I have always have had wonderful experiences with the staff at rent one. They continue to meet give great service .whenever I need anything they manage to find the product and deliver . Great customer service thank you for the wonderful service over the years

Rent one in Decatur Illinois is the best place to get EVERYTHING you would need basically for your household. Misty and her team are AMAZING!!

It’s always a pleasure dealing with great people who really care about your needs! Always get 5-star service every time!

You guys rock. Amazing customer service. Best Ive ever gotten. They found me my ps5 :)

Super great experience so far. Everyone was so accommodating and willing to work with us. Misty was incredible, and we look forward to working with this store again.

They were very accommodating, until it was time to make a payment. They charged us $53.00, upon delivery, this was never mentioned when signing contract. My husband and I, were quoted $31.99 a week, only for the price to change to $45.99. Then there are service fees, unless you pay with CASH.

Always very nice and ready to help with whatever u need!!! I wouldnt fo anywhere else!!!

Have been with rent one since they took over national rent to own .awsome staff always there when we need them

Staff VERY friendly and super helpful! Overall, great service and awesome personalities! Will update when they deliver tomorrow- Delivered my stove! They give you a 2 hour time frame but they were here right away! Delivery guys were very nice and professional, wearing masks. I would rate them higher than 5 stars if I could! Thank you Rent One!!!!

These people are awesome. I am brand new, but so far everything is great.

Excellent service, delivery and set up

Every time you go in your greeted and they are always friendly and extremely helpful. I absolutely love buying from them!

Wonderful people Misty the store Manager she is very professional. We have been renting from then National Rent To Own. Now Rent One Seth our Delivery Tech always goes beyond his Duties to make you happy. Been a loyal customer for over 15yrs And will continue to support and give my business. Sales in store was awesome as well can’t forget sales.

Great staff, good prices. Always a pleasure.

Best rental place in town

I love shopping at rent one because of the customer service....Misty is my girl nd I love her...she treats me like a queen every time I go in there...nd Malcolm nd Charlie are the best delivery guys ever.....I love rent one nd I will be a customer for life..

They have a great furniture brand and collection. Prices are very affordable and the staff is very welcoming and friendly. They can also find what you are looking for if they do not have it in their store.

Very respectful and trustworthy people . I’ve been a loyal customers for years and never had an issue. Great job

I Love my People in Decatur, I’ve been a loyal customer since 2015-2016 and they have been just as loyal to me and my family, They always take good care of us and we love them. #Missy #Terrance

Great customer service. Friendly staff. Terrance and Misty were a great help. I definitely will be back and would recommend them to my friends

Great customer service and I found what I was looking for at a great price.

Great people misty is the best and seth is great

Everyone from the office to the delivery process are wonderful it a quick process. It easy and nice stuff they are all friendly and willing to do whatever it takes to make sure there coustmer are sastified. Seth and Malcolm the delivery guys are very kind amd do a awesome job at setting up your furniture they way u want it yalls team is awesome and I look forward to doing more businesses with all of them. Would highly recommend there business

Good to customers very friendly

Very very polite and so so very helpful and everything I ask them .

Misty is a very good and hard and nice working person I’m very blessed to have her to help me every week with my payments

I want to thank rent one for having great staff and great offers thanks for letting me be apart rent one

Amazing service! Always greets you by name and super friendly.

Love this place and the staff are always friendly

Signed papers and paid for a tv. Day to be delivered. Never came. Took off work to wait around all day just for them to tell me “ you weren’t approved “. And that she tried to call but then told me she must have mis dialed the number. Trinity is her name I think. Not to mention still haven’t been refunded the money I paid them either. Shady service. I came to make my agreement 3 days ahead of that and was “approved” then all of a sudden I’m denied and nobody wanted to tell me

People there are very helpful great experience

Great prices and friendly staff.

Very friendly, to the point. As long as you pay you wont have any issues!

Misty is my favorite person there i always work with her

Very friendly and helpful on there service

I have used NRTO for years fair prices excellent staff willing to work with you if you have problems would recommend to all

Great store has everything

They were very nice to me

Some of your Employees are not friendly and they have poor customer service 😢

Love it! All Staff so nice!

Great costumer service

Very poor service i just left the store ill try rent a center or. Aarons

Don’t rent or buy from here if something goes wrong they don’t even cover ..Plus seem like they make you over pay on your item #Go some where else 💯

These people are hateful and i have dealt with this company for years but the new personal is rude and hang up when you challenge there answer for better detail

Good worksLove lift us

I havent been here.

Check your couches some are ripped then secretly fixed and sold as new this happened to my good friend it was fixed with fishing line so try before you buy also very pushy for you to buy like a car salesman not the best lot of it had water damage on it

They sell a lot of junk

Love the employees..

Too much rent total

Nice people