Absolutely brutal process. Needed to grab one quick gift and had to wait over an hour, multiple workers inside just sitting around. So bad

I very much enjoy this store - it is my happy place. The store has great square footage and with that a good spectrum of various products. I absolutely love working with Teresa (highly recommended), who is very professional, attentive, knowledgeable, and genuine. Overall, I find my shopping experience here to be well aligned with the prestige that Hermes brand/heritage is known for.

My wife and I enjoy Hermès in general but this store in particular. We frequent South Coast Plaza and shop at all of the the luxury options available but this Hermes has proven to be the best experience with a wonderful SA and a solid selection of items for myself along with my wife. Overall this is a great store/shopping experience - Highly recommended.

Nice place.But line was too long.Better make an appointment

Very friendly staff.Teresa is very helpful and kind she helped me find everything I wanted.

Staff here are not the most pleasant but what’s the big deal? It’s just material things in the end. Came here for some SLG and waited about an hour before we even got helped. If you want Hermès things, you’re better off buying their stuff in France. Staff here are condescending and straight up rude.

We are tourist out of state and just want to visit the store because we don’t have Hermes store in our state. We was waiting for more than an hour, first in line, and no customer in store. However, they don’t let us in and nobody ask us anything, we feel unwelcome so we decided to leave after 6 hours travel plus 1 hour wait.It’s such as bad experience. DON’T recommend this.

Staffs were not friendly and pretty intimidating. They never have enough stuffs in stock and variety of what you want. Staffs were not even passionate about their stuffs. The whole experience just destroyed my love and curiosity learning more about the brand. As a person who spent a lot with the brand at this store, I am pretty disappointed. They always told you that only 1 person allowed to be in the store at a time but they let other customers in as couples. The store manager was not even smiled or said hi to you.

I recommend you make an appointment before coming. I waited 2 hours

My favorite brand,(its the only thing my Scullion Gomez will wear)Service was Horrible.Try the Pangolin under glass.

Rude !!! We made reservation! I drove an hour to get there. They said that you had to mention the reservation is for 2. That option was not given over the phone ☎️ Very disappointing

This store is by appointment only now. Then I made an appointment 4 days ago and I wanna reschedule it. But the staff didn’t pick up my call and answered 6 hours later via text. That’s why I cancel my appointment. Their customer service is very rude. I’ll never visit again.

Really happy with my purchase! Very helpful and beautiful store.

My favorite Hermes store by far - Ive been to my fair share globally! My SA always provides the best customer service and helps me find exactly what im looking for!! SO happy they are back open with reservations!

Always in a long line, but didn’t see anyone buys anything…

Long waiting time, Bad Service,not kind, rude, every employee likes angry

Customer service is outstanding but the waiting in line for purchase is not a Happy wait.

By appointment only now, but the staff will ask you to go around to the street entrance. The service has really failed here, it once was staffed w/extremely knowledgeable and friendly sales associates, now they are just aloof and rude. I was asked if there was anything I was looking for in particular, by a security guard, I stipulated I just wanted to browse and they immediately proceeded to tell me I wasnt welcome.I will not advocate this store to anyone, ever.I have been a long standing customer of this house for far too long. I still love Hermès, but this store can go pound sand.Note: Manager you may look up my account status to see the type of customer you just lost by having a rude security guard be your gate keeper. I wanted to buy some items for my girls but was not welcomed. Van Cleef and Arpels was conveniently close.

Worst service from Naomi in my 5-year Hermès shopping experience. Naomi sounds like a Korean, but she seems like very discrimination to other Asians, even if we are Asians as well. We go to the store on time for our appointment and she told us that we only have 30 min for the appointment, which is totally fine. But when we ask her to show us more things around, she kept saying “sorry we only have 30 mins” but actually we still have 15 min left and we may just need 5 min to make the purchase. We are wondering if Naomi is the typical standard service from Hermès and we cannot understand what she is proud of, maybe she owns the store? Finally she kicked us to the front door, and make sure we left on time. So suggestion is go purchase with other agent, SKIP Naomi. See if the store manager or anyone will reply to my message.

Absolutely the worst customer service.

Loved the service and loved my birthday presents

Calling 50 times in a hour. Want to make an appointment. But nobody answer phone.

If anyone of your management can read this and all previous reviews, then you guys need to train your sales reps seriously.Your customer service is RUDE and makes your customer SICK. One Chinese lady made your store looks like a Cheap store. I can find a better assistant even in a 99 cents store. She is not only professional but also rude. She insulted me without any apology.If you want to stand higher as a priority just because it is an Hermes, you will lose all your reputation of your brand.For anyone who can read this, please go Rodeo Dr. You can find both good products and services there.

Nice place friendly knowledgeable staff.

Make an appointment before visit, things will be much smoother

Really disappointed that hermes do that to customers, calling 50 times no answer, stuff very rude to customer and no welcome.

Not very friendly staff

We went to the store to purchase a crossbody bag for my wife. The store wasn’t busy and the sales associates were standing around doing nothing while no one acknowledged us. After about 5 to 8 minutes a lady approached us and we told her we would like to see the bag. After asking her for different color choices she told us she only had one color in the store and kept telling us that was the best seller. The question is, if that’s the best seller how come you don’t have the other colors in the store? We left ending up buying the same bag in San Francisco. The sales person was great and very professional. Big difference in service.

Love this place. Just picked up the new Reilly Way Poivree 🥰 Im in love.

Gabriella is the best associate!!

Huge line of people to get in never went inside I dont like to wait in line to spend money

Dying. Life support. Please move to University Mall where theres some life and energy still.

Terrible customer service!!!!

Excellent customer service at the level you expect when you go to a high end store. Love this store.

I bought the Apple Watch Hermes - 38mm Capucine Swift Leather Double Tour - Regular for my mother for her birthday on July 12, 2016 from Apple. Although it was pricey my siblings and I wanted to get her something nice so we chipped in for this watch band. It lasted maybe 8 months before is started falling apart. We brought it into Apple and they said since it is an Hermes strap we need to take it to Hermes. After many calls and e-mails and taking the strap to the Hermes in Costa Mesa, the Hermes company says it is a result of wear and tear. I understand wear and tear over time maybe 2 years or 3 years. However, for a strap to begin falling apart after 8 months when we spent $490 because of wear and tear is ridiculous. What makes it worse is that neither Apple nor Hermes are willing to stand by the product. I think it is a little unfair for a $490 product to last 8 months but that is just my opinion and you can take it for what it is worth. I do understand that this is not the fault of the Hermes store at South Coast Plaza or the employees however, for everyone to put the decision on corporate in Paris is not fair to the customer.

The cost is crazy and for what the same material you can but in a Nordstrom or jc pennys wow people and there money. Lol

I called Hermès store at south coast plaza,One lady picked up my phone,I told her Product reference no..She said there is not the shoes at Hermès store,said a lot of no.Finally I recommended her check by price,she find it,said some executes.Anyway she tried to let me know I am wrong.Such bad service,I give 2 stars.

Luxurious bags, footwear and everything that a lady needs!

Wrost customer service ever. never buy from them. they treat you very bad

An Old Asian Lady is really the worst representative Ive ever met. I cant believe how Hermes could even employ a staff like her. Very RUDE, SNOB, dont ask if she even smile, she stand with her chin up, showed an annoyed face when she was asked a question. I walked in not asking to be served at all, I do not expecting a customer service, just a nice manner is good enough. I wish I had video camera to show the world how Hermes could allow such no-manner person represent its company. This was yesterday, Aug 21, 2012 around 8pm. After that I went to Saks Fifth, where I received a welcoming service, and ended up buying a Celine Bag there.PS: I have to give good review on quality and appeal just to be able to publish the review

I called in to put an item on hold for me. They said no problem. I walked in just now and they said they dont have it and they sold out. The sales guy was super rude and unhelpful. Never gonna spend my money in this store again.

Appointment required to visit

Horrible experience!! Worst Ever! I walked in and the Manager was extremely rude to me. I asked for help and the lady behind the counter laughed and whispered to her friend like they can afford it! I am SO displeased with this place! I WILL NEVER COME BACK HERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0 Stars!!!!!

If I could give this Hermes store one star - I would. My rating revolves entirely around their repair / after-sales process (or lack thereof !), which is archaic and ridiculous. Having turned in two bracelets approx. 4 months ago for repair - we confirmed just one repair in-person (rather then two) a week after initial drop-off. Fast forward 4 months, I just called today check on pick-up etc. to learn they have not even started the repair. They claimed they were emailing me - they were - to the wrong email address though they have my correct email address clearly written on the after-sales service receipt (they were even reading back the email address incorrectly to me on telephone though they have the original receipt with correct email address). They also claimed to have called me several times - I got no VM. With no VMs I naturally am presuming no calls were made. So after 4 months of waiting, they asked if they should go ahead and repair - though this was confirmed in person with them 4 months prior! OMG - why bother with Hermes? Apparently, they will try to rush my repair through - hopefully only 3 months - for gluing a bangle !!! So to all of us Hermes fans (or at least, former Hermes fans in my case) - Think carefully before you buy! If you require a repair / after-sales service, then I suggest you reset your expectations - as you are bound for a frustrating almost laughable and arduous experience.

Came to the store as was traveling fromnY and was short a bag. Showed them the receipt but they refused to help. What is the use if the brand cannot trust you even after showing them their receipt of the 15 products I just purchased from them.

If only I was an independently wealthy woman, I would go hog wild in here. Beyond the obvious quality of their products, the staff is friendly, composed, and quite helpful.

Vanessa is so FAKE! DO NOT FALL FOR THE TOP SALES TITLE!

Gorgeous and expensive. Love their colors and classic designs.

Some of the sale associate are really rude. Whenever I walk in the store, they dont even look at the customers. They are always busy with something. You have to know a certain sale person there otherwise you are will be brutally ignored. its their customer service.

Customer service is slow even if you know what you want. Had to walk away for understaffed location. Only saw 3 associates working floor. What happened?

Love this place!

Today I purchased a scarf and a bottle of parfum from Hermes store at South Coast Plaza. I was very disappointed with the customer service I received. The employees need training and coaching.

Outstanding service.

A pleasure to spend $300.00.

Very elegant

Up to date

LOVE IT

Great merchandise

Most sale reps there are rude.

Good

Rude

Love

👏🏻👏🏻👏🏻💸💸

Worst Worst Worst Worst customer service ever. Dont buy from asian woman with long hair!!!!!!!!!!! she is super super rude. Whenever my mom asked her to show scarf from the display shelf and she SIGHED AND THREW THE SCARF ON TOP. she shouldnt work as a salesperson.스카프 사러갔다고 개무시하는건지 모르겠는데 진짜 그딴식으로 장사할거면 손님 상대하는 장사하면 안될듯;; 한숨쉬면서 물건 꺼내주고 물건 위에다가 던지는건 명품매장에서 처음 겪는 일이라서 너무 화가 나네요. 엄마가 제품 두세개중에서 고른다고 위에 놓고 보고있는데 치워버릴거니까 yes 냐 no냐 계속 묻고 대답도 안하고 자기 예약한 손님오니까 우리보고 나가라래서 나갔음

I dont like luxury goods very much, but I cant buy or see the bag I want without a history of purchasing other clothes or accessories.There arent a few bags in the bag shop...

My favorite is Hermes Paris

The tacos de suadero mmmmmm delicious I recommend them

Super good attention

No discount, new style