Great sales experience last week at Edwards! I am a previous customer and came back from Illinois to trade my vehicle. Randy Kahl was great from sales, worked ahead of time before I got there to line up a few vehicles to test drive, based on what I was looking for in a trade. He worked with Mike H to get a deal set up for what price point I was looking at working with, and made the process quick and easy. Rich B in finance was extremely encouraging and helpful with getting me the best possible rate I could get. I will definitely go back to Edwards for my next vehicle purchase, and would encourage any to do the same!
My salesperson Tim A was FANTASTIC!! Great experience with him as always. The sales manager Brice, unfortunately, delivered my brand new vehicle to me without being detailed. It was dirty and still had the foam pieces on it used for transportation from the factory. I started the purchase of this vehicle 24 hours prior and was called the next day to come up and sign for the vehicle. When I asked him why he delivered it it without being detailed he said because I had literally just signed the purchase agreement. He then said he would take it back to get detailed and assist detailing it himself to hurry the process. He took the vehicle back to get detailed but then returned to the sales floor and 10 minutes later I saw him leave for the day. He did not assist detailing the vehicle. I feel he failed in his duties to ensure the vehicle was detailed and delivered in a timely manner. I expected more out of the sales manager especially when purchasing a $76,000 vehicle. My salesman Tim like I said was incredible. I would only return to Edwards to purchase another vehicle because of him.
The gentleman who assisted me with dropping off and picking up my traverse was EXTREMELY polite! This kids deserves a raise. I cant remember his name. He was a shorter younger guy in the service department. He was polite, complimented my car, and did an overall wonderful job. He was extremely understanding when I had to drop my car off early and let me know as soon as it was done! Overall great experience with gentleman. We will be taking my husbands car into the same kid only, as well as my mothers car which we all bought from edwards.
Jerry Bond, my salesman, was very nice and helpful. He showed me how the dashboard screen worked and all the special things my car could do when certain buttons were pushed. And the lady who helped us in the finance office was wonderful. Ive never had a new car and the entire experience from the test drive to the purchase was great. I would definitely come back to Edwards in the future.
Everything was great! Love Rich Roberts. The deal was set up and was done lightning fast! Will definitely recommend. I will be back.
Great sale and service, Edgar was the one that helped us through the buying process of a 2021 GMC Sierra. Everyone there was very professional. Will definitely buy from Edwards again if we ever need to buy another vehicle.
This was one of the best dealerships weve ever done business with. Everyone was so helpful and very patient with answering all of our questions and concerns. The team worked hard to get us the best deal possible as well as matching a vehicle to meet our familys wants and needs.
We have bought our last 3 vehicles from Edwards. We have always been treated great and they do everything they can for anyone to help them get into a vehicle. We had the privilege of working with Antonio in finance and Francis as our salesman. Just cant say Thank you enough to Edwards. I highly recommend Edwards to all my friends and family!
I arrived after an upsetting experience at the Edwards Hyundai location, to be greeted by Tylor Crook. He was very well mannered and listened to my experience, what I was seeking, and assured me my fiance and I would be taken care of. My apologies to Tylor for having to endure my frustrations with the other dealership sales guy.We were treated as wanted guests, told options and shown what vehicle Id be eventually buying. We are more than satisfied and will be back for future purchases. We would like to thank you all for the hospitality and business!
My experience at Edwards was amazing! The people at Edwards were so friendly and they even remembered me after i had been there a week before! Emily (who sold me my car) was so nice and very helpful in finding me a car! The managers were also very helpful and were able to make a great deal with my dad and I. I will 100% recommend this dealership to many of my family and friends who are looking to purchase their next vehicle.
Sales and finance both went out of their way to help me. Sales staff even drove my new vehicle home for me as I had no one to help me with it and I hadnt traded in my old car. I was treated in both a friendly and professional manner.
Joe worked really hard to try and find me the best option for my money! We looked at a couple different options for a truck until we found the perfect Denali that met all my needs. He was a pleasure to work with when my husband bought his Denali and now I have one of my own!Thank you for a great buying experience!
I just purchased a Chevy Trax and Randy Kahl was my sales person. This is my second vehicle I purchased through him. Randy to me is the best! I wont go through anyone else. He listens to what you want and need and finds the perfect car for you. He never tries to sale you a car you dont want. He has great customer service and is funny and polite. Not only have I purchased cars from him, my husband and Mother-law has too. If your looking to purchase a car I recommend going to Randy he will always treat you right.
Joe Fontana was very helpful and so nice! He found my husband a nice truck and it was an overall great experience. I would definitely go back to see Joe again!
Another great deal from Edwards, Thanks Randy Kahl! These guys make buying a new car fun. Thanks again to the whole the whole team at Edwards, EXCEPTIONAL Service!
Bought my lease from them and i had 2 free oil changes left. They told me that contract have expired but they were gonna honor my last two oil changes.That was the begining it the year. Soo i go in and get my oil change. they told me they couldnt give me the oil change because my contract expired. The advisor talked with financial Manager and maintenance manager they cant do any thing about he said. So i ended paying for it full price and i lost my two oil changes and waste 2 hour of my time
I really love coming to this dealership and time I need something done Omar always gets it done for me. I have been coming to Omar for a few years now and he always listen and fixes my problems. Great guy.
They took good care of me. One thing I noticed about my hometown service station is that they vacuum out the front end for me. Just a suggestion.
I havent been happy with your dealership for a year or so now. The only reason I got my oil changed was because I thought it was at the Chevy dealership that was down the road at the old location. I feel like my information has been passed off to several people at Edwards without asking me first.
Purchased a vehicle about a month ago from Edwards. Our salesman Randy Kahl was top notch. With having the limited selection due to things that are out of their control he was able to help us find the perfect vehicle for what we needed. I highly recommend going down to Edwards and talking with Randy. He will get you taken care of!
Service department is very courteous and professional. Clean and comfortable lounge
All the people were great. The service and communication were great. I dont think Ill use your carwash again though.
Raymond was great. He greeted us at the door, took us to his desk. He asked what we were looking for and the specifics that we did not want. He took some personal information as well. I mentioned an equinox and he went right into action. He brought it to the front, explained everything about the car. We went on the test drive and continued to tell us about the features. He asked how I liked it, any concerns, etc. We got back, went in and started the negotiations. His manager came out to talk numbers and advised that Raymond was newer so he was there to help. I would have had no idea he was new with the knowledge and confidence if it wasn’t mentioned by his boss. We talked numbers and after a handful of trips to look at the numbers to get me to where I needed to be we agreed on the sale. The whole time his boss was in the back, Raymond was asking if we had questions, asked about us and even brought my 10 year old daughter into the conversation. Ramen then took the paperwork back to finance and advise that it would take 5 to 15 minutes or so kind of depending. It ended up taking a little bit longer because the finance department was busy which we completely understood. Raymond continued to chat with us just kind of made us feel comfortable instead of just leaving us sit there. When finance was ready we went in and signed papers wrote the check for the down payment and we were out the door. Raymond came out to the car to get our OnStar set up again asked if we had any questions or any concerns at all.He gave me his business card and let me know that I can call at anytime with any questions or issues that I had. We were at the dealership well after closing time and Raymond was very patient the entire time. Working with Raymond was a real pleasure. He was very happy, very confident, friendly and patient. I would definitely recommend anyone who’s looking for a new car to visit Edwards and asked to work with Raymond directly.
Francis Rodriguez was great every time Ive gone to Edwards Ive always been treated good by all staff members. Would definitely recommend to others! I did get a tour of the new renovations, looks great!
If I could give this place more than 5 stars I would in a heartbeat. This is the place to come. Randy Kahl went above and beyond for me. He is the best car salesman I have ever met. I would recommend him to anyone. The financial team here went above and beyond too. They worked with me so well to get what I want. The atmosphere in here is amazing. An environment you want to be in. Everyone is so friendly, and wanting to make your experience the best they can.
Just purchased a 2021 Chevy Equinox from our salesman Randy Kahl. Would definitely recommend him if you plan on purchasing a vehicle in the future. Best car buying experience Ive ever had.
Very fast and courtesy. Told me hour and half and it was like 40 minutes. Great service.
Everyone was very kind and they got me in and out in a timely manor.
I would not recommend purchasing a vehicle from Edwards Chevrolet Buick in Council Bluffs. I needed a good used car for my son to drive back and forth to work. The salesman recommended a 2014 VW Jetta and indicated it had been through a multi point inspection. After driving the car 100 miles, it needed new spark plugs and wires. After 900 miles it needed new brakes and rotors. These repairs totaled over $900 dollars. We requested and were denied even a partial reimbursement. My son is now paying on a $13,000 car loan and a $900 personal loan. Two weeks later we were picked on I80 because the tinting on the windows was too dark and had to have that removed. Evidently none of these situations are part of the inspection process. I am most disappointed in the reaction and treatment we received from Roger Moore and the salesman when returning with the car for repairs. We were shown no respect or consideration regarding the expense of repairing the vehicle. Both the General Manager and the salesman indicated the car was now our problem. Save yourself the hassle and disrespect and shop elsewhere!
My husband and I had a great experience working with Lawrence Prince, he was friendly, he worked with us to make sure we got what we wanted and that we were going to be happy with our purchase. He really took the time to explain things and give us the information we needed to make a decision. He made sure we were satisfied with the vehicle we got. I would completely reccomend going to see him at Edwards in Council Bluffs if you are purchasing a new or used vehicle. Also, the financing department explained things well, I was very pleased with them all. This was the best car buying experience I have had.
Everyone I worked with was so nice. Rich Roberts was great. While I was waiting for finance, he waited with me the whole entire time. A manager, name Cody, came over after I had been waiting awhile and explained some things, my cosigner had to leave and they allowed her to go and come back the next day. They repeatedly offered to buy me dinner since I had been waiting so long. Even bringing me snacks. Rich offered me his lunch/dinner several times that his wife sent him. They tried super hard to get me the payment I wanted. Not sure of his name but he was Hispanic and in finance and he came out and apologized for the long wait but delivered some excellent news with my interest rate that he worked hard to get. I was then sent with Rich B. To sign my papers and he made everything go super fast. He was so nice and apologetic. While waiting was a pain in the butt, the staff made it less painful and made the time pass fast. I was offered snacks and drinks non stop. Great experience!
I have purchased several new vehicles from Edwards Chevrolet through the years & will continue to do so. The selection of inventory is always awesome, and the sales staff is willing to go the extra mile to get you in the vehicle of your choice, thank you Edwards Chevrolet & especially Jerry in sales for my new 2021 Silverado...
Great work Joe B and Terrell Prince! Great service and very professional.
We had great customer service starting with our salesman Joe Fontana to the finance department with Bryce.
Very friendly and relatable place to get a car. Had the pleasure of working with Joe Fontana and he very professionally took me through the process of buying my new car. He, and all the other employees were very respectful and honest and made the entire experience very enjoyable.
I came in to have a speaker replaced because it wasnt working correctly. Checked it before I left which they said it was fix, and it wasnt working. So I went back in to tell them. Came out to listen and said I am sorry it must be something internal. She said she didnt have anyone to look into it. But I was slotted for and hour and i had 45 minutes left. I dont know why the guy that worked on it couldnt look at it. Also I was told I would get a car wash and it didnt see a drop of water.
After showing up at the dealership by mistake, I was greeted by Randy Kahl. From the start he was very professional and worked to help me find the exact SUV I was looking for. The entire process was a pleasure and Randy was easy to talk to and he walked me through every step of the process. I could not be any happier with the process and with my lease.
Mr Bond was awesome.very knowledgeable. Also my finance guy rocked
Everything went smooth. Everybody was so nice professional and even had a great sense of humor. Very pleasant experience
This place is AMAZING!! They worked so hard for us to get a loan and we DID!! Im being excited about my car and cant say enough good things!! Even stayed late to help us!! Ill go here for all of my car needs!! Special shout out to Peter, Frank and the manager that took on this process!!
Everyone was so great and helpful. Very courteous and knowledgeable.
Sandy, Rich and Jason were very helpful. Devon did a good job of communicating when I first inquired. She answered my question in a timely manner. Very nice team to work with
I just bought a new truck, and I took it in for the service deal they had going.. I asked if they had a courtesy vehicle and he said something about the guy left at 5.. now what does that have to do with me needing vehicle to get around in, whilst you have mine?? Now Im walking home in 90 degree weather debating if I even want the truck back.. this is ridiculous!! Im furious right now!
My husband and I were treated great during our experience while buying a vehicle. Mind you we havent bought a new vehicle in 12 years. Our salesman Trevor Carter and the Sales Managers Mike and Jason were all beyond helpful in the process and worked with us in what we wanted. I highly recommend buying from this dealership. Thanks so much guys!!!!
I was extremely pleased with my experience in purchasing my 2021 Cadillac XT5. My salesperson, Joe Fontana, was very professional and thorough in going over everything I needed to know. He went above & beyond in bringing the vehicle to my home for my review when it first became available. The Business Manager, Rich Becerra, was also very personable and easy to work with. Overall, it was an excellent experience.
Martin, my salesman was very helpful and friendly as was the finance gentlemen. Made the whole experience enjoyable.
Everyone was very helpful and they ALL were very friendly and made my experience of buying my first truck Awesome!! Thank you very much!!
The person that helped us was Tyler crook a very good salesman. The place was very clean. I will tell every person I know to go there for a new car.
This was a great experience!! Devon and Michaela were able to get my into a great vehicle. I haven’t had a newer vehicle in 7 years and so glad I picked this place. I was comfortable, the deal I got for monthly payment was good, the extras that comes with my vehicle is a plus! I would recommend this place!
This was my favorite dealership to go to but they did me wrong. I got my car from them a couple years ago and someone suggested I get my windows tinted I go sure why not, a couple days ago I got pulled over because my tints are too dark and illegal. I immediately called the general manager to complain and say they should’ve never put illegal tint on my window and put the legal tint. I asked them to take it off for free because they were responsible for this or I can write a bad review and sounded like he didn’t care too much. Manager said he’d call me back & NEVER did. IM the one who had to reach out to HIM plenty of times until I just decided to drive down there because I didn’t have their time I had to get the tints off asap before I had to pay a ticket. Luckily I run into Francis and he was kind enough to take care of the problem, I found it pretty upsetting and unprofessional that a SALESMAN took care of the problem more than the manager did. They finally take off my tints and they took off the back after I asked them to leave that part on, another thing upsetting me. The sad thing is I paid to get my windows tinted and now their gone. You’d think they would at least ask to put on the legal tints. They really disappointed me this time and they have lost my trust and my business as well as my family’s.
The best car buying experience Ive had. Thank you Richard, Bryce, and especially Jerry for excellent customer service!! I absolutely love my new trailblazer.
Brought car in for oil change - grease monkey had more oil on my steering wheel and arm rest than in the engine, then I was told this is his second week of employment - apparently new employees are properly trained or supervised
Robert was professional and personable from the first phone call all the way to end of my purchase. Curt and Bryce were very straight forward there was no hassle, they explained everything in terms I can understand. This was the best car buying experience thus far!
Had a awesome experience at the Edwards dealership in Council Bluffs, Iowa. I had been looking for a specific color GMC Sierra AT4 and had not been able to locate one.I was there on business and flying out the next morning. My wife and I stopped by the dealership and low and behold they had just rolled one off the truck. I told her here we go we’re gonna buy a truck.I was greeted by Joe Fontana discussed the truck with him and he ask the question, what will it take for you to take this truck home today. I replied get the price right, get it delivered to Kentucky, and put a set of running boards on it so my wife could get in. Guess what about 2 hours later we had my truck I had been searching for. They still had the dealer prep things to do and had to get the running boards in and installed and 5 days later my truck was delivered. Joe was fantastic and got the deal done. Would definitely recommend Joe and the Edwards dealership to anyone looking for a new or used vehicle !!!Michael ShaverOwensboro, Kentucky
It was a great experience. The salesman, and the sales managers worked very hard and got me a great deal on a beautiful truck.
Jerry Bond is always great to work with, and will be back for my third car soon
I bought a new Chevy Malibu in April 2017. It has been nothing but junk. When GM refused to buy it back as a Lemon, I was told a lie about the extended warranty that I was supposedly getting. I continue to have trouble and to get those things fixed, I have a deductible to pay. TOTAL BS! I will be trading in the near future and you can bet it won’t be for a GM vehicle or at an Edwards dealership.
Went in to see what they would give for a trade. Told sales person I would go through my own bank. They ran our credit twice without our approval. Now wont call us back when we said we would make a deal that they needed to give us a price...... wouldnt recommend going there.
Oil change and alignment took over 3 hours. Then they said I needed new lug nuts and tried to tell me it costs almost $400, yeah Im not that stupid.
It took awhile from the factory, but I finally got the truck I wanted! From sales Chris, Manager Robert and Ian and their friendly and helpful Bryce walked me right through purchasing. The new truck purchase was delayed and we had to change things but these people are great! I would definitely do business with them again! Thanks Edwards!
Highly satisfied with the level of customer service here. We went to quite a few different places, and none of them compare to the service we experienced here. Joe was very patient and understanding, he worked with us every step of the way. MIKE IS ONE OF A KIND, I cant express how amazing Mike is. He took the time to sit down with us and talk. Both of these men are truly amazing and we cant thank them enough.
Hallelujah Jesus!! It was a pleasure working with Lawrence Prince at Edwards Chevrolet!! Thank you for your expertise in salesmanship, mannerism, and glorious kindness!! May GOD always bless you richly from the bosom of his precious and undying love!! Im riding on cloud nine from the great service from Ewards!! I cant thank you enough for making my experience so easy!!
**Please return the items taken from my car on Thursday. I left a message with Service dept. Thank you!**Unfortunately, I have to change my review. The car buying went fairly well, however, it has been a battle for the paperwork to be done correctly and services scheduled /kept/etc. My husband has been back 2x for paperwork that was not finished and we had our warranty work cancelled once and almost 2x had the service dept not got me a loaner car (which unfortunately wasnt what we were expecting car wise and also they had no knowledge of coming because sales dept never told them). Overall, very disappointed. I do love my car, but service was pretty bad. It didnt seem like they cared at all either, however, I did appreciate Allen attempting to apologize. Just a little too late.
The guys were friendly and personal. They made sure I was happy.
It may have taken some time to find what I wanted in Blue but when a truck became available the deal was right and I am happy with my purchase.
Shout to Randy Kahl! Rich n Antonio! Great guys. Friendly! Got me what I wanted!
I had a great experience at Edwards. Tylor quickly helped me find a great vehicle that suited my needs and. He and Rich also made sure I was comfortable with the financing process and made the stresses of buying a car much easier.
Jerry was wonderful sale man and the finance supervisor was amazing!
I had a good experience. They were very helpful in helping me find a vehicle that was close to my budget and helped me get the best payments. Jerry was very helpful in finding what I needed.
My experience was great. The customers service from representative Savanah was outstanding. She was able to answer all of my questions and explain the process to me due to the fact that it was my first time getting serviced at this location.Click
While driving from Kansas to Washington my trucks oil pressure sensor started malfunctioning so I stopped here since it was the first dealership off the hwy. I worked with Dave in the service department and he was great! Shop looked like they were very busy but Dave helped us get in and out in 2 hours by moving some techs around so we could get back on the road again! Would come back for sure if I lived local!
I feel that Edwards has gone over and above my expectations. The warranty work on my truck was performed in a timely manner. Upon pick-up, my service advisor and I discovered a noticeable crack in the windshield that wasnt there when I dropped the vehicle off.Both service advisor and service manager handled the situation in a way that won over my future business. Within minutes, they looked at photos from my vehicle when I dropped it off and determined it occurred during the test drive. A new windshield was ordered and a service app. was set at no charge to me. I appreciate the professionalism and courtesy show by Omar, my service advisor.
Michaela P. And Mike Hansen are the greatest duo! They are very polite, professional, and truly care about the customer and what they need! I would recommend anyone considering a new or used vehicle to check these guys out and ask for mike or Michaela!!
Purchaced my 2013 traverse on feb 17th 2021. Its been in and out of the service dept. since. I just recently got it back and im currently still having issues with 2 of the problems they promised to fix. I dont know what to do at this point. Im so busy i have not had time to contact them or make it there before they close.
Absolutely amazing! Trevor my sales person was very attentive and walked through the whole process with us. Even made my son feel included in every step. They really do work with you without judgement. Trevor and manager Mike repeatedly apologized for the time it took (it was Saturday and their big special going on). Thanks a bunch guys!
Was able to get me in even though busy for I had a nail in my tire and it needed fixing right away. Mitch was awesome!
Randy Kahl is the one to see about a new or previously owned vehicle at Edwards. My husband suggested I go see him after I voiced my displeasure with H&H. I purchased my 1st car, a Nissan Rogue, from Randy in Aug 2020. He was great explaining he details, making sure I had everything I needed, including coming up with a set of rubber floor mats after I mentioned I needed to get some. I had the fortunate misfortune to have to go see him again last week as the Rogue had been hit and declared a total loss. I had never had to deal with an insurance claim, GAP insurance and all the particulars that went with that. He found me a very good replacement (actually better in my eyes) and Rich B in the Finance Dept worked the magic on his side to make sure my payments were also comparable to those of the previous loan. I would and have recommended Randy at Edwards as he has the experience and know how to make it happen pretty effortlessly. He definitely made it less stressful for me and followed up the next day to make sure everything was good. Thanks Randy!
I had a wonderful experience buying a vehicle at Edward’s. The staff was very friendly and helpful. Jason VanSchoiack helped me find the vehicle that had everything I was looking for and more.
Very friendly but we were there for 4.5 hours to purchase a vehicle. We picked out the vehicle pretty quickly but then did a lot of waiting. Also, we were promised one price for our monthly payments but then when we were 1/2 way through signing everything we were informed the monthly payments were going to be $100 higher than originally promised. This was very frustrating for us.
The service here was very professional and comfortable. They make sure you were happy with the results every step of the way. Definitely would recommend this dealership to family and friends!!!
Dont know where to start other than saying my experience here was outstanding and definitely well worth it.. I was very much pleased with the car salesman Trevor Carter he is definitely true to what he says and was just amazing and I truly appreciate the way he helped me and not to even mention the finance managers they definitely need recognition for the things they have to go through just to make one person their happiest and that was me and I will continue to return to them for future vehicles because I know I can definitely trust them and I will leave happy with a new car with no hidden catches..thanks everyone for your help..
Clean, friendly, and the wait time was perfect.
Our salesperson, Jerry, was very knowledgeable, courteous, friendly and easy to work with. Already recommended him to our daughter when she is ready for a new vehicle!
I had the opportunity to work Randy Kahl yesterday to purchase my 2021 Chevy Trailblazer and it was a delight. Randy was down to earth, respectful, informative and very easy to work with. He made my car buying experience easy and fun. I would recommend Randy Kahl at Edwards Chevy to anyone who is in the market for a new vehicle!! Thanks Randy!!!!
I am so amazed at the CUSTOMER Service that was given to me at the Service Department! Kudos to all that help me when I dropped my car off both days...March 16th and 17th. Great job!
Calab was very friendly amazing customer service. Helped us get into a vehicle right away like we were looking for. I highly recommend Edwards Chevrolet Buick Gmc
Friendly service! They notified me of the exact vehicle I wanted promptly
The service was great. I brought my car in for maintenance checks and an oil change. They had my car finished before the estimated time that they stated when I brought my car in for servicing.
Very knowledgeable and excellent dealership! Would not hesitate to do business there again. They really impressed my wife and I! Excellent sales team and their main goal was customer satisfaction and great pricing!
Olivia and Mike were very helpful getting me into my new car! They listened to what I wanted and set me up with a Chevy Traverse what matched what I wanted! Thank you!
Jessica was very friendly and helpful. I called because I was running quite late. However, she allowed me to still bring my vehicle in to be serviced. I had a delightful experience with the service department. Thank you!!
Wait time was a little longer than I anticipated. I also didnt get a car wash like I was told
So I ended up buying my car at a sister dealership. They were cool and did what they needed to do, but then 3.5 months later my transmission goes out.... when I was waiting for a call from my finance company to set up an appointment with whatever dealership worked on it last. Ended up being edwards Chevy. Goodness I have had nothing but problems. First they “order” and when it came in there were bolts broken so they sent it back and “ordered” a new one, then they told us it came in a day earlier than expected great that’s awesome, only the one that “showed” up was the one they went and took from the junkyard. It took them 2.5 weeks to fix. The lady Kelly in parts is a rude women, she doesn’t call back when says she will, she rude to you plain blank on the phone, she likes to hang up or put you on hold without even saying anything. Then we finally get the car back, let’s say the transmission was supposed to stay at the junkyard. So after getting it back I complained, then made me bring it down there and take the “technician” on a test drive, he wouldn’t drive it made me drive him. He’s like I don’t feel anything. I’m like there’s something wrong I have my own mechanic shop I go to that I trust very much and they even told me it was junk and that it’ll go out again. So then the GM came over and test drove it finally and he’s like yeah it stutters but the hard shifting is normal 🤔 and I guess it’s ok to whine, goes up to 6rmp just trying to get to 45 and the interstate is worse! So then I ended up bringing it down a week later because they were suppose to order a part but then changed it up and said we’re going to try and reprogram it, you think that worked. Heck no! I’m sick and tired of having to deal with these people because it’s nothing quick they never have tracking numbers they never know what’s going on they obviously don’t know cars either. So I’ve decided since I had to drive it for awhile and break in the used transmission where they also have NO Information on this transmission and pretty sure they made up a mileage number for it. So after all this I said fine I’ll drive it till it breaks again... probably on the interstate on Friday in rush hour AGAIN. But that’s not their problem and they for sure do not care about customers. It’s also quite confusing that edwards couldn’t loan me a loaner car of theirs they have several I see them all over town and on top of that I see them in your lot. I’m not getting it fixed where I bought it, you edwards has to fix it so it should be on you guys to give loaners out.... just saying. I would understand if I have to fix it at the lot I bought it from but I’m not so that shouldn’t matter. Cant wait till it breaks to deal with these people all over again... when it’s supposed to be a good reliable car but it’s not and no one cares that it’s our only car and we aren’t rich so going to enterprise or whatever is a no go.
Randal Mcgaugh and Rich Becerra were very pleasant to work with. They were not pushy/annoying like a lot of salesman. I would refer people to them.
You did receive a five star? didnt realize it put a 4 star. hands down 5 star place to buy a vehicle
I was taken care of at Ewards by a Product Specialist name TYLOR CROOK. My experience at Ewarda Gmc Auto group was a awesome once. Tylor went above and beyond to help me I thank him so much. Please everyone if u are in need of a new car go and see Tylor Crook he is genuine, humble and very trust worthy. I walked out with a new 2013 Volkswagen Jetta black on black beautiful car. I really love my car. So happy..Go to Ewards Gmc Auto group and ask for Tylor Crook you will be amazed I am telling all my friends and family about my experience...Great job Tylor...
Ruined a tire while driving, called Monday morning, could come in at 12:30, needed new tire . Left rim and you guys got the tire and called when it was ready, went back put it on no charge no arguing. They were great!!!