This is the last time I will return to this Starbucks. The last 3 months I have gone to pick up my order and recieved my beverage with only the contents filled halfway, or just a bit over half. I understand brewing, foam, etc and frequently numerous coffee houses/roasters around the city. This location is often preferred as I pass by on my way to work. However; within the last 3 months, numerous orders have gone astray.The main problems has occurred with the 7am staff, and more often when ordering ahead for pickup or dining in.I have had problems in the past, but always want to give an establishment the benefit if possible. But spending $6 for a coffee that is only filled up to the midline it ridiculous.The staff is polite and the drive thru often does exceptional with service and prodict, but in my opinion they need to have a refresher course on proper brewing portions and orders.Happening once or twice in awhile I understand, but in the course of a week having numerous orders come out this way is a trend that I do not prefer.Going a bit out of the way for a properly crafted coffee is well worth it in the end for both cost and satisfaction.

I have had some bad experiences at this location over the years they have gotten better which is why I continue to visit this location but I’ve noticed recently that they are always out of the same things when I come. I’m not sure if this is a Starbucks company issue or just these locations. Also I know this isn’t their locations fault but I’m tired of Starbucks discontinuing iced drinks. I used to drink cool lime, then green tea with peach but now peach is gone.

When I first visited this Starbucks, soon after it first opened, I felt like the place was too busy to create a place with good customer service.Now, this place is like a well oiled machine oozing kindness. They are always nice and friendly when I visit now. How refreshing. My order is always received in a timely manner and is always correct.Keep up the good work at this Starbucks!

My drink was easy to make and they keep me waiting and they did the other person behind me first . I dont like when they do that

Best caramel ribbon crunch frappuccino Ive ever had. Lots of good crunchies and caramel.

Purchased a Double Chocolatey Chip Frappuccino with Oat Milk caramel drizzled inside cup with light whip. My issue was the wait in drive thru was extremely long but the barista made up for it with a great attitude and smile. 😊

Courteous staff, good food, fast service

I placed an order on the Starbucks app from this location at 11:52 this morning, I was only down the street when I ordered so I arrived early around 11:56. When I entered there were several people working one guest sitting, and two guests waiting for orders inside. I went to the pickup area to wait for my order, should have been out around 12:04. The guests waiting left just a couple of minutes after I arrived, I waited until 12:14 and walked out it was like everyone was actively avoiding making eye contact with me even after stepping right up to the counter. I’ve been to busier Starbucks locations and had significantly better experiences. I ended up going through the drive through and finally got my drink around 12:24. I spent more time at Starbucks today than I did at the Apple store and I think that’s saying something. There are two on I-35, one north and one south, both are better options and worth the drive considering you’d be stuck waiting around at this one anyway.

I’ve been to many Starbucks across north Texas. I always order coffee with some cream and sugar. Nothing fancy. I always get my coffee in a timely manner except for this Starbucks. It’s now the closest one on my way to work. I can expect to wait 10+ minutes. I usually place a mobile order and then still have to wait inside. They are no busier than any other Starbucks. If there was another Starbucks on my route, I would go there instead. Coffee is good. Staff is fine. But this is definitely the weakest link in the area.Update: I’ve been waiting 15+ minutes this morning for my cup of coffee. Order placed at 0716. Order received at 0734.

Lobby is open for WALK INS ONLY. No sitting allowed. Sad part....drive thru super busy. No sense of urgency to serve customers faster. Still employees standing around doing nothing.

This is probably one of the best Starbucks that Ive been to they are always so polite and patient when I order

Like any Starbucks line was long but moved extremely fast the employees were friendly and though I changed my order at the window they were professional and kind about it. Great all the way around

I ordered a caramel macchiato quad with extra Caramel. The representative stated they were out of the Caramel drizzle. I stated ok and when I received the order it was a cold drink not hot so had to wait. Then when I received my order there was no Caramel Syrup in it and it was not a quad. This is the second time this Starbucks has given me the wrong order.

This is a nice Starbucks from the outside. The inside has been closed for sitting inside for some time.The drive thru folks are great. The only thing I would mention is that they are very,very busy all the time. Not just in the morning rush or evening. They are quick but maybe it would be a good time to build out this Starbucks for a bigger inside

Not only did the employees not bother to acknowledge my presence when they saw me walk in, but they forgot to make the drink I had ordered 20 minutes prior on the Starbucks app. I had to ask for a refund because I didn’t want to be late for work. The worst part of it was that they didn’t even apologize for the mistake.

Two unkind employees there today 4/4 at 1:10pm. Long time and very loyal customer, here. Entered to pick up my mobile order, waiting where I have waited many times before, only to have an employee comment (loud enough for all to hear)on how funny it was to have customers (apparently me) walk up and stare while waiting for their order (in apparently the wrong location) at the end of the counter. I could see my order over their shoulder ready to go. All they needed to do was direct me to the register to ask for my order. No one ever did. I was ignored for some time. I finally walked over to an employee closer to the register and asked for my order, in which I was kindly given my order. It was like magic! I was now in the right spot. A bit childish, I would say. No one ever addressed me other than to mock me. Also, I ordered and paid for a Trenta, but was handed a Venti. It was not worth addressing at that point, with unkind people anyway. It would seem some forget how they are able to be employed...because the customer is purchasing their product and service. With the poor reviews I see here, maybe management needs to retrain a bit.

They ALWAYS have a line that take at least 30 mins sometimes more to get through. Otherwise, very professional and personable folks!

Placed a mobile order they had gave my order away so has to wait even longer. Got both my drinks wrong and still paid extra for my espresso and caramel that I didnt get.

Been to this location several times. A few minutes ago I went through the drive-thru in a hurry. My venti caramel macchiato is more of a grande in a venti cup with way too much foam filling the cup. If this is going to be the new standard I wont be back.

Fantastic service and great Texan people.

Clean with considerate staff it was much quicker to go inside and order vs waiting in the drive thru.

This location used to be great, but now they are super unorganized and could careless about the time... they are also constantly out of everything.. 2 months ago I would have left a 5 star review, but definitely not now...

Great coffee, and very accommodating staff.

This location was extremely busy but the staff was polite and apologized for the long wait. I ordered a sugar free tea that was recommended and they were very patient with me (the order was slightly difficult).

Fyi...if u r trying to order the Zombie Frap.....they are out😣 as of 10-30-17. Seems all stores are SOLD OUT😭 Thanks alot Starbucks!

Rudest baristas I’ve ever met.

It was good, except for the lady who parked wrong while we were in a drive through

Absolutely terrible service. Especially Emma, who is a manager here. Very unprofessional and rude

The parking lot and drlveup window are in conflicts. Those in que for the drive up window block those trying to park or leave the coffee shop.

Pumpkin creme was good!

This the slowest Starbucks I’ve been to. Their drinks are good but inconsistent. It’s a hit and miss. They should speed up their line, I’ve been in line for 15 mins and still two cars ahead of me. A no go for me! 👎

I would give no stars if I could. This location is definitely not the best when it comes to efficiency and customer service. Im VERY specific about my drink and the guy working the drive thru this morning seemed bothered that he had to remake after I placed my VERY specific order. I will not be stopping by anymore any time soon.

Service is great. But not the wait. So long at the drive thru. 👍

This Starbucks is extremely slow and very unfriendly you can stand there forever before they even acknowledge you are there

Asked for a venti vanilla sweet cream with extra vanilla . get to the window lady hands me a tall. told her i ordered a venti she doesn’t say anything to me and goes and gets the correct drink and had attitude. i’m sorry do your job and get orders right bc my drink isn’t even the correct drink .

Always good coffee.

Awesome customer service, always get my orders correct

Yum 😋☕... Nothing like a chocolate chip cookie crumble frappe with an extra shot!

Usually this is a great location, but lately I feel like the customer service has lacked the friendliness it once valued. I ordered ahead this morning 4 drinks, was quoted about a 5 minute wait time in the app, I live further away than that so I thought for sure my order would be ready by the time I arrived. They hadnt even started my order when I arrived, finally got my order and 2 of the drinks were wrong. They fixed those two drinks (yay I get to wait some more). My salted caramel tasted like caramel flavored water and pretty sure it had whole milk instead of the coconut milk I requested because now I am in quite a bit of pain, miserable and sick like I would be from drinking cows milk. Im disappointed in this starucks and will be finding a different location.

We were served by Chandler in the drive thru today and he went above and beyond to provide me with an excellent experience! I will 100% return again to have another delicious cup of coffee made by wonderful employees 😀

Terrible wait in that drive thru location. They need some pull of spots or designated spots for people who order off app. We ordered off app and waited 15 minutes longer than estimated pick up time on the app.

Horrible service!!! I asked for my favorite coffee and they got the size wrong. I told the woman this isnt the right size, The other woman tried to catch an attitude and poured my coffee into another cup and handed it to me and told me she was going to charge me. I will be talking to management later on today!

Good options for dairy free. Off the menu items. Service depends on the day. Morning shift is fast but lines are long.

Wife likes this, I think $4 for a small coffee is insane. But, its her treat. Be mindful that if you go to the starbucks in BURLESON just a few miles down the road you WILL pay a volume surcharge for the exact same coffee. CRAZZZZZY

Coffee is always good but it doesnt matter what time of day it is, from open to close this is the slowest Starbucks ive ever been to. And thats whether its busy or not.

Slowest Starbucks around Ive been several times and everytime its a 20+ minute wait. I went inside to order after the drive-thru was barely moving and still took a long time.

Longer wait than expected but got great customer service, friendly and knowlegable staff. Will return.

The baristas at this location are friendly without fail! They always get my drink right and make an effort to get to know the customers who come in. Can’t wait until I can sit in the store again and work, as it’s a great atmosphere.

Curtis service and very well kept

The service here is so slow every single time and the coffees are never made right. Ive come to expect disappointment here. I pre-order at least 15 minutes ahead for pickup on my lunch break and still have to wait so long. My order has never been ready. Horrible customer service! If it werent so close to my job, I would never stop by this location.

Worst Starbucks ever came inside to avoid the car line! Those people could have lapped my stay three times over. Waited 20 minutes for one coffee with SIX people working.PLEASE FIX IT BURLESON SB!Glad there’s a second in on 35 now.

For some reason every time i go here they can never get my drink right! That is absolutely sad. I literally get the same drink everytime. they seriously need to do better.

This is not the most efficient Starbucks. My order almost always comes out correct and the staff is mostly friendly, but the line every- single- morning is atrocious! Ive kept a few records and on average there are 12 cars in line and it takes me 23 minutes to get through it. Just the other day I was in line for THIRTY MINUTES!

Chick-fil-A should buy Starbucks. You cant pay them to mess up your order. On the contrary, this Starbucks location is awful. They mess up my drink more times than not. Half my cup is full of foam even when I say light. And God forbid you ask them to remake it. The Manager Dolly is also extremely rude. You would think they would treat a customer better when they spend $20 daily at Starbucks!

Great service! Great coffee!

Great and quick service, friendly staff, clean work environment. Minimal parking.

I go to this Starbucks quite often on my lunch break from work, and just like most other Starbucks they are quick at the drive through, making sure your order is correct by repeating it back to you and making your drink just the way you ordered it, staff is always friendly cheerful when I visit and give good drink advice if you dont know what youre in the mood for. They also have a video display for those use sign language, I dont know if they have someone on staff who can but Im sure since they have it that someone might be able to.

I always stop at this Starbucks when in the area. Quick service and sweet staff

Extremely slow location. Incorrect orders often.

This Starbucks is one of the slowest in the area. I ordered a buttered croissant, egg protein box, and a tall mocha frappe. The frappuccino was semi melted and spilling out of cup and the croissant had no butter and was ice cold. This was on top of forgetting what I had ordered by the time I had reached the window. Very disappointing.

This Starbucks is extremely slow. You are definitely waiting. During the COVID, you can not even pick up inside when you place a mobile pick up. That is SO STUPID! DONT DO MOBILE PICK UP RIGHT NOW. Some people like to pick up and get to work on time. This wait here will NEVER get you on time. DO NOT DO MOBILE PICK UP UNLESS YOU WANT TO BE LATE TO YOUR DESTINATION!

Its so delicious thats all I got to say

Seriously the SLOWEST Starbucks ever. Be prepared to wait at least 20 minutes in drive thru no joke. Two stars cause drinks are usually good.

Typical tasty Starbucks drinks. The staff need to work harder on getting orders correct. When they dont get them correct, the young woman working the register should NOT get snippy with the customer for expecting her to prepare what we ordered, especially since it was HER error!

The staff is always so friendly. My favorite encounter with a crew member was a young woman who told me she loved my car because it was chic.

The ladies here were super nice and very helpful with local recommendations. Friendly service is always a plus when visiting different places. They made us feel welcome.

Great service, always friendly.

My drinks are always made right. But the wait is ridiculous about a 30 minute wait for a cup of coffee. I have avoided going to Starbucks in crowley due to the long wait. I would really recommend hiring more baristas at this location. From the drive through window I could tell their was only 1 barista making indoor and drive through orders at the same time.

Good God, theyre slooooooow. Been sitting in the drive thru line for 20 min.......

The wait time has gotten totally out of hand on a regular basis. There were 4 cars ahead of me & I literally waited in line for 30 minutes.

Every morning, the folks at this Starbucks are cheerful. I recieve a friendly greeting the moment I walk in the door. That and the great coffee makers me look forward to my visit each morning.

Too loud

Always slow service. Good coffee though.

Last two times I’ve been here I’ve gotten the wrong drink. The drive thru guy, Michael seems very annoyed to be at work. He rolled his eyes at me today when I politely pointed out that I that drink he gave me was not correct. This location needs some customer service training. It was also closed for weeks with a huge banner that said “open” outside. Several folks tried to go through the drive thru. The location used to be great, I will take my business to the 35 and Everman location. Always friendly and correct orders consistently.

My favorite Starbucks is Crowley, they are always so nice.Everyone of the staff are so helpful with any questions about the drinks or food. Thank you all for the best service.

My venti Cinnamon Dolce Latte was flat tasting even though I asked for an extra pump. But my bacon gouda was warm and not over cooked. My friends venti iced Thai Chia latte was good.

LITERALLY THE SLOWEST STARBUCKS. I JUST DONT SEE HOW IT CAN BE THIS SLOW EVERY. SINGLE. TIME.

Slow service and very busy. Coffee was yummy though.

Ordered pineapple matcha and all I tasted was the matcha :(...

I am currently working from home as a 1st responder. I have taken lunch to come order here. I have sent my kids and friends to come order here for me and it is still the same, very rude, very rushed and very impatient vibes. LORD, 🙏🏿 Please close during the pandemic if you can not be productive, positive and a great-full participant during the pandemic. Slow your roll and serve the people or go home. We have options. This is the last order for me from Starbies, the vibes are bad 💆🏾‍♀️

Coffee is always good there...

Great place for an overpriced cup of coffee. Im addicted to the Cold Cream Pumpkin Spiced Coldbrew, wife got me hooked. Definitely worth the 5 bucks!

Been in this waitingine for 15 minutes!!

I just want to say that this store has the best customer service. Im usually going there at night on my way to work.Always taken care of fast and friendly, they know me by name,the great customer service all of staff gives really makes my night.This is the only location I look forward to coming to.So thank you to the staff, keep up with the outstanding performance.

Just went there this evening and the guy at drive through wasn’t attentive and was not very welcoming. I was given the wrong cake pop, the peppermint one, that I couldn’t eat because peppermint makes me sick.And the coffee I ordered which was a Carmel brûlée latte was made very bad and didn’t taste good at all.I’ve come here before and had good coffee but tonight was definitely very unpleasant.

Probably the slowest Starbucks on the planet and always out of something when I come.

Staff is super friendly good place to wind down after a rough day

For such a small town, this Starbucks sure knows how to make great drinks. Weve been here three times now in the past week and each drink has been wonderful. Much better than the ones farther north into fort Worth that we have been used to. The only thing Id ask for (and its nothing Starbucks can do to help) is having the ability to turn back into Crowley instead of driving East a few miles to turn around. I do believe I saw construction in that area. Hopefully theyre installing a turn around thats closer to our new favorite Starbucks :)

Disappointed that the cold brew i got only came in a grande when i am completely willing to pay for it on a venti. But its your loss of business and me coming back.

Due to current restrictions, we couldnt stop to enjoy coffee. They did warn us that they had stopped brewing coffee at 11 am and it was (then) 3 pm. So I suppose the coffee tasted as expected!

Took a looong time before the staff acknowledged that I was there and served another customer that came after me first before even acknowledging I was there. Next time take a brief 2 second glance around to check on people

After waiting 25 minutes for my mobile order it was wrong and I was told I would have to wait to get it corrected. Until the management changes dont go here.

Somehow feel like I keep encountering trainees. Product remains excellent; drive-thru service is okay (sometimes slow, sometimes super speedy).

Ive ordered from them through uber eats twice this week and both times theyve messed up. The 1st time I ordered a venti smores frapp recieved a grade. This time I ordered a venti caramel frapp and recieved a venti vancrm cold brew. I order from Starbucks all the time and this is the ONLY store I constantly have problems with. Unfortunately they are the only 1 near me. At first I chopped it up to being a mistake. After the 2nd time ( within 5 days) its clear the employees dont really care, or pay attention. This will be the last time I go to this location. Ill make the drive another 10-15 min to a location that CAN get my order correct.

My favorite Starbucks. Always quick and friendly service

Verry good

Refused to let my POTTY TRAINING 3 yr old toddler use the restroom while picking up my online togo order..children should be exempt from these nonsensical rules! Drink was incorrect as well..

Slow!! Just to give you a coffee, looks like drive through take priority vs walk-ins

They were great. Thank you to those working today at that specific location off of 1187 in Burleson! You help make my day!!!

Really like this location. Staff is friendly and orders are made correctly. Nice, clean, and typically quiet. Good place to relax or study or to meet up with friends.