Outstanding help today from Jordan. Alot of Trucks and Tailers are here for rentals and repairs.

Brought truck back with exact amount of gas I left with. Was back in an hour tops. They charged me 15$ for gas anyways even after I got gas for the truck right before I dropped it off... 100% scammed me I made sure the needle was the same.

I rented a car hauling trailer on August 23. I returned it later that evening before closing. One of their employees helped me back it in the lot out back next to their trucks. They charged me for three days of use. I would look elsewhere for your U-Haul needs.

Do not ever, ever, EVER use this place!!! The other reviewers are right on everything about this location.

We ordered a trailer hitch on 4-8. They said after a week it would be coming from Orlando. Nope.The second week they said it would be coming from Jacksonville. Nope. Then they said they would put it on on the 17th of April. Nope they still dont have it. Now it will be in on April 25th and theyll put it on then. Nope. Then it will be ready on the 17th of May. Nope. Then the 22th of May. Nope.Now we went to Wheels-A-Way in Edgewater and ordered one on Monday the 17th. Picked it up on Thursday the 20th. My Hubby put it on himself Saturday.Went to UHAUL to get my money back. Yes I got an Im sorry. Isnt that special!My husband has a lawn business. Once we sold the old truck Monday how does he do his job. If he says Im sorry he losses his job! He sold his old truck on Monday.Maybe the hitch sales should all go to Wheels-A-Way!!

The guy that checked.in.my truck said I damaged the roof. When I said no way it had to be that way he kinda laughed at me and said are you sure yes Im sure I drove big trucks my whole life you guys failed to check that in before I picked it up he said no and laughed again I checked with front desk sure nuff the damage was failed to be checked in from the previous driver what an a****** chill out on his job f****** superhero

I traveled coast to coast. Made reservations for storage several weeks in advance. I arrived with a truck full of my stuff and unloaders scheduled to find out they HAVE NO STORAGE AVAILABLE FOR ME!!! One of the employees told me, “reservation does not mean anything, we only try to accommodate the costumers”!!???? I ended up paying an additional 1000 dollars!!! Stay away from this place!!!

Cant believe I have to wait 1 hour on the phone just to get an estimate on a hitch on my van. Thats pour business. And let me guest they going to blame it on the coronavirus. like u can catch it through the phone.

I specifically choose this location when I rent a truck or trailer, which is often. The management and staff are always extremely courteous and prompt. I rented another trailer today, and had another great experience! Thank you all for being such a pleasure to do business with!!

Waiting since 30 minutes for someone to show up for my rental return. Horrible place

U-Haul does not accept debit cards they tryed to keep my propane tankI offered to give them my drivers license for collateral and they said no they were going to keep my propane tank until I paid them they did not tell me they did not accept debit and then when I did pay them I had to walk all the way to the back of the building to pick up the tank because the U-Haul person was too lazy to bring it to me

Such an easy experience and saved me many trips moving. Deborah had me in and out with a van in minutes. Drop-Off was pretty easy as well. Will definitely come back with any moves in the future. Thanks!

Great place to get propane for your RV. Excellent price and friendly staff.

Shelby is a terrible customer service rep, asked for help with my check in due to the truck having damages on it and the online app not letting me document them correctly. She told me to take photos and move on. You work here, document the damages to provide no liability to myself. She laughed in my face, but Jordan came over very kindly and showed me that the damages were already marked on the truck, no worries of any liabilities. Rather than laugh in my face next time, maybe mention that, your job is customer service, take some notes from your peers. Jordan is 5 stars, only gave 2 for his great service.

Sunday morning return equipment, place was packed, young lady checked the trailer,fast simple and I thanked her for working on Sunday she said always

If I could give zero stars I would .... got a quote to get a hitch installed get there and they wanna charge over $200 more..... horrible costumer service AVOID at all costs .... SCAM ARTISTS!! I drove almost an hour for nothing

I rented a truck from the International Speedway location on Saturday.. When I walked in they were very busy and I thought I was going to be there forever but that didnt happen.. The staff was very good at their job. They were fast and efficient and all had a great attitude.. Jordan Sann was the gentleman that helped me and he was very nice and patient with me and was able to answer all my questions.. I will definitely use this location for all my moving and supplies needed in the future.. Will definitely recommend this location.. Thank you again and keep up the great job yall do.. From Karon Dziedzic..👍

Super fast and friendly, I was in and out in minutes. Shelby and Jordan have superb customer service skills. As far as I’m concerned I’ve found my home U-Haul rental store. Thanks guy’s!!

I was supposed to pick up at 7am but there was a problem with system so i had to wait until 9 and get in line, 8th of 20 plus, so ive lost another hour plus with another 3 people in front of me still in front of you. Ive got a 8 hour drive plus loading in the middle ahead of me. This is a mess. I understand system failures but only one guy is working and using his phone, you have to react to a situation that they apparently knew about last night.

Always very helpful and fast we are now ready for the road. Highly recommended

No snack or drink machine on site, no store or restaurant in walking distance. Staff is on the short rude side. 😒

Do not come here, new franchise owner misrepresent UHAUL .

Systems were down all day, they tried charging us extra when we paid 4 days in full up front and my pregnate wife and I were there for 2 hours before I called the uhaul we booked at and asked them if we could leave. It wasnt only that, they were completely unprofessional and kept telling the customers at the front of the line to go outside. Then outside they told us to go inside. Then inside they said go back outside. Keep in mind, they kept having us get in the BACK of the line behind people that we were there OVER and HOUR ahead of arriving at Uhaul. Oh and the girl at the counter also yelled at my wife to go outside for a drop off (before outside sent us inside, then inside back outside and outside back inside....you get the picture. I also then had to spend another hour of my day on the phone with uhaul after Daytona uhaul did charge us after that circus show. I booked over the phone originally and had to call several times because every reservation drop off would be incorrect until I had to call in each time to change and say Hi, i booked this for 5/27 10 a.m through Saturday. We then had to prove we paid up front, since Daytona was trying to charge us in full as if we never paid. I rented this to save money, but I dont suggest anyone reading this steps foot into that uhaul. I would go with any other option for moving.

Rude afternoon staff. Took over 2 hours to get tow placed onto truck, as no assistance was offered. Asked to speak to a manager after having issues, and the young gentleman outside told me that he was busy, and to go get the manager myself. ABSOLUTELY unacceptable. Jeffrey in the morning was WONDERFUL, however, the afternoon/evening crew should all be fired. As a shareholder, the lack of customer service I experienced, and being told to go find the manager myself, is not acceptable.UPDATE 5/13/19; Called customer service as as of 6 business days ago, was told that Shelby would call me back to address my issues. This morning, called customer service, only to be told that on 5/3/19 Shelby called and left me a message (which truthfully never happened). Whats funny is that 5/3/19 is the day I contacted customer service around 8pm. Now..., How would I be able to get a phone call back from the manager after their location had already closed for the day?? The customer service agent I spoke with, completely agreed. This manager is HORRIBLE, and highly insubbordinate. Sounds like someone is trying to make themselves look good in their system.I will be taking this issue higher.

Horrible service from branch manager Jordan. Defective equipment from another branch left us stranded on the road for 2 hours and it took them 4 days to fix a tire. Jordan literally laughed at me when I asked to have the trailer delivered to my location. When I finally got the trailer back by driving to the branch yet again, it had another bad tire on it. It took 9 phone calls between customer service, roadside and the branch and 3 separate visits to the Daytona branch just to get a tire fixed during the whole week. The most disjointed departments and poorly maintained equipment. Ill carry my stuff on a mule before I rent from these clowns again.

Awesome and affordable, thanks staff was nice and they dont overly check and bring up things that they think are not right when you bring the vehicle back I washed it and they thanked me.

I just read a bunch of negative reviews for this uhaul. Is this the same uhaul on the speedway in Daytona?? Because the uhaul on the speedway has always given me excellent customer service. I rent often. Trucks, vans, trailers. Never one problem. They even helped me swap out the ball on my hitch. Helped me with the wiring on the trailer. The check in people are fast, friendly and professional. One negative comment I read was true. They could use some more help at the check out counter. This place is very busy. Depending on the time of the day you might have to wait up to 30 minutes to get scene by a customer service representative. Besides that everyone is polite and very knowledgeable about the products they are renting. Will definitely continue to do business here.

In a recent move, I used U-Haul several times. Each time I was greeted by professional, friendly staff who made what can be a stressful time, pleasant and easy. The vans were always clean and easy to use. Thank you U-Haul

Rented a flat trailer, it was clean, road worthy, and dependable. Did the Job needed just fine.Employees were courteous, especially the outside guy. Best placre to go !

DONT EVEN!I had the worst experience with this company, it was my first time renting a truck from u haul, i had to go to Jacksonville, when i was already there i pump some gas, and when i opened the drivers door again, for my surprise, there were 10 roaches, yes ROACHES! when i called them to get a new truck in the area, because this was infested, they said oh sorry, we live in FL so there is bugs everywhere and you have to bring it back here to Daytona if you want another truck, at some point i thought there were hidden cameras on the truck, but not, that was just the bad service from this company. they offer trucks with roaches. please DONT EVER rent a truck from them. i still have nightmares because of them.

Very helpful. I was having trouble with the running lights on a trailer due to corrosion on my plug. They had a tech repair it at no cost. Granted its a minor repair, but some places want to nickle and dime you for everything. I didnt feel like that with them. Great job guys!

The staff was great while I was dealing with unloading a trailer for someone else. They handled phone calls professionally and were awesome in helping me pick the right unit without having too much extra space.

Not very friendly and just left the keys in the door and walked away when I said I need to go park my car..

Reserve ahead of time online to make your wait shorter and try to avoid first thing on Saturday when they are the busiest. The staff is really nice, but the trucks can be hit or miss. Parking lot is also a bit tight with all the trucks.

So I had an appointment at U-Haul on International Speedway Boulevard at 5 to pick up a trailer I paid for it over the phone so I would not be required to go inside the person on the phone that I made the appointment with said there would be no issue and I would not have to go inside since it was a corporate store I figured everything was going to be great you know since theres a plague going on and everything when I arrive there no one greeted me so I called they said I had to go inside and sign a contract for a trailer when I went inside I counted 14 people standing in line and I saw at least two people coughing I was thinking in my head that no more than 10 people were supposed to be together so I decided to wait another day but then I called and try to see if I could get someone to come out of the store to reserve it like other private retailers are doing in the area but they refused to said it was against company policy and the plague doesnt matter and that I have to come inside to sign the contract and if I dont I can just not get services from them so basically they refuse service to me because I didnt want to come inside with a whole bunch of sick people stating company policies

I will never rent from them again there equipment is not safe but when they make you sign for equipment if it fail its on you because you signed for safe equipment but they dont show you repairs on there rentals the door was hard to open cause they dont fix there equipment.

Don’t Come At 6 Or Around Closing Time. They Only Have One Person Working The Counter And They Take They’re Damn Time On Just ONE Person.

Everything from the exchange of getting the trailer was easy. However, they tried to sneak extra charges on my card. Daytona location only.

This was a blast. The skinny GM lady was super helpful and fast as hell by the counter! Thanks a lot!

The manager( I believe his name is Alvin), and staff are professional, knowledgeable and polite. They are my go to crew when I need moving supplies.

Great staff, hooks up, backs up the trucks etc gets you on road quick, helpful staff works to make you happy

I I returned a trailer here and was in and out in 10 minutes. Great service friendly people.

The vehicles are pretty old and damaged, but they get the job done. And the clerks are happy to change your truck if you dont like it, provided you dont mind starting over at the back of the line.

Call ahead if you need propane, their refill tank was down today (I needed two tanks filled right away). Ended up going to New Smyrna Beach U-Haul.

This place was great. Fast service, nice people!

Fast and reliable, perfect service. Smooth experience.

600 dollar reservation bought me infinite trash talk from the staff and manager here. Way to go uhaul

Always very helpful and fast we are now ready for the road

Knowledgeable staff, friendly and efficient. Equipment as listed in good condition.

Service was fast and efficient. Friendly costumer service.

I followed what was said to me and they still manage to charge me fees, pathetic

Great equipment but the workers could be a little more friendly

Service was good and I found it to br helpful.

Normal understaffed service of u haul. Long waits as always

Horrible customer service. The trucks are not properly serviced and are dangerous.

No good stay away from there they got to be the Klu Klux Klan

The lot is unorganized, the counter is slow, you must wait in lines even after filling out paperwork online, and again if you need a tow dolly for a car. Turned out to be the biggest pain in the ass of the entire move.

Nothing to complain about. Did their job.

Took money out of my bank account, even when I was​ told it wasnt going to happen..

Always a little slow, but decent service

Great service friendly people great customer service

I know they have some issues with truck rentals

Had to wait 20 minutes to be seen only one person was dealing with customers while 3 others just stood around.

Id give it 0 stars if It would let me

No damage but loooong wait.

These people tried to blame me for a mirror being broke on their truck and I swear that God is my witness the mirror was in the inside when I got the truck watch those people they are a big scam and lucky I have them a the wrong card but what goes around comes around and I would rather go to budget away they just loss a customer just know God see everthing

Very nice quick fast people

Nice equipment and very reasonably priced

Little to no assistance from the lady at the front counter. Never again.

Slow service, but reliable

Great service

Horrible customer service.

Standard large u-haul center with storage units. They need more staff. As a result you may have to wait awhile to be served.

Not very pleasant workers and customer service sucks

Very professional service

Very helpful

Great service

Quick service

Good service

Very rude people

Everyone had attitudes

Fair deal

Crappy

Super rude