Staff is great! Friendly service! I enjoy shopping for garden and gifts here. Fast check out,always parking available. Thank you!! Excellent selection of anything really!!

The staff is absolutely fantastic! Customer service was outstanding! Cashiers 10/10. They always have the feed I need stocked and ready to go. I asked to speak to a manager and the manager I spoke with was also very helpful. Great job BIG R! Will be back soon.

Unhelpful staff couldn’t even bother to help me find some 5 gallon buckets unorganized. Had to drive to Durango for 6 buckets ugh.

So I purchased a lawn tractor that I would pick up in two days. When I went in to pick it up they said they messed up on the price and it would $1000 more. I get people screw up and thats ok. I said no Ill just take my $2,200 back. The over weight male manager said they could not refund me but that the company would send me a check overnighted in just two days? So now two and a half weeks later I still am out $2,200. I am not wealthy and cant understand why they are holding my money. Like the Manager said hey its not my problem If they knew there was a problem, then they should not have cashed my check. If you like your money, then go to IFA. Big R hates customers but loves to keep your $$$

Not for sure of the problem with this store being able to sell trailers but really over a year now always same excuse waiting on fingerprints or something to do with testing but willing to direct you 75 miles away to another store or waiting on the manager from 75 miles away to come to town gave phone number at least once a month for them to call when that happens but still no call if I drive I’m going to Lowe’s this is getting stupid

By the way the employees conduct themselves, one would think that they are trying to put their employer out of business. Hell wouldh ave to freeze over before i subject myself to ignorance of you employees .

Been there two times. Both times looking at items in yard and they never know what the price is. One employee just guessing so that he wouldnt have to check. Avoid this store, go to IFA instead.

No reason to go to brick and mortar stores anymore! Get exactly what you need delivered to your house in a day. Inventory wrong, pricing wrong, no kindness to the customer...why go through it? Save yourself the hassle, buy on Amazon!

Very bad experience. the female manager Andi refused to help us. the people ahead of us in line had quite a bit of stuff and i bet we were standing for five minutes while Andi was just standing there talking about personal stuff and having a grand time. we were in there when there was hardly any people and it would have taken us less then a minute to get checked out. i’m very irritated with her and her customer service. i’ve had nothing but bad experiences when she’s working when i come in. i want something done about it

The female manager in there is really nice. very non judgmental and kind. the dude who sells firearms turned me off tho I will return to buy a pistol but if hes rude Ill be rude back

We regularly shop at Big R in Cortez but, after our experience today, we will no longer patron their store. We wanted to purchase a chainsaw, the first one they provided wouldnt start so they sold us another. To make sure we received the correct saw, we tried to start it outside the store. The saw wouldnt start. When we took it back seeking assistance they took it to the back to troubleshoot the issue. The manager shouted at us and accused us of breaking the saw. She then refused to allow us to return/exchange the saw and wouldnt get the saw from the back of the store nor allow us to retrieve it. I have never experienced such a lack of professionalism or candor much less from someone in a management position. Customers around us looked horrified at the behavior of the manager and her loud, rude, irrational accusations. Finally, the man in the back who was looking at the saw confirmed it was malfunctioning (we hadnt broken it or caused the issue). The manager never apologized to us. We will never return to this store and will shop at IFA instead. Its unfortunate that the behavior of one manager should ruin our experience. I understand the stress of retail work and empathize with the staff especially with our current situation but this treatment was completely uncalled for and inappropriate. Ive got a call in with the Regional Manager to report the issue but felt I should add to the chorus of other bad Google reviews so that others can avoid a similar experience.

Employees and most customers are not wearing mask and no social distancing between each other. On the other hand, I found what I was looking for at a reasonable price.

Very nice staff at this store, always helpful and friendly!

I have been doing business here since they opened. I have never had any issues with writing a check. Today they refused to take a check. They said they cant take out of state checks and never have. Really, Ive been writing checks there for at least 15 years. Its alright, I worry about getting haunta virus they have a bad mice problem so much so it smells like mice.

The cashiers are fantastic...so super friendly every time Ive been there. Pretty nice selection of feed and supplies but do your research at home. So far Ive not found the advise from staff regarding animal care to be helpful...at all.

Great service and friendly staff. Addressed my needs immediately and had me back on the road quickly. Highly recommend.

If I could give this place -stars I would. The management orders ugly styles of clothing and are extremely rude. I could hear her and her staff talking about me on their radios as I was shopping, extremely unprofessional. Unfortunately this in not the first bad thing about the manager Ive seen on the reviews. The cashiers are very nice which is probably the only nice thing. IFA carries all the same stuff for cheaper. Dont waste your time at the Cortez location of this store

I delivered nursery plants and trees to this store. The employees are nice and helpful. Codie the receiving manager was very nice and not afraid of work. She helped me unload my trailer.

Unfortunately, like most other stores these days, this store is understaffed and usually doesnt have what Im looking for. Ive stopped in several times looking for Carhartt clothing. Nothing in my size and no one around to help me. The store does carry the product. They just dont keep it stocked sufficiently. Although I want to spend my money locally, there simply isnt much to spend it on. I suspect this branch will be forced to close in the near future.

VERY POOR SERVICE! Visited store around 10 a.m. ask at front desk for price on several trailers in the front parking area. Clerk reply that is a manager thing and called for manager assistance. Manager replied I am not qualified. Clerk replied that a manager would be in later that could help. I guess they dont want to sale trailers all I ask is price! Understand to sale them a licenses person is needed. I bought a trailer elsewhere that day.

Excellent store with great selection; but, no one bothered to ask if I want anything so they lost my business.

They help me find what I need. Its a good store. I like t because its closer to home too.

Excellent Customer Service! It is unfortunate that they have to be shorthanded. Looking for reliable applicants. 👍🏻😁

Stopped by today to check on the price of a trailer, a guy on a fork lift tried to help me because not a single trailer had a price. He called someone named Colton on the radio to get a price and the person on the other end was rude to the gentleman who was trying to help me. Lost a trailer sale today thanks to Colton.

EDDIES favorite store. He thinks everyone that comes in is there to see him. Great inventory and helpful staff

They answer questions very well, very knowledgeable staff and super friendly

Found an item I wanted displayed at $25.99. The clerk pulled one off the shelf individually marked $25.99. The clerk took it to the cash register and it rang up as more than $40. The manager wouldnt allow it to be sold to me at the advertised price. Bad experience.

Excellent. Found a pair of great Keen steel toes at an even greater price after I checked out. Thanks.

I live this place. All the best quality at fair prices, most of which I cant buy in New York City!

Went looking for new house slippers or loafers. If somene is willing to pay 100.00 or more for a pair of 3 month shoes.... this is the place to do it.... VERY expensive clothes shoes and gear. One RV water filter there is 39.00. You can get the exact same thing at walmart in a package of two for 27.50...... jus sayin...

Great deals, good selection, friendly, knowledgeable staff & quick service.

The supervisor was very friendly and helped me with a dual diesel gas n tool box, better built brand for my husbands birthday gift! :-) we had to visit 2 other Big R and finally had to travel to cortez co and was treated great.......Thank you so much for making my husband birthday gift great..... a very happy cusomer...jan

Nice store. They had the RV battery I needed at the right price.

Helpful staff - wide variety - a bit pricey especially the clothes.

Great store with really nice people. Visited back in march during a trip to colorado.

Good prices and selection knowledgeable staff

Our salesperson went above and beyond to help us. Great place!

A great farm store with nice employees, a wide variety of items, and awesome sales.

Very informative and very helpful in the gun department. Thank you.

Found what I wanted and was easy in and out.

Helpful employees, found what I wanted with help.

Great place to shop with professional help.

Clean store and helpful staff.

The employees here are zero help and every time we go in to purchase our dogs brand of food they have zero stock. To the point Ive had to switch my dogs food several times. Will not shop here again.

I like the service and the deal I got when I went there.

Great store lots to choose from

Great customer service..

Nice place to shop

Great help from staff

Everything you need

Great place

Great help

Love it.

Ammo