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Diamond Exchange Dallas
5757 Alpha Rd Suite #502, Dallas, TX 75240, United States
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Diamond Exchange Dallas
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Za
Review №1

Diamond Exchange deserves all 5 stars! When I knew I wanted to propose to my girl friend, I had no clue on how or where to start when purchasing a ring. I browsed jewelry stores such as Jared, Zales, etc. but after browsing it appeared I couldn’t get much with my budget. I didn’t agree with the quality and prices they offered, and felt like I could do better. I heard about Diamond Exchange and was instantly impressed as they are super nice and professional! I worked with Roderick and Farrah and they were extremely patient with me as they helped me pick out the Diamond and setting. Roderick even let me examine each Diamond which reassured me that I can trust doing business with them. I told them my budget and they were great with working with me and providing me options within that. It was clear I was able to get way more for my budget and I even got to custom design my fiancée’s ring. It turned out exactly how I imagined it and my family and fiancée are blown away. I’m very happy with my purchase and will happily be a returning customer!

Je
Review №2

We had the best experience with Diamond Exchange Dallas. Rodericks knowledge of diamonds is beyond words! He helped my husband pick out my dream wedding ring from just a single image! Thank you again!

Da
Review №3

Rod is one of a kind. His experience, expertise, and craftsmanship are the best in the business. He gives you the highest quality diamonds (fully certified) for an affordable price. Rod will beat any diamond seller’s price period, but above all, he helps guide his clients to find exactly what they want, and then over delivers.You 100% will not be disappointed.

Di
Review №4

Very friendly service!! I am so in love with my new ring. I wasnt 100% on what I wanted and Roderick was very helpful and knowledgeable!! Best buying experience we have ever had!! Will definitely buy from them again!! He also repaired my Grandmothers wedding ring for us. Very reasonable prices on everything!! Thank you again!!!

Sa
Review №5

I’m so in love the Ring that was personally created for me. Each detail that I wanted was taken into consideration. Rodrick the owner of the company goes out of his way to make sure that his clients are happy. I wanted a ring where the diamond sits low but was also flushed with my eternity band. He customized the ring to every detail I asked for. He is a perfectionist in his work and it shows. Thank you so much for designing my custom ring to perfection.

Tr
Review №6

Roderick made shopping for my new diamond so easy. It was so much better than the big box stores. Not only do you receive individualized treatment but his knowledge of the industry far exceeds any of the other stores. I highly recommend Diamond Exchange for their professionalism and honesty.

Ta
Review №7

Roderick and his team are amazing! Roderick has helped us find exactly what we want while staying in our price range. Im in love with all the jewelry Ive gotten and will continue to go back in the future.

Ja
Review №8

Great customer service and great prices. Roderick was super helpful and made a great and unique engagement ring!

Jo
Review №9

Amazing customer service and Quality product.I purchased my engagement ring here with Farrah. Prior to meeting with Farrah I went to multiple “well known” jewelry stores and was not pleased with the customer service. Farrah right away asked me questions to get to know my Fiancé’s style and help me pick out the perfect setup for her. She made the process simple and gave recommendations to create an easy experience. In addition to the great experience The quality of the ring setting and the conflict free diamonds is amazing. 10/10 I would recommend and I will be back to purchase more from her.

Jo
Review №10

Working with them was awesome... not only did I get a beautiful ring for an amazing price but the education that I received through out the process was amazing. These folks are truly in it for the relationship, to get you what you want, for the price you want and not just try and sell you something... would recommend them to anyone and will definitely be going back for any diamond needs in the future.

An
Review №11

Highly recommended! We bought our wedding bands here after bouncing around the big chain jewelry stores. We are so happy we found Dallas Exchange Diamond. No sales guys to deal with, only a one-on-one with the owner Roderick who will make sure youre happy with everything.Because of the big chain stores huge overhead, they cant even come close to Dallas Diamond Exchanges quality and price. And you get the amazing customer service of a small business. Please excuse the pun but this place is a gem

Ki
Review №12

Ive been searching for years for the right piece of jewelry to highlight my children. I wanted something classic, beautiful, elegant, and wearable each day. I found Shane with Diamond Exchange and their tennis bracelet was exactly what I was looking for! The band was flexible and delicate enough to be elegant. They then customized the bracelet to my wants without a huge increase in price! The end result was a work of art to me. I can not recommend them enough!

Ni
Review №13

Bought 2 wedding rings, spent a couple grand. 2 months later 2 of the stones fell out of my wife’s ring. It wasn’t resized and she works a desk job so it’s not under any particular stress. Got charged $55 to fix it. Doesn’t give me great confidence it’s a piece of jewelry that’s going to stand the test of time nor that they stand by their products.

St
Review №14

I got a fair price for my Sterling and my 10 carat diamond ring the people are very friendly and very courteous Rith Chea really takes his time to test each piece of jewelry hes a very respectful and kind guy I will definitely be back!!!! if I could give them a 20 star rating I would🇺🇸⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐✝️🇺🇲🇺🇲🇺🇲 sept 15 2021 and star she dose a great job to!!!!

Ji
Review №15

I want to say that this place was hands down the best, I met with Farah a few months back, then my family got sick and I had to put things on hold. I sent her a text one day and she stilled remembered talking to me and we started the process all over again. She found me the most beautiful ring, then my cars AC went out so I didnt have all the money, well she went straight to work to find me another ring. I told her I had this much to spend and she surprised me with the same ring from before but gave me more time to pay her for it. I love this ring it is beautiful and this Saturday we leave for Mexico and I hope she says yes while we are there. Thank you Farah and than you Diamond Exchange Dallas

Ry
Review №16

My second time shopping here and it was another great experience! High quality and reasonable prices. I would highly recommend to everyone and not go to a Kay’s or Jared’s and get ripped off.

Ca
Review №17

Could not have hoped for a better experience. I should also say diamonds direct told us they would have quite a lot of difficulty working with making this custom wedding band, and it would take them 4-6 weeks. Roderick is fantastic. The turn around for this ring was a total of one week, and it was everything we hoped for. Attached is images of me texting roderick about the mold, and the finished product. Fantastic.

Ma
Review №18

DED found me exactly what I was looking for in a radiant stone in a cathedral setting. Roderick envisioned what I described and produced it exactly. I had a stone to trade in and he knew exactly the value from my certificate. Pleasure to work with.

Pr
Review №19

Roderick was extremely helpful, informative, and not only matched but researched the price of an online competitor right in front of me to make sure I was getting the best deal. Highly recommend, best prices and service.

La
Review №20

Easy to work with and a great selection of beautiful and interesting gemstones. I will definitely be back again!!

Ja
Review №21

I will NEVER attempt to do business with this place or recommend that ANYONE go there! I went in and met with Farrah to go over options for my soon to be fiancee. I told her my budget and we went over some choices. They set some things aside and the next week I went in with my lady. She brought out several pieces that were over budget. Then she had her try on something that was almost DOUBLE my budget. She was very slick in how she was handling us. She saw my girl was very impressionable and tried taking advantage of us. I also had my Grandmothers Diamond that I wanted to use, and they were trying to get us to use it as a trade in. Roderick and Farrah both flat out LIED to me about the clarity and cut of the diamond, and its value. My girl and I left very unhappy, and it cause us both some emotional problems. Farrah called me a few days later and made a suggestion to go down in quality so save a little money. I told her that I felt very uncomfortable and that I didnt appreciate her bringing out options that were clearly out of budget. I told her that she lost the sale and that I was going somewhere else. She got very rude and started to raise her voice, and thats when I said that the conversation was over and hung up the phone. I went in to a regular jewelry store and told them what happened. We got the ACTUAL value and information for the diamond, and it was far above what Roderick and Farrah told us. We are now happy customers somewhere else. I seriously hope anyone reading this does not get taken advantage by these con artists.

Sa
Review №22

The owner Roderick went out of his way to make sure I got what I was looking for. My ring size is not common, he and his team made sure I got the perfect fit. My experience was truly amazing and personalized. He took us to his team who sizes it down and the lady got it done in no time. Many thanks to him and his team.

so
Review №23

I appreciated all that Roderick did to help me get what I needed. I highly recommend Diamond Exchange Dallas!

Za
Review №24

Had an absolutely amazing experience with these guys. Within 5 minutes I was so impressed by their knowledge and attention to detail that I decided these were the guys for the job. They were patient with me as I poured over all the rings they had to offer, and gave me great recommendations based on what I told them I was looking for. They were quick to get my ring ready too. My expectations were high and they did not disappoint, the ring came out better than I had even imagined! They’re extremely knowledgeable, care about their clients, and true masters of their craft. HIGHLY recommended.

Ma
Review №25

This place is incredible! Roderick, the owner, is so knowledgeable and did an amazing job helping me determine all the specs I wanted for the engagement ring I was looking for. He’s very honest and transparent which was very comforting in trying to make the big decision. The prices are unbeatable if you are trying to get the most bang for your buck. Also, he had the ring made within a week which was a great plus! Highly recommend!

Sa
Review №26

Roderick and team were great at helping me find my dream ring! I went to numerous places trying to find the best deal and Roderick had the best prices in town, with such a great variety! He was really quick and helped me get the ring of my dreams very fast. Him & his team were extremely flexible and had a great schedule as well. Highly recommend! Check them out over any other places in the DFW area!

Ke
Review №27

Roderick and his team are the best choice fir that special diamond purchase. We were looking for a special stone to build Her wedding band around. Roderick showed us a variety of cuts, clarity, and brilliance to help us select the perfect one. They then took our ideas for the design and crafted the perfect bands for our wedding rings.We will never go anywhere else for our jewelry purchase from now on.

So
Review №28

I would recommend Roderick a thousand times to anybody! He treats his customers with integrity, kindness, and honesty. He’s extremely experienced and knowledgeable about the diamond trade, and will take care of you with the utmost compassion and respect. It was a massive blessing for me to meet him while trying to sell jewelry for my first time - gave me the best price and had cash ready to go

Bl
Review №29

Shane was great to work with! He took the time to understand exactly what we were looking for. I highly recommend giving him the opportunity to earn your business.

JD
Review №30

Roderick and Farah were awesome to work with! They helped me customize the perfect engagement ring and they were always on top of things. Couldnt have asked for a better experience.

La
Review №31

Roderick and his partners did a fantastic work helping me replace my wedding ring.

Ki
Review №32

Very business minded people work for this company. Spoke with Roderick and this owner cares about his customers. Great owner.

Ja
Review №33

Business was excellent. Highly recommend this company.

Fa
Review №34

Farah Amir was very helpful & gave us a good deal on my wifes diamond 💍 ring and definitely recommend to our family & friends.

Hu
Review №35

I have been shopping with Roderick & Diamond Exchange Dallas for probably about 5 years now. EVERYTIME he exceeds our expeditions on quality AND price. Go shop around and you will never be disappointed there. Thanks!!!

St
Review №36

Rodrick does a amazing job listening to your concerns and leading you in the perfect direction. Even if it doesn’t make his wallet fatter. Well above average service and a down right good guy.

Br
Review №37

Great customer service! Very easy to get ahold of. Best inventory and prices I was able to find. Highly recommended.

El
Review №38

Roderick is a gem to work with and is an expert on diamonds. He is super helpful and works hard to accommodate customers requests. I would recommend everyone come here!

Ta
Review №39

Diamond Exchange was my first stop when looking for an engagement ring. Went to go look at some other retailers but ended up back here purchasing! Farah was great, very informative and helped me find the perfect ring. The price couldnt be beat for the quality of the diamond and the ring was sized and ready to pick up within a week. Would recommend anyone in the Dallas area to go check them out.

Ry
Review №40

My fiancé and I knew very little about diamonds and engagement rings so a friend recommended Roderick at Diamond Exchange Dallas. We were not disappointed! Super-friendly and knowledgeable staff who provided excellent service (and the perfect ring). I would recommend Diamond Exchange without any hesitation.

DO
Review №41

There are so many options when buying diamonds so you need an expert to educate you before you spend your hard earned cash. That’s the experience you get when talking to Rod the owner at Diamond Exchange Dallas. Highly recommended for knowledge and best price.

Sh
Review №42

Roderick at Dallas Diamond Exchange is the BEST! He made our wedding bands two years ago and for our two year anniversary, my husband wanted to upgrade my ring. I wasn’t sure what I wanted but I knew I wanted to go bigger. Roderick showed us several diamonds of different qualities and cuts. We decided on a stone and he had it ready a week later! The ring is absolutely stunning, more beautiful than I ever could have imagined. His prices are fair and the overall buying experience is wonderful!

el
Review №43

I Dont know a lot about diamonds But Farah couldnt have been more helpful and courteous guiding me through the massive selection. Will Definitely use them again.

Co
Review №44

Roderick is the best jeweler I’ve dealt with. I didn’t realize how much more I was paying for jewelry at a typical jewelry store because of all the markups. I came to him and got the exact same thing for the better actual value of what I was paying for. I will forever do business here in the future for my jewelry needs. I would recommend any one looking for jewelry to come see and do business with Roderick.Corbin

Sa
Review №45

We couldn’t have gotten better service than with Diamond Exchange Dallas! Working with Shelby was great! My fiancé got me the most gorgeous custom engagement ring from them and we went back for our wedding bands! When I tried it on, it didn’t fit as I had expected and they immediately made me a custom band so it would fit exactly how I wanted - and it was ready so fast! I would definitely recommend going to them.

Di
Review №46

We get all our diamonds graded at Diamond Exchange Dallas by Roderick Watterson. Its great that they also have an appraisal service that we can utilize. Friendly, knowledgeable and passionate about engagement rings.

Aa
Review №47

The actual jeweler we had was good. But the lady in the front is clueless. We had to make three trips back to the place just to finally get what we asked for because she did not understand the notes from the jeweler and did not bother to ask him what he means. They did not offer anything or concern for the inconvenience of having to leave work early and fight traffic three times to make it to them before they close at 4:30. Just the additional tax they didnt include in the quote. My fiance went here by mistake. She was supposed to book and appointment with Dimond Warehouse which is in the same location but one floor up. No way this would happen there. That is were I bought the first ring.

Za
Review №48

Nice guys who give you a very fair deal. I was impressed with their professionalism and candor.

Ad
Review №49

I was referred here by my now father-in-law and had a great experience buying my fiancé’s engagement ring! Farah helped me pick out the ring and she was great help. I text her late one night with questions about resizing and she replied right away with all the right answers! 10 stars!

Ma
Review №50

I bought a custom engagement ring a month ago and absolutely loved it when i saw it, but I waited to post the review until I got the more important persons reaction. It was more than perfect, and highly recommend using Diamond Exchange! Roderick was so easy to work with, easy to get along with, and made a ring and found a diamond above and beyond expectation!

Al
Review №51

If I could give them 50 stars I would. I am in sales and as such did plenty of due diligence while shopping for an engagement ring. We knew what we wanted and kept getting the same run-around at every retail store we tried. Not only was there the high pressure sales pitch that was straight out of a training manual, but we only ended up ever getting shown one or two stones/settings and were repeatedly told that we would never find a better deal. Well, we did find a much better deal and a lifetime jeweler with Roderick at Diamond Exchange Dallas. Roderick and his staff are located in an office building(its a good thing!), not a retail store and passes the lower overhead costs on to the customer. We were immediately treated like family and friends. Roderick showed us stone after stone and setting after setting until we found EXACTLY what we wanted at a price that beat every retail shop we tried. They set the stone in less than a week when everyone else quoted me 4-6 weeks. They had it appraised by a 3rd party and supplied all documentation. I can go on and on about Roderick and the Diamond Exchange Dallas, but you should just see for yourself.

ja
Review №52

I went to Dallas Diamond Exchanged based off the reviews from customers I read online. I am so glad I started here. I made an appointment and found the perfect ring for my fiancé. I gave Rod a price range for my budget and he showed me several options for both the higher and lower ends of my price range. All the staff there works well as a team to keep the customer happy. Once ring and band were picked out luckily they got me the set within days and I was able to take her to Cali and propose as planned.

Mo
Review №53

I wanted to upgrade my diamond and I went visit Diamond exchange Dallas first after reading the many reviews. I met Roderick and his team who all all very knowledgeable in loose diamonds!There was no pressure from Roderick to buy, instead he asked me to shop around. He told me to figure what was most important to me in a diamond and going to different jewelers to diamond shop would help me figure it out. Roderick told me that when I find what I wanted to let him compare apples to apples and he would beat the price of any jeweler I went to see! Sure enough he did!!!! I text him a price, the carat weight, cut, color and clarity and within ten minutes he had replied with the same diamond for 1, 500 less!!! I went back to Diamond exchange Dallas and bought my Diamond. Excellent service, trustworthy and extremely knowledgeable and helpful! Thank you so much Roderick and team, if I ever want another upgrade I will be going directly to Diamond Exchange Dallas! If you’re looking for quality jewelry/diamonds I highly recommend you go and see Roderick!

Lu
Review №54

My boyfriend recommended this place to look for an engagement ring of my choice. It was a clean place and very professional. The guy that helped us was extremely honest, professional and very accommodating! The prices were fair and honest! You get what you pay for and more here! This was my first and only stop! There was no need to look anymore! THANK you diamond exchange!

Ir
Review №55

A+++ experience!This is the 3rd ring I’ve purchased from these guys. They are simply the best all the way around. Check them out before you make any purchases anywhere else.Highly recommended!

Gr
Review №56

I worked with Roderick. I went in to upgrade the setting in the engagement ring (princess cut) I purchased for my fiancée. He explained the entire process and educated me on the clarity differences. He is our new jeweler hands down! Very transparent, professional and will price match. With that being said his prices are already great but he will go the extra mile, as he did with me. He took good care of me.

Le
Review №57

I was looking to propose to my girlfriend and I came to this place due to a few peoples recommendations along with reviews online. Everyone said they had great prices and were satisfied with the ring purchased. My girlfriend and I chose a custom ring design together and submitted our request end of December. I told them im not in a rush. The first step was finding the perfect center stone as my ring was a bit complex(ruby emerald center cut with pearl/round shaped diamonds of various sizes around. Not going to lie it took them a while to find the right ruby as we wanted bright red and without breaking the bank there were no bright natural rubies within my budget. I did some research and decided to go with lab created eventually. They got back to me within a week with the perfect center stone. I received the care design a week later and I went with it. The ring came to me as promised. Everyone in the office especially Roderick and Shelby were helpful along the whole process updating me when needed. I would highly recommend them for engagement rings

Le
Review №58

The quality of the jewelry & customer service at the Diamond Exchange is amazing. The speed at which they were able to create exactly the ring I envisioned for our wedding day was above & beyond. I highly recommend vs. a conventional jewelry store. Rod & his team are the best!

Ry
Review №59

Had such a fantastic experience here! Such pleasant staff who work hard and fast. We went from a sketch of a ring to putting it on her finger in no time. Roderick is so great! I didn’t get a chance to meet him in person until after the ring was made. He knew exactly who I was once he saw the ring on her finger. As soon as he saw it he lit up! Such an awesome man who truly loves what he does. He was pleasure to work with. Not to mention fair. Great diamonds at great prices. I wish I could give more stars. 10/10 Highly Recommend.

Co
Review №60

I walked in with a budget and a conceptual idea of what I was looking for. I walked out in less than an hour with the perfect ring. I got more ring for my budget than I would have anywhere else. Roderick is a straight shooter! She said yes! I now have a jewelry dealer and a buddy in Roderick! He will be invited to celebrate our engagement and marriage with us! 5 isnt enough stars, but that is all I could give him!

Ch
Review №61

I had a special experience at the Diamond Exchange! My rings are beautiful and the price was phenomenal. The one on one customer service is outstanding and you won’t find a better place to buy your jewelry!

MW
Review №62

We cannot praise Roderick and the team at Diamond Exchange Dallas enough! Their professionalism, attention to detail, transparency and quality products are hard to match. We purchased an engagement ring setting with matching wedding band and groom’s band — it was a seamless process start to finish. We will consider them our go-to jeweler from now on.

Cr
Review №63

I took my GF to the Diamond Exchange hoping to find a good deal without having to pay retail prices like at DGSE. Nick was very helpful and patient with us. We were able to find a few wedding rings that were in our price range, but werent quite right. Then Nick pulled out a three-ring ensemble that was just beautiful! Roderick took a look at it and said that the main diamond was of very good quality...and the size was perfect!I would recommend this place to friends and family — go there first and save yourself some time.

Jo
Review №64

Roderick was very helpful in explaining the 4 C’s and showing me the different stones available. I’ve shopped around and these prices were the best around. I told him my budget, and he was able to help me get the best diamond and ring in that budget. He also helped me with the custom design and the whole process from design to finished product is second to none. I highly recommend diamond exchange

Al
Review №65

If you are looking for an engagement ring, please, LOOK NO FURTHER. Before making my final decision, I shopped around just about everywhere i.e. Jared, BlueNile, Robbins Brothers, Tiffany, the mall, etc. I decided to visit one last place, Diamond Exchange Dallas and Thank God I did.Diamond Exchange Dallas has some of the purest diamonds in the country. Every other store pitched the same, Carats, Clarity, Fluorescence. Diamond Exchange walks you through the whole buying process and the importance of looking for other more important aspects like the angle, crown, girdle. Rod, the owner of Diamond Exchange, was a diamond cutter himself. He is originally from South Africa and was hired by top notch companies to come to the US and cut diamonds for them. Needless to say, he knows what a Great Diamond looks like and he is committed to providing his customers with the best diamonds, period.The buying experience was easy and hassle free. Rod does not talk bad about the competition; instead, he shows you why Diamond Exchange is unique and how it differentiates the marketplace. I wish I would have started my shopping at Diamond Exchange. Please, do not be influenced by the big name brand names out there. Diamond Exchange is the place where you will find the best diamond; the best price; and the best people.

Ty
Review №66

Had an absolutely great experience. They helped me create the perfect piece of jewelry. Couldn’t be more pleased with the service.

Sa
Review №67

I had a great experience buying my wife a new wedding band from Roderick. The service was top notch and I got a great deal. We will be back when we redo the engagement ring, and I would recommend Diamond Exchange Dallas to anyone. Thanks again Roderick!

Ca
Review №68

I cannot say enough about how great the experience was. Finding an engagement ring is a daunting task. I had spent a lot of time searching online when I decided to check out DED. After sitting down to talk with Nic and Roderick and explain what I was looking for they quickly showed me a wide assortment of diamonds so that I could see the differences for myself. After a short time Roderick showed me a goregous oval diamond that I knew was the one. When I proposed to my girlfriend (happiest day of my life) she was so happy and amazed at how beautiful it was. She could not believe I found the perfect ring.

Pe
Review №69

Roderick was amazingly easy to work with, he had exactly the ring that she wanted and she just cant stop talking about it. Going to see him was the best decision I could have made.

BR
Review №70

Roderick helped me with sale of my old gold and offered me the best price in the area. He is fantastic to work with!!

La
Review №71

Real professional, friendly, great advice and took the time to explain everything and answer every question!

Kr
Review №72

First, I want to say, my fiancé and I couldnt be happier with my engagement ring. I have received so many compliments! I first talked to Nic over the phone. He was awesome...so nice and so professional! We made an appointment. When we arrived we ended up working with Rod. He was so nice and its like he knew exactly what I wanted after just a few minutes!! The whole process was so easy and so much fun!! Rod and Nic are both awesome guys to work with. We are going back to them for my wedding band and my fiancés wedding band. I would recommend me them to anyone! THESE GUYS ARE AMAZING!!

Ry
Review №73

We had a great experience with Roderick and his team. They were extremely knowledgeable and had exactly what we were looking for at a great price.Thanks so much Diamond Exchange Dallas! My fiance loves the ring and we cant wait for a lifetime of happiness!

Jo
Review №74

Working with Roderick is extremely convenient as he is respectful, honest, and very straightforward. The prices are exceptional and the location is very inviting. This is where I will always shop for diamonds.

Jo
Review №75

Just a brilliant experience overall! I needed an engagement ring on short notice, and Rod came through big. Since I was out of town until the day of, he communicated with me through text and phone and helped me get it done.The ring is amazing, as is everything Ive bought from him. Even though my budget is never the biggest, Rod still takes his time for me, makes me feel like an appreciated customer, and I always walk out with some incredible jewelry at a really good price.I can only recommend going with the Diamond Exchange, whether its for a small gift or a major purchase!

Co
Review №76

I went to the Diamond Exchange shopping for an engagement ring for my soon to be fiancé. I had a general idea of the style / look that I wanted to get her and a price point that I was looking to hit. With that bit of information, Roderick was able to piece down his selection to find the perfect diamond for me. Roderick was extremely knowledgeable and took into account every detail that I wanted in the ring. After settling on pricing, he insisted that I take a week to shop competitors for 1:1 comparisons. I took him up on this, and he was right - nobody was able to beat him on price.My new fiancé couldn’t be happier with the ring we picked, and I would recommend Roderick to anybody. He’s super easy to work with and is truly passionate about ensuring all of his customers get exactly what they’re looking for.

Be
Review №77

Roderick was great to work with! He is knowledgeable, honest and creatively open. I came in with some of my own stones and together we worked on my ideas for an engagement and wedding ring set. It came out stunning! I also traded in some old gold to put toward the cost of the new custom rings. I highly recommend Diamond Exchange Dallas if you are looking to create a beautiful one of a kind piece at a reasonable cost! I will definitely be shopping with them in the future!

Ma
Review №78

Their flawless online rating does not give Roderick and Nick enough credit! These guys are true professionals and provide a relaxed, no-pressure buying experience. Their service and pricing speak for themselves, and I cannot recommend them enough! I recently bought an engagement ring and I was able to get way more bang for my budget by working with Roderick. My experience sold me that wholesale is the way to go, and if you want the best, Roderick and Nick are it! Thanks again guys!

Je
Review №79

I had an amazing experience with Roderick and the staff at Diamond Exchange. The price and quality, is handles down, the best I could find anywhere! Im a customer for life!

Jo
Review №80

I would like to say that the Diamond Exchange in Dallas was and is hands down the most memorable and wonderful experiences ever!!! There employees treat you like a person and not a number. They would rather have your trust more then anything and it showed.No pressure sales at all! One of the sales employees Farah was so pleasant and amazing to me and gave me an incredible deal on an engagement ring that I couldnt pass it up, she was wonderful!! The owner Roderick is amazing as well. He buys and cuts his own diamonds so theres no middle man. He is very knowledgeable, nice and just knows how to treat people. All his employees do!!The prices cannot be beat anywhere, period!! I wouldnt shop for any other jewelry except from here. The Diamond Exchange is the only way to go!!

em
Review №81

Without a doubt, Diamond Exchange is the best in town! Nick, Roderick and the team were professional, personable and knowledgeable. They treated us like family. What could be an overwhelming purchase – wedding rings – seemed like a breeze. They made us feel comfortable and walked us through the options without any pressure.I can’t recommend them enough. Diamond Exchange, you’ve got a customer for life. Thank you for such a wonderful experience.

Al
Review №82

Roderick and Nick will take of you from start to finish, period. I went in for an engagement ring and I will never step foot into another jewelry store again.Please know this is not your average jewelry store, trust me, its much better. You need to call and set an appointment up which will also let them know what your are looking for and what your budget is. Once in the store it is just you and them. No distractions, no switching customers, and nothing more important than getting you exactly what you want.Roderick had rings ready to go when I got there and went through them side by side until we narrowed it down, giving his thoughts throughout the process. Once we had the ring nailed down (well under budget) we started looking at changing out the stone for a better look. Out came another box and we started swapping stones in and out of the ring to find what I liked best, and we did, or so I thought. After thinking for a day or two I asked about bumping up the budget for a bigger stone and was told to come back in and look through some more stones. I liked the fact that he was not comfortable showing me anything out of my budget until asked to do so, even then, he was extremely careful to make sure he didnt show me anything that would be close to breaking the new budget.All in all, Roderick provides a relaxed, custom, and one-on-one experience that will leave you with exactly what you came in for and a feeling of full satisfaction when you leave, he really makes the process easy.

Jo
Review №83

Amazed to find such a great place and group of people to work with for an important event in my life! I found Roderick and his team after reading all the great reviews here and they are all true. My fiancée and I had shopped around at a few places and already had an idea of what we wanted in a diamond. Many other places made it seem as though our budget was unrealistic and that we would have to settle for a lower quality diamond to stay within it. When we arrived for our appointment Roderick and his team, they had many oval diamonds to show us that ranged across our budget and what we wanted in a diamond.Roderick went above and beyond when he showed us a marquee diamond he recently acquired (with better clarity/color than the others we looked at) that he was willing to sell for an AMAZING price. He offered to cut the diamond for us into an oval and have it re-certified with GIA as such. He expertly cut the diamond into an amazing oval while barely losing any of the diamond carat weight (1.5 marquee to a 1.44 oval). In the end the diamond came back from GIA with a better symmetry than before and looked amazing. We customized the setting with Roderick and his team, and in the end I was able to get my fiancée the ring of her dreams at a great price. Throughout the entire process, I felt very comfortable and cared for, something that I didn’t get from the other places we visited. As a plus, how often does someone get to say they got their diamond custom cut for their fiancée!I will definitely return for all future diamond purchases and would send anyone his way in a heartbeat. My fiancée has already been complemented numerous times on the beauty of her ring, and I owe it all to Roderick and his team at Diamond Exchange Dallas!

ma
Review №84

Such a great experience, Roderick is very thorough and friendly, would highly reccomend anyone in the market for a diamond, go to Diamond Exchange

Ke
Review №85

You made my wife so very happy. She enjoys her new diamond so much and thanks for working to get out as quickly as you did. Your attention to detail and knowing what she wanted was great. Thanks again and if We need another we will return to yall. Thanks

Jo
Review №86

Rod was extremely helpful and got me exactly what I was looking for and within the budget I was looking for. He took the time to explain the difference in types of gold and even exchanged the chain when I picked one that was too short. I’m looking forward to using him again.

Br
Review №87

I started out looking for an engagement ring over a month ago and I have to say I knew NOTHING about engagement rings whenever I first started. I went to Robbins Brothers, Diamonds Direct, Jared, Kay, and a couple of other major chains. I was going to purchase a ring at the first place I walked in (Robbins Brothers) and I’m so happy that I decided to look around more. Needless to say, Roderic at Diamond Exchange was the most helpful and knowledgable person I’d met out of every single place I went. The diamond I would’ve gotten from Robbins Brothers would’ve been almost $7,000 more. While Diamonds Direct was the most competitive in terms of pricing, they couldn’t get me a better diamond than Roderic. He also walked me through the grading system for my emerald cut and I’m so glad he did because I could find out what the most important aspects were to finding the perfect diamond. His prices compare to that of rings that you would find online, but you also get to see his diamonds in person before coming to a decision. You wouldn’t get that benefit from buying online and that’s scary. Either way, I highly recommend ANYONE searching for an engagement ring to go here and nowhere else. Believe me, I already did all of the searching for you and there’s no one better. By the way, this is my hairy finger and my beautiful soon to be fiancé will make it look much better at the end of this month. Thanks again Roderic!

Jo
Review №88

Diamond exchange and Farah were great and I cannot recommend them enough. It was everything I hoped it was: knowledgeable, reputable, and with fair prices. Buying an engagement ring, I knew I knew nothing of diamonds, and that if I went to the typical stores I would pay a huge markup and get the standard treatment. Instead, Farah took the time to explain diamonds and ring settings, and look at several different options. Once I had a better idea of what they had, I did a quick shop around and could not find a better ring and price combination anywhere. They worked within my budget and found a beautiful diamond, and got it done in record time! And more importantly, the ring is now on my fiancée’s finger! She said yes!

Za
Review №89

The service I received from Roderick and his team was incredible! They dont pressure you at all and really want to find out what youre looking for, willing to customize the ring for you however you want it. The ring I got back turned out even way better than I had expected which I didnt think was possible! My girlfriend was blown away what I presented to her while proposing! Would definitely come back to them in the future for other jewelry needs and recommend them to anyone else!

As
Review №90

My husband bought both my engagement ring and my wedding band here, and we had a wonderful experience both times! Here’s a couple reasons it’s worth buying here.First, diamonds are roughly 20%-30% cheaper here across the board for the same GIA certification. (We shopped around 12 different stores, plus online). My ring appraised for $3000 more than we payed for it.Second, not all diamonds with the the same GIA certification look the same. Rodrick got us a diamond that was significantly better looking than the certification would imply.Third, if you’re interested in custom wedding bands, these guys were exactly half the price of the other custom place we went to.Fourthly, if you ever scratch or damage your ring they can restore it to its original perfection for cheap. I was moving furniture into a pickup truck and severely dented my ring. $45 and a couple days later, you would have never guess anything had ever happened.These guys are AMAZING!!!

Ja
Review №91

Roderick was real and straight forward with me. My purchase with Diamond Exchange Dallas was simple and easy. I recommend him to nearly everyone. Thanks.

Cy
Review №92

Exceptional quality and experience with every purchase. Rodrick is an absolute artist with the custom design of my wife and my wedding rings!!! Best in the business.

Mi
Review №93

I’d give a lot more than 5 stars if I could. Rodderick is down to earth, honest, and he really looks out for you and truly tries to give you the best deal. Best decision I made was going here, and I’d make the same decision 10 out of 10 times. Highly recommended

Sh
Review №94

I lost the diamond out of my wedding ring and Roderick was able to get the stone replaced. He was able to get us an excellent deal on the new princess cut diamond.. His prices were unmatched by any other jewelry store for the size and cut of the diamond. We are very pleased.Thank you Rodderick for making me smile again.

An
Review №95

My husband got my engagement ring here and they’ve been great to deal with every time. My ring is gorgeous. Roderick is very personable and you can tell he knows his stuff!

Jo
Review №96

Place is absolutely amazing. Got awesome, genuine rings for literally half the cost of retail places. My fiancees engagement ring is beautiful and high quality and was professionally appraised at double what I paid. Went back and got awesome wedding bands for us both! Ill be going here for all of my future jewellery purchases.

Fa
Review №97

Rodrick, Nick and the whole Diamond Exchange Team did a fantastic job at customizing our Engagement ring. Rodrick is a very down to earth and knowledgeable person and has been working in the diamond industry for a very long time. He worked with us throughout the whole process and the end product is exactly what we wanted. We went to many other places and no place could match our taste within our budget, but Diamond Exchange Dallas did. I would highly recommend anyone to make their choice with Rodrick and his team. 5 stars for sure!

St
Review №98

I visited Roderick at the Diamond Exchange and received a quote for an engagement ring setting, Diamond for the setting and a wedding band. This was not a high pressure sale and I was extremely comfortable discussing the “4 Cs” with Roderick. At the end of my meeting, I had a very attractive quote for the setting, diamond and the band and Roderick encouraged me to shop around and request quotes from other jewelers for similar settings, diamonds and bands. After visiting 7 other jewelers, I did not find prices that could compete with what Roderick quoted. Either the diamonds were significantly smaller or the clarity was inferior to what was quoted by the Diamond Exchange. In the end the decision was simple for me but please do your own investigation. I am sure you will come to a similar conclusion.

Je
Review №99

This was absolutely the most amazing customer service I have ever had. The expertise of Rodrick is the best in the business and his team is awesome. He helped us select incredible stones and design a one - of - a kind engagement ring that he then had crafted that was just exquisite! Honest and simply the best ! Dont go anywhere else for your engagement ring because you deserve the best!

Ra
Review №100

Outstanding experience and amazing people! Roderick is the man. Back in May of 2017, Roderick showed me and my now wife an array of different diamonds (all beautiful and excellent quality btw) and his prices cannot be beat! My wife fell in love with her princess cut engagement ring and have received so many compliments on the clarity of it. I highly recommend Roderick and his team of professionals. They were quick, knowledgeable and just a delight to do business with. You have a customer for life, Roderick!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:5757 Alpha Rd Suite #502, Dallas, TX 75240, United States
  • Site:http://diamondexchangedallas.com/?y_source=1_MTU2ODM4NDktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 214-755-1806
Categories
  • Jewelry store
  • Diamond buyer
  • Jewelry buyer
  • Diamond dealer
  • Jewelry appraiser
  • Jewelry repair service
Working hours
  • Monday:10AM–5:30PM
  • Tuesday:10AM–5:30PM
  • Wednesday:10AM–5:30PM
  • Thursday:10AM–5:30PM
  • Friday:10AM–5:30PM
  • Saturday:10AM–3PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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