Great experience at Jaguar Marin! Thomas Tex Harrison was awesome to work with. Responsive, respectful, genuine, and kind. If you come here, ask for him!

I had the best experience at this dealership! Travis was super helpful and best of all no one there was pushy! He really tried to make sure we got a good deal on my dream car and made it even more special for me by putting a big bow on the car when I walked out keys in hand! It was a picture perfect moment!

Jaguar of Marin is an excellent place to do business.Very professional and to the point.Want to work with people that you can trust, try Jaguar of Marin for your next new or used car...

I had been looking for a Lexus is250 for months and after many let downs, Thomas or more known as “Tex” was there to help me. I had found the Lexus online and showed interest and that’s when Tex was on it and communicated with me up until our meet up. Which happened to be the same day. Although the process was long It was well worth it. He made it simple and told me everything up front as it was. Aside from the business aspect of it, Tex has good character which made it much more pleasant to work with him.

This team is the best! From the manager to the advisors to the technicians to the greeters, they are all super friendly and helpful. After reading some of the nightmare reviews from the other dealerships in Walnut Creek and San Jose, I decided to drive to Marin from Foster City. It was worth every extra mile and I wouldnt trust my car with any other dealership! Thank you team!

Great better than expected ...

This is the worst service I have ever experienced in my life. I recommend to anyone reading this review to not buy from this dealership. There is zero customer service. I keep telling my wife to get rid of the car and buy a BMW because they always have good customer service.If there was zero stars, I would give Jaguar Msrin Service a BIG 0.

What a stress free and enjoyable buying experience! Lilly was a delight to work with. Very professional and accommodating. She was very thorough and gave me several options to choose from. None of the bait and switch tactics sprung upon me at other dealers. She answered all my questions with none of the pressure. Even the other salespeople and support staff went above and beyond traditional customer service! Ive owned Cadillacs most of my adult life. That has now changed. I feel part of the Jaguar family now. Thank you so much! Ill definitely recommend this dealership and Lilly specifically to anyone looking to upgrade in vehicle and customer service. You guys ROCK!!

If I could rate a zero, I would. I took my relatively new Jaguar F-Pace in to be serviced because the check engine light was on. Upon picking up the vehicle after being serviced and driving away, the check engine light was still on. I called them immediately and left a voicemail. The man in the service department, Jason Kindt, had sent a text previously so I texted saying the issue wasn’t fixed. No response. I’ve left 2 others voicemails and no response. The service here is utterly awful.

My most recent experience here was really great. My car was towed in late Thursday. I came by Friday morning and they already had the car diagnosed and part ordered. Jason was on top of the whole process with excellent communication through text and phone. Definitely a 5 Star experience!

Josh Salim did a great job helping my family get a 3rd car! We love the sporty feeling and styling of our new E Pace. If you are looking for a great salesman he is the man!

Joshua (Josh) is amazing and hope that he is acknowledged by his company for his outstanding customer service skills. Very patient diligent and not in a rush to push you into just anything to make a sale. Knowledgeable and down to earth. Beyond satisfied!!!

The facility and staff are very nice. Jessica R was able to help me find the car that was right for me. I love my new XE!

Even though the cars basically sell themselves Jaguar Marin is top notch on customer service and sales. Jared really takes the cake in the knowledge and sales department. He will find you exactly what you’re looking for without pushing other products on you. Polite, real, and down to earth.

Purchased a vehicle from Josh Salim, was beyond amazed by my experience. He was very honest and provided me with a surplus of information on the vehicle and helped me compare options. Didn’t feel like I was taken advantage of, found me the best deal in the Bay Area. Josh can sell me a car anytime. Thanks Jaguar!

Justin is the man! Helped me very patiently. Answered all of my questions so that I could make the best decision for my family and I.

I leased a new Jaguar XE. I’ve never leased a car before but Joshua Salim explained everything to me in detail and made me feel at ease with my purchase! Five star service all the way.

Sales and service here both seem pretty good. Did have one service department misstep in May, new person gave wrong time estimate, but otherwise satisfied.

Excellent customer service. Ask for Jared! Hes very knowledgeable and truly cares about getting the right car for each customer. I wouldnt go to anyone else!

Very nice and friendly customer service. If I ever buy a jaguar it has to be here. I would recommend this dealership over the one in South Bay.

The service department is incredibly frustrating to deal with. Very frequently, there is no one available to speak with when calling. When you leave a message, you almost never will get a call back. They do not call back when they say they will, so you have to call back yourself to complete an inquiry/request. When the car is getting serviced, it is very rare to ever get a proactive call with a status. These are the basics to good customer service. I have owned many car brands, from less expensive to more expensive & my experience with the service at Jaguar Marin has been the worst by far.

I recently leased a Jaguar Xe from Josh and he was great! I appreciate good customer service.Thank you Jaguar of Marin !

Worked with Vince Betar at Jaguar of Marin.Purchased my new F pace, he was awesome, truthful, to the point, expained the process as he guided my thru leasing for the first time.Would recommend Vince anytime.

Very pleased with my visit wasn’t rushed, didnt feel like I had to make any fast decisions, I spoke with a salesman named Justin and he was very helpful

I would give zero star but i have to give a minimum of one star. Very rude sales person (Tom). He told us Jaguar Marin will only sell to specific Geography. He asked us where do we live. Is it important on where we live? He also was not very knowledgeable of the F-Pace.

Jared is the guy to see. Knows his stuff and doesnt treat you like a typical salesman.

Joshua Salim provided excellent customer service when we purchased a car from him.

Excellent experience excellent cars ask for Jared he really knows his stuff

Came in and test drove a few cars with Joaquin and he made everything very easy. I might buy another car from Jaguar Marin

We spent over 4 hours at the salon, got there at 2, left with nothing at 7. Justin took all our documents and constantly rushed us to finish the purchase. 10 min before we were promised to go home with the car it turns out that the finance guy waited until last minute to check our bank statements and declined us the purchase. Justin did everything he could on his side but it is a disappointment that we wasted so much time and our time was not respected by the salon. The Finance guy needs to get it together, very disappointing for waiting our time.

My favorite salesman Jared helped me get my most favorite car

Had a blast test driving some cars with Joaquin . He answered all my questions and made me feel like I need a new Jaguar in my life. I will buy a car soon from Joaquin.

Service department needs work. Good news is that they do eventually solve problems.

Great cars great staff especially Jared

Jared was supper knowledgeable and easy to work thanks you!

Jared is a top notch salesman with excellent product knowledge

Called service department and got held up on hold for 10 minutes still didn’t get an answer called back an hour later looking for service parts but didn’t even get anyone to answer the phonevery poor service

Beautiful cars, great service. Ask for Justin Meyer.

Great service. Thanks Josh!

I had questions about my old Jaguar and buying a new one. Justin was a big help.

Awesome service! Awesome cars!

Complete post deliver breakdown of my relationship with my salesman Rick Wheeler. A problem arose post delivery. Stopped responding to my texts. Beware of this dealership.

Ask for Jared he doesn’t try to win you over with the typical salesmen schmoozing

Jared was so helpful!

Lazy

Traded in my old minivan for a newer used minivan

Not to good.