Here’s funny review. I thought somebody Stole my brand new outfit I just bought from Windsor. When I was running around the mall like a crazy person trying to find this poor guy 🤦‍♀️ I went back to Windsor and the young lady at the front desk (Kandance) was very understanding and very helpful. I left my contact info. Next day she called me. Come to find out one of the managers and Dillards picked up the bag because I walked away from it🤦‍♀️ Thank you Kandance, i was devastated. Thank you for Having such amazing customer service, patients, and returning my things. Not a lot of honest people left in the world ❤️

I could shop here for hours, just a little pricey. Moira and Kandace are such awesome people there! Their personalities really bring such a positive, happy vibe into the store.

I rushed to this store to get last minute heels I needed for a wedding tomorrow and I checked the store hours before I came- the online hours said they close at 9pmI got to the store at 8 pm and there was a worker near the entrance, also other customers still shopping. The worker at the entrance tells me sorry we’re closed after I walked in- when there was still a whole hour until closing- and the doors still wide open . I was very upset especially because this store was my last option and I knew what I wanted already.

Wife and I walked in to return a dress. Employee had a bad attitude about it. Her customer service was embarassing. Will never come back.

The tall lady with black long hair was so rude to me today...thats not the way to treat people, and less if you are a manager....next time be more polite!!!!!

Kandace and Amaria were amazing excellent customer service but amber was rude and inconsiderate rushing me out the store

I took my child to get there driver license on May 18, 2021. Jeff and Trina was very kind.. Jeff spoke with my child after her asking about going to the us navy. Im glad we met these ppl yesterday it was awesome. Also thr person who gave the test she definitely Rocked and was very patient with me and my child... Thanks to ALL

Small store but you can find something cute

Very helpful, ordered dresses from another location for us. Called upon arrival, excellent experience.

I shop here all the time & I’m not sure of her name but the super tall, brunette, older woman is SO rude. Whether it’s dirty looks, a rude comment or a bad attitude. Every time she is working I know it will be an unpleasant experience

I am so impressed by this place! All the designs were fashion forward, the cut was perfect for someone my size-tall and gangly and the staff was great to chat with, so patient and lovely. Thank you all and thank you Candace! I cant wait to be back when you get your next collection in.

I visited Windsor @ the Volusia mall for the first time on Saturday 07/11/2020. After working a long shift I was in a rush to find an outfit for my birthday dinner later on that evening. I had found several outfits! Went to the fitting room where I was told only 6 items were aloud in the room at a time. Which working in the health field I very much appreciated and understood however I had so many items and was pressed for time that I did not have a chance to try on everything, only the first 6 items. I was told but a staff member (whom was very helpful throughout my experience I unfortunately did not get her name) that since I was pressed for time I should just purchase all the clothing items and return whatever I end up not wearing for the evening. So I did just that spent close to $200.00 on several clothing items. Yesterday Wednesday 07/15/2020 around 4:15pm on my lunch hour I was able to run to the store to return the items that I did not wear for the special occasion on Saturday. I walked in to Windsor and was greeted by the cashier Casmira. I told her I had some items to return that I ended up not wearing Saturday night for my birthday dinner. She proceeded to ask me if I had the receipt and if the tags were still in tact. I told her yes as I handed her the bag i explained to her my great experience that I had shopping at the store for the first time. As she was inspecting all the items I was returning making 2 separate piles, she told me that she could only take a few of the items back and that one white skirt in particular looked TO WORN to be returned. I asked her what exactly she meant by that. She told me that even though it still had the tag on the elastic white skirt that it looked to worn. I was in a little bit of shock that she proceeded to tell me this with people in line behind me as I am in my healthcare uniform on my lunch hour. I proceeded to ask her people really return items that they have worn with the tags still on them, she replied it happens more often than you think. I told her well that is sort of a coincidence because I had originally chosen a blue satin skirt that I wanted to purchase however while checking out there was a black stain on the buttock portion. The woman that was helping me that Saturday took it and placed it on the counter behind her and tried to remove the stain but unfortunately could not so I did not purchase it. After explaining that to Casmira she replied with, well we do not put items like that back on the shelves. I left all of my belongings on the checkout counter walked over it the rack where the blue satin skirts were and picked out the exact blue satin skirt with the stain still on it, brought it up to Casmira to prove to her that it was still out on the shelf even with a stain. However she could still not accept my white elastic $23.00 skirt because of its to worn appearance. I asked her to speak with the manager because I was still so appalled that someone would accuse me of bringing back a worn item and refuse a refund. She responded to my manager request saying that she was the store manager. I then called cooperate where I had another great conversation with a representative named Lyvette, and she managed to fulfill my request in returning this skirt. At the end of this whole experience I am more humiliated than wanting the refund. For a store manger to accuse me in front of other people standing in line, that I wore a skirt with the tags still in tact and tried to bring it back is disgraceful.

Love shopping here for special occasion dresses such as prom or homecoming. They have a nice range of heels/shoes and jewellery as well!

Surprised that they had the same dress for $30 cheaper. Many colors to choose from...

This tall lady, probably the Manager is highly unprofessional and Discriminating. Me and my friends has a worst experience in that store, we were paying in cash register and she want us to give her back the hanger and bring it to her in cash register which is not our duty to do that, but she keep on persisting so just to be nice i got the hanger and brought to her so she’ll stop giving us her uncivilized manner. Extremely rude especially if we are spending almost $200 that day in that store. She deserves to be fired from her position!

Beautiful clothes for every occasion!

Overpriced for the cheap quality and horrible customer service. Always a rude teenage mentality woman there who talks to you like you’re an idiot and won’t help you out oh and good luck ever returning anything that’s not gonna happen. And good luck getting someone without a condescending attitude to help you in store. I could have potentially spent a grand in there if those women would have offered to help me instead of ignoring me. Horrible customer service. Nonexistent customer service. Two times I’ve been here and I’m never coming back.

Bad customer service from this store. Bought the exact items online instead. This is why physical stores are going out of business

The store is great in general but the CUSTOMER SERVICE, terrible. This lady who is older, possibly a manager. Shes blonde and her name is Kelsey. She doesnt like tattoos and she said that we would never get married or find a man because of our tattoos. She kept going on and on how our tattoos are ugly, even after the transaction. We kept our mouth shut and stayed as nice as possible, but she didnt.

If I can give 0 star I will,, customer service is really bad and the lady’s the work there are liers .. Windsor store policy is really stupid about special occasion dress, I came to buy an Special occasion dress I didn’t like it, I came back to exchange the dress, I didn’t wanted my money back all I wanted to exchange it, the dress I have bought NOT even 24hours after, they said I couldn’t, because I came already exchange a dress 3 TIMES witch is a lie, ladys can change mind or not like the dress anymore..the lady that was in charge of the store wanted me to keep the dress, I say no if im never gonna wear the dress, you can re sell it or you can keep dress, I also gave back the card that had 25 dollars back and told her to keep that to.. I would never go there again ....

Love this place! Has the best clothes!

Great place with nice clothes to choose from. Staff are very helpful.

Love their unique and adorable clothing

Took my daughter here for a prom dress. Great selection and value!

Great Selection of evening dresses

The employees don’t want to be there. Before arriving the girl who answered the phone had zero knowledge and zero personality. Would rather drive 130 miles to the next location then go back there.

Charlotte Russe, down a step or two from this Windsor, is getting some competition. Actually, while C.R. reminds me of Shein, Romwe, Gamiss, etc. Windsor seems more like BooHoo or the new NastyGal; Windsor even uses the same sort of play-on-words product descriptions and snappy attitude, toned down a wee bit. Prices here are competitive with BooHoo and Nasty, and cheaper than MissGuided, for similar stuff. Not a lot of stuff that looked good on sale at the mall store, however, comparing with the website the same day, some of the full price mall store stuff was on sale on the website.

I always find what I need for a party or event here

Amber and Christine are the best! Clothes are trendy and always a good price!!!

Its sad that you have to order everything online when the store doesnt have it whats the time having a store

I couldnt find anything to put on

Get new employees.

Soaring through the wind!!!!!

Dresses