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Performance Haus Volkswagen
34112 Pacific Coast Hwy, Dana Point, CA 92629, United States
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Performance Haus Volkswagen

Comments
Fr
Review №1

Excellent service overall. Ray and his team are very knowledgeable and super honest. Also they keep the facility immaculate. Appointment booking via online is very simple and they are very responsive in case of confirmation and changes. I highly recommend this place!

H
Review №2

Ray quickly diagnosed the problem and replaced the rear tires. Problem solved. Weve had good experiences with Performance Haus for many years.

ma
Review №3

As always I had a very positive experience at Performance Haus. Ray the manager always makes a concise assessment of what the problem is and what it will entail to repair it, and his staff of mechanics always do a fast and professional job to resolve the problem. No muss no fuss! Thats what I love about Performance Haus, in and out, problem solved! And always at a reasonable price! Also Claudia the office manager does a terrific job of making the customer feel welcomed and at home. Thanks Ray and Claudia! And thanks Performance Haus for always taking care of my car. I appreciate you all!

Ja
Review №4

I brought my car in to have the brakes checked. Ray informed me the rotors were warped and noticed in his records they had replaced the rotors not that long ago. Ray told me the parts were under warranty and he replaced them at no charge. Although the parts were under warranty, I thought I would have to pay for the labor to replace them. Ray stood behind his work and there was no charge. In these crazy times, it is really nice to work with people that have integrity. Thank you, Ray!

Gi
Review №5

These guys are a great find for a local mechanic. Honest, reliable, fast and knowledgeable!

pa
Review №6

Great experience. I usually hate walking into an auto repair shop. They make it very painless. Its close to my house and I can walk home. They called me when it was ready, which was very quick.

Do
Review №7

I brought my Mazda Miata here to request a cleaning of my Intake Manifold and EGR valve. Ray quoted me $504 for these two parts to be cleaned. I felt that it was pretty expensive but proceeded anyway because my check engine light was reading p0401 (EGR flow insufficient) They held my car for only about 3 hours. I was pleased with the quick turnover time but soon after I learned that part of the work I was charged for was NEVER even done. On arrival, the same check engine light illuminated within 1 minute of starting the car in their parking lot. Ray cleared the code with his computer and said to call him and schedule a new diagnostic check if the light comes back on. Sure enough the next day, the same check engine light came on again... I learned how to unbolt the EGR valve myself that day following some youtube videos, and it was then revealed to me that Ray NEVER EVEN UNBOLTED THE EGR valve, Nor did he clean it. (He did clean the intake manifold and provided pictures of that, but there was no evidence on his end of ever even unbolting or cleaning the EGR - which i was charged for) The pictures ive attached showing the completely CARBON CAKED egr valve will speak for themselves. Of course I did not trust Ray and Performance Haus to be honest with a second followup so I did not care to call back. AVOID THIS DISHONEST SHOP AND TAKE YOUR CAR SOMEWHERE ELSE - THEY WILL RIP YOU OFF.

ad
Review №8

We always get out cars smog checks here. Ray is great and runs on time. You can make an appointment and wait for your car which is great.

Mo
Review №9

On the road in California and this place helped us out when our VW van needed a part . Highly recommend this professional and friendly place .

Le
Review №10

Staff is always wonderful, straight forward, and knowledgeable. They take great care of my automobiles.

Th
Review №11

Excellent service and even better people

Me
Review №12

I recently took my jeep in because it wasnt starting and new it was a battery issue. I also ask if they could please do an oil change and check the loud pop noise when making a sharp left turn as well. The morning when I dropped my jeep off I notice a wet spot on the driveway and could smell like a burning smell. Well once the battery was installed Ray noticed a wet spot so he investigated further and notice the seals on the water pump were wore out as well that it needed replaced. My jeep is a 2006 Commander with 52,000 and some mile on it so I know it is time for things like this to go wrong. Once I picked my jeep up Ray was explaining that he couldnt pin point exactly what the pop noise was and wanted me to bring it back when I can so that he can hook up a device to it and pin point the noise at no cost.I would say I have been using Ray since his Shell days in like 2000 or 2001 this is the most honest mechanic you will ever come across. He only repairs what it is you brought your vehicle in for and will give you a timeline on when other things might need to be done. This is in no way like those other shops who run test on your vehicle and then con you into fixing other items. You want prompt good honest service Performance Haus is the place.

Ju
Review №13

Ray is a great mechanic and an all around great person. My boyfriend and I have been going to Ray for well over 5 years now and he has always been honest and trustworthy. I always refer my friends and co-workers to Ray and will continue to do so.

BA
Review №14

I have been taking my 21 yr. Old VW Cabrio to PH for many years. Parts get harder to find, quickery things keep happening, but Ray with his knowledge and.expertise have always found the answer and continue to keep my car on the road. Claudia at.the.front desk always recognizes you, Ray, has always taken care of me quickly and.pricewise always been fair. Very trustworthy and a pleasure to do business with. Thanks for.being.there.for me!!

Je
Review №15

These guys are the greatest. So honest and efficient

Ma
Review №16

Fast, great and honest service. Kudos to the owners

ma
Review №17

Fair pricing and great staff

No
Review №18

Knowledgeable, great to work with and friendly.

Gr
Review №19

Been going to Ray (until recently down the street at Shell) for years. Great service, easy to talk with, and trustworthy. Not just for Volkswagen as the unchanged name implies.

Sc
Review №20

Ray and his team are fast, honest and affordable. Very trustworthy and highly recommended.

To
Review №21

Fast, friendly, knowledgeable, great neighborhood auto service here in Dana Point!

Br
Review №22

Knowledgeable, prompt, courteous service!

Fr
Review №23

If you need work done on youre car, come to performance haus. The owner ray will set you up.

Ri
Review №24

Done right the first time for half the dealership price.

Ke
Review №25

Blown away. Ray fixed my issue with a broken seatbelt in 5 minutes for no charge. Where do you see service like this anymore?

Ju
Review №26

Smog test guy is super efficient

Information
5 Photos
26 Comments
4.8 Rating
  • Address:34112 Pacific Coast Hwy, Dana Point, CA 92629, United States
  • Site:http://performancehausvw.com/
  • Phone:+1 949-493-3571
Categories
  • Auto repair shop
  • Oil change service
  • Smog inspection station
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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