I purchased a new whole house generator from this company in January of 2020. It broke down after 30 hours of use. It has been down since July. I have tried effortlessly for them to fix it with only one reply. COVID 19. Which is bull. This thing is in a back yard. ( Mike was the only nice person to me) I purchased it locally so I can have them service It. ($5700) It was much cheaper elsewhere, so do a google search. They are 5 minutes from my house, and my corporation is right down the street from them. I only wish their service worked as good as my product which has been serving Long Island for 55 years and is most likely under their counter right now, and the employees that work there. I wish I purchased it elsewhere. Generac has been contacted, I told them I want it replaced. Not fixed.

My generator stopped working for months. Long Island Emergency Power did a great job fixing my generator. Friendly staff, professional work and good rates.

Outstanding customer service. My Generac generator malfunctioned during a power outage last night leaving me with no electricity. I contacted. LIPE and their tech, Tony, arrived to address the problem in 30 minutes. It was dark, midnight and raining. Under awful conditions, Tony did a major repair job and fixed my unit. His mechanical skills are outstanding. This was a difficult job, but Tony figured it out right away. He is a total professional. Most importantly, he cares about people. He said he would not leave my family without power until he had fixed my unit. That meant a lot to me. Indeed when Tony left my home at 3 AM.....the unit was fixed and the lights were back on! TEN STARS!

After doing research on several stand-by generator installation companies, I chose LIEP & Im so glad I did. Professional staff all around from the front office who had to deal with a finicky Village & National Grid to the installation staff. The workers explain the process thoroughly before starting any work & they are patient when questions are asked. Happily recommend.

Top notch company! After Superstorm Sandy kept me without power for 2 full weeks I reached out to LIEP for a whole house generator. They were courteous and took the time to answer all my questions. Everything from the permits to the setup of the generator was first class! They provide bi-yearly maintenance at a reasonable cost. It was the best investment I made for my home!

Terrible customer service, I called for a estimate and they told me December. When I returned their email saying I was ready for an install I never got a call back.

Great experience and a generator contractor you can trust. All work was done meticulously and as promised. The whole team has been great to deal with from the generator installation to the generator service and maintenance. A+

I get a service 2 times a year. They’ve always been prompt with that. No problem if no ones home. They can do it just from the outside. When I needed service, they came immediately.

Great Company. Very fortunate to have found them to install my generator installation and service. They are fabulous!

Happy to recommend this generator company. The generator installation went perfectly and the generator service is always well done. Great team you can trust and great service at Long Island Emergency Power.

Highly recommended generator company. Excellent workmanship on the generator installation and they really do put the customer first. Happy that I found this company for my generator and service.

Joann at LIEP was so understanding and kind when I needed an emergency service call. She calmed me down and her technician provided exceptional service. They had my generator back online within 1 hour and didnt take $ advantage of me. Overly fair and professional. I would recommend LIEP to anyone! Thanks!!!

Wonderful company and exceptional attention to the customer. Definitely worth working with and highly recommend!

LI Emergency Power are the pros. As I write this review, my power was interrupted by workers installing new lines and poles. In about ten seconds my generator came to life as promised. I am very happy with my purchase of my Generac 20kw, and I recommend using LI Emergency Power. Professional company, professional service.

Couldnt ask for a better company - professional, organized, reliable. The owner Mike, to Anthony (who oversaw our instal) - everybody was simply incredible. I recommend these guys 10000%. If youre looking for a generator in Long Island - look no further.

Long Island Emergency Power has been my generator company for 6 years. LIEP took over from a flawed electrician who installed my 30kw Generac, improving my entire set-up outside and inside my home. Their work is timely and perfect, the whole team, Mike, Jason, Joann, Tony, etc. are incredibly caring, attentive, professional, pristine in their work effort and result. In a world where courteous, responsive and honest successful effort is hard to find, it is 100% of what you will experience at LIEP, as I have continuously found. I thank them for the power protection and frankly friendship, these are good people that I recommend completely!

Happy to recommend them. Honest and a company you can trust.

Definitely a company you can trust I would recommend them to anyone!

I have a Generac 52411 10 KW generator. Called LIEW due to a persistent blown fuse problem. Ace electrician, Tony, came out in rainy weather, set up his golf umbrella over the generator and diligently worked to isolate the problem causing the fuse to blow which was tedious because the single fuse controls everything in the system. He finally pinned it down to a bad electrical choke solenoid which was a pain to replace due to its awkward attachment. He finally got the unit back on line and set the automatic exercise timer. A couple of days later I turned the unit off and reset the exercise timer as a test and it reset itself as expected. Tony did an excellent, professional job in spite of the annoying rainy weather and he should be highly recognized by LIEP management. A million thanks for a job well done.

A pleasure to deal with. Very responsive, professional and customer oriented.

Great staff, amazing company super helpful.

Great people, and an even greater service.

Great company and great service

Best customer service eva !!