Im new to the area but whenever I come to this Michaels I always seem to get the help I need. Employees there seem very chill and supportive of their customers.

I did an online order and try their curbside pick up, I waited for over 10mins in my car and no one showed up so I decided to go inside. No one greets you or try to acknowledge that you are there. It was kinda rude. When I asked that I’m picking up my item, my items weren’t even ready like why you have curbside pickup if you don’t even follow it. If I did not go inside the store to get my items, they would have made me wait there for the whole day….

Michaels has just about everything one needs for arts and crafts, but we were in search of supplies to make a special cake 🎂! We found everything we needed, the store was not very full, and the people were very nice!

Michaels is an amazing, affordable craft store that inspires, motivates and has stayed afloat for us all, through many twists and turns.

My sister needed & wanted clothes for her birthday. She wanted plain solid colored V neck t-shirts and I went to at least 8 stores but nobody sold them. I checked Michaels since I get my youngest sons Gildan tshirts there and Michaels had womens V neck t-shirts too! Wish I had checked their first!

Very disappointing. Minimal stock. High prices - pay half price for same home goods at TJ and Marshalls.

Very clean and organized, had no problems finding what I needed, staff is friendly and helpful

Great products! Good prices! Lots of sales. Clean and organized. Friendly staff.Unfortunately with the pandemic, they have been understaffed and Ive been in some long lines. Everything else is great though.

Michaels shelves were empty a lot of places, but there were many people trying to fill them, I did want think Patricks day stickers, but they had everything for St Patricks day but stickers, I did get some nice clay for my grandsons birthday, and the envelopes and cards was nearly deleted so I only got a little instead of what I really wanted. I understand that theres a change in seasons and everything but was very disappointed thank you

I love this store. It has almost everything in looking for for crafting, baking, art, knitting you name it theyve got it!

Good size craft store does not carry a lot of things i was looking for low inventory

Great craft store, they always keep up with the changing holidays coming up ahead of time and are stacked with all the crafts your need to expand your creativity skills

Scapebook section was really empty.Floral was very nice and reasonably priced

Usually at big chain stores you feel like a burden when asking an employee for help finding an item - not here. I am seriously impressed by the staff here. A huge shoutout to Emma for going out of her way to chase me down before I left the store to find an item she believed was sold out.

I love Michaels. Its a great place to explore, especially if your creative and want some ideas.

Fast and efficient. Quick cashiers at the checkout. Cant wait for the after Christmas sale

Open and had what I needed.

The employees were very helpful! They made sure that I found the right things that I needed for my project! They store was also well stocked and very clean.

Karen’s ruin the experience and feel bad for the customers dealing with them

What happened to the Scrapbook section?? I am a former employee of Michaels and I have spent days in the Scrapbook section putting away stickers and now that I need stickers I cant find them ANYWHERE!

Love this store, it is one of my favorite craft stores so if your searching for crafts go here they have everything.

Store is AWESOME !! Prices are not bad, plus theres always mark downs and a lot of % off things as well !! Employees are always willing to help !! Clean store as well !!

This year is nuts. Painting has helped. They have a good acrylic paint selection and a sale on canvas

The messiest store ever. No prices on anything. Such a mess.

Love the store great selection except the manager Danielle is an absolute witch she is not fit to lead her employees (who are very friendly and helpful from my experience) I’ve heard her micromanage these young girls to tears. I have no personal relationship with any workers however its still clear that the workers walk on eggshells around her, and she herself has terrible customer service skills. By all means shop here but just know that your cashier is likely on the verge of tears as a result of her terrible attitude.

They have great supplies and a good value for what you get. Though ever since covid started they seem to be out of certain things a lot. I could find hardly any spray paint, acrylic paint, or Sculpey a few times I went there. Maybe it is because everyone is at home crafting? Or delivery issues? I dunno. Anyway, their staff have always been pleasant enough, and I go there quite a lot.

Did not feel welcome and customer service is Horrible the prices are not always correct they change once you get to the register.This store I do Not Recommended.They also don’t honor prices if they are wrong they just say it’s marked wrong you can’t get it for that price because it’s not correct we have to fix it.I said it’s crazy so then fix all of them that have that price because they all had it. And the cashier left when it was my turn to checkout, and came back after I left.

What I needed was yarn. Used my rewards points too!

Hardly any yarn to choice from?

I love the products at Michaels. However, the customer service is just awful at this store. I’ve given them 3 chances and I’m done. The online pick up on store is terrible. The people in the frame department are so rude. I couldn’t believe how rude they are. There is one woman in particular who is just awful. I am done shopping at this store.

I recently imported two oil paintings. I trusted them to stretch and frame both pieces. They did a superb job and have a remarkable selection of frames, matting, etc.

The 2nd Michaels i had to go to tonight and the staff was amazing !!

Same day delivery if someone remembers to pick it up

Went here for a specific item and found exactly what I wanted and more.

I just watched the cashier drop $50 worth of pencils two feet down into the bag. Every few pencils I asked to please not drop them because it can break the leads. Every time that I politely asked the cashier said, I know, and proceeded to drop $50 worth of brand new pencils one at a time, likely breaking the leads. So, Ill keep the receipt and if in a year I discover broken leads I will bring them back and inside for a refund which they will likely refuse saying its my fault. They are low in stock so I cant simply exchange them and have no choice but to keep them until they cant be used because of the potential broken leads that Ill likely discover the day after theyre allowed to be returned. If the management reaches out to me offering a refund Ill update the review to reflect whether or not they care about my hard earned money and time.

So many deals. I didnt want to leave.

Love this place

Had a lot of good things to look at I wish there had been more Halloween though

Not much on shelves

Nice place. Good deals.

Got all crested geckos cage decor here. Awesome!

Normally I would give it 5 stars but because of the pandemic they are sold out of everything almost every time I go!

Great customer service in the framing department! There is always coupons (40-50%off) available too!

Michaels is a really good place to find arts and crafts materials, but Iv always noticed the employees getting belittled by the managers and today was unacceptable. Today I went to michaels with my family, and I overheard one of the managers SCREAMING at an employee. I am positive that this employee working at a arts and craft store, getting minimum wage, during a pandemic did not deserve to be screamed at in that way.

Still love going to micheals to look around for crafty ideas. Alittle sad that there slowing drifting away from a “craft store” and turning into more of a catch all store. I mean now they are selling tools

Great customer service. I can always find what I need, I love the variety offered and how employees engage to give suggestions.

If youre looking for indoor activities to do with your children, this is a good place to start.

Very helpful and clean but item are not kept up with when out of stock

Has a good selection but could use more cashiers to check out

A good quick stop for craft supplies. I went in looking for generic fantasy style miniatures that can be painted at home but couldnt fine any. I stocked up on affordable paint and supplies though so this and AC Moore across the street will be my go-to store for supplies as long as they continue to honor military members with a discount.

I love Michaels. They always have what you need... BUT...i went in to get frames for my 23 year old daughters funeral just few days after Christmas. It took all the energy i had to make that trek. When i got to the register i politely asked the cashier to wrap the frames so they wouldnt get scratched. She huffed and made an obvious display of being put out. I took deep breaths as i felt the tears begin but i didnt want to break in the store. I just kept saying to myself let it go.. let it go. I had my head down and i realized that she wasnt ringing up anymore but she hadnt given me a total. I looked up and she was just staring at me..i asked her, while pointing at the register is that my total, with a glare at me she nods yes. I paid and left..but as soon as i was outside i broke. Honestly i probably would have anyway even if the transaction had gone well. I did call the mgr and she said all the right things but it was too late.Things like this shouldnt happen. Shame on that cashier. I hope she learns that she represents the company, when shes on the clock and should be nice.

Its Michaels! Hobby Lobby was not around, so!!

Very clean, organized, and well stocked. Great bargains too!

Michaels.. Who doesnt Love Michaels.

It was my first time there

Love this craft store...I could spend hours checking out everything here. Prices are excellent, parking is free & available, and they have most supplies needed for almost any craft I could imagine. The store near me, in Dancers MA, didnt carry the one thing I went there for however....sewing machine needles. How I ended up needing and walking out with $100 worth of other craft supplies, Ill never know...but it happens all the time ☺️ 🧵🎨🧶

Found what we were looking for. Can still be a bit expensive

Can always find what you need

If you Love to create and add your touch to everything then this store has Anything You may Need, and More because while your shopping for one project endless Possibilities are designing in Your Minds Eye!

Sales associates are knowledgeable and helpful. Prices are great

Nice people -- Im always relating to them about how BUSY it is! Bless them for dealing with the chaos! :^)

Love this place. Could spend hours here! Everything you need for decorative house accents, crafts and more. Friendly staff and great prices. Always a coupon.

Very clear, organized, welcoming and respectful.

Though I wish the art section was a bit bigger, like in some of their other stores, the staff here are very friendly and helpful.

I waited in long line for a long time. I brought my teacher id because Michaels gives teacher discounts. The clerk would not give me a discount despite my teacher identification. She told me they changed their policy. Now you have to register online before you get discount. I just left. I was annoyed and wont be back

Excellent supply of Halloween merch.

Needs more registers open

The lady who works in the frame department was downright rude and did not seem to know what she was doing. Hopefully for her sake she had a bad day because otherwise that is one miserable person serving customer overpriced framed products

Every Michaels store is pretty similar, the problem I had with this one is that there were no associates on the floor to help with questions. I wandered around the while store twice and couldnt find what I needed. At checkout, there was a woman who came from the stock room with boxes for the glass items I purchased. She was very helpful.

Always what I need for crafting and hobby materials. Great help.

Had such a hard time ordering online-available then cancelled/not in stock! Took 30 minutes to pick up an order made online. Frustrating, poor management...

Great craft store with a decent selection of crafting materials. The price seems on par with other comparable craft stores and if you use the app or sign up with your email you can get a lot of discounts with their coupons. However, beware of the every day value items as those often do not count towards their coupons.

I love A. C more I know that Michaels is just about the same to most people but not I . I cant almost every time find exactly what I went there and it seems that they never have a good variety of options on sales or Clarence items.

A little disappointed they didnt have a fabric selection here. Otherwise prices were decent. Good selection of supplies.

This place was pretty clean and organzized. Had no trouble finding what I needed. Plenty of people to around incase I needed help. Prices were reasonable and cashier even helped get some money off my total purchase!

Its a typical Michaels. Seems understaffed a bit but its got a decent selection. Bright inside. Better than A.C. Moore across the street.

The line was very long this afternoon. The staff figured out how to make it go very fast. Great job!

We scheduled a childs birthday party. It went great and the staff was really helpful.

Awesome store for everything arts and crafts, frames and papermaking and scrapbooking!A must go!Commander

Good selection. Knowledgeable staff.

Needed to know what type of needle is good for sewing leather and they said “I don’t know. Sorry.” I asked if they could find out, look it up and they said “ you can google it.” I told them I did not have internet service in the store and manager said “we don’t let our employees have phones. Sorry.” If a customer has a crafting question, and a craft store doesnt know the answer, maybe they can find a way to look it up?

Great staff and manager. Friendly and proficient!

The manager I think her name is Danielle should not be a manager she has no people skills. We went to buy something and I tried to use a coupon. It didnt go through. She came up and told me it was because it didnt work on extra value items. When we read the fine print it said no exclusions and it turned out the cashier put in the wrong code. Fine we got it working. But Danielle put in the wrong number of items so after waiting 15 minutes already we had to call her back. She tried to refund one but she didnt realize it wasnt working. I finally told her to take everything back and repurchase. She did and finally after THIRTY minutes waiting we got it to work. She never offered an apology for all the things she did wrong or acknowledge I was waiting so long for THEIR errors. I ended up missing out on something because of this incompetence. I figured she would offer me a coupon on some recompense but no nothing and not even an apology. I said to her the least she could do is say sorry. She said well i didnt mean to make the mistake. Uh well yeah Danielle when you accidentally bump into someone walking you dont say well I didnt mean to you say you are sorry its common sense. I cannot believe this woman is in charge here it boggles the mind I will go anywhere but here from now on Joannes or AC Moore etc.

Not much for baking supplies

Asked for help from one of the employees. She started to help me and all of a sudden said she had to go on a register and l was on my own. Never will shop or enter a Mochaels again.

Great store for the crafter. My reasons for going to Michaels is to have custom framing done for my photography. But they offer all types of supplies for the artist in all of us. They offer seasonal decorations for the home. Plus, craftinging supplies for all ages & skills.

Use the coupon!Need a frame, they are my place to do DIY framingHigh end colored pencils are also available

Great. They had everything I needed. And the store was really clean too!

Found all I needed in here to decorate for this christmas. Prices were great and also got a 60% off each items....

Cashier was super nice but the prices were horrific.

Very warm and friendly. So helpful. Always a great experience

More than a craft store, nice gift ideas, custom picture framing and always discounts from flyers, instore sales, clearance or receipt coupons.

When we found help it was good, but there was walking. 3 or 4 paints? Yeah they help solve questions like that. Coupon only comes after purchase.

Always a clean and organized store. The workers could be a bit more attentive but theyre also not heavily staffed.

Has all your Arts needs!

I bought markers for 1/2 price! I got some Christmas decorations for 80% off! They had a sale on beads too. Love this store!

Windows shopping

A little DIY in the realm of customer service, but generally well stocked!

Michaels has got the hugest selection of art supplies, as a result, in spite of recent staff shortage, they really, really, really went ALL OUT with their art materials!

This is good place for any home project, the only problem is they wont let you use the same coupon twice at that time you are in the store. If you leave the store and come back, they will let you use it. Stupid rule, and not convenient for the customer, but it is what it is. AC Moore has no problem with this kind of scenarios using a coupon.