As always good shopping experience, this time, some supplies were missing, as in every business after pandemic supplies are short

Great selection. Amazon price match friendly, knowledgeable staff

Want to thank Stephen Moore for assisting me with my new phone. He was very knowledgeable in all the products. I went with Verizon and glad I did.After I asked him different phone plans and services. I told him I was going to get one, but not today. He didnt put any pressure on me at all. I ended up going back the next day to get one.THANK YOU STEPHEN!!!!!!!

Excellent and helpful staff. Seth was Outstanding! He helped us purchase a new computer for our business. Please ask for this 5 star sales associate to help with any computer purchase. Thank you Seth!

This store was clean, well let and fairly stocked. The staff is pleasant and helpful.

Great store nice people but the supply chain breakdown is kicking the tar out of their business, they just missed making 2K because of it

The salesman actually new what he was talking about for the capabilities of my new television set.

Kevin who helped my daughter Marisa with buying a TV and a few other items was absolutely exceptionally wonderful to my daughter, and also very kind to me as well. We will continue to go there and look for Kevin each time we want to make a purchase.

Excellent store with a lot of products to choose from whether you’re looking for appliances, computers or phones. I came in today and the staff members were really eager to help me and everyone was very pleasant and easy to deal with! They had the ink cartridges I needed and checkout was a breeze. They keep the store very clean and well organized, too. I highly recommend Best Buy in Danbury; all right by me!

Brett Greenberg is that guy. He is the sole reason why I brought my 5 digit purchase to Best Buy. There is no one more professional, knowledgeable and straight up honest. Walked with me the entire in home consultation and gave a real opinion. Also helps he is just a nice person. Highly recommended and I will never go anywhere else for electronics as long as he is there. I also have never met him before this and this is a fair and honest review.

Had some furniture that arrived broken. It was handled perfectly Clift in the Danbury store was great.

Service is great when you dont have to wait too long because of being short handed. Other than that very helpful, courteous, and patient technical team.

They have just about anything you could want and their prices arent too bad.

Like most stores today, the people who work there are not experts at what they sell. I wanted to buy a higher quality shotgun mic to use on my iPad. Not only dont they sell what I needed, they said it was impossible. A half hour of research later I learned what I needed to do and buy and I was able to buy everything from Amazon. I would love to be able to support local businesses, but they are making it hard to do so.

We did the curbside pickup - such an easy experience. Buy your stuff online, park in a numbered spot and (through a link they email you) let them know youre outside.My stuff came out in less than 5 minutes. No app needed. I actually like this method of shopping and hope it sticks around!

Cliff did excellent customer service. They did not have what I was searching for? However I found lots of great prices on various other items! Thank you Cliff, for bringing the ideals of great customer service back to the sales floor, you and the entire team here..do something other brick and mortar stores, are LOOSING, listen twice as much, as you speak, and you will ALWAYS have happy customers, for life! Bless you all.

This review has been a long time coming. Repeatedly time after time cant get what you need because its locked away and its so understaffed or employees see you and pretend to look away as you stand there as you stand before the thing you need. This problem has existed pre-covid so its a behavior that flows from management or an organizational level. Its as if they want you to go buy at Amazon.

Store is OK. Clean, friendly staff. Best Buy has some weird policies so double check before you head over

The store is always clean with enough staff to help if you have any questions.

Offers the following:Online order pickupsCurbside pickupIn store shoppingPickups have always been accurate for me.Online stock indicator has always been accurate as well.

Bigger store than Mohegan lake, there were a lot of TVs to choose from. Sales person was very noligable and it was a very pleasant experience!

Been going there for everything for years. Geek squad is excellent.

Recently I bought a new iphone from this location, Casey was a huge help. Not only did he guide us through our purchase but he also helped further inform us about how cell towers, 5g, LTE and sim cards work. He also took the time to find a way to get the phone I wanted without disrupting our current plan. Overall it was quick, easy and a great learning experience.

Had to exchange product. Great service. Fast and easy!

Geek squad did a great job with my repair!

Mike was great with helping choose dishwasher and microwave. Delivery was quick.

Good Best Buy. Well stocked, good inventory, and friendly and knowledgeable staff. Compared to many Best Buys, this one has a much better selection and doesnt suffer from inventory or staffing shortages like many others do. The staff here seems genuinely passionate about their work and are readily able to answer more complex questions. They almost always have staff with expertise in each department. They have a great selection of everything from desktop and laptop peripherals and accessories, fully built desktops, laptops, printers, TVs, car audio equipment, printers, games, mobile phones (for every carrier), headphones, business supplies, and just about everything else. Never too busy, good at handling returns and any other issues, etc. The curb-side pick-up for online orders is a breeze and ultra fast and convenient, and they usually have much more available for immediate pick-up than other stores in the area. Great for both personal and business needs. I have also found that they have better promotions and sales than other Best Buys in general. Would definitely recommend this location over any other in the area!

It is a nice and well organized store, but is hard to get help and when you do get help, they just try to sell you more warranties and add ons that I don’t want.

Joseph in magnolia is exceptional at his job. Very knowledgeable about all the newest technology (oled vs led). He even answered my call on his day off. Awesome job. Thank you

Geek squad are very helpful.

Fun place to browse, and have bought stove, computers, and accessories here.

I went to Best Buy in Danbury to buy a Samsung TV for my new vacation Villa in Florida. Everyone was super friendly but a guy Brett in electronics went above and beyond. 🙏😉Ive never had such friendly, knowledgeable customer service before in my whole life. Brett recommended a model of TV slightly different than the one I planned to buy. Its better and saved me money! 💲💲💲🙏I was planning to buy all of my appliances at home depot, but Brett was so amazing I decided to go with Best Buy. By the time I left I had taken care of my fridge, washer, dryer, two TVs, sound bar and TV mounts! It wasnt one of those experiences where you felt like you got taken advantage of.The price I got for everything was cheaper than other stores. Not only that, the deliveries were absolutely seemless. I have been having such a hard time with other delivery companies. 😠Not with Best Buy. Everything came when they said it would come, the installation guys were awesome (this was FL not CT). I had a small dent on my fridge but they quickly sent a service tech out two days later. 😋I cant say enough about Danbury Best Buy, and particularly Brett. Highly recommended.

I’m not sure what is happening with this company’s ordering log but it isn’t operating correctly. We ordered a range that the store notified us was badly damaged in transit. We declined the delivery and canceled the order because to get the model we want we have to wait. It is now on back order. Here’s the crazy part, we receive calls notifying they are taking our old range away, each day — long after we canceled! The messages are reminding of us of a future haul-away appointment that they keep pushing back. We don’t need a haul away— they knew that when we canceled the whole order for a refund. We get live associates calling us about hauling away too. So, we alert them of their error: “we canceled it. We need no haul away.” Associate: “Oh ok”, And then a call the next day, and the next... Please stop, already!

Visit was good. But, the computers are super expensive. I got a better deal online

This store used to be better. Some of the employees won’t ask if you need help and just walk past you, and will come off as annoyed if you ask. This is not always the case, there’s a few good ones, but most of the time it’s an issue. I once bought speakers at the home theater section, and an employee was joking around with the other one that was ringing me out, basically judging my choice of purchase and probably thinking that I couldn’t hear him. I ignored it but it’s flat out rude. Don’t get me started on their phone line. If you try to call them, you will never get anyone to answer. I now avoid this place and go somewhere else or online if i can.

Easy curbside pickup. Overall had a good experience.

Excellent service. Friendly and helpful staff.

We did curb side pick up. It was extremely easy to place our order online. They also did a great job of making it very easy and convient to pull into our curbside pick up parking space. They brought out our stuff super fast and customer service was great. I would give this place many many more stars if possible.

Clean, well stocked store. Sometimes its hard to find a team member. But once available they are very helpful.

Great offers and so many choices. Best buy staff are very friendly and know what they are selling. 👍🏻😊

Cool tech, great prices and friendly helpful people!

Nice people very quick with the help

I love the curbside pick up

Staff was very helpful and professional

I purchased on the website and selected the curbside option. Super easy..wait for the email to confirm pickup, let them know you are there and they bring it to your car. Super easy and safe.

Great customer service, especially in the computer section. Staff cared about my problem and made sure I left with a solution.

Great service very helpful.

Best Buy has the worst return policy. 14 days, even if unopened/untouched and with receipt. No store credit option. I will not do business with such an inflexible company with poor customer service/relations.

Very good customer service and helpful staff

Not terribly helpful and if you need something that should cost less than 10 books you will not find it here

Very nice place!!! Everyone there was extremely helpful and kind. They offered help at every corner. Mike helped me out with my computer problems and was very patient and generous with his time.

Friendly customer service, knowledgeable personnel, very helpful

One of the better that Ive been to over the years. Been there at least 2o times in the in the last 90 days, as though there are more accessible options with delivery such as Amazon, the consistency of being paired with an associate who knows what theyre talking about and doesnt try upselling you, but instead offers comparable options which may suit the need better.All of my recent interactions in regard to the varying equipment which included drones, stereo receiver(s), cameras and vlogging equipment, video games, smart home optimization, smart lighting have all been above optimal.And I realize whilst proofreading this... that I have a problem 🤦🏾‍♂️

They had what I came to see. I was promptly asked if I needed assistance. When denied, they left me alone. Perfect. I was just looking.

Great Place! I have bought most of my gaming tech (other then the PC itself) such as monitors, keyboards (I like the Razor one) gaming mice, controllers (for my console), games, headsets, and more! They have affordable prices, and great variety. If you want tech this is the place to get it.

Great customer service

Bad, joke, everything you ask for could be special order, welcome to Amazon sorry should I say best buy

They close so early! Closing at 7pm on a weekday is very inconvenient. It’s a good store overall though. Large and good inventory levels.

This place honestly has everything you could want from housing stuff like furniture to tvs to computers gaming computers headsets gaming keyboards and microphones it has everything you could need a great place.

Return policy is 15 days. Please go out of business! Can I give less than 1 star?Not customer friendly. I had a defective product and they said I needed to deal direct with manufacturer because I did not purchase THEIR warranty. Got item Dec 22 and used 10 times.Merry Christmas!

They never disappoint us. Great products and great service. Their Curbside service is a great feature. I ene ordered something and picked it up curbside 10 minutes later. Thanks for having am awesome staff at the Brookfield location!

It was a good visit, The employee Anthony was very knowledgeable about the comparison and contrast between the Google pixel 5 & galaxy S21, he really helped me to narrow down my choice.

Prices are competitive with online, customer service is good.

I always go through them because I never have any issues their warranty is a 100% legit. It covers what it says based on the package you buy. Never had an issue so I will always go back to Best Buy.

I got help with my tablet from the Geek Squad. A man named, Mike helped me. Really cool and helpful.

Absolutely never pick up their phone, goodluck if your pick up order is not ready ever. Get some tea, snacks and hope for the best

SUPPER FAST SERVICE

Need to add more stuff to the team and educate stuff members to not be rude to costumers if their assisting other customers as when u get the u don’t know that their busy u see uniform and u call for help

Excellent place to buy computers, Laptops, and every other appliances that deals with electronics.

Great place to shop.

The geek squad staff is phenomenal and havent had a bad experience with the other staff too....

Looking into a new computer for my daughter. The guy was nice but didnt really listen to my needs at all. I gave him a price point and he immediately ignored it and offered me products that were twice what I was asking for. I left empty handed.

Well staffed even with covid19 in this air. Taking all of the necessary precautions. Short workday, so go early if you need something.Decent prices, sometimes excellent. Good customer service. Knowledgeable, pleasant staff. Save a buck, check for open box where relevant.

I very much appreciate the covid protocols. Anthony in the cell phone area was very informative and helpful.

Very poor customer service, the sales guy didnt know what he was talking about and the manager was very rude. I went to PC Richard down the street and got it $100 cheaper anyways

Ordered my kids gifts and it was picked and ready in 30 minutes. I drove right in for curbside pick up...clicked the link and was on my way home in no time. Very efficient.

Everything is nicely displayed in this store and has plenty of associates to help you find what you are looking for.

Do not trust this store or its employees. Was told my purchase would be ready for pick up today. Store waited until after pickup hours(which ends at 11pm) to claim my item was now ready for pickup. I showed up anyways since the app clearly stated that my item was ready to be brought out to me, and the store was closed, and I was left without the item that the best buy still assured me was ready, blatantly misleading.When I called earlier to check they only had 5 items to be prepared for pickup so it was NOT and issue of being understaffed, but simply imcompetence that my order and likely others were completely forgotten.

Didnt find what we came for but did get a phone charger

I love Bestbuy! Its the best electronics store. I dont know why PC Richards is still in business when it has a lot to learn.

Comfortable experience with no pressure. We are renovating our kitchen and needed all new appliances. We were greeted by all the employees who worked in the appliance department and asked if we needed any help. We were helped by Cliff and Brett. They were amazing!! They were very knowledgeable about the appliances we were looking at and ended up buying. Thank for a great no pressure buying experience.

The person who helped me buy a computer was very knowledgeable and seemed to enjoy answering my questions. Couldnt have asked for a better experience. Wish I didnt forget the guys name.

They know how to treat the clientele

Always can find what your looking for at an excellent price

Love curbside pick up. Quick and easy and never had to go in the store.

The salesperson didnt seem to know details about the TV that he was selling. He didnt understand the difference between audio quality and volume control.Otherwise he was nice and courteous.

Staff was great, very attentive. Nice demo setups. Seems many items were not in-stock at this store.

Always a lot of people ready to help you.

So disappointed in the return policy of 15 days and no exception for Christmas present that was delayed due to Covid. Boooo Best Buy.... 2 thumbs down.

Low inventory. Competent staff.

The online ordering and then curbside pickup was easy to do

Very knowledgeable staff - good prices.

Never have had a problem at this location. Friendly and fast service.

I have always found the team at the Danbury Best Buy to be very helpful, knowledgeable, and courteous.

Clean, organized with helpful, polite and knowledgeable employees. I didnt have any problems finding someone to help me.

Best Buy in Danbury, CT has been our go store when it comes to electronics. The staff is always friendly and extremely knowledgeable about the products they sell. Never pushy and willing to answer all your questions. Our most current visit was a busy day and we had all the assistance we needed. Replaced my Samsung cell, purchased a Surface 3 and a HP laptop.

Excellent sales staff lots of parking

First time in the store the help was will to help u I order a laptop and got it In one day great place

Employees are always friendly and helpful!

Very good locationNice service