LARRY IS THE MAN FANTASTIC SERVICE!!!I have never had a better buying experience in my life than working with Larry on choosing a semi-hollow/hollow body guitar. Larry knew every single detail and more! FANTASTIC COMMUNICATOR, highly intelligent, logical – yet creative. I can’t stress enough how imperative it is that Guitar Center promote and compensate Larry to the highest degree. Good help is hard to find, great help is Larry!!!Thanks again my friend. Keep showing everyone what service and experience is all about!!!Paul

Kenzee was a great help! My kid just got her first guitar and I need all the help I can get to prepare her. I will definitely be back to the store for help!!!

This is a great guitar center. If youve had bad experiences at other gc, go here. The staff is good, good selection of gear and some high end options. The only reason I wont give it 5 stars is because of one salesman who wont stop talking about his band long enough for you to ask any questions about the 3000$ amps your looking at. Other than that its a top notch store.

We went for a acoustic drum set and we find the Best place shop for oneSlate went above and beyond with usFrom finding the right set and color all away to teach my son a new trick so he can improve his passion for drummingThanks a lot team!..They dont just sells the good instrumentsThey enjoy what theyre doing and know what theyre doing that makes the perfect environment for a customer I will keep taking my business to yall

For the first time I stepped into this place and I was totally impressed with atmosphere, selection and excellent customer service provided by Miles. Ill definitely be back!!!

Came in to browse some equipment, and Larry was VERY knowledge and helpful! He made the experience very pleasurable, and he had the best attitude. I will definitely shop here again.

We were greeted at the door. Employees were helpful and nice. Lessons are reasonably priced. Employees are knowledgeable yet humble. It was a very good experience for a novice parent!

Good vibes here, sales people arent pushy, always willing to help when asked though. Pretty good selection of everything, wish they would branch out a little from the major brands, even though it seems like recently, especially with electric guitars, they have.

Very Great Costumer Service! Even if they are busy they will take care of you as You deserve! But if you are the next costumer be patient if they are busy cause usually they are.

Always have exact what I need and staff is super friendly.

Remarkable array of PAs and ability to see the differences.

Just picked up a fender guitar and amp and had the most amazing experience here. Slate was literally a rock star and helped us beyond expectations.

A great place and huge selection of guitars...

The staff was professional and very happy to help you find what you need.

Inventory is getting better but still not back to pre-pandemic level.

Beautiful place to be. Customer service is great too. And they have gears.

Employees are always helpful, and they take the time to inform customers rather than shuffle them along. Will be returning here to give more of my business to them. Thank you!

Nice place and good service always ☺

Came by a few weeks ago looking for an acoustic guitar and Ryan helped set me up with one. Completely happy with my experience there!

Wonderful store. Love their Alhambra & Cordoba selection. Crew attitude is positive so go there, do business with them. Cheers.

Very helpful, manager helped find what I was looking for and satisfied all of my questions. Good service 👍

The workers unenthusiastic and they never pick up their phone, the equipment is terrible aswell.

You get good friendly service when youre here, and there is a decent selection of instruments and accessories.

Slate was a pleasure to work with very helpful and patient.

It was ok they did not have the Remo fiberskyn Tambourine that i normally buy from them.😥😥😞😞😞

Larry is awesome, prefer to go to this store than any other because of him

I went to 4 guitar centers in the surrounding areas and this one was the most complete one. It had a variety of very high end guitars from Fender/PRS i couldnt find in the other ones. Also, the amplifiers they sold were very good ones too (Orange, Fender, Vox) compared to other GC where there were just a pair of old digital fenders or Boss amplifiers.

New to playing guitars— still enforcing the mask— don’t buy here they are Anti-American. Buy reused or small shop. Won’t ever buy from here. Kevin was rude.

Patient took time Out an, Answered every question... Pretty great service...

Worst customer service ever. I walked in and asked the guy standing at the door playing guitar a question. He gave complete BS answers and then told me that they didn’t have a product that I found out later they did actually have. Then he walked me to show me the ones they did have and literally left me on the way to go handle something else. Didn’t even say a word, just walked away from me. THEN he comesBack, I have to actually get his attention and can’t answer a single question about the product I found. He’s completely oblivious and I lead the conversation. I found out more from YOUTUBE than this guy. And I would love bought it there but I ended up ordering it somewhere else.

Life-changing. #heirsalud

Its fun I like it me and my boyfriend went we had fun he likes to play the piano he enjoys his self

Nice people, more of a problem with GCs policies than the people! So take it for what its worth

Brad was SUPER helpful!! Im very pleased.

Never!!Never come to Guitar Center in Dallas Location. I bought a QSC 10.2 Speakers at this location very expensive speak also bought full coverage Warrantee plans for $99 each piece, sale person informed anything going wrong within 24 months bring it back to store where I purchased they will switch out for me the new one. My speak was no power I bring it back and talk to Slate a store manager in Dallas location he told me call 1800. He tried to kich us out and not even try to help solve the problem.Very bad customer, not recommended to no one.Plano Located Ted store manager will 200% better to handle problems!!!

I play no instrument. Went to buy a beginners guitar for a gift. I was treated well, not made to feel stupid. I was not oversold. The employees seem to be knowledgeable and happy.

Great service. They matched a deal I found online for guitar strings and a 10ft cable that was not part of their store deals. Overall a great experience.

The store was very small compared to other Guitar centers. The selection was just okay seems like they cater to beginners now more than anything. The staff was friendly but not as attentive as other GCs they did give us a discount though for a torn box and explained the warranty for a powered speaker which we got a 2 year. Overall I would go to another location.

I was in a bit of a situation when my Boss VE-2 Harmonizer Pedal died out on me, but Kevin took excellent care of me, and made sure I had a replacement before my performance later that day. Thanks for the excellent customer service Kevin!

Bought the speaker qsc 10.2k 1 years ago qsc warranty 6years we bought 2 year protection plan at guitar center for 2 year if some thing wrong they will take care it . Now my qsc speaker have been 1 year have no power bring it back guitar center Dallas his name Slate told us he can take care it .when other guitar centaur in Plano no questions asked they gave us brand new qsc. Please do not come guitar center in Dallas bad customer service !!!!

Great experience customer service was on point

Really nice staff, Larry and another associate helped me purchase my first ukulele and informed me how to care/use it. Thanks guys!!

I remember hating Guitar Center for destroying the smaller guitar shops. Usually they had people who didnt know what the heck they were doing running the stores. I havent been back for close to a decade. I went to this store several times over the last month and found nothing but the best employees that seemed to actually care about their jobs and what they were selling. I will still support the small shops that are open but I didnt really get that icky feeling the Guitar Center used to give me. I recommend this store

Helpful staff. They have hand sanitizer around the instruments in case you want to try something out. But mics and things of that nature are covered up. Overall one of the most organized places Ive been to.Update.I went Saturday Jan 10. I was walking close by the microphones and I saw a man in a small enclosed room pull down his mask and talk to his buddy like nothing. And he saw I saw him. And he acted like he didnt see me. Luckily a guy who works there goes up and talks to him and ask him if everything is fine and the guy I saw with his mask down now pulls his mask up. I guess he thought he was going to get in trouble. Im glad the employee was there to talk to him. Because there is a VIRUS spreading.

They have good stuff and the service always is great!

Talk to Slate. He’s a great help!

In this page you can find Everything you want for instruments I love you

Larry WAS GREAT

The guys working the register are either bored out of their mind or just On It! Kinda rude or short. Made my shopping feel rushed.

As an DJ I can get my equipments ship their and pick it up if its not in the store. Customer service are very knowledgeable and helpful.

Calming place good staff

Lots of cool stuff to buy but the service is a little lacking lately, probably a direct result of covid restrictions etc. However, anyone who is into music cis going to geek out in this place.

They where very helpful and tryed selling me things according to what we spoke about instead of being annoying and intrusive with exclusive offers. As well as got helped with info Ive never heard before. They really know there stuff at this location.

They have a good selection of guitars, but everything else is low on stock, mainly from Covid 19. Like most brick and mortar stores, everything is going online. They carry less and less in their stores. Pretty much, they are the only game in town though, so love them or not, you are stuck.

Great place full of good people man. Got a sweet deal on a bass amp. A dude named Chad checked in the back and found one for me, as I was looking for a practice amp and all they had were the concert ones on display.. Highly recommend this place!

Bought the qsc speaker bought warranty $99.00 for bring it back they not do nothing bad customer service

Great service and selection of keyboards

Great place and customer friendly. We didn’t get the guy’s name in the back room but he was very friendly and helped us locate the guitar we were looking for.

Good experience, very helpful.

Great for music gear. Negotiate for best price.

Lot of stuff wasnt in stock & had to wait longer than 5 mins for someone to offer to help us.

This place is a joke.. I bought a mic 9-3-19 got a 24 month replacement plan because the employee advise me to get it. My brother brought it in yesterday and was told since the coverage was under my name I had to come in and show id so I did and now they are telling me I have to call some other number and follow some procedures which the first employee never told me I had to do or the second. I don’t want my money back I just wanted a simple exchange cause this mic just stopped working. These employees shouldn’t just try and upsale without lying to customers

Always helpful and knowledgable. Great staff! Earl was awesome! Thanks!!

The lady with Black hair and glasses was very rude. Their was a homeless guy in their looking around and one of the guy store clerks was nice enough to let him stay even though he did have a smell. A little bit later the lady I mentioned just came out and started spraying febreeze while the man was still their in the keyboard section. The thing is, they should have politely asked him to leave instead of treating him like he was a nobody. I was in shock!! Please talk to her and the staff to let them know to be sensitive to every single guest. Thank you.

GREAT place to get addicted to!

Great selection. Always helpful.

Guitar Center is one of those places where you pay more than you would if you bought it on Amazon, but you get so much more through the experience. There staff is very friendly and tends to be quite knowledgeable. Being able to play with the instruments makes a huge difference, and they often have used items at reasonable prices. There are certainly other stores that have earned great and week deserved reputations, but if you dont know about them Guitar Center is a good start.

Amazing employee support !

Great customer service

Very helpful has everything

I was looking for a USB interface. The guys there seemed lost. Not knowledgeable about what they were selling. I found what I wanted at Sam Ash. Will probably stay away from this store. Shame, I bought my Dot VS there.

Depends on what youre looking for. More of a hobbyists store than anything.

I give it 5 stars because I work here now!😃 Great selection on guitars, drums, and pro audio. They offer lessons too. I know there will always be that one or two employees that yeah,😒yikes! But overall everyone there is cool, and not to be partial but yeah ask for me and I will serve you to the best and beyond of my abilities! Im in pro audio baby!!!

Have been in last two times and several of the keyboards are not even plugged in. No power. No sound. What is the point of having boards available to test before buying if you can not even play them???For some reason at this location; there is always a random dude playing a piano at maxed volume. No way to even hear yourself think or play. Had to leave and go down the road to Sam Ash to be able to try the Yamaha Montage!

Chad and the other team members were super helpful and informative.

If you have never been you need to stop by. Not just guitars, drums, keyboards, sound equipment, they have it all. Good prices. Very friendly helpful staff. Love this place. I am in here all the time. This is a great location.

I went in today to trade in 2 guitars for a brand new Gibson SG Modern. The staff were super friendly and helpful getting the deal done. I was given a fair offer for my guitars and walked home with my new guitar.

They could do more customer service cultural competency training. Want to feel more welcome when I walk in.. treat me like I have money to spend too

Love this place

The customer service is terrible I received bad customer service especially from the manager even tho I have been shopping here a lot. The manger doesn’t even help his employees and stand there like everyone is his slave.

These people did great. Had what I was looking for, got a really super low price. They seem to be able to beat competitors prices, but you have to ask. More inventory than other stores. Managers note: I think the salespeople could stand to be a bit more personable.

Best place for getting Harmonicas

Talked with Matt great guy friendly and helpful went out of his way to help me couldnt be happier thanks Matt Love the JBL

Staff is great at helping and very knowledgeable. If they dont have something they will find it for you

Andrew was very helpful and courteous. He was even willing to price match an item for me that was in fact on their site at their location, yet marked at a higher price. I went with the higher item, yet I appreciated his customer service and willingness to go beyond. Ill definitely return. Thank you.

Great place for got pretty good musical ítems.

Man I came here to do a return. Then they told me about the credit card and how to apply. I applied and got approved so I was like why not get something. This dude name Eric was super funny and very helpful to me. He recommended me these headphones for mixing since I am a producer. And boy am i in love with them. Thank you so much Eric for the kind hospitality you had towards me and my wife. I definitely recommend this place. Very nice staff

Friendly staff and well stocked

Great service, the staff helped me find the right pair of guitar strings and offered me piano lessons when I found out they give Pro Tool lessons as well for recording. All lessons are priced equally... I was amazed - love it, love it, love it, Guitar Center rocks!

Went in just to look and walked out with a beautiful Washburn cutaway acoustic electric. The salesman was so friendly and helpful. It was the last guitar of that kind so it had no box. He found me an extra box and when he noticed I was struggling with the box, he rushed over to take it to my car. This is the fourth guitar Ive bought from Guitar Center. I would post a picture of it, but my husband and I are driving home, and its in the back.

Normally this place would get 5 stars thanks to Chad. My hubby has been doing business with Chad at this location for many years and has spent thousands of dollars at this location. But unfortunately his conversation with Carlos did not go well at all. My husband was told by Carlos that he did not have time to assist him on the phone and was extremely rude. Not impressed at all by this behavior. Learn better customer service skills or dont work with the public!!

Actually is super nice, you can tell the staff really maintains the floor well there.. everybody seems cheerful and walking around got asked 3 times is there anything they could do to help me.. which is pretty sweet... Im going to take lessons there eventually it is a really nice guitar center

This location has better staff than Plano. I asked for a type of pick i wanted and the guy that greeted me let me use a pick he had in a small pouch he had around his neck. Then got the guitar down that i wanted to play. Answered my questions about the amp i was playing then checked back with me a few times times to make sure all was good. I didnt even buy anything. Plano, you dont get anything close to that

Guitar Center carries a variety of musical instruments. The staff is friendly, helpful professional and not pushy. The prices are reasonable.

Its was a great visit and i found what I was looking for and the help was great!

Its the 7-11 of the music world

They have everything. I could stay here for hours. The selection of guitars is awesome! The staff are helpful but not stalkers. Their warranty program is on point! They always go above and beyond for the church! Love them!

The Staff was Attentive, unobtrusively Present, knowledgeable and courteous. It was all around a great experience shopping there. Both I and my little Drummer felt welcomed and encouraged to browse leisurely and to try out any of the instruments in the store -- were very happy with our visit.

It was great found what I was looking for and going back for more.

Not much option for budget guitars..