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Ulta Beauty
20580 Homestead Rd, Cupertino, CA 95014, United States
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Ulta Beauty
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Ji
Review №1

Lots of stuff to make you look great. Helpful staff always ready to help.

Ky
Review №2

I needed a shower cap and got one, although the shower cap made by Drybar was on the expensive side in my opinion ($16 + tax if I remember correctly). After my brother and I walked around the store to find the shower caps to no avail, we ended up asking an employee where they were, and I apologized because she was technically off the clock. She kindly helped us anyway!The employee showed us the only shower cap she knew they had, and my brother grabbed it for me with no hesitation. He ended up getting one other thing before we checked out. It didnt take very long to get through the short line. The cashier gave us a free gift as a perk for the purchase, and mentioned that Drybar was having an event there the next day where I could get my hair done for free!I signed up, but only after talking to a Drybar representative about their experience with African American hair. She said the Drybar products worked with all hair types. Well, I ended up canceling the appointment because although the products may work with all hair types, not all hands are gifted with African American hair and I didnt want to walk out of the appointment upset. Better safe than sorry!I still use the shower cap regularly, so theres that :)

Ry
Review №3

Kudos to employee Kate for exemplifying great customer service. Such a nice and sweet staff to have. I was in and out quick. I love it! Found all the items on my list with her help! I would have spent much longer looking for stuff in the store but tremendous thanks to her. I was able to spend my short lunch break very well.(I rarely give reviews but when I do I only give 5-stars after an extraordinary customer experience)

Al
Review №4

Good variety of products but employees can sometimes be rude or impatient and it can be hard to find what you need

Mo
Review №5

If I could give zero stars I would, but there is no option! Evan or Ivan the hairstylist kept on arguing with me in regards to the color o wanted. I stated I want Caramel highlights but she kept on insisting that it will have red and orange in it. This debate happened for almost 15 mins and then she left . She came back after 10 mins and I have her another try, I told her that we should be on one page with the color I wanted. But she kept on insisting the orange and red colors.I informed the Manger Eddie and he was extremely polite and delight in handling my feedback.

Ti
Review №6

I felt welcomed walking into this store which I really appreciated. I always find cool stuff in their huge clearance sections, some stuff isnt marked down all the way so when i go to check out, I am sometimes pleasantly surprised by how low price some clearance items are! Extremely wide selection of beauty products and brand names, from drug store to high end.

Ol
Review №7

Good selection of beauty and cosmetics, great customer service. Makeup testing stations are in place now - very convenient and thought through in terms of customer safety and satisfaction.

Su
Review №8

This store is very clean. I was greeted upon entering the store.

An
Review №9

The cashier asked for my phone number and I declined. She explained the reason, and I again declined. All fine. She proceeded to ask me again an additional 5 times. It became very uncomfortable. When she finally rang up my purchase. She didn’t say any additional words and she was completely silent as I gathered my items and left the store. Strangely rude experience

Mo
Review №10

Huge selection of brands including Morphe and great customer service!

Re
Review №11

Very nice employees, they greeted me and were prompt about helping me.

Ma
Review №12

Im giving 5 stars because of Eddie. I called 10/28 in regards to getting my hair colored with natural ingredients--no ammonia or peroxide. Eddie went out of his way to look at the ingredients of different brands of hair color the stylists uses and found exactly what I needed. I then booked with him the appointment; and he said he will write on the notes that I wanted chromatic. Truly great customer service!!!!

Ri
Review №13

Breanna is the best eyebrow specialist ever! SHe has a great eye and very sweet and personalble. I look forward to seeing her every few weeks for my brows!

Ga
Review №14

There was no assistance till 1 hr of browsing and I told them I want swatches of Clinique products, they said they can help if I wait for 1/2 an hour more but nobody came for help. I purchased argan oil and again asked if I can get someone to help me picking the right shade for my skin tone. They called up someone on phone and asked to wait at the counter for 5 mins. I waited long enough to feel bad and then I left as it was getting late. Wish the service staff was better I would have brought more stuff. Lots of testers to try out stuff and clean store.

Mi
Review №15

Great experience. They are very knowledgeable about their products.

Da
Review №16

Well stocked and organized, very clean. My complaint is that I was just trying to run in, buy a specific product, then leave...but just on my walk to the product I wanted I was stopped by two workers separately who wanted to give me endless recommendations and tell me all the sales going on even after I told them I knew exactly what I wanted.I get it, theyre trying to make sales, but it made me uncomfortable. It was a waste of my time and I felt they got a little too close to me (covid is still a thing yall thats not cool). When I finally made it to the cashier, it took another 10 minutes to check out because she had to explain to me all of the deals and promos I could get from starting an account. Once again, I get it, theyre required to promote those things, but asking me are you sure 3x after I said NO to giving her my email and phone # for the account was ridiculous.

Sa
Review №17

Beware! I was so happy to get a salon time right away...they said 170 for highlights. I told them 2 times only highlights but then charged me 85 for root coloring. My stylist should have said something but didn’t. I wish I didn’t tip her now! Prices are high and make sure they arent doing anything extra!

Ka
Review №18

Friendly helpful staff. Covid safety precautions in place. Quick in & out, plus ability to pre-order and have no contact pick up at door. Plus free bday mascara gift at ckout for the win! : o )

Ca
Review №19

They love to racial profile(Julissa in particular). Like literally follow you as you walk in, then stand near you like they are touching something close by or pretend to look at something smh. I still spent over $100 but left bothered by the situationRuined my shopping experience. Wont return to this storeAnd people wonder why blk people are creating their own businesses and spaces.***edit***Manager Eddie corrected this issue by reaching out via email after i filed a complaint. Great customer service on his part. 5 stars for him

Sh
Review №20

Employees were really sweet and helpful.

sa
Review №21

I thought my negative experience here every time I visited was all in my head. From the negative reviews here, it is not! They absolutly racial profile people from the moment they enter the store. If you are a person of color, expect to be followed around or be closely watched! The girls are also unhelpful, have an attitude, and spend the time doing their own make up with the samples. Order online or go to a different location.

Ro
Review №22

I really like employees at this location been coming here a long time!

Mi
Review №23

Well, my wife loves this place, so I love her and end up here more than Id prefer. With that said, its clean and well staffed, but hard to catch your breath in some aisles. And expensive. I dont think Ive ever been here for less than a hundred bucks! But if your wife likes it, and doesnt want to go alone, its better than some other places she drags me to.

An
Review №24

Ulta Beauty is supposed to have both high end and more budget brands under one roof. I did find the store complex and somewhat confusing. The staff were not all that helpful. For example, I asked for a single color eye shadow, and in the entire store, the sales associate said that only sets were available, not singles. I then tried to find some powdered temporary hair color. The $35.00 product was supposed to come with a $22.00 value special conditioner as a promotion. A sales associate went to go find the conditioner, and never returned, leaving me waiting and waiting. I prefer Sephora as the staff really knows their stuff.

De
Review №25

I buy everything I need at Ulta. It used to be Sephora, but I find it much easier to shop at Ulta. I like to accumulate points in one place and they make it very easy for me. The fact that I can get both premium and regular cosmetics and hair care made the difference. Very service oriented as well.

li
Review №26

Super great place, staff is awesome even in covid times.

S
Review №27

Very good I always find that I need.

sh
Review №28

I buy online and pickup there, and its all used, and I return it, I buy 4 things, and I want return 3 things, and they make the wrong price for them, and I walk out the door and I go back, tell cashier to correct it and they tell me to pay for the lipstick that I have, and they say look at the monitor, and I only take 3 things,it’s funny,if I picked 3,why I leave, 2 cashiers see my order, but they nonrecognition,because it’s not them business, The manager is full of lies,she said I picked 3 items,so where is the other one, it’s mean they didn’t give me,but they charged me, so I paid for what,why I need pay again! I suggest you don’t shopping here

Da
Review №29

Great service (one of the employees helped me to find a bunch of different products that I was looking for in less than 15 minutes).Fast cashiers: despite a long line, my wait was less than 5 minutes.Bright, well lit, and a spacious store. Seems they carry many different brands.

Sa
Review №30

Super friendly staff

Vi
Review №31

Oh dont bother. They serve up ZERO help with a side of attitude. I came in because the internet said they have stock for something. I dont know who the girl in charge was, but five employees were standing with her and she explained they probably have the product on a pallet in back but they wont go get it because thats not their job. I asked if she can check stock at other stores and she said well *you* can just call them. So its not that she cant check stock, its that she wont, even though theres five employees standing around. And its not that they dont have it and cant check, they just refuse to. One of the girls literally said she saw it on a pallet in back. Never coming here again. This is why I use Sephora. Ill just order my product online from literally anyone else.

Be
Review №32

Nice and clean with nice, friendly employees.

Ma
Review №33

It is a good Ulta, I never had a problem with customer service there regarding they way I was treated, but in general the store lacks somethings. I wanted to try a lipstick but there were no disposable lipstick applicators available and no makeup remover. Also, I wanted to buy a shampoo and I needed some help, but there was no one nearby and no one asked me if I needed some help (it looks like there is not enough staff in the store). I think comparing with other Ulta stores, this is not the best one.

Ja
Review №34

Good selection of products. Some of the popular items are not in stock. Wish the staff member s could be a little more friendly.

Su
Review №35

Large store with an amazing collection of everything you need for beauty and skincare etc. Loved the travel sizes that the store carries, best selection Ive seen in any store. Friendly and professional service as well.

li
Review №36

I go here all the time but the customer service was not so good recently. I was abruptly told not to open a product and the girl said she would make a sample in a few hours. I dont mind that....but she came up behind me rudely...no excuse me maam or anything. I couldnt focus to shop after that. Will have to drive to san jose now to shop at ULTA.

Ma
Review №37

Excellent customer service makes for an inviting and pleasant shopping and return experience. As a man shopping for a secret santa gift the experience was great feeling with every question answered and product found. I would definitely return and recommend this store.

Ra
Review №38

I had a great experience working with Madison. She spent a lot of time listening to my requests, finding products to try and demonstrating the products on me. She was very friendly and knowledgeable. Ill be returning to see Madison the next time I want makeup and skincare suggestions!

Ro
Review №39

I love this store!! Nice employees very helpful theyre styling department has a great stylist named Kathleen she is excellent! Very pleased nice asset to Ulta for sure thanks Kathleen!🌼

Na
Review №40

Friendly service

Al
Review №41

Super efficient and great customer service.

Tr
Review №42

Love this store. You could spend an entire day just looking at stuff inside the store. Staff very friendly and helpful.

De
Review №43

Im not a big makeup person and my boyfriend got me a $100 Ulta beauty card. I went in there to be matched to my correct Foundation and they all seemed like they were too busy to help when they finally did I still ended up with the wrong color. Ive had better service at the Walgreens cosmetic counter. Since going here Ive gone into Sephora and was treated somewhat better and prefer the Fenty line there anyways

Ja
Review №44

A nice friendly place I had my brows done and I love it

Ja
Review №45

They only had 2 cashiers and one man kept taking up the register so I had to wait for like 20 min.

El
Review №46

Love this place! Helpful employees - especially a fabulously knowledgeable employee named Yvonne. Wow! Talk about customer service!

Ma
Review №47

The folks at register tried to charge me full price on items that were on discount. Felt as if I was talking to a wall when I was explaining their error.

St
Review №48

Customer service was great, several employees asked if I needed help with anything and gave me recommendations. Took off 1-start since there is no MAC display in this store.

Je
Review №49

So much to choose from and very lovely people working there!

El
Review №50

***DO NOT COME HERE EMPLOYEES ARE RACIST***Since I worked down the street, I was a frequent customer at this store. Before work I would come in and pick up a few products but recent visits has caused me to no longer come here.On my last visit I was followed around by the store manager and glared at by all employees until I walked out. This was not the first time, an employee once followed me into the bathroom and pretended to use the toilet just to make sure I wasn’t doing anything.Now I understand that this location has theft issues, but I wouldn’t think that they would start targeting frequent customers. I did some research on yelp and asked several of my friends about their own experiences. What I found out is that the employees only target and accuse dark skinned people of theft. It doesn’t matter if you’re a frequent customer, they will still accuse you for stealing if you are dark skinned.I’ve messaged several women on yelp who have gone through a similar or worse experience. They’ve all told me that they tried contacting upper management, called customer service and Ulta did NOTHING.Besides this stores unsound business practice of racial profiling, their customer service overall is disgraceful. Every time I’ve walked in most employees are either talking to each other, looking in the mirror or using the makeup on display for themselves. Then when you approach them for help they are rude and know absolutely nothing about the products they sell.The staff here are vapid narcissists and I will not associate myself with a store that promotes such terrible work ethic.

Li
Review №51

Seems like this is the only Beauty care place in the area lately, which is very sad. They used to have beauty stores all over the place.So this is where I go for my beauty AIDS.

Er
Review №52

There was a long line and only one cashier. She stated individuals called in and that she was the only person who could ring. Ill be shopping online moving forward.

Ri
Review №53

As always, excellent customer service. I swear everytime we come by they have sales that make it worth coming in even for drug store brands.My wife is Trans and they are never less respectful to her than any other customer. That means a lot to me. Thanks Ulta crew.

pr
Review №54

Loved it... where u can get unlimited stuff of unlimited brands

C.
Review №55

Horrible customer service. Employees follow you around like youre going to steal something. Several of the displays were untidy and messy. The cashiers are rude. I will never shop at this location again. The entire experience from the moment I walked in sucked.---Updated--Are the local guides being paid for these positive reviews? This Ulta has horrible customer service. Do not pay attention to the obviously biased local guide reviews.

re
Review №56

Friendly employees, clean and elegant store.

Da
Review №57

Excellent customer service, very attentive and knowledgeable. Another plus for me is that they keep products stocked. I dont have to make numerous trips to different Ultas because they have what i need in stock.

Ki
Review №58

Product is on sale, but still got charged full price. I called the store right away so it won’t happen to other customers.

Jo
Review №59

Great customer service

ja
Review №60

Love this store..the workers are always so nice

Jo
Review №61

Nothing for me here, but my wife loves the place. I went in with her once and I was amazed at the size of the place. Huge selection.

fe
Review №62

Great store for cosmetics and the service is great too.

Ka
Review №63

It looks like Ulta is really starting to expand on the West Coast. The store is full of cosmetics and beauty products. Its a good alternative to Sephora. They also have their own brand of products, just like Sephora does.

ml
Review №64

My mom politely asked a lady about getting my makeup done for my wedding and another male employee that was standing there interrupted and said that cost money too .... My mom just looked at him and said yes i know i was just about to ask how much.. Iv heard nothing but bad storys about this location.My friend also had a terrible embarrassing experience here. They store accused her of theft and had security stop her and made her hand over her purse and she had nothing and her sisters purchased a few things so it made the store look dumb no reason to steal if they used big bills.

As
Review №65

This place is a mess. Never well stocked on anything, but the staff was friendly

Ni
Review №66

One of my fav locations and they always have things stocked up. Workers are super friendly.

ke
Review №67

Beauty girls were cool, pretty clean store needs more fragrance to choose from....same stuff

Lu
Review №68

The products I want have always been available. The floor staff is helpful with questions. But....checkout is a pain! My last three visits here have resulted in long lines and one checkout. They should try to have more help when more than a few people are in line.

Ay
Review №69

Skincare, makeup, toiletries, hair care ranging price points, they have it all.

se
Review №70

All of your wifes beauty needs lol

Gl
Review №71

Great place to shop hair products!!!

An
Review №72

I felt like the employees were being rude, they followed my sister and I around the store the entire time. This has happened more then once, and I also heard one of the ladies working there telling another employee to keep an eye on those little girls. Ive personally had a few bad experiences here.

Sh
Review №73

Employees follow way too closely. They are highly judgmental, biased and stereotype you, based on a multitude of factors from the way you look to what you carry . This is a place where a customer can come and try some makeup. So I wouldnt like to be over-dressed here, just to avoid the pains of removing make up to try out new ones . Besides,they dont keep enough makeup removal aids and when you ask them for help with it, they give you something very stingily. I carry my own wipes & hold them out visibly just to avoid the horror stories of theft accusations. The last time that I was here, a lid from a concealer rolled out from where I was standing. I was accused of dropping it . Well, for a moment I thought that I had, and I was quick to apologize but the employee just rolled her eyes for God knows what, as nothing had even spilled over! All the drama when I had not even dropped it, as I noticed that it was rolling over from a different rack. I used up all my points at the billing that day, resolving that I would stick to Sephora for premium products and Target for drugstore backups. Their facial services werent worth a dime after Madison left

E
Review №74

Standard Ulta Beauty located off Homestead Road in Cupertino. Slightly smaller than the Ulta store off Cottle Road in San Jose. Plenty of convenient free parking.

Me
Review №75

Love it! Imagine anything you need beauty-wise in one store. Joy to the girl!

De
Review №76

I love Ulta .. I can shop in this store for hours. Everything you need in one place...

Di
Review №77

I get my hair cut here by Aileen. :DThe store is well stocked with several brands and options.

Ra
Review №78

The girls working here were super helpful

dW
Review №79

Typical selection, nice staff. GF loves this place.

Pa
Review №80

This is a typical Ulta, tons of makeup and hair products. There’s a salon and a Benefit Brow Bar. Employees are welcoming and helpful.

Lo
Review №81

Best price and everything you need

Do
Review №82

Help is so-so. A lot of products out of stock. Went to Amazon instead. Ulta needs to clean up their act

Em
Review №83

Service was good. Selection was alright but some of the drugstore displays were too messed up to be of any use for samples or swatching.

D
Review №84

No stock - staff not very helpful

sh
Review №85

Good selection of cosmetics. a bit pricy

Ni
Review №86

Big ulta with nice staff. Not as well stocked as it could be.

Ch
Review №87

Love their sales! I buy a lot of my nail products here!

Gr
Review №88

Smaller than other Ulta stores Ive been to, product selection is limited. I needed 3 things and none of the items were there.

Cy
Review №89

Each Ulta has different items. Everything I need is at the Ulta.

lu
Review №90

Its expensive but they have good makeup brands and you can make your eyebrows there.

Va
Review №91

Very big store with varieties of collection

Is
Review №92

Get Bri to do your lashes!

Le
Review №93

Good place to go

va
Review №94

Staff friendly, clean and organized except for those clearance sections.

Ed
Review №95

Great service, the Mrs approves.

Ke
Review №96

So many options we have in order to choose our cosmetics

Sa
Review №97

They have so may different choices!

Ma
Review №98

Think twice before you go to that locations hair salon. They spread hair lice !!!

Pa
Review №99

Great even for guys

Ry
Review №100

My daughter loved it

Information
100 Photos
100 Comments
4 Rating
  • Address:20580 Homestead Rd, Cupertino, CA 95014, United States
  • Site:https://ulta.com/stores/cupertino-ca-777
  • Phone:+1 408-873-8065
Categories
  • Cosmetics store
  • Beauty salon
  • Hair salon
Working hours
  • Monday:10AM–9PM
  • Tuesday:11AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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