I love Pandora! I purchased a bracelet & charm today as a present. Brad was awesome! Great customer service! ♥️♥️♥️♥️♥️♥️♥️

I was in Pandora last night July 13, 2021 and Essie, was amazing She went above and beyond to assist me her personality was a great selling point I even opened up a credit card and I said I wasn’t getting any more credit cards but she was great she put the customer back in service she gave me everything I needed and more good job Pandora good hire

Went in today to buy a ring. All I will say is that the customer service sucked. The girls there were so rude. The lady who was helping me barely even talked. She used her hand to call me over to the register and when she was checking me out she handed me my bag and didn’t even say anything. This was my first time ever shopping at a Pandora and I’m so disappointed.

Not sure what her name was but she was so nice! This was the best experience I had. We’re a little lucky with stuff but this lady had satisfied us. I asked if they had an anklet but apparently they don’t sell that at Pandora but she was very nice about it and asked us if we would like to look at a bigger bracket that could be able to fit an ankle. Overall I love this place their staff is amazing and I will definitely be coming again soon.

Started out rough and and rude! But then we had a sweet sales lady who saved the day and helped us expeditiously, checked us out and we left. Very tiny store as well....I like pandora overall.

Im was impressed with Adriana Gomez customer service. The reason I gave 5 star is because of her great personality she was very helpful and friendly. Galleria location needs more staff like her. Thank you Adriana I will definitely be back because of you. 😊

Kadejah is amazing ! From the second we walked in she did not hesitate to Thoroughly explain the inventory they had. Was so patient as I was indecisive. She made the experience well worth going back and most definitely will.amazing sales person

They’re nice but the wait.. unbelievable

Very nice staff my wife wanted more charms. Friendly and patient

When I went to get my first bracelet of charms they were very helpful.

My experience wasnt the best.

The service was so wonderful! I love it here hands down my favorite pandora store in the country ❤️✈️

Miss kadejah was so nice, very knowledgeable, friendly and attentive. Best service I’ve had since the pandemic 😷.

Every time I come over the store with a problem the manager says that she can’t do anything about it! So guess what??? My bracelet broke and I had to buy a new one!!! I can only blame that lady who did not wanna fix or replace at the beginning!!! Of course I did not buy a new one in that location and guess what?! I will never ever came back to that location again!!!

Kadejah helped me build one of the most beautiful charm bracelets I’ve ever seen so I can have the best gift possible for my GF. The staff is amazing, Kadejah is wonderful. I can’t rave about them enough.

Nice pictures always the girls are awesome

Long wait in line due to covid restrictions, but went fairly quickly and customer service was excellent.

Worst customer service ever - teen daughter received a ring as a gift but it didnt fit - we went to exchange in person at galleria mall - ring was in original packaging, as well as original bag - manager examined ring with jewelry magnifying glass and determined it was brand new and never used - refused to exchange the ring because it has been over 30 days - i reminded her that we are in COVID times and the country has been shut down???? It did not matter to her and she refused to do a simple even exchange. Her name is Stephie and she said she was the manager of the store. Unbelievable and we will make sure to never use this store again or recommend this product.

Cashiers were rude from opening the door to the service. We saw a charm to purchase but didnt because we decided not to patronize a business where we couldnt even get proper service while watching them become so friendly to the non blacks that came in after us

I bought me some items in Miami fl had my recipe and nothing rong with my item just because they are franchise I couldn’t get a Exchange or a refund I have my email on file and I also had my receipt. Never ever buying from pandora very upsetting.

Horrible customer service. The lady here looked like she didn’t want I be there, she looked miserable. I came with my boyfriend and my dad from out of state, and everyone agreed that this is by far the worst customer service we’ve ever had at a Pandora Store. I usually enjoy my time there.We typically get little bags and a case for each charm. She didn’t give us any of that, I left without a case or bag for my charm.Almost wanted to walk away without them.

Wow I will never ever come to this pandora in my life!! My birthday is July 4th my husband and sister went to the frisco location to purchase a charm bracelet that represent my last memory of my brother and I. I absolutely loved it, however it broke the next day. I went back to Frisco location which all of the ladies there are more than wonderful, they went out of their way to resolve my issue. So they told me to come to galleria just remind you all I live near Frisco, my husband goes to work around 12 o’clock. I looked online to see store hours it says 11. We got their exactly at 11 a man sat down near the store kept looking us until another associate arrived Around 11:30 they walk to Pandora and state to us “we open at 12. Of course it’s the rude manager named Collin how do I know because I was given his name from the wonderful ladies at frisco which I heard them conversation over the phone they also wrote his name. Now this is were my problem is he was rude not only that they didn’t have their 12 o clock schedule on the door so I. Wouldn’t my waste my time so instead they stared at us I took picture for you all to see how they are beyond Unprofessional they are. And so that you could see that Mr. Rude Colin didn’t put store hours up. I love pandora I purchase all the time. I will never ever ever ever ever go to this location. I live to far out to come here and to be treated the way I was corporate will be hearing from me. He could have handle this so much better then he did.

Good

Excellent, excellent customer service. I wish I could exclusively shop at this Pandora store.

HORRIBLE CUSTOMER SERVICE, change people please! . I’m obsessed.

Very bad costumer service! I came to exchange a gift without gift receipt and the lady even did not try to help me. I have pandora for years and have exchanged in the past without receipt so many time in other stores without any problems. Never gonna comeback to this franchise so deeply desapointed! I was about to purchase few more things but headed to other location that was so nice and helpful.

Sales personal could be nicer to clients.

Kaylee the sales lead was extremely helpful in helping my best friend find the perfect charm! A+ Customer Service from her! Thanks Kaylee!

Very friendly staff and my wife loved her bracelet

The customer service is horrible, staring with the employees to the “lead sales”. They aren’t very helpful and when you ask questions or ask for different sizes they give you a funky look. Definitely go to a different location I was very very disappointed with this experience.

Not the friendliest staff. If you don’t like talking or working with customer please go work somewhere else. I never have an issue going to pandora but coming to this location I had the worse experience. I shouldn’t give this review 3 star’s but I love pandora otherwise I would give this location 1 star.

The staff was amazing to help my kids pick out a Mother’s Day present 💝

Jazming was extremely nice and gentle, helping me find the right bracelet for mother’s day.

Got sent there by a friend to buy a farewell gift for her friend, and was instructed to ask for a box for packing. So I told the mgr (I assume based on her attitude) this was a farewell gift for a friends friend and requested a box.She gave me a bag, and scolded me that the little envelope she gave me was actually a box, and the boxes they use were not eco-friendly and would end up in a dumpster. And her employee chimed in about how they only gave out boxes when your spend more than $75 (I spent $54).Will never return to this shop.

Jewelry is nice but I didn’t buy anything because a lady that worked there yelled at me because I flipped the book that was on the counter already opened And it was my first time there she said “ MAM MAM that’s not for the costumers !!as if I knew, then she gave me another book that was for the people to see but I was already bothered that she yelled at me as if I was going to steal it, so I just left . That was today at galleria in dallas Texas

They were very helpful and nice about repacing a charm that had a missing stone.They are pretty bad about answering their phones though.

Jaz at Galleria horrible service who is your manager, we dont have one really ....

Okay service but you cant leave anything overnight at this location

Ok but they got no discounts

This place was small. The staff was no help at all. The employee who finally helped us (after about 17 min of waiting) wouldnt even offer any help and basically talked to us like we werent important customers. We decided to leave and all she could say was BYE!

Mayerling is a sunshine!

Very friendly

Little pricey but look where they at!

Very bad customer service

Ok

I LOVE it, they treated me very excellently, the worker is very kind.