I would like to say I had an amazing experience at this Best Buy today. The gentlemen that helped me (I didnt catch his name however he had a black shirt on and appeared to be a Manager) went out of his way to assist me. I could have ever imagined that he would take such great care of me. I had an issue with one of their products and he went above and beyond to make sure I was happy. I wish every manager at every retail store would help customers the way he helped me. After a hard day, he made everything perfect and Im grateful for his kindness. Im thankful that I shop at this Best Buy location!

Great place to get your electronics and new movies! Employees are helpful and friendly.

Its no Radio Shack but it is close. Knowdgeable people, good inventory, easy to access.

Helpful staff. Good information. Found what I needed.

Workers were very helpful and knowledgeable. I got in and got what I wanted and left in a timely manner.

Great customer service. Helped my daughter out with what she needed.

Was there to buy a security camera. The lady that helped me was very knowledgeable about all the cameras and sold me exactly what I was looking for.

Friendly, helpful & very professional staff. I brought in a sound bar (I didnt purchase it there) looking for a plug and the guy found me a universal plug the fit perfect the first time, he set up the plug & voltage, now it works perfectly! Thanks Best Buy big guy I appreciate you!!

Best buy is awesome! The employees at this particular store are super super helpful. This is the best BB in Dayton imo

Great store and the reason it works is the access to touch and feel tech and the great financing deals with the Best Buy card!! Love that the inventory is always good and these stores are filled with helpful knowledgeable team members!!

Not sure if we have ever had a bad experience with this location. That has to mean a lot when dealing with a retail chain of this size. Keep up the great service.

If you dont find it anywhere else. Then go to Best Buy. They sell what the others consider outdated. Like the wiring harness for a 2006 BMW car stereo, that found there, when no other store in the region could produce. Thanks Best Buy!

My Husband and I were waiting in the car audio section, we walked past 3 employees huddled around laughing and talking, we waited for 5 minutes and nobody came to help. As my husband got ready to walk over they were all disbanding. My husband stopped one and asked for help, he said someone would be right over. 7 minutes later nobody came over and my husband went and got help on his own. They display products they dont even sell anymore according to the employee helping us because thats what we were told about the initial radio we selected. I wouldnt go back nor recommend

Was helped by manager of tv dept. very helpful seemed knowledgeable have not received delivery or install yet but very positive so far

Although the employee I spoke with in the store was very helpful, I cant help but post a review here to make people aware of a terrible company policy that took me 25 minutes to find in their terms and conditions fine print.I have been collecting gift cards in order to get a new laptop. When I found the one I wanted, I went to order it online but was capped at 10 gift cards for the transaction. I was told that I could redeem all gift cards in the store - which wasnt exactly true. In store, they cap you at 15. And although I had less than that, I was told that I could not redeem e-gift cards in store, despite the fact that they have a barcode for the cashier to scan, a card number, a pin number, and instructions for the cashier all on the email.So even though I had the amount I needed in gift cards, I was forced to pay out of my own pocket when Best Buy already had their money when the gift cards were purchased. Its a pathetic policy that forces people to give them more of their money when they shouldnt have to. I know this isnt a common case, but there should be no limit on the number of gift cards per transaction. They are just as good as U.S. currency, but can only be redeemed at one place. I will go out of my way to avoid shopping with Best Buy moving forward.

This location helped me find exactly what I was looking for. My wife and I have been struggling with wifi dead spots in our house for years. We went to best buy because they have always taken the time to work with us and educate on each product. Many times they will give suggestions and if possible let you try it out. We spot to a manager that took their time to ask if we needed help. Within a few minutes we were fully educated and ready to purchase a new router and wifi extender kit with two satellites that extend range. We are beyond happy with our purchase and with this new system we can run all devices throughout the house without loosing connection or no connection at all. The speed throughout the house stays super fast as well. I highly suggest going to best buy for your electronics so you can see and compare products you are about to buy.

The employees here were overwhelmingly helpful. Which is good. Unless youre the kind of person who doesnt like to be informed about products youre interested in buying.

Entering a GTA cheat code 100 times without failing once is easier than ordering a dishwasher from this place.

The service there was great! Had to return something. Which I hate to do. But was helped very quickly and was in and out.

Purchased a Go Pro online and set for pickup. I had a very short wait before my order was delivered to my car with a smile. It was a great experience.

Got helped very quickly. They had exactly what I needed. The guy that helped me was very helpful and knowledgeable. The only thing that was odd, was that I assume it was one of the managers there. She was sort of following us around when we were checking out and while we were looking at phones. Even though staff members were already helping us. It felt weird and intrusive.

Deniz and Riley were super helpful in helping us find what is right for us and giving us upgrade options without pressuring us into anything. Chatted with us about our lives while waiting. I felt so welcomed! Left happy with our purchase which meant a lot because I always think someone is out to rip me off 😂

They have great customer service and I ended up buying a laptop and a Salesman Josh was awesome. Not to mention when I picked it up and the supervisor came up to the counter with Geek Squad to meet me and asked me if I had any questions and the guy with the Geek Squad was dare to ask questions also very nice experience

Training group was being done at the end of check out area instead in off hours or off the floor. Sales person had thick accent which made understanding him and the product points difficult.

A lot of items i was in search of, were not there. A lot of the shelves empty with no stock. The people were great and very helpful and knowledgeable.

COULD NOT GET NOT A SINGLE SOUL TO HELP MY FIANCE AND I. TWO SALES ASSOCIATE SAID TO GIVE THEM A MOMENT AND NEVER CAME BACK. BUT WE DID SEE THEM HELPING OTHER CUATOMERS.

Typical Best Buy, though they had a lot more staff than I expected and I was asked if I needed help.

This is the only best buy I go to because of the computer part area staff. Very knowledgeable and encouraging of gamers of all types. But definitely supportive of PC gaming enthusiasts. Wheres the ddr4-4400 tho, or the cl11 ram.

I bought a laptop and a printer the sales rep did a outstanding job very professional and informative

Well organized. With quality customers service.Knowledgeable of stuff

Best buy is the best . Great staff and very helpful in finding what you need and answering questions.

Went to buy a new router and salesperson was fantastic think his name was AB

They were very polite and helped with everything that we needed couldnt of asked for more

Used curb side pickup. Gentleman that brought out the item we ordered was very nice. Recommend this Best Buy

Its a Best Buy. Friendly staff that dont hound you too much about needing help, clean, open and well lit.

Best Buy is like my second home.They are really nice and make looking for what I need easy.

Like any other best buy.... Didnt have a case for my Motorola one though

The sales associate was very friendly and knowledgeable. Would definitely return

Okay so I am going to start with the bad. My son 12 was desperately trying to find a controller and head set. He saved his money for months. I took him there with my 3 year old niece. Every sales person ignored him 3 of them. He asked for help they looked at him and walked away. Now the good...I believe his name was Josh he was AMAZING....helped him right away made suggestions and got him on his way. I was so impressed I gave him a hug!! For the other associates, DO BETTER!!

This bestbuy is absolute GARBAGE. you can never find an employee, and by the time you do, they dont want to sell you a phone because activation takes an hour, when it only takes a few minutes. never come to this bestbuy, go to the one in fairborn it is much better. the employees at the fairborn bestbuy are very nice and helpful, and you rarely have trouble finding an employee. they truly value your time, whereas this bestbuy doesnt.

I havent had to purchase new tech in a few years and I knew I needed to replace my phone and laptop and then my printer quit as well!I used to spend hours scouring for the best deal and Best buy was typically on the higher side. So I rarely bought thereNow that competition is higher they have made their prices more reasonable. At least thats how it appears to me.Two weeks I went there and purchased a new cell phone. That was a good experienceSo when I finally decided it was time to buy that new laptop and quit being indecisive about it thats where I went!it gives me comfort to know that theyre not commissioned salespeople. Theyre more informed than I am, in fact usually very informed in their specific department.My laptop trip was planned for today and then this morning my printer quit working. Certainly a pain in the butt and not ideal timing but since I was there...Im over the days of refurbished and non-warranted products in exchange for the convenience and paying a little higher price to have the comfort of knowing I have support if I need it.While stock was low I found the perfect laptop and printer for me. ☺️ I love that things are always working out for me.

The workers are so helpful i cant wait to go back 😁

Just bought this mic from Best Buy!It seems like its going to be a great quality mic.I tested it earlier this week, my friend had one and I liked the quality!its definitely a better than the mic that I had for what Im doing which is walking around talking to people with the Canon 80D.Great quality! Im ready to go thanks Best Buy!Update! The Mic is excellent!I also brought a drone for Best Buy recently and the quality is great for the price!I didnt realize Best Buy had some many good values on various products.The customer service was awesome as well! 5 Star! A+++++

Quick easy find.Sales associate was very helpful.

Got a great deal on a huge TV today! The staff were really helpful and nice, and even helped us price check to find the best deal

Always an ample supply and display of many electronic devices. Some areas have brand specialists available on weekends. Staff is non-comission and willing to help. Daily on-line and in-store specials. Good selection of video games and laptop computers. Geek Squad services by appointment, in store or in home. Flexible financing available. Cell phone activation in store. Car Audio installation is not available at this location. Apple store on premises. Appliances are very competitively priced. Large selection of modems, routers, smart devices for the home. Biggest negative is availability to contact via phone to check stock or ask product questions. Store hours have been shortened, so plan accordingly. (11AM to 7PM)

Fantastic shopping experience! Customer service was beyond expectation. So many helpful, eager, and polite employees. Store was very clean and well stocked. I definitely recommend this store!

Not a bad place to find electronics. Obviously not as good of a selection as you can get online, but their salespeople are very helpful in finding what you need. Plus you also have the geek squad.

Charles was a very good at his job he took time to explain everything very well it is good to see someone who does care about helping customers. Very good job Charles keep up the good work.

Staff is knowledgeable. They have a friendly atmosphere. Everything electronic I need to find, I find here or on their website. They make sure everything is set up.

Love our tv we bought!

Very clean store, well organized and very attentive staff!

Order online, then pick up, quick and easy.

Received outstanding service from Ben in the camera section. I literally was in and out in less than 10 mins with my items and all of my questions answered.

So kind and helped me get what I needed. Thanks Abraham!

I went in on 12/28/2020 to upgrade my phone and ended up being helped by an associate by the name of Brooklyn. She could not have been more helpful in guiding me through which phone to get and transferring all my data. What really impressed me was while we were waiting on the new phone to update, she was able to help assist 4 other customers (that I counted) with their inquiries. As busy as it got, she was calm, cool, and collected and extremely helpful. I don’t normally leave reviews, but she really impressed me. This Best Buy is very lucky to have an individual with a work ethic and personality like hers!

I hate this place anymore. They use to be helpful and the last few times I have been in I had to hunt someone down and get passed off by Geek Squad enough that I am second guessing why I pay for their service.

Went to the customer pickup area, smooth fast transaction. They made a mistake and give me a $20 gift card.

Most of the employees were very helpful and knowledgeable. My only complaint is their surround sound systems were all over the place instead if being in one central location which would make it easier when shopping for one.

Nice clean place. Tons of product to choose from, and the way its displayed you can easily compare similar products. Overall nice trip to this store.

Customer service was exceptional during this visit.

Helpful employees that frequently approach you. Rarely, does this Best Buy not have what Im looking for.

Worst shopping experience in a very long time! The store was almost completely empty yet we received no customer service. We were trying to buy a laptop and there were 3 salespeople behind the desk talking for 20 min while I stood by waiting for help. I even told the manager we were receiving no customer service l, but he laughed and walked away. Will NEVER be back.

Everyone was helpful. Came up to me when I walked in to help direct me to the area that I needed to be.

Well behaved staff in and out in 5min

This is a very nice store i was in and out in no time i pulled up what i wanted on line i showed it to the salesmen and i went out to my car for them to load my merchandise.

Like how they have coordinated with Amazon for pick-up and delivery.

Few hiccups with delivery but I love my washer and dryerGet service.

Staff person was very helpful.

If you have been to one Best Buy you have been to Best Buy. We were able to locate the anti-virus we needed and a movie we wanted.

Employees were very friendly and helpful and they all went above and beyond while helping me.

I love ordering online and using the curbside pickup.

Went to purchase, a special Christmas gift. And the young man that assisted me showed me what I needed and where it was. He also was able to answer all my questions. And I received a 50.00 gift card with my purchase. That rocks. I will go and use this card to buy myself something. In and out is what I enjoy. Thanks.

Such a well-run store. All of the staff there are very attentive and extremely willing to get you the solution you need. Well done team!!!!

The sales person was kinda weird, she keep paying attention to other people instead of me.

Associate in the back of the store looked up and item I was asking about. The price on his computer was significantly lower than the price listed on the Best Buy app and on the website.

Great customer service, polite and thorough,I told them what I needed, walked right over to the product and I was out quickly.

Its Best Buy, but the employees are always nice and helpful. If youre going to look at laptops get a second or third opinion, even if that means not buying right then. The people who work in that department are great, but they dont always know what theyre talking about.

Helpful service, didnt have what I wanted in stock.

A box store can still be really important in these uncertain times. Depending on your browsing tastes, nothing beats wandering around the aisles of Best Buy looking for things you didnt even know you needed!! Very helpful PC guy helped me decide to purchase a cheap HP laser printer for the church!

You can get it here when the other competitors gave up. Like a wiring harness for 06 BMW stereo I couldnt find anywhere else in the region.

It wasnt crowded pleasent atmosphere

I found what I needed (DVD BlueRay player; HDMI cord). The employees were helpful and had good attitudes.

Geek Squad took care of what they could .. Which is Nothing to do with Android! But, theyre attentive to a new purchase! Great store!!!

Worst in-store pickup Ive ever experienced.Zero communication on status of order. Could not get anyone to answer any phone number or extension. Online support could only tell me that it was still in processing. It was promised next morning when I order.I waited till 7pm then stopped in the store and they could not find the order and made me wait 50 minutes while they finally decided they didnt have the laptop in stock that I ordered. to try to make me feel better they told me that another customer had the exact same problem this morning even though they claim they had two of them in stock.How do you lose two $1300 items?In-store pickup is very poorly marked and I watched for 50 minutes while I waited for my order people come in the store and have no clue where to pick up items then be told conflicting information. I also watched as those that had curbside pickup had to come into the store because they had waited so long for their order they got frustrated and decided to come in.Might be a good store to browse and buy products but Ill never order online and do an in-store pickup again from BestBuy.

The representative was very helpful in locating my warranty information in the system so that I could obtain a replacement Samsung Galaxy watch. I was expecting to pay taxes for the replacement and was pleasantly surprised to find out I would have a credit. Awesome way to end 2020

Amazing store, and amazing staff. The young man who helped me was super friendly and personable.

Taylors was very helpful. Wish we could have gotten a senior discount since my mom just turned 91. She doesnt use it that much.

The staff is very helpful and ready to assist without being pushy

Very nice clean store helpful staff and knowledgeable about products very pleasant shopping experience would have been five stars but they were out of stock on my product search

I went and bought a capture card and it worked great. The workers were very nice with helping me find what I need and help cash me out as well, while making me feel welcomed! Overall great experience there and great service!

Best collection of electronics and electrical home appliances

Staff are quick to suggest products and work to fit customer needs. I never have to spend a long time at best buy locations and thats the great thing about them!

The people working there are very helpful and knowledgeable.

In the past, I have relied heavily on Best Buy. I had a house fire back in November 2020. House has been rebuilt. Insurance sent me money to replace lost computers and TVs. Have you seen how the mighty Best Buy has fallen? Their computer department is miniscule, and they push Apple products heavily. I saw an ad for a 55 TV for $479. I went to view this TV. Not on display. Okay, well Im not going to invest in a TV without at least some information. The sales rep couldnt even tell me the dpi information or what operating system the smartTV used. Big waste of my time and expensive gas. Once every nerdly persons favorite toy store, now a sad shell of its former glory. Pushing DVDs, CDs, video games, and cell phone contracts to stay in business. Someone in management needs to wise up and revisit the books to see what made Best Buy successful in the beginning.Hope people read this before they waste their time and gas.

Staff was friendly and helpful. The store itself has a decent selection of items and seems clean/organized. Only complaint is i wish they had more handicap parking spaces.

Only ever have half of what they say they have online available. Do not inform you on when you may possibly even get the order. You have to go and find someone to assist you and then they typically do not have an answer for you. Never a good experience.

Everything seemed really super marked up. I can find almost everything for 25-50 less at Amazon or Walmart. Selection is awful. Theres maybe 3 options for everything. Staff is very stalker-ish. Friendly, but I dont need asked if I need help every 60 seconds. Like, ease up people, theres 30 of you milling about, if I need a hand, I can find you.

Service excellent. Product availability, not so much

Bought it a returned cd player for half price. it worked well. Good. Deal