t gouge me!! Small business at it’s best!

Ka
Review №31

I’ve been bringing my vacuums to Gator for years to keep them maintained. Highly recommend Gator Vacuum, have bought all my vacuums from Gator. What a selection,, !!

My
Review №32

Andrew took great care of us in Bob the owners absence. I was reluctant to go deal with Bob, he can be difficult at times but it was an absolute pleasure to deal with Andrew and he spoke out languages of Portuguese, French and English hope Bob goes on vacation more often Andrew knows how to take care of the clients !!!

Be
Review №33

Robert and Amy were terrific! They were easy to deal with, did a great job of servicing our Dyson and told us it’s good for “another” 10 years. Very happy with their service.

Ge
Review №34

I had a very good experience from the moment I was greeted as I entered the store. The representative was very courteous and knowledgeable. Everything was thoroughly explained as to what the problem with the sewing machine might be and what needed to be done to rectify the problem. After leaving my sewing machine, I received a phone call to fully explain what they found, exactly what repair was needed and the price of the repair. They were very professional and pleasant in explaining everything when I picked up the sewing machine. I will definitely, highly recommend Gator.

Ca
Review №35

I brought in my Kenmore vacuum for service due to multiple issues such as plastic parts broken off, a part that holds the plug broken & rather smelly due to the fact that we have dogs. I couldn’t be happier with the service they provided. Great attention to detail and my vacuum isn’t the only running and handling like new but it also smells like new! Give them a try- you won’t be disappointed. They even gave me a sticker on my vacuum to remind me when it’s due for service again (like getting your oil changed). Highly recommend them & love supporting local businesses that are family owned and operated.

Na
Review №36

My mom accidentally broke the trash container lid on her recently purchased Dyson vacuum, so I brought it into Gator Vacuum & Sewing Co hoping that it could be replaced. Im super thankful because upon arriving at the store, Robert took a quick look at the issue and said hed try to fix it for me. A few minutes later, he came back and the container lid was back in action! Many thanks to Robert and his crew for fixing the container, making my moms day, and charging nothing! I definitely recommend that you check them out!!!

B
Review №37

6/26/2021. I called this afternoon to inquire if the shop would be willing to take a look at my sewing machine, as there is a broken mechanism with the feed teeth. Other repair places I had called refused to look at the machine, because it is so old, and they said parts were probably not available for repair.My husband easily took apart the machine to look at it but is not familiar with some of the mechanics of sewing machines, so before potentially causing any further damage, we decided to try calling another repair shop (this one).Robert answered the phone, and as I explained the situation, he not only questioned the decisions of other repair places to not even do a consultation (not my issue, and I can’t control their choices), but he also blatantly insulted my husband during the conversation saying, “He must not be that smart if he could take the machine apart but not fix it.”Uh, I’m sorry- what??No, that is not appropriate.I’m just a person trying to get help with a broken sewing machine. I’m not looking for trouble or to cause trouble, and I’m really not sure why Robert felt the need to continually make condescending remarks towards everyone who hasn’t succeeded in looking at or fixing the machine.What does making disparaging remarks about others have to do with his ability to take a look at the problem? How does it help anything?Answers: nothing, and it doesn’tBUT, it did reveal a very sour and arrogant attitude towards other people.Needless to say, we will not be bringing our business to Robert’s shop. Disappointing, for sure, but I’m glad to find out now, rather than later, how Robert treats people!He may be a professional in the sense that he gets paid for the work he does, but the manner in which conducted himself over the phone was anything but professional.

H
Review №38

I am a long time customer. Robert is knowledgeable and helpful. It is great to have a local place where I can see and try the vacuum. Quality vacuums at a fair price. Yes, I do price check online. :-) Walking out of the store with a fully assembled working vacuum is awesome.Having regular maintenance done keeps my vacuum running great for many many years. Quick turn around on maintenance service. Everyone at the store is pleasant and helpful.Thank you to all the team members at Gator Vacuum.

Ch
Review №39

Robert at Gator Vacuums was very helpful to make sure I purchased the correct attachments for our central vacuum. He also pointed out the different quality options available also. I came away very happy with my purchases and experience at Gator Vacuum.

Ka
Review №40

Would highly recommend Gator Vacuum & Sewing Co.! We worked with Nikki and Robert on scheduling and Benjamin came to our house to assess and make the necessary updates. I felt like we were very well taken care of and now have a top-notch central vac system that was properly installed and will be reliable!

Ba
Review №41

We have been coming to Gator Vacuum for 20+ years. We got our first Miele vacuum after we got tired of buying a new vacuum every couple years. I had never heard of Miele before, but Robert told me all the virtues of the brand explaining that these were practically indestructible. Well it lasted ! Almost 20 years and then we we purchased a used one thats still going strong. They service the vacuums and keep them going great.

Em
Review №42

Excellent experience purchasing a Central Vac Unit. Owner was knowledgeable and concise. Installation was performed on time by a highly qualified technician who thoroughly explained use and maintenance of product.

St
Review №43

Very friendly and professional customer service.Robert is very knowledgeable. They have earned my business as a repeated customer.

Se
Review №44

Mickie was extremely helpful with finding the right vacuum for my new home. She showed me several ways some or the attachments can be used, by the units I was looking at, within the store.Robert, the owner, was there to explain and show me all the features of the new Miele C3 vacuum that I was selecting for my new home.I was very pleased that Gator Vacuum was extremely helpful, accommodating, and has all the attachments that one could dream of to use in their new home.If you have some time in your day to shop for a better cleaning solution for your home, I highly suggest Gator Vacuum

Pa
Review №45

Stellar customer service! I found everyone very pleasant and helpful, and the work was excellent! My old sewing machine works like new, now!

Da
Review №46

I have been using Gator Vac for about 30 years. They have always been my go to vacuum repair and retail store. Last year they replaced my central vac, on time, in and out, no upsell. Today, I walked in with a broken handle and hose, assessed the problem and had me out in 10 minutes. Great family owned and local business.

Os
Review №47

Knowledgeable and friendly. Great family-owned business. After constantly buying cheap vacuums at Home Depot that constantly broke down, I purchased a German brand recommended by Gator. No complaints!

Ro
Review №48

Great service call for my central vac. Benjamin was punctual and professional and got everything working well.

La
Review №49

I live in West Palm Beach and there are no vacuum service centers in my area. The drive to Coral Springs was worth it! Repaired my central vac unit and replaced parts covered by the factory warranty. Highly recommend.

Fl
Review №50

I love buying vacuums here !! was on the phone with a lovely man andrew! i recommend this store 100%

Fe
Review №51

Brought my broken vacuum into Gator Vacuum and they did a super repair and tune up on it. Works like new! They are my go to place for all things vacuum related. Highly recommend!

pe
Review №52

They do business as thinkvacuum.com.The service is very poor and customers need to pay freight to return plus 10% restocking even if it is not buyers fault.

Br
Review №53

I moved to the area and needed my sewing machines sent in for their annual cleaning/servicing. Ive had one of the machines for 16 years with no issues. I go to this shop and they tell me something was wrong. Since I needed the machines to make masks, I said to fix it. When I picked up the machines, my total was $280!!! They never told me what was replaced not give me the defective piece, proving that it was replaced. Ive never in my life been charged so much for an annual visit.Ive been sewing for close to 50 years and never had service that I didnt receive the broken piece. Then I get the machines home and they both have a 2x4 label on them. Labels are hard to remove from older machine!!! No one asked. Then I go to see and they replaced my bobbin with a different kind and never told me about it. I called to discuss the bobbin and was told that my machines tension was adjusted with that bobbin and it works better. I asked about being advised when I picked up the machines? He told me (rudely) that he didnt need to. I told him that its the type of bobbins that I have and use. He said that he didnt care, its what he used the tension.Im really confused why they would change the bobbin and adjust the tension, that affects the entire working, without telling or discussing with the customer. Then being rude when questioned, meaning they really do know what they talk about.... which is what they said when they brought the machines in.So bummed that I found Cindys Fine Fabrics in Tamarack, who would have been able to service the machines.I will never go back to or recommend Gator Vacuum and Sewing Machine again.

Cr
Review №54

Owner was extremely helpful and they did an outstanding job on servicing my ten year old obsolete Dyson. Fair pricing too.

Yo
Review №55

Excellent services and very happy with the repairs on my vacuums. I highly recommend this store.

Be
Review №56

Benjamin, from Gator Vacuum, did a highly professional job servicing our vacuum cleaner as programmed. He was friendly, explained what he was doing, showed us how to change the filter bag and was very professional all along. We are very pleased with his service and with the company Gator Vacuum. GREAT JOB! Highly recommended.

Ch
Review №57

They have the same address with thinkvacuum.com. the rating on their website seems manipulated by themselves.

Ni
Review №58

Great experience. They diagnosed the problem & gave me an honest estimate. The vacuum was promptly repaired and it is like having a brand new vacuum! Highly recommend.

Me
Review №59

My mom is a long time customer so when she told me to have my Grams sewing machine serviced by them, it was a no brainer. She dropped it off and when we picked it up, Robert was extremely helpful and explained everything that was done. He even told me to not use the thread my Gram had used (she had the incorrect thread in the machine) and to change the needles often.I’m definitely new to sewing so it was very much appreciated that he took the time to talk to me. I’m absolutely please and recommend Gator Vacuum and Sewing!Thank you all for your amazing service!

Ke
Review №60

Gator Vacuum did a fantastic job repairing my Miele vacuum. They charge 20.00 to diagnose the issue, then deduct it from the cost to repair. The vacuum was serviced, cleaned and done quickly. I purchased the machine from them probably 20 years ago, and they’ve kept it running for me ever since. I would definitely use them again!

Pa
Review №61

So sad when you HAVE TO say something about an experience.Called this morning Gator company, not knowing if they could help me with my vacuum, and the person who answers the phone is not precisely pleasant to talk to. Very “rude”.Advice, You are the first impression of your company, you shouldn’t be sarcastic to new potential customers over the phone. That’s it.

RO
Review №62

Recently my vacuum cleaner stopped working.I called Gator Vacuum and Sewing. The tech was prompt and he diagnosed my problem quickly. I found the tech to be knowledgeable, personable and professional. I would highly recommend Gator Vacuum and sewing for any vacuum needs.

Ri
Review №63

Awesome service every time. I am a 15 year + customer. Gator is the Best for Sales & service

Vi
Review №64

I was very satisfied with the service I received from Gator Vacuum. They came out the next day after I called. The technician was very professional and installed my new system quickly. I would definitely recommend Gator Vacuum.

Ri
Review №65

I called for assistance recently and talked to some guy named Robert. I’m not sure who is running the show over there, but this gentleman should immediately be fired from his sales associate position. I routinely judge a business by their response to their 1-star reviews. If you need any indication of why NOT to do business with this company, simply look up the way the owner responds to customers who have a problem. He is abrasive, rude, condescending and an extremely poor example of a business owner, which is probably why Robert treated me the way he did (the apple doesn’t fall far from the tree here apparently). I would never consider doing business with this company. I live 5 minutes away and Id rather spend $10,000 on new equipment than $100 to get something fixed here.Someone needs to teach this guy some customer service. Absolutely pathetic. And if you need ANY further indication of why not to shop here, just wait until the owner responds to this. Calling the better business bureau!! GO ELSEWHERE!!!!

K
Review №66

I have been a customer of Gator Vacuum for many years. They have always services my Miele vacuum and done a wonderful job. The staff is always very helpful and happy to help. This past weekend I needed a part for a central vacuum. The part was not expensive. I only had a credit card and a $100 bill so the owner just told me not to worry about it. Very Nice of them!

Ni
Review №67

We were helped immediately. Bob had the part we needed and fixed the broken vacuum head immediately. Perfect experience. we will go back.

Ja
Review №68

We have bought vacuums from Robert in the past and just bought another today. We have bought parts, bags and a service package that has been wonderful. They have great product great prices and great service. Wouldn’t go anywhere else!

Ra
Review №69

They are a professional, knowledgeable company that provides a unique service to the community.

Ja
Review №70

Consistent good service over more than 7 years. We purchase a Miele Vacuum and included the maintenance service. We got good advise to select the right model and then enjoyed timely and effective service twice a year.

Sc
Review №71

I had the pleasure of dealing with the owner,, Robert at Gator Vacuum for repair/replacement of my central vac system. Ben the technician came to our home. Ben is extremely professional and competent. Ben explained the problem and repaired the system. We elected to replace the unit and Ben did a great job. The price and service were excellent. Lifetime warranty from a reliable company. I recommend Gator vacuum for any vacuum needs.

Ja
Review №72

Easy to work with. Dependable and reliable. Inspected and cleaned my Dyson within the same day. Thanks!

Ri
Review №73

The staff at Gator Vacuum were very friendly and helpful. They helped us with choosing the right vacuum for ourselves and provided well informed instructions on the use and care. I would recommend to anyone in need of a new vacuum or service on an older one to visit Gator Vacuum. I am very happy with our new vacuum.

Ni
Review №74

Ben, the installer, is quite knowledgeable social and professional. Explained every aspect of the installation procedure in layman’s language. I highly recommend their service and trust in their ability in performance.

Jo
Review №75

Great experience, easy transaction and great products !

De
Review №76

My old central vacuum system died over the holidays. I called Gator and they responded immediately and were out there the same day to install my new system. Great customer service!

Je
Review №77

They are the best. Their family has helped mine with Central Vac and sewing equipment for 18 years. They not only sell and service the finest, they really care. You will never be treated like this in a big box store. Robert and his family care about their customers and go the extra distance to make you feel valued. This is the go-to place for a great customer experience.

Al
Review №78

Dropped off our vacuum and within a day, it was diagnosed and repaired. Good people

Ro
Review №79

Fine work.... prompt service... accommodating and friendly

Be
Review №80

They are always courteous and make the repairs promptly I have used their services for many years and am always very satisficed Would absolutely recommend them for vacuum and sewing machine repairs

T
Review №81

I called Think Vacuum on Monday. The lady said someone will call me tomorrow to schedule a service for my Central Vacuum. I didnt hear from anyone and was so busy that I completely forgot I didnt get a call back. I google another central vacuum repair near me. I found Gator. We talked a little bit and found out from Robert Think Vacuum and Gator Vacuum are the same company. I dont feel comfortable talking to Robert. I feel so much pressure from him. I also feel like he will not wants to fix, only want to sell you a new unit. My husband told me it is easy to put a new unit in. I dont need to deal with anyone. He order online. Before I call to cancelled my appointment for tomorrow evening. The lady called. I told her I need to cancel my appointment because my husband already ordered online. They got so mad at me. The lady said, you didnt call us. I told her I just came home and my husband texted me his orders number and that the unt will be arriving tomorrow. She got really mad, scolded my for not letting her knows. What.....s happened to these people??? The man came on the phone. Asking me to cancel my order because he would give me less expensive. I told him my husband ordered online, gave him the price and also told him my husband already left for his Thursday evening gathering. He said he would give me cheaper price so I can buy more shoes, and that we paid too much and if we have money to waste. He went on and on. Really insane!!I understand he wants our business but the way he talked turned me off. Gave me such a terrible impression. The feeling of mistrust. Im a very gentle person. Very straight forward. I just dont like the feeling of being under pressure.Good luck Gator. I hope you are better as communicate with your customer over the phone instead of giving them the feeling of you dont care to fix anything.

Kr
Review №82

They must not need business because they couldnt be bothered to help me. went elsewhere and got exactly what I wanted in minutes, was treated respectfully and got a great deal. thanks for nothing Gator Vacuum.

Iv
Review №83

I had the pleasure of dealing with Robert who helped me replace my old broken Miele vacuum with a new one better suited to my needs at a great price An easy and satisfying experience!

Sa
Review №84

They did an excellent job repairing my old shark vacuum which came back looking new by the way. Very impressed with the excellent customer service and the cleanliness of their store. You will not be disappointed. So happy I found this place:)

Sh
Review №85

I visited the store last month for the first time. The owner was very knowledgeable on my specialty vacuum and the staff was super friendly. I strongly endorse Gator Vacuum for your vacuum cleaner repair needs.

Jo
Review №86

I hadn’t used my sewing machine in a few months and pulled it out to make some masks for the family. Halfway through the first mask, the machine quit and nothing I did would make it run again. It wasn’t a particularly expensive machine so I thought, “Why not buy a better one?” No machines under $1000 were available anywhere. I called Gator Vacuum & Sewing Co. They were so nice! They took my machine late on a Thursday afternoon and by Saturday morning, it was fixed! I picked it up and they made me promise to call them if there were a single issue with the machine! I will always be grateful that they fixed my machine during the COVID-19 crisis quickly. I will faithfully return next year for a tuneup. Would I recommend them? Without a doubt!

su
Review №87

Robert is a Prince. He treated my beloved sewing machine as if it were gold. I AM A CUSTOMER FOR LIFE.Everyone was overly friendly, professional and efficient. The best customer service ever.

Na
Review №88

After moving into my home 4 months later due to construction, I discovered my central vacuum system was not working. And I was ready to start vacuuming. I called gator vacuum at 1 o’clock in the afternoon, and by 3 o’clock young man by the name of Benjamin showed up. He diagnosed the problem very thoroughly. He gave us our options, and we chose to put a new system in. He did it right on the spot! Ben was thorough, competent and a very nice young man! This company is excellent, as well as by the owner who made this happen for us! Thank you Bob and thank you Benjamin. Your service is excellent and you will always be in my back pocket!

Sh
Review №89

Brought my Dyson in to see what the problem was and if it was worth repairing. We let them do the repairs and this thing is like brand new. Very happy with the outcome and repair.

Pa
Review №90

Showed up on time. Did the installation with no problems. Friendly, knowledgable service person. Reasonable price. No mess...good cleanup.

pa
Review №91

Ben was my technician. He was awesome, very knowledgeable, on time, thoroughly explained everything to me. I would highly recommend this company.

Ly
Review №92

Do not shop here. I went in with a singer embroidery machine after being told on the phone that they service them. Drove 20 miles there. When I got there I was told no they didnt fix any machine with a computer and no one does. Google and call places. Which is fine.But he started to walk away and I said, I have one more question. To which he mumbled under his breath, Oh good God. and rolled his eyes.If you want to be treated like garbage then shop here. If not, go somewhere else.

Ra
Review №93

My 12 year old Oreck upright vacuum is like brand new! Excellent service and value! The owners mom that helped me is so sweet and helpful. Thank you Gator Vacuum! I will recommend you!

An
Review №94

This guys installed for me new central vacuum unit, they cleaned and replaced broken parts of existing system. The job was done professionally and quickly.

Tr
Review №95

I bought my Miele Vacuum in 2002 from Gator Vacuum and it is still going strong. I cant recommend them highly enough. Robert and his team have serviced my Miele and my sewing machines all these years and have always provided exceptional service and care. I wouldnt think of going anywhere else.

De
Review №96

I live in west Pembroke Pines and chose Gator over the others based on reviews. Even though its a bit of a drive for me (passing up other closer repair shops) it was well worth it.My Dyson was in such bad shape (no suction, water damage, falling apart)I figured theyd take one look and tell me they couldnt fix it. Wrong. They confidently accepted it, called me within a day or two with the verdict and exact cost of repair. It was done soon after and works as good as it did on day one. Gator Rocks!!!

kr
Review №97

My sewing machine has been brought in to Gater Vacuum & Sewing Machine several times. The problem has, at time been mine, but when it needs service, it has been handled quickly, efficiently and professionally.

Ro
Review №98

We recently purchased a 15 year old home that had a semi-working central vacuum system. After a short call with Gator Vacuum, they promptly sent out a great tech (Ben) who arrived on time, fixed the unit ahead of schedule and on budget. Prior to leaving, he shared a few tips on maintenance and general usage. They couldnt have been more professional and reasonably priced. GREAT service. Its rare to find someone that does what they say they will do.

Mu
Review №99

Best vacuum shop in town, a must visit for all kinds of vacuum & repair needs.

Ca
Review №100

We had to replace the central vacuum for our house. The sales representatives were very helpful and knowledgeable. We then had to replace the hose and then the support accessories. There was a problem with providing the proper wand. After contacting the company, they quickly realized the error and immediately rectified the situation. I am very happy with every product I have purchased from this company.

Information
91 Photos
100 Comments
4.4 Rating
  • Address:9853 W Sample Rd, Coral Springs, FL 33065, United States
  • Site:https://gatorvacuum.com/
  • Phone:+1 954-341-4323
Categories
  • Vacuum cleaning system supplier
  • Cleaning products supplier
  • Industrial vacuum equipment supplier
  • Vacuum cleaner repair shop
  • Vacuum cleaner store
Working hours
  • Monday:9AM–6PM
  • Tuesday:10AM–4PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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