LOVE LOVE LOVE this place. We had been stalking e-bikes for a while. I am/was a purist roadie through and through. But an injury landed me on the d/l list. I still wanted to ride, but didnt want to get stuck cities away from home. We bought two E-Wave 2.0 e-bikes from Anthony K. It was a complicated transaction (we had moved and needed the e-bikes shipped), and Anthony was lock-step with us every step of the way - with a smile! He was polite, kind and such a pleasure to work with. It was a seamless, flawless transaction and I have nothing but great things to say about Anthony, the shop and the overall experience. Our e-bikes are BOMB. Its perfect for local HB-NB-LB riding. He (my guy) got the black cruiser style, I got the white step-through, both with the 14 Ah battery. PS: even if you are a purist, there is always room in your bike lineup for an e-bike. Thanks Cyclist for a great experience and thank you Anthony K for going above and beyond to get us our bikes. We couldnt be happier.
Such a great experience at The Cyclist today!! Called about getting in for a break tuneup and was told it could be done the same day. Yay! The other places I called said at least 3 days. The didnt give a quote on the phone but offered a free inspection. I gotta admit this made me nervous. However, the price was great and it cost 1/3 of what the other shop quoted me on the phone. Kudos to Quinton for an awesome job!Also got great tips on a secure bike lock from Jeff. He gave me a good heads up to register my new ebike with our homeowners insurance and to register it with the local police department.Ill be a loyal customer for life. Thanks guys!
Im not an avid cyclist, so take it easy. All I needed was a wider seat and a water bottle cage. They had what I needed at a fair price. (compared to the bike shop near me) What made my experience special was the store clerk, Alex. The water bottle cage didnt include the screws to mount it. The used bike I was fixing up didnt have the screws. Alex actually grabbed his own bike, removed the mounting screws and gave them to me for free. I have a drawer full of these at home, here you go.THATS what I call customer service! Bravo, Alex... a small gesture like that has earned your store our business for any and all bicycle needs, and we will recommend it to whomever asks.
Kelsey was so friendly and helpful, the bike I was looking for was a bike I’d seen at their shop about 10 months back. She checked her system and seen there was 2 in inventory. She took the initiative to look for this possible inventory inquiry. Kelsey was prompt and confident in her ability to locate the bike, she assured me she’d keep me informed on the process and progress in the event they couldn’t find it. The best part was She found one in their warehouse that same day.This effort Kelsey gave made my sons birthday very special, he loves that bike. it’s those little gestures that go along way. I appreciate their business and I will return for any of my cycling needs.
Cool bike shop! Good selection of bikes. They also have classic bikes.
Amazing service. We purchased a bike for my son and they helped us choose the correct bike for him. The bike needed to be assembled and we were expecting to pick it up the next day, but they went above and beyond by having the bike ready same day.
Fully stocked store. Absolutely astounding during Covid. Had a suitable aluminum frame bike in stock for $100 less than a big sporting goods store had in steel and half that of a Trek that might get a delivery in November of XL size frames.
I Purchased a security bike lock here for $70.00 found the same lock less than a week later at Walmart for their regular price of $35.00. The manufacturers list price for the lock I purchased is $44.99 on the manufactures own website. The Staff that waited on me was not friendly and I don’t normally complain, but this time I felt a need to. I will not purchase there again.
Did major tune up and tire replacements in less time than expected. Always quality work.
This family owned business is the best of the best. Ive bought all my bikes here over the last 10 years. This year, I bought my electric bike - American Flyer E-Wave 2.0 - here. I definitely wouldnt buy a bike anywhere else. Their service center is outstanding as well. Chris is the best bicycle technician Ive ever come across.
Clay and Bryan provided me exceptional service during my first of many trips to this bike shop in Costa Mesa. Shop here! Their reviews speak for themselves. They are the real deal. Conveniently located right off the 55 freeway. If you don’t live nearby I guarantee they are worth the drive past other bike shops. They even accept Apple Pay. They have plenty of parking and great prices.
Great service here always! The place was jam packed and they were still able to fix my wheel. Only problem is they have too much cool stuff so you always walk out with more than you need. 😎
Bryan in the maintenance shop went above and beyond my expectations this past Saturday. When I walked in, everyone was busy - including Bryan. He asked if he could help, then proceeded to work on fixing the two flats on my beach cruiser. Totally blown away at his exceptional customer service and great attitude. I was in and out. Keep up the great work Bryan - and thanks again!
Good selection of bikes. Service dept is aggressively, unapologetically clueless with even entry level road bikes. Unless you’re bringing in a beach cruiser, these guys will likely do more harm than good.
The Cyclist is awesome. I have been going to them for years now. Everyone is super friendly and helpful, especially Benjamin and Anthony. I tell all my buddies to go here and will continue to use them forever!
So, Ive purchased my bike here, along with accessories. After that, Ive come here every time for any services or goods. Every single time the staff are friendly, helpful, and insightful. Their prices are fantastic and Im always up and running in between 30 minutes to 45 minutes. I really appreciate having this shop so close to my place.
Thank you so much for your help getting us into new bikes! We had great help and attention from Jonathan. He was thorough in explaining our options and helping us make a great choice. We love our new bikes!
Brought in a super73 s1 for brake service and they fixed what other shops wouldnt even look at!! Totally worth the drive. Super fast and friendly service too!
At a time when most bike shops had cancelled rentals because of COVID (I havent figured out why) The Cyclist was happy to rent me a clean, high quality road bike adjusted to me. But that isnt all: After a week of exploring Orange County, I returned the bike, but forgot to get my pedals back. I called from Iowa and Colt helped me. He shipped a set of pedals. They never showed up, so he sent me a new pair for free (which did show up). Now you cant get better service than that! I will be back.
Although the waiting time to get your bike checked is long, the service is excellent. To counter the review that said Absolutely no one was wearing them, and staff were standing close to customers about people not wearing masks is just a complete lie. Everyone in the shop had masks and maintained their distance. I came in today to get my bike checked because the fork was loose and a staff member easily fixed it for me right there and then! Great service!!
Great experience, Clayton was patient and helpful in making sure we made an informed decision on which bikes were best for us.
I’ve been in need of many components for my bike, and with all the knowledge of the staff, it makes it a fantastic experience to shop at the cycle shop!! I go in often and am never given anything but excellent service!!Thank you to all the staff, and I do appreciate your positive attitude and assistance for any need I have😁
Hats off to Anthony who made the experience of getting on a new Bianchi - from the initial conversations, the build, the fitting, the purchase - one of the best experiences I’ve ever had. We also picked up a few Specialized bikes with Kelsey who was also stellar.Anthony’s expertise, attention to detail, passion and simply getting things done makes The Cyclist a contender for best bike shop in Southern California and I look forward to coming back time and time again for all things Bianchi, bikes, repairs and what have you. A seamless process from start to finish, working hand in hand with the customer, fine tuning, selecting the right components and the quick build - it’s what you look for and what you’re going to get when picking up a $500 or $5000 bike from The Cyclist. While their selection is limited at the moment due to COVID production delays (as is the case *everywhere*), they’re still able to get you what you need even if you have to wait a little bit.The rest of the team from the guys in the shop to the owners (Michelle and John) are here for you - to answer questions and to get you what you need. I’ve been to dozens of shops both here and in the LA area and these guys really set the bar. Hats off to Colt as well for being super friendly and just a solid overall guy. The entire shop delivers consistently with exceptional pricing on accessories, maintenance, whatever you need.Remember, you buy the shop - not the bike - and I’m confident that no matter what the issue may be, the team at The Cyclist will get it done. Hats off, you’ve earned a lifetime customer.
All the employees here are super nice and very professional. Met the owner today and he was very nice! Checked on me to make sure I was happy with my experience at his store today. I will definitely be back.
Great bike store. Fair prices, quality service, and great people!
Wow! What an amazing store and the staff, the best. Went in and looking for bikes for my wife and me. Never met a more informative and professional team than the staff at The Cyclist! The store was clean and they even have a lot of historic bikes hanging - a must see.The Cyclist, I highly recommend them as your familys or individual go to for bikes. The pride and knowledge is second to none. 100% compliant in regards to COVID. Although I couldnt see their faces I know they were smiling as much as we were.Cheers and hats off to the owner and his team!Thank you Kelsey and Anthony for making us feel like family!!!!
This is the only bike shop I go to now. The staff really knows their stuff. Kelsey was super helpful when I was trying to decide what kind of mountain bike I wanted. Highly recommend this shop.
Wow, best bike shop ANYWHERE! Been riding 30 years and this set a high bar. To offer such service in the covid 19 environment deserves special note. Staff always wearing masks. Its hot out, they offer you a cold bottle of water! Anthony let me demo a new Creo and changed pedals on it so I could use my shoes! I came back 2 months later and he worked with me to customize one to my satisfaction. Very knowledgeable about the products and very helpful. Can be a wait for service, but they had 3 mechanics working hard... bike shops have been hammered during the pandemic. Hence my rating carries even more weight!
Have been discouraged to come here by many. But I needed to adjust my carbon seatclamp. They were quick and very friendly. Bunny is an awesome employee with awesome suggestions.
These folks are really great to work with. Quentin is a fine mechanic and everyone there seems to be very customer service oriented. It is well worth the drive and the wait to have such fine service.
I shopped a few bike shops before finding this one; my brother recommended them. They are hands down the best. Customer service ws excellent. We love our American Flyer, E-Wave electric bikes.
Had a loose Crank on my road bike and my index shifting was not working very well. Took to the service counter and they fixed on the spot in 20 minutes.It was great, I will be going back the next time my bike needs adjustments
The young lady that help me n my bro is awesome.. ive made lots of purchases here i the last 6 months...
If you are in the market for a new bike, need a tune up for an existing ride or just have questions about popular trails or bike paths this is a great place to check out. The staff is incredibly welcoming, knowledgeable, and helpful. You will feel like a member of the family from the moment you walk in the door. I highly recommend this shop. Go check it out, you won’t be disappointed.
Family owned business. It was busy in there, but each employee communicated with each other and did their best to help everyone.They made you feel special and important and was sure to get me the right bike. Then, they even helped me put it in my car. I was so appreciative and love businesses like this.Definitely go see them!
Alex was very helpful and gave us a lot of knowledge on how to maintain our bikes that we just purchased. I highly recommend
Helpful knowledgeable staff nice work
Service line is long. Over an hour wait. Service dept not open Monday or Wednesday...why? No a/c so waiting in line is unbearable. Electric bike battery needed because 2 failed. Get your e-bike somewhere else.
They have a sign in front that says people dont have to wear masks. Absolutely no one was wearing them, and staff were standing close to customers. Will never shop here, no matter good their service is: if they dont care enough to protect their customers from a deadly disease, then they dont care enough to earn my business.
The staff here are always knowledgeable and friendly. Prices arent bad too.
Its great here, tons of bikes, parts, accessories and the staff is very friendly.
I take my bike there regularly. They are inexpensive, nice and fast. Just had air put in both tires and had my seat raised. No charge!
Good bike shop with plenty of mechanics on hands. They also dont try to upsell you and they have reasonable labor rates.
I came in on a busy morning with a bent rear wheel and broken spoke expecting to leave the bike there for repairs. I was pleasantly surprised when Quintin took the bike, treued the wheel, put in a new spoke and finished all in 30 minutes! The total charge was just $27. Great service!!
They make you feel special. Great customer service. Family owned and very professional and fast. Amazing selection of bikes and accessories. They can customize any bike right there in the shop. Go test ride a bike I guarantee youll wall out with one.
I grew up around bikes and the bike shop industry. Having been back in Orange County after 30 years from where i spent my developmental years here, this shop is one of the best bike shops Ive been to in Cal. They have taken care of every issue with a costumer service that is becoming almost to the point of being extinct in retail. I highly recommend them for any bike at any age.
I was on vacation in LA and was looking for a road bike to rent. Finally found that shop and all those guys were awesome. Great contact and support. Definitely come back 2019. My recommendation if you want to rent different kind of bikes in Orange County or LA.
The most pleasant experience ever in a bike shop. I called and reserved a bike for rental. They took my info over the phone and when I showed up, it was ready to go. They showed me everything I needed to know and I took off. Spent the entire day on the bike, the first time I’ve ever ridden an E-Bike and it was fabulous. Will be doing this again the next time I’m in town
Really friendly, good products and good service. Helped me get going on my Tern adventure.
John the owner got an ebike put together for me on super short notice....these guys are the real deal! Really, they have fantastic service, are friendly and make you feel welcome without a high pressure approach. They explain things to you so you understand, and have lots of bikes, regular and ebikes to choose from. They will be my only shop from here on out to service all of my bikes.
Good local bike shop that does service, sales and accessories. Knowledgeable staff that are all avid riders themselves. Good selection and a pretty good price. Great shop to have nearby!
They are really nice and helpful.
This bike shop is awesome, super helpful people with great attitudes. One of the owners, John, helped us pick our e-bikes... We also got a great price!
This place was awesome! John and his wife were extremely helpful in choosing a bike that was perfect for me and keeping it within my budget. I couldnt be happier with the experience and the level of service I received. Ill definitely be going back here for all my biking needs in the future!
Brought my road bike in for a tuneup and Javier the mechanic there was able to do the whole tuneup right then and there. My bike is now running smoother than ever. Very friendly and informative staff. Nice big shop with a large selection of bikes and accessories. I will definitely be back!
It’s what you want in a bike shop.Additionally, Anthony is a bike whisperer when it comes to fittings.
This place is like a candy store for anyone who has ever rode a bike !!The accessories wall for beach Bikes has every imaginable basket, colored wheels, horn, bell, drink holder, lights, basket liner, etc etc etc! Bright fun colors of everything!!The make me want a bike in every color!!! Oh and the staff are super nice! Did a great job on some changes to my Townie and charged less than quoted for repair!!
We purchased 4 used bikes and Monique was wonderful. She helped us from start to finish and had a lot of patience and great advice. We will definitely go back!
I highly recommend this store! We just had the best customer service at the cycle shop in Costa Mesa. Anthony and Cole are phenomenal & their customer service is excellent. We repaired two bikes (24 hour turn around) & purchased two more. Bottom line, if your looking for a bike shop where character counts and integrity is paramount, this is your shop!
Needed parts and an air pump for my kids cruiser.This place must have been bought out by someone who cares because it looks 100 times better than the last time I was down here last year.Oh yeah - easy parking. Thats the reason I stopped here the first time.Very helpful people. Got me the parts I needed and I found this cool two level pump that was built to last.Their selection now is a lot more than it was. Will be going back here to get a cruiser for my wife.
I’ve been experiencing this cycle us fight shop for the past month and my roommate has been going in for me to help me with my new electric bike I can’t believe how helpful the staff else and especially Monic who helped my roommate I apologize if I’m not spelling name Correct,,, we have probably spent for five visits every single sales person was patient at prices are reasonable and the best part is they are so knowledgeable and helpful !!!! I will definitely check out this bike shop
My back bike tires were severely bent. They managed to fix it within the hour. Rides as good as before and they charged me the lower end of the estimate. They were extra courteous too.
Great sales and service staff. I am an old man biker, but they are great with competitive cyclists as well.
Excellent friendly customer service, i had a shifty gear behaving badly, and the bike service tech was thorough, tested my bike, made adjustment and solved the problem in 10 min flat. Gotta love the quick service and friendly attitude.
I was on vacation in Newport Beach ready for an awesome coastal ride and suddenly my front shifter cable broke inside the housing. I called, they said come over when you can. As soon as I walked in the door their chief mechanic walked up and knew the problem. He jumped right on the job and next thing I am like new and back on the road. This is a world class service oriented team of dedicated professionals and would recommend them to any cyclist.
This place is great! The people are friendly, the service is fantastic. Definitely, this place has become my go to bike shop.
Good shop worth the stop
Amazing service and friendly staff. Worked with Anthony for a fitting and cannot say enough good things about him. Any work on the bike and I will be coming to them for help.
Terrible so far I’m afraid. Ordered a set of pads for my aero bars on Jan 9 notifying me that my order would ship from “Warehouse 15”.I then received a call from the shop on Jan 15 asking me when I would be in to pick up my order. After explaining that my order was to be shipped and over the web the associate mentioned she was just going through the shipment that came in and would get the order right out.Then on Jan 18 after seeing my order is still “being processed” according to the site. I used the Facebook chat the website encourages you to use providing order number and requesting an update. I can see whomever is managing the FB resource indeed is seeing my messages (followed up on the 20th to inquire as to if anyone would respond at all) but does not respond.I plan to call later today when they open but at this point giving a fair warning out there for anyone not local to this shop - do not order online - use one of the many other options (as I should have apparently).Hopefully I can actually get my order shipped at some point. Fingers crossed.
I purchased my e-bike about a year ago and have been back a few times since. Very good customer service and I got my bike at a discounted rate.The crew at the Cyclist is always ready to help you out with issues large of small. Thanks John and Team.
Amazing place, great customer service and bikes. Javier was very nice, he showed me the bikes and even let me ride them. Very good.
Great bunch here, always willing to help and very professional service dept. I would and will recommend this shop to anyone
Great bike shop. Great prices. Super fast service department. Whats not to love?
We could not be not be happier. The staff and service were second to none. We love our custom cruisers. Thank you!
Excellent service, found exactly what I was looking for. Friendly environment, highly recommended!
I got a nice bike and Im happy with it. The bicyle is great. Thanks for good service R
I have been looking for my perfect bike for a couple of months. The store and merchandise are well kept and very clean. The staff was so nice and knowledgeable that it only took me 30mins or less to find my bike and purchase it.💗 my 🚴. 👍👌
This place is legit. Great selection, prices are good compared to what i saw online at other places, and the staff are chill and knowledgable. I am planning to be a repeat customer soon.
Very affordable bike service.
Last winter I needed two wheels built and other local shops either quoted me a ridiculous price or couldnt be bothered. Then I found the cyclist and I was so impressed with the service I wont go anywhere else. Hands down, best shop in OC.
Great place to buy a bike. The customer service is great and the employees are really acknowledgable. I recommend going to this bike shop plus the selection of bikes is unbelievable. If you dont need a new bike, they also do tune ups and fix any problems with the bike
The whole staff, including the owner John, were extremely friendly. The service was quick, and even came with a complimentary doughnut and coffee while I waited. Will definitely be back for any bike needs in the future
Great place for bikes and accessories. The staff is very helpful and friendly. They were patient with all of my questions.
The best place to buy a bike not only do they have the best bikes but they have Beyond excellent service theyre like family to me I would never buy a bike from anybody else you would be stupid
I was here on vacation and my wifes bike was creaking pretty loud. Dropped it off with Benjamin and he had it completely tuned up, quiet and ready to roll that day! Bonus was it was as clean as the day I bought it! Thanks guys!
Monique has been very professional and helpful. I went in for a low budget bike: she clearly didnt try to sell me something too expensive or (like in other shops!) wrong size and model for my height. As she didnt have anything within my range she even offered me two other options of bike stores nearby!!! I was totally surprised how knowledgable and attentive she is. I would def come back and would advice anyone who needs a bike to go here first. Thanks Monique for your professionalism! 5*****
I wish that I would have bought my bike from them. I get all my service done here! Ive had a few flats and broken spokes. I take it in and they fix it right away. Very reasonable price too.
Had a problem with my Specialized CruX and Anthony fixed it and called me personally. Great family establishment.
Everyone here went out of their way to be helpful and they are all super friendly to a couple of visiting Texans.
I needed a new lock for my bike, when we walked in we hadnt realised they were closed but they took the time to help us anyway, great service! Thank you
I love this shop, they are always laidback but professional. Plenty of bargin bins and deals. Reasonable maintaince prices. Colt and Bryan and really awesome. This is my go to shop
No customer service at all. Walked into the store and was not greeted once, they do have a good selection though but I will not return.
I am not one to do a bad review but after this being my 3rd visit I feel I need to. I came here originally to look for a seat post for my mountain bike. There was a young lady there that said in back. I guess she was having a bad day so I didnt hold it against her. After getting no help from people just standing around arbitrarily moving stuff I left and just ordered from another shop nearby ($500 dropper)On my second visit I came in, I was looking for a bike (budget was $5k). No one seemed too busy so I asked for help. I kept asking if someone could help me in the road bike section. I guess because I was a bigger guy they figured I was a waste of time and no one helped me so I left went to a shop I know in Long Beach and ended up dropping $11k on a custom bike and an additional $5k on custom carbon wheels.My last visit I was looking at a bike for my son. He wanted a cool Specialized they had there ($4k). Yet again I had to ask for help (no biggie) but the response I got was just rude. There was a guy who was riding a road bike and I assume was a manager telling three other sales associates that he (guy on bike) was their best customer and get him whatever he wants. I asked that guy for some help and he just ignored me. I didnt think it took that many people to help one person that was their best customer. Any way after 30+ minutes of getting ignored we left and my son was heartbroken.We ended up going to another shop in Tustin. As soon as we walked in, there was someone greeting us and helped my son get into a bike. We ended up walking out with a Santa Cruz Nomad ($8k). My son and I spent a total of 20 minutes there and got exactly what we wanted with no judgement or BS.Hopefully the owners of this shop can learn from this experience and stop judging people based on how they look.