Completely disappointed. I thought the selection on the CC website was exceptional. I was really looking forward to getting a cake for my sons 21st birthday. It was to be a basic cake for family at this time. Nothing big, but I did expect it to look good. (Not over the top.) I was told in an email that the cake would be $65 but as they added more decoration it cost would increase. I get it. Of course, makes sense.I gave them an example of a cake on their site. This is what I was expecting. Minus some of the obvious decor that was added to this particular cake for that particular client that would not apply to us. It was a cake that was to have a photo of my son on it, from last birthday, with the 20 changed out to 21 - which I did.When I picked it up toward the end of the afternoon, I was so let down, I was crying inside. This was supposed to be a cake for my sons 21st birthday. It wasnt suppose to be over the top - I get that, but it was suppose to be nice. Its obvious the people at CC dont care. Not a phone, not any suggestions, over the numerous calls we had about the cake were given. Had I had any idea (it would look this bad), I would have and should have purchase it from Vons - they would at least written Happy Birthday on it.When I asked the lady at CC - if they could please add Happy Birthday to the rim as in the other photo, she said no, everyone had left and all the piping gear was put away. But she did say - Well it does say Happy Birthday on the photo. (That was not a consolation and certainly not appreciated. On the photo the writing is less than a 1/4 tall.)So--(with no options) I purchase some of their Happy Birthday cookies (at $10 each) and some of their chocolate Happy Birthday, thinking I might be able to dress it up. Spending over another $53 on that and the $95 for the cake. Really?!How it did taste - well let me say this - as good as it looked. :-(NEVER AGAIN. JUST COMPLETELY DISAPPOINTED. BTW- I wrote to them, immediately last week - NEVER heard back. I wanted to give them that option to respond before I posted. NOT ONE WORD. I guess its just a big F U to me.AS OF TODAY, WEDNESDAY OCT 6, 2021. Timorie Budge reached out to me. She said they do care about their clients, (but due to COVID they are going through some staff changes) and said she had spoken to the person that was helping me, and felt some suggestions were made (NOT MUCH), like if I wanted the poke-a-dots - nope no dots on my sons 21st BD cake. I did want the framing around the pic, but not like the other had on their cake. It didnt make sense for this cake. AND this is why I go to the professionals for this reason. They are suppose to know and assist.Anyway - still unhappy. Not only was it horrible looking but the cake Black Forest was completely unmemorable. NEVER AGAIN.

Short version:So if you are looking for any customization, do not expect Cinderella Cakes to take them into considerations, look forward to be extremely disappointed and have your event ruined!Long version:I was looking to have cake pop for a virtual gender reveal. Im pregnant and couldnt wait to know the gender but wanted to do something special to announce it to my friends.I do not have family here, Im in full isolation because of Covid, and I thought sending cute packages with cake pop and other goodies would be a great way to do it until Ciderrela cake ruined it.I called the Lake forest store because Costa Mesa didnt answer, Saturday at 2.30pm. Some lady responded and I asked her if I can order online and have the inside of the cake pop PINK. Her response: yes, we do that absolutely then I asked so I just put it on the note when I order online and everything would be good correct? She said yesAfter placing my order online the same Saturday, the website showed that I would be able to pick it up Monday at 4.45pm. Keep in mind that I had to ship my packages on Monday so my guest can receive it on time.Monday comes and someone calls me at 2.22pm to tell me: your cake pop are ready but ill close the store at 3pm todaySo I rush out of my house to get to Costa Mesa and pick them up before they close (the store normally closes at 5pm)Once I get there, I enter and I get attack by a very strong smell of cannabis (And I am wearing 2 masks!!)Some guy was sitting there, go to the back for a couple of minutes, then come back and ask me what did I want. He gave me my order and I left. I finished my packages and mailed them, being happy.I had one extra cake pop and I decided to try it out.And that when I realized the inside is WHITE.Can someone tell me what gender WHITE is suppose to reveal?Now my virtual gender reveals event is completely ruined; Im full of hormones and bust into tears. I have zero families around, have to be fully isolated, this event would have brought me some joy and now it is all messed up.Before posting this review, I contacted the store and wanted a chance for the owner to explain themselves.And this was the disappointing response:Good afternoon LucieIm so sorry about this misunderstanding. We dont even offer that option online at all. Its not something we do on any of our online product as you could see on the selection list. We can only provide what is ordered on our online shop and dont offer any customization.I understand thats not helpful for your current situation but again apologize for the misunderstanding. Do you happen to know who you spoke with as we typically dont suggest something like this and would have normally just taken order over the phone at an additional cost.Regards,Timor BudgeI CALLED BEFORE PLACING MY ORDERI ASLO ASKED ABOUT HAVING THEM PINK INSIDEIF IT WAS AN EXTRA CHARGE WHY NOBODY CALLED ME WHEN THEY SAW THE NOTE ON MY ORDER???So if you are looking for any customization, do not expect Cinderella Cakes to take them into considerations and look forward to disappointment.

I asked for a cake for my wedding. I got one (through Elektra Cruises) and it was delicious and without issue. Everyone was always very nice when we went into the office. Saw a lot of people hating on this place and thought Id chime in. They were nice to my wife and I and did a great job. :-)

Exceptional!! Ordered my daughters sweet 16 cake from Cinderella Cakes and it was amazing!! The design was beautiful and they did a fantastic job. The flavors were absolutely DELICIOUS!! Would definitely recommend them!!

Want a bad experience with poor customer service? This is the place to order your cake from

Very bad cakes, avoid at all cost

I purchased two meringues, a lemon and a raspberry. The texture was perfect and the raspberry one was divine. The lemon one was bland without much flavor. Good but no pop.Service was great. The woman was very helpful and friendly. She greeted each customer as they entered, saying she would be right with them. I will be back soon to try one of the cakes.

Absolute best!! Worth every penny!!! My family absolutely loved the cake. it not only looked like decoration but it was so tasty. I got the cake as a gift for the baby shower but I was unable to make the event. I got a text asking when it would be arriving to then be told it was already there my family didnt think the cake that was delivered was real. They had to pinch it to see if it was edible. LOL they loved it!!

Didnt know the place but someone told me they do custom cakes. Placed my order. When I picked it up I was shook on how perfect they did it! Price was worth my cake. Thank you and highly recommend!

I bought a cake from this f@&king place and when I spoke with the lady on the phone I told her I need a large cake. I spent $100 on the cake and when I received the cake it was so f@&king small. Rep off. Dont wast your money and look stupid in front of your people

Creative cakes is decidely better. I would not go here to get a wedding cake. The samples were old and did not have variety. The lady said she would have to charge us for a bottled water at the tasting which was a big turn-off. Anyways, I wanted to give them one star but the lady was nice so they get two. Also, the portoflio looked very unimpressive and old which is the best way to describe this place.

It was a long time ago now but I bought a cake for my moms wedding & they never delivered it & when we called it took them 45 minutes to get back with us & they gave us an excuse saying the cake fell over in the truck but then why didnt they call us asap? I think they just forgot. Then to top it off the gave me a certificate for $100 when the cake cost more than that & they ruined my moms wedding & I looked terrible because I was in charge of the cake. I absolutely dislike cinderella cakes & will warn anyone from using them.

Cake looked nothing like the picture I selected.. Horrible service ... Dont waste ur money here

Ordered a birthday cake told them 3 colors I did not want they were used anyway the cake was so dry not one person took more than 1 bite was a horrible cake the owner was so rude and unprofessional would only offer a store credit what a waste of $60