Very nice store the latest game every new electronics there is even has a Geek Squad 2 thumbs up

Very knowledgeable staff. Eager to help. Ive noticed they take whatever time needed to assist customers. However, they are sometimes busy and you might have to wait.

Always helpful staff though sometimes hard to find them. When you do find them they are knowledgeable and will help you as long as needed !They have many options to pay for your orders as well whether it be cash, credit or progressive leasing !** note that when using progressive leasing they will NOT cover geek squad services nor software programs. They ONLY COVER ITEMS YOU CAN RETURN ! ! As it is a leasing company which means you have the option to return leased items to get out of the lease ! ! ( much like Rent A Center )

Thank you Summer and Sue for the outstanding customer service! Customer service means everything to us, as much as the product my husband and I are interested in purchasing, so we are most happy and very grateful that we can always count on excellent customer service at Best Buy.

Great place. Staff is top notch and knowledgeable

Service was great! Staff stationed everywhere ready to assist if needed! Everyone that waited on me was friendly and answered all questions I had!

This Best Buy has the GREATEST Customer Service I have ever experienced! I was asked five times if I needed assistance! NO EXAGGERATION! SMILES, KNOWLEDGE, PURCHASE...IN THAT ORDER!

Staff are very helpful and attentive. It seems that Best Buy is changing their stores up quite a bit, so it partially feels like half a warehouse store.

Best Buy did an excellent job with my order and pick up!!! I highly recommend them. My Air Fryer!!!

Went and got my new galaxy buds absolutely love them 🙂 as always the employees were very helpful and polite.

I didn’t know what I was looking for when I was shopping for my sons birthday gift. Was greeted and explained what I was looking for. Guy was super helpful and found what I needed. My son loved his gift.

Make sure when you buy any lap top its a 8th generation or higher. I love the the policies on the Black Friday sales. Any item you purchase via credit or debit, the difference will be refunded to your card if it goes on sale at a lower price on Black Friday. Save your receipt or take a picture of it if you paid cash.

Its one of the few stores where youll get real customer service and the widest selection of electronic products.

I went in with the exact product name and model number that I wanted, the clerk actually tried to down sell to a lower product, and was visibly annoyed when I said no to the warranty. Their prices and selection are great, but the in store experience leaves something to be desired.

Great customer service! Quick (kinda) they couldnt find the watch at first but when they found it ... they were able to get us in and out 😊

Amazingggggggggggg service i have ever gotten from a best buy. Being elite plus customer, finally it feels like i am one. They purchased my surface pro charger and Zeroed it out on cost. that i was NOT able to get from best buy after numerous attempts and different locations. It was Marrisa and David along with other associates who took care of me in jiffy and make me walk outta here with a smile.Will definitely viait this best buy again.

Very helpful in exchanging my headphones for a new pair. It is well worth the protection plan.

The staff is very friendly and cooperative. They also have a helpful tech recycling center at Costumer Services so you dont have to throw things away ♻️

So I needed a modular phone jack ( never heard of) for a camera I bought and I must have tried 20 places looking for that item. Just happen to be in Best Buy looking at cell phones ...and low and behold ..there is the part I need ...love Best Buy

Customer service was great. I walked up to a busy employee he dropt what he was doing to help me. He even helpped me order an external hard drive cord off of their website. Great service

Had one of the best experiences Ive had in a long time walking into a best buy, while I was disappointed they didnt have what I came looking for its nice to see some of the changes they made to phase out what I was looking for. Talked to an associate about laptop backpacks, they need a better selection to fit my taste. Anyways I walked out with $100 mouse I didnt even come for. I had been looking online at it for some time and I happen to pull the trigger while I was there.

Great staff. They are very knowledgeable about there products

A few larger electronic retailers have come and gone in the past but I think in the 2020s were all lucky to have Best Buy around. I enjoy online shopping as much as the next person but for some things its nice to have an actual store front to shop at. I needed a lower cost laptop and found a nice selection at this store. I was in, out, and had my new laptop running within about 1 hour and 15 minutes of leaving home. Helpful & friendly staff and nice selection and prices.

Employees were helpful but they didnt have what we were looking for.

Great selection of TVs for in person demos. Staff was friendly and available for answering questions, etc. Will definitely return to this location!

I went in to get a couple of small things for my phone and tablet. The people there were all extremely friendly and very helpful! They helped me find one but the other product they had a lil hard time trying to find and had over 5 people all over the store trying to help me find it... simply incredible customer service all the way around! I will be back.

Very helpful and friendly. Good scratch and dent selection. On a side note they have the cleanest restrooms of any public place I have been to.

I ordered a new Klipsch subwoofer and Polk front speakers for my home surround sound system. I used curbside pickup and my order was ready within an hour. The email confirmation had a link to click to tell them I was there. It came out in 5 minutes. I showed the barcode and was back on my way home. A very easy process that worked for me.

Honestly, the isles are crowded, their is a whole section torn apart and its just not what I expected from a Best Buy. Best Buy is know to be a beautiful store that amazes you with the electronics and grown up toys. This is what we have come to love by them. This store did not provide that wow feeling, its missing something.

Very happy about my visit to Best Buy. I ordered my item online, and when I received the email saying my item was ready for pick up, I arrived, stepped inside the store, and the gentleman sitting inside asked if I had a pick up. I said yes, showed my ID and he went and got my item, and I was on my way in less than 3 minutes.Everyone I saw was properly masked and careful about public health.

Best buy used to be fun. Now its just kinda there. Solid help from employees but the atmosphere of the store feels off.

The wait times for an associate are ridiculous. 3-4 people helping 1 customer .The item I wanted was not in stock even though I ordered online, & was supposed to have one ready for pick-up. Said it would be 10-15 days. Then tried to charge me a cancellation/ restock fee. I shouldnt have had to get mean to get a refund for their mistake.Went to a different place walked in, grabbed same item off the shelf for less $$.

Good place to find phone and tablet accessories in sock the phone stores dont have. Often more employees than customers.

What I thought I couldnt find, there were Sales Reps that could... And I actually left with what I wanted, not something I settled for. Thanks crew!

Best Buy sets the bar with their curbside delivery. Customers just need to park in a designated spot, the app recognizes your location and prompts you to register you’ve arrived for a pick up. You then enter your spot number along with a generic vehicle description and a Best Buy associate brings your item(s) to you moments later. It simple and efficient.

I would have posted 5 stars but I dont understand why they have all the registers closed and make people wait in line to get rung up at the customer service/geek squad area. I waited about 8 minutes in line to finally get checked out I couldnt help but wonder why they dont allow people to just scan their own items on the mobile app and pay that way.. there was even a guy just sitting at the door doing nothing. They could have him check receipts when people leave if they used common sense and aloud this. Im not complaining its just doesnt make sense to me with best buy being a tech store. When I go to Sams club and buy 100s of more items they allow this but best buy doesnt when most people are only buying a couple things at once......

So my wife and I bought an external hard drive for the ps5. Well I was working in the area and figured Id go to grab after work so I didnt have to go out later. I had asked the guy working the front entry about my order. He said that it in the place but not ready for pick up. So I asked if I could just get it myself and he said sure. Well I couldnt it at all. I finally asked an associate about the order and the lady was super helpful not only did she look damn near all over the store for it, she also rang me up and did it all with a smile. Good customer service will always win.

I had a Samsung over the range microwave that I installed backIn 2009 Then I had to mount a wall bracket to my tile move cabinets it took the better part of 4 hrs, It was a 1.5 cu 1000 wSo You only need to if you want to upgrade but The same makeSo I bought a Samsung againThis time I purchased a1.9cu the foot print is exactly the same . Did not have to move the wall bracket . Only had to drill the holes to match the new microwave 1.5 x2 holes Zip Zop had old one out and new one in in 45 minutes . WorkingGreat ⭐⭐⭐⭐⭐😎

Getting better stocked and more price competitive with the online stores. Nice to just get something rather than ordering.

The staff are eager to give you the info, in order for you to make the best decisions to fulfill your most urgent needs at a fair price. Im certainly going back, as long as the service staff remain so dedicated.

I was about to share a very negative review as I was very frustrated with the issue I had exchanging Quickbook as They sold the wrong one first time. But the manager dedicated 1 hour of her time trying to help me out and manage well to handle my frustration. Definitely well Managed store!

Buyer BEWARE..... this place will jack you up. I spent $1705 for a oven that was advertised as $2249 online new price. The product was open box rated excellent and as their description says,,,, looks brand new,,,, includes All original parts/accessories,,, typically contains packaging.After picking up, hauling in to kitchen, uninstalling current stove, then unpacking new one,,,,, very unhappy to find that food was cooked into cooktop, burner was faded from use,, and obviously it did not look new plus missing accessories..... there was no scratches or dents, but was visable wear from being used......the price tag on the door said price was new $1699 and was maked down to $1359.... i paid $1705After a hour on hold, disconnected 3 times i finally talked to Josh Greenable the manager#1107785 ( so he said). He said he was unable to do anything. I was only looking for the difference of either a new glass cooktop so i could relace it myself or the rating of Satisfactory which would have made price $1484. After saying to him he was of no help in the matter,, was there anyone else in management to speak to? He said there was lots and lots of managers but he was the only one in appliances and that i was talking rude to him.Wow i guess wanting and expecting what is advertised on there web site is WAY TO MUCH TO EXPECT. Home depot and Loews are forever my go to places from now on.I highly suggest avoiding this place

They know what there doing nice store always clean its a candy store for a adult like me

Quick in and out. Had goodnselection of what i was looking for. Prices clearly marked

I have always shopped at Home Depot for appliances. My sister went to Best Buy for her upgrade appliances. Im now an owner of a new dryer. Best Buy will deliver and set up. Im so happy. I will continue shopping at Best Buy for an upgrade on all my household needs

I mean its BestBuy, what do you expect? If you dont get someone trying to sell you a tv with the most expensive price tag, or picking up an order without the person even saying Hello. that would be a good day.Positive, they always have what I need/want. Customer service is lacking.

I needed a new phone. The young man who helped me was an absolute gem. They made it all so easy!

We went in to buy a refrigerator. The young man helped us find exactly what we needed and we were out in no time. Nice!

Bean helped me with my printer and modem issues - things worked out well! Thank you!

Awesome people that work there!! Especially Amanda great sales lady and she knew her job!! Reasonable prices too

I needed a new band for my smart watch, and I was able to find the one I wanted!

I had a terrible time finding anything, the first employee didnt have a clue and the 2nd that tried to help talked fast about nothing, repeating numerous times that best buy isnt a good place to look for our electronic needs. Well now Im confused!?? What is best buy known for selling then. Lol

Very good service and was incredibly helpful helping me figure out what to get

Always a good time at best buy. Their movies/gsme section was a disaster though. No organization

At first I didnt think I would like the appointment thing but it really worked out great!!! We had amazing customer service which we really dont get enough of these days. Thanks Justin, we really appreciate all your help!!!

Personable service and great people.

Its always busy and while the employees are always polite and resonably knowledgeable, I rarely.go here bc the customers are often difficult

Ive usually had great experiences with this store until today. I called to make an appointment to get a car stereo installed. After 15 minutes I finally was able to talk to someone and then sent me to someone else who said Can I put you on a brief hold? After another 15 minutes they finally hung up on my. Aiming after 30 minutes on a call their system just times out. Going to look for someone else to do the install.

No good. They dont have carts for handycapt. That is bad for them as big of a store they are. Shamefull.👿👿

Got an alarm and remote start installed in my car! It took them over 4 hours but it was worth the wait! They had some issues with finding some wires but its all good. Best Christmas present ever!! Thanks so much Best Buy!

They are the best at what they do. Have never had any trouble with their work. Always friendly.

Friendly staff, good selection.

Thanks Owen remote worked ... Appreciate your customer service... Howe ave store

Overall their service is good. But recently, it was difficult to get hold of representative in order to get details about any products.

Tried the curb side pickup and it went smoothly. I let them know I arrived and they came out with in a minute. The store was closed for the day to in person shipping, but stayed open an hour longer for curb side.

Never have advertised inventory in stock. Online ordering states 3 in stock, actually none new and 5 in previously opened packages. Why do you offer online ordering when actual inventory not available

I already knew what I wanted. The staff didnt really offer any assistance. They offer a wide range of electronics.

Very good 👍 great oled selection i will enjoy my purchase

Decent selection and good service. TV looks great

Great store and great staff

Its a best buy, which means you can expect all the wonders best buy usually offers.Employees are nice and helpful.

I like Best Buy, but the last few times Ive been there, they havent been able to fulfill my needs.

The young man who helped me was very considerate and helpful.

Took $1,000 of my money and decided to hold my order until TEN MINUTES before they closed saying they didn’t receive payment despite both my bank and MasterCard saying that the payment was processed and approved, as well as being withdrawn from my account. I’ll go spend a hundred elsewhere if it means not giving these people my money.

Easy order pickup. Staff was friendly and efficient.

Geek squad is the best. Everyone working there are always willing to help. I hope they start opening again at 10!

Was originally going to Verizon but after waiting for an hour there, decided to come to Best Buy. We was in and out. Fast, friendly customer service! Best experience ever!! Thanks!!

Nice salesperson helped us purchase an inkjet printer, explained clearly why it is better than laser printer for my needs. 3 instead of 5 stars because they dont have replacement ink cartridges for it. Also, while they displayed at least 3 dozen printers most were out of stock.

I had a return that I needed to do. No line at Customer Service. The replacement was easily found on the sales floor and in stock. In & out in 10-15 min total. Friendly and helpful staff too. Thanks guys.

My fridge was severely damaged and I was offered a gift card to lower the cost of my fridge price and the manager gave me a 200$ gift card but never sent it in the mail and didn’t put it in the notes and so I never got anything and when I called customer service they acted like I was lying and did not want to give me anything because the manager did not do her job . I will never shop at this company you are very crooked and you have done this to my family multiple times we have lost our trust with Best Buy completely I would never shop here again. No wonder this company is failing.

This is not the first time that Ive gotten to this store and theres no one to assist me so I go and decide to find an associate that can call for someone to help. After I find someone and call an associate they say theyll be there shortly and Ive waited 30 min to an hour and no one comes so I go again to find another associate to call again or even help me. This will be my last time coming to this store location I prefer to go for a location farther that actually would help...

Helpful staff. Decent prices.

Nice clean store. Great employees who know what theyre talking about. Prices a little high but good quality products

Great store if you want to blow your wad

Good help from sales staff

Everyone is super helpful there. They ask if you need help, however, theyre not overbearing. Howe ave is still a good place to buy things when you need things right away. Theyll price match Amazon, just make sure its sold and shipped from Amazon, not a third party.

Have always had good service with Best Buy. The sales team has always knowledgeable and polite

Ordered and picked up. Seems fast and safe for pickup at the store in your car. They put together the order very fast and emailed me quickly.

As a store its great but they may need to update the website or check and see why it has items not at the store.

Knowledgeable workers, great help.

My mom got a charger, it went fast and the cashiers were nice

Great service in Sales dept! Thank you Stone!

Mobile here is a joke!! Waited over 30 minutes to be waited on then get everything lined up to upgrade and they say can’t do anything because it’s a weekend. Also won’t let me lock in price to return the next day. Thanks Carson 😉 by the way one phone was ready for upgrade other was paid off this month billing cycle and I was willing to pay for whatever.

I had a pretty good experience. It was one of those trips where I knew what I wanted and wasnt shopping around. They offered me a mask when I entered as I forgot mine in the car which was nice. I found the trackball mouse I was looking for in under 5 mins, and it was a couple dollars lower in price than the same mouse on amazon. I looked it up online first and i found everything as advertised. My only criticism is that there was only one checkout station running which caused the line to get backed up.

😎 The Geek Squad helped set up my Imail on my Android!

I like best buy but every person comes up to ask if I need help but when I need help they ask go and hide.

It may because of the Black Friday/Cyber Monda y, but they looked like they were picked clean. Lots and lots of empty shelves. Out of stock of the item I was looking to buy. It wasnt even a gift type item, or so I thought. They are usually much better stocked, and staffed.

I came in today to purchase a new phone. My experience couldn’t have been better. The man who was working in the apple section came right over when I approached and answered all of my questions thoroughly and patiently. He then directed me to the service counter where I could get my information transferred. Again, the woman who helped me was kind and helpful and made the process easy when usually it tends to be stressful and long. The man from the apple section even came over before I left to check that I had gotten what I needed. Overall, very appreciative for the service.

The product availability and customer service at this location definitely leaves something to be desired.

Very friendly, helpful, and knowledgeable staff. They didnt hover over you though or try to force opinion on you. Clean place, distancing for aisles during this time was good. Staff willing to track down what you need within their stores stock or at other Best Buys if needed.