This location is always the best they have good sales going on now. The cloths fit perfectly and im on the thick side

Nice clothes, modern and reasonable priced. Staff is always ready to help.

Love this place, not the prices.

HORRIBLE CUSTOMER SERVICE. WASTED 4 hours of my time. They left a sensor on a pair of pants so had to drive an hour to get it taken off and then while I was there I bought boots and they forgot to put it in the bag so I had do drive another hour back again! They didn’t care at all and the employees are horrible. No phone number to call them because they don’t have one at their store (wanted to make sure the boots were still there). DONT RECOMMEND THIS STORE AT ALL!!!!!!

Horrible service, and always racially profiling customers. Absolutely no “southern hospitality “. The sales associate are super rude, unfriendly and not at all helpful. They walked passed my sister and I multiple times, pretending not to see us and ignoring us. The company already doesn’t have a good reputation yet they continue to train staff to racially profile people.Please have some human decency and respect.

Trust me this Zara store is better than the other. The staffs here are willing to assist with the customers. I had a bad experience at the one at Northpark they just told you “no”, “can’t”, “ i don’t know, contact with the customer service”…

My favorite clothing store, good quality at affordable prices

I love this store. The quality of clothing, reasonable prices and color palette are 2 🔫 4!

Very fun place to shop! Friendly staff but need to move the long line through more quickly.

I had no plans on buying anything when I walked in but the longer my girlfriend walked and shopped the more I walked and shopped. The clothes were stylish, funky, and eye-catching; not overpriced. The only thing we could not find was any size larger than an 8 in their jeans.

Its Zara. Unorganized, busy, fashionable and cheap. Daughter loves it, I still cant find anything for a middle aged man but weve been to Zara allover the country

Why every Zara fitting room around the world is open except in Dallas ?!!!! bcz you all lazy here to clean up the fitting room or what ?!!! bcz I know this is not your policy when every where els is open

Worst Zara location in DFW! Go to the North Park location if you want good service and an organized store!!! TERRIBLE CUSTOMER SERVICE.

Employees are completely different, Lazy, Rude, Disrespectful, Entitled and they forget that all things that go up come down as well! Cashiers are nice but not the employees on the floor, the attitude is like if they pay us something, instead of us paying their salaries by shopping at that store. Prior to COVID, employees were nice but now they have so much fear and they abuse customers and do 100% OPPOSITE of all they say they support and preach!!! Plus, now they have only seize XS and S

Galeria Mall, very nice store with a variety of clothes & priced just right

This is the first and last time I will go to this store. The majority of the employees were very rude and looked very unhappy to be there. Because the dressing rooms are STILL closed, I guess from Covid, my sister asked what the return policy is. The girl she asked seemed annoyed that my sister was even talking to her, let alone ask her a question. The people at the register walk away if approach the register before they call you. Extremely unprofessional and unfriendly people. They all need extensive training on how to interact with people.

Very big store with quality items . Everyone helpful. I just wish they had more registers open to decrease time in line to pay for items.

Great place, but no size 13-14 here...

Their fitting rooms are STILL CLOSED. Their excuse is they dont have enough staff 🙄. Depending on the day the registers are packed (mainly the weekend) and they have several ppl on the floor all of the time 🤔. You mean to tell me you cant spare one or two ppl for the fitting room? Thats lazy!!! I live 45mins away & God forbid I buy something & have to return it. I have to buy it, take it home & if it doesnt fit return or exchange and if that doesnt work return or exchange it AGAIN. If I have to return something to Zara once I just get my refund. Things would be so much easier if the fitting rooms were open.

I’ve been to this location twice. It’s very organized however the staff will watch you shop. I noticed an employee watching for for 10 minutes as I browsed one section.

Bad service from employee named ruth vicente. she was on the phone and being rude!

They are allowing only a certain amount of people in at a time. You stand in line for a while. The line to pay was long if you go to mans department you can pay quicker. Store was organized and found what I wanted in my size good experience overall.

The worst...this Zara is so poorly staffed and unable to manage customer service appropriately. Due to COVID restrictions, theyve closed all dressing rooms forced customers to purchase items to try on at home and return if it doesnt work. Consequently, the purchase/return/exchange transactions are funneled into long lines on both levels, with one, possibly two person, customer service support. Since dressing rooms are closed, there less need to manage floor merchandise, and they need to make purchase/return/exchange much more efficient. Ive left the store twice, without purchases, because I dont have 30-45 min+ to waste stand in line.

The visual manager, Zahair, Zack, or whatever his name is, is beyond rude, lacks customer service, lacks leadership on speaking to his co-workers the run the floor. Overall made our experience horrible

The dresses in here are frayed, ripped, dirty, and falling apart. They’re scattered all over the floor so when you spend 45 minutes picking out a dress just to try it on and notice your $75 dress is damaged and you wanted all that time, it’s frustrating. It’s cheap material, expensive price.Won’t be returning.

I had a problem with my online order it was completely messed up and when I walked in the store the manager (Asian Lady unfortunately I didn’t know her name) and Vanessa helped me with my problem and spent almost 25 minutes till they fixed it as much as they could though it was Sunday and online department was closed.. Thank you guys

Any time I come there are not enough cashiers and lines are too long

Store was really busy, but the attendants were still very polite, efficient, and kind.

The worst Zara i’been to. lines are just insane. out of the door with 1 or max 2 cash registers open. oh, and fitting rooms are still not functional due to covid19. so u cant try on anything.

The manager and attendant are inefficient, they do not solve problems or help the customer

I bought a skirt online that did not fit. So I wanted to exchange it in store for another size. I called customer service and Blanca told me there are no exchanges, just returns since I bought online. So I went into the store prepared to return the one that did not fit and buy the same skirt, just different size. The guy at the register named Ever deserves five stars. He helped me find my online purchase barcode and exchanged for me. He was very patient and very helpful. It made my shopping experience wonderful!

With all of the competition during a pandemic, this store acts as though they don’t want to be in business. No customer service, no one answers the phones, no online return policy. They need a complete overhaul. Their CEO should consider going on Undercover Boss for a wake up call. Absolutely won’t shop here ever again!

Very stylish cloths...reasonable price....Highly Reccomend

Poorly staffed, worst customer service.Always always have to wait a long line before check out.

The mens cologne is a hidden gem. The tobacco collection is a must buy when in stock. Rich warm addictive!

Be sure youre aware of the return policy!! Its too rigid in this day and age, and for such a major retailer. You have 30 days to return an item, period. After that, there are no refunds/exchanges/store credits. Especially during Covid, when you cant get into the store to make a simple return without waiting in a ridiculously long line for other shoppers to leave, the return policy should be loosened/extended. I found my overall experience to be an inconvenience and not worth going back.

I love Zara. I shop here but I also love Zara kids.. Saw a very cute baby shirt and my friend bought it for me haha. Went with her to shop for her 2 boys. Definitely will be shopping here for my future baby. In these covid times, they only use one checkout point, so be patient, there is a queue lol.

Service is horrible, they never answer the phone

To only have 1 register open on a Friday night it’s pretty ridiculous. Literally waited an hour to check out.

Dressing rooms are closed. Ridiculous.

Amazing selection, great prices. Womens checkout line super long. Skip it and pay in the mens section. Shorter line.

Waited 45 mins in line because there was only 4 cash registers open total.

This is most crazy thing ever. No wonder why they are losing profit. The fitting rooms are all permanently closed probably due to Covid, but people are still getting into the store and touching everything around. So I have a question, are their fitting rooms opened spaces that coivd can get in?

It was nice I even bought a few things

Staff have major attitude. The cashier was handling my return. He said just followed the instruction on the credit card terminal. The terminal said insert your card. So I inserted and it said remove. I removed. I was standing there and waiting. The cashier was like a robot. Just standing there. Didnt say a word. I asked what am I supposed to do now? He said follow the screen. So I inserted the card again. No response. So we just stared at each other. He didnt help at all. His attitude was worse than my teenage kids. I guess my teenage kids will not respond to me or anyone like this because they are well taught. I am sick of these cashiers at Zara, you think you are too cool to talk?

Quality and prices are good.

Great service

Very rude employees. Can’t try on anything and will forget to give you a receipt and then scold you for not being careful. Let’s focus on selling dresses girls

Just koolZ and great Spanish made clothing . yeah Koolz Prices too

Worst costumer service. I showed up to pick up (ordered online) Christmas gifts early when the mall open and the staff was there and had a sign at the door that said noon-8 pm. I came back at 5 pm and a very rude person was pointing to another tiny sign that said they closed at 4 pm. Unacceptable, update your hours online and don’t have misleading hrs by your door. I won’t have the gifts for my family. Worst staff ever.

One of my favorite shopping store love Zara.

Amazing so many clothes!!!

Cute clothing long check out.

Long line. Only two registers working, so poor for a brand store.

Lots of expensive jury

Lines are insane

They seem to have all year round sales deals......

Very discriminatory. The associate with the tattoo removal butterfly behind her ear is very rude and suggest that asking about markdowns/sales is unrealistic as she replied “we never do sales” which is a bold face lie. I’ve shopped at Zara for years. The manager is not personable either and refuses to give proper refunds after you’ve spent money at this store.

I like Zaras clothes but will probably never go back to this location. I just waited in line for an hour at checkout when there are about 20 employees running around that could be assisting or directing you to checkout elsewhere. Upon checking out, the credit card machine broke and instead of someone hopping on the one right next to it, they made me continue to sit while they called a manager, figured out what was wrong, and rebooted the system. I really hope they figure out how to manage their checkout line and communicate properly.

Love me Zara - online of course

The wife loves this place

Return warning!!! If you purchase something in the store and have it shipped to you, you must go in person to return! You cannot mail a return. No options. Even if you live 3.5hours away from the nearest store. Customer service rep, Angelis, was very unhelpful. Crazy return policy. Just be warned. Especially unhelpful when they aren’t allowing you to try any clothes in in store due to COVID. Good luck!

I love shopping at Zara, but probably they need more people at the customer service counter, there is always a long line.

They have a wide variety of clothes. Man they got some heat in there. 🔥🔥💯💪🏾

I love this store, the one at the galleria is bigger but this place is better organized and has better customer service.

15+ people in a line and only one cashier to service them in the Mens section. Please fix this if you want repeat customers to come in more frequently. Very ineffiecient and time consuming.

Zara is known for its terrible customer service, whether at the store or their corporate customer service. Employees aren’t trained to greet customers or offer help in the store. Cashiers move at snail speed, while creating huge lines that stretch out to the doors. Not to mention low quality craftsmanship of their clothing. I’ve stopped buying things for myself there because they tear at the seams like paper and most are already damaged prior to even getting to the cash register. The only reason for two stars is for the fashionable kids clothing, which are really good quality, BUT still often badly crafted and poorly sewed and tend to tear at the seams. Oh and one other IMPORTANT thing, you don’t always get your money back on your bank account after you return stuff, so BEWARE of your returns and check your bank statements!

They are the best

Cashier is horrible forgot to take off the security tag on 2 items and wants to give me a difficult time just to get them off for there mistake 🖕🖕🖕🖕

Great mens department!

I love Zara (in other cities). This Zara seems to focus all year long on really tiny sizes and frumpy looks. I have been to Zara stores all over the nation and out of the country, so I know there are different choices made in inventory. Its just a shame they refuse to provide edgier looks at the Galleria location.

Great styles, several modern aesthetics I really vibe with. More mainstream than earthbound/hippie-chic but far less conformist than, say, Macys. Makes me think of late-20s fun-havers.. enough soapbox. The materials themselves never disappoint. Solid mall location.

I bought a pair of boots through the App 2 months ago, and I return them. Nobody give me my money back (it should take 14 days...) I call the store, nobody answer... I call customer service for 2 months and someone should contact me... Nobody call me back in 2 months... I call them every week and nobody is able to help me... I just want my money!!I will never buy again in Zara.

Fell in love with this stores inventory & the jacket right here omg! I will most definitely be back.

Terrible customer service, an employee was extremely rude to customers for standing in his line, demanding us to go to another cashier.. There was not one employee on the floor helping in any way, no one in the mens department, no one directing where was available to check out. If any one was working here they were blending in with customers and not trying to help anyone who needed it. And plenty of customers needed assistance, including my boyfriend in the empty mens department. Extremely disappointed.

Customer service at this location is nonexistent, the cashiers do not greet you, my whole transaction was silent, no thank you or anything

Its Zara this place use to have a great selection. Not sure who thw buyer is but the clothes ha e gotten old fashioned as hell!!

Good Collection and Very friendly and supportive staff,

Barely anything in the store i went and shop online

Dont have a huge store and only 4 registers. And only 3 cashiers working.To return the merchandise, took me about 40minutes waiting in line.

THIS PLACE IS MASSIVE! Beautiful clothes and prime location.. (first floor of the Dallas Galleria spanning from Nordstroms halfway to Macys) Sales staff would have been friendly if they werent so aggressive, but all in all a great store! I recommend it but dont go unless you have some time and patience..

Good

They take forever to just check you out wont recommend others its seems like you at walmart waiting 30 mins to just check out honestly i dnt even feel like giving one star ****

GreatGood customer service

This is Black Friday 2019, I have been standing in checkout line for more than 40 min. Someone can say that it is black friday so of course there is a wait, but no, the problem is not with number of customers but the problem is they have one cashier at the counter. I mean how the hell on the busiest day of the year, you plan to have one cashier? Most pathetic experience of Zara store so far!! I wish I could give 0 star!!!!!

Good experience for my family

Always long lines..... horrible service2 yrs later still long lines

DONT EVER SHOP HERE! Horrible customer service and if you return anything even with a receipt they will keep your money! I returned something in june and never received my money, when i called customer service the lady was so rude and hung up on me! THIS PLACE IS A SCAM

Nice

Very bad customer service, i found shoes that i was really attracted to but their was no price tag. So then i went to a worker and asked if she can tell me the price, she looked it up on her phone and told me that it was 19.99. I decided to buy them so when the cashier ringed it up she told me that it was 49.99 without a price tag. Then i nicely asked the lady i had earlier if she told me the right price and she was really nice and tried to help me out but the cashier put a price tag on it and changed the price in the system. The cashiers was really rude to us so i well never go their again.

I love Zara! Always great deals for me and my daughter.

As others have said, very poor customer service. I had to exchange a piece twice due to quality. On the second exchange I was assured that my 3rd was not the original. Lo and behold, it was the original item.I spoke with Kimmy and Patricia (manager) over the phone. Patricia assured me this was not the same item I returned. She straight lied, and then told me they would ship the item to me for free. Patricia also stated I should go to another store for the item. At 5:54 pm. On a Sunday.Spend your hard earned money elsewhere. Be wary of the quality and craftsmanship of their apparel.

One of my favorite places

This is a great place if you want to buy jackets. The store is just so full of jackets even in the Texas summer.Choice of shirts and trousers and other clothing is limited.Jackets are everywhere and so is all other type of clothing.Make sure you go through each section because everything is spread out compared to different sections for different items.

Good collections

Long check out line

Very good quality of clothes

Wonderful place for men ladies and kids its more of a up scale retail store close in comparison to H&M but more high class but dont think for a second that you cant afford it its all ways good to check the clearance rack you can find $5 sweaters $7 jeans $9 shoes just keep checking to see if you can find a sale especially online

One my favorites estores, but its not the same since the quarantine, no many options to choice, i when to find acologne, not to many, for me i think is better shope online, safe and you find more offers

Very limited options available on display. The shirts of slim fit werent slim but the extra slim were too slim. Good for people who can buy anything if its on sale.😊