Having some work done on my 2014 CTS. So far so good. Greeted as soon as I arrived in the service drive which was very clean. Everyone wearing masks. Will update.

Esteban ruiz, Richard castro and luis velez all incredibly kind and helpful throughout the entire process

Great shopping experience! Claudia Bermudez is an excellent sales professional, knowledgeable and honest. Brett handled the finance part and he was fast, efficient and super nice. They both make a great team and I LOVE my new Highlander Hybrid! Thank you!

Best experience in life! They are honest fast and great!

Nice and friendly but read the fine print and check your paperwork.

Excellent service! Thank you.

The Nissan dealer is awesome very nice to deal with they are great nice salesmen the experience was great...ROB IS AWSOME

One of the great old line dealers.Better off with dealer with money.New dealers no money. Just problems.

I do not advise anyone to buy cars at this dealer. I had major problems with the car I bought. Dealer with a high rate of complaints and dissatisfactions.

Have my cars serviced there when I am in Florida. Had an oil change, alignment and new tires before the drive home. Also, my mother has her car serviced there, they help her out a lot. Prices are what you would expect from a dealership.

Nissan Dealer with an excellent service Department

Chris was excellent treated us with respect and was honest, made the car buying experience very easy. He was very knowledgeable about Toyota, we highly recommend himBob

The service department was well staffed. We were taken care of right away. We didnt have to wait on a long line. We dropped the car off for service and were still able to get to work on time.

7 hours to get an oil change and tire rotation is just not good. Have had good experience here previously but not this time

Just meh... nothing special stuck out, good or bad.

Went in for service appointment for tire issue. Waited longer than if it were an oil change but it was fixed and the price more than fair. Service representatives should address customers when they walk in instead of staring at their computer screens making people stand and wait awkwardly. Eye contact goes a long way.

Our customer service experience was top notch. This was our third stop looking for a truck yesterday. We knew this was the place to make a purchase the minute we stepped on the car lot. Every single one of the employees were just amazing. Such wonderful costumer service! I would recommend Edmorse Toyota to all my friends and family members.

Great experience at the Cadillac dealership, went for service and they were very efficient and thorough.

Excellent service & Will was awesome! We will be back. Service was finished an hr after we got there as promised.

Great place with great people and service department

Very polite employees. The pull up and drop off is easy, water and vending available while waiting on service. They have a incredible full service paint and body shop as well. Theres a big lot full of beautiful cars to look at. Steve the service manager is a great guy! Its a great dealership.

Quality service department felt confident about their service and the service advisor was helpful and professional

Excellent customer service

Great dealership and wonderful service department as well. Trustworthy and hard working people. I personally work with Marcos who is great but to be honest everyone else works same great way there...loaner person was great, receiving man in service was sweet, billing section people are nice. Never seen another dealership so good. I have Cadillac and Mercedes Benz both.

They sold my father a car, had him sign contract and allowed him to leave with the car assuming the loan would be approved being that it was late. My father offered to come back the next day but they reassured him that everything was good on their end and it was ok to leave with car that night. 3 whole weeks later my father was called back to pay an additional $500 or the car will be taken back. Why? Because the original loan fell through due to, lack of information which they failed to verify before letting my father sign contract and leaving the lot. They worked out another loan without my fathers knowledge, locked his car so it wouldn’t start and called him stating the new loan has better terms but will require an additional 500$ and an increase in his monthly payment. It was that or return the car and be car-less. They also stated that oh by the way your first months payment will too be due 2 weeks after that. My father was left to figure it out having to lend the money from someone in able to keep the car on a mistake that was made on their end. Very inconvenient to the customer all they cared for was to make a sale. After speaking with sales manager all I got was an I am sorry we have had worst situations. BEWARE

Best experience Ive ever had purchasing a vehicle...all employees treated my daughter and I comfortable with the process love love love this dealership

Fantastic customer service. We have owned several Cadillacs throughout the years and dealt with a few Cadillac auto services here and in VA. This place by far, exceeds our expectations. Customer service is friendly, knowledgeable and they are quick to respond back to voice mails and messages.

Car went for regular oil change and some factory updates. Not happy with service and condition the car was returned to us. Stirring wheel had dirt and grease left from mechanic and car was dived in worse condition that it came in. We called the dealer but no one return the call.

Service is good and cheap enough, waiting area clean, my service rep Glen listens to car problems. My car is washed well. Waiting time is good and fast per appt. Can be trusted unlike Jiffy Lube. Thanks. Worth going back.

Sales staff helpful and accommodating ...

Great place. Friendly people and great service. Billy Austin and Bob King handled my lease. Went online, selected my car, negotiated payments, completed paperwork online. Visited the dealer to sign paperwork. Transaction completed in a little over an hour. Driving my Cadi. Great job all!

Youre treated like you matter

Bought a 4 Runner here. Went to get an oil change a few months later and they didnt bug me to get other work done like most places do.

Helpful people in the service department

Other than the concern that one is paying more than he should at a regular dealership, this is a thoroughly professional organization that treats customers well and provides excellent service. The complimentary car wash is a nice touch, too. And you can have confidence that they are doing the job correctly and with exactly matching parts.

These folks are a bit slow when dropping off the car. They also tried to have me replace my brakes when they still had ample life in them. I took the car to Autowerks and they checked the brakes and told me I was fine. The dealer would have charged over $1000 dollars to fix.

Everyone at Ed Morse Cadillac is very polite. They try to do all they can to keep you informed about your vehicle in for repair. Ive bought 2 cars there. Both experiences went smoothly.I will most likely get my next car there as well.

Product and sales staff fine, excruciating slow management and office functions.

Joe Ortiz, professional, and what a lifesaver!

I love my salesman Frank Paciello and my service coordinator Donna Pacifico. I have been with them going on 6 years. They are the reason why I do business there. I am so satisfied with them both. I am devoted to them. I will not be a customer if I dont have them to trust. These are the best and Ed Morse wouldnt have a wonderful staff employers that give me the great experience and are caring for my needs.

We walked in without an appt. Service had no issue attending to our needs. They were very accommodating, Thanks Delray Honda Team.

Excellent and speedy service. They love to make their customers happy. A hundred percent assurance to go and have another service there.

Gabby is the best. Car wash free with service, awesome!

If you are looking for a Toyota, this is the place to visit. The staff is excellent and are not pushy. I highly recommend Ed Morse for your next car purchase.

Financial department does not know what there doing,,, good luck

Originally brought my vehicle to Ed Morse collision center of Delray 6 months ago. Upon paying over 10 thousand dollars the paint job completely faded as well as the part they replaced came apart from the car! After returning the car back to them and them letting me know they would take care of it when going to pick up the vehicle they told me that I now had to pay a bill that they decided to make up! Sharon and Rosa were both nasty and rude to me and After spending 100s of thousands on Cadillacs through Ed Morse I will NEVER go through them for anything again!! I highly recommend you go across the street to any other automotive shop before ever stepping foot here and trusting them with your vehicle. Truly an overall TERRIBLE experience.

Great price. Incredibly slow service. Staff were nice and friendly but it took way too long to actually buy the car.

Took off Sun screen w/note not to remove on driver side window. To rotate tires? Service a month early. Peo polite and rotation took about 1 hr. Used WiFi while waiting. Made time go faster.

Great place to buy a Cadillac and even better service. Great customer service

Very friendly and professional service department. I would definitely return there for my service needs.

Havent bought a car or had service. But. And big butt. I was trying to participate in seeing my friends family purchase a new car, as he had invited me to see as i work nearby. Well i was greeted and then told the family wasnt here. Luckily my friend showed up as i waited in the lobby.

This was the best car buying experience Ive ever had. They gave us the best price out of three dealerships and the service and follow up was amazing. Ill never go anywhere else!

Hello Ronnie,We purchase a vehicle in January 25, 2019 from Ed Morse Toyota and it’s been a financial nightmare. We left messages with every last one of your managers with no response.My credit report was ran through over ten times as personal guarantor... You said someone would call days later still no call back...Your dealer definitely isn’t working on repeat business...I’ve left messages for Christopher and several people in finance nothing...You guys make broken promises..,

What a wonderful place! 😁

Service greeting was prompt and cordial. Waiting area was clean and had available refreshments. So far so good.

Today was a bad day. Arrived 5 minutes before my appointment. Was ignored by most of the staff, a few were even rude, as the place was overly busy. Waited 25 minutes, looked like it would take almost that much more just to be seen to start writing up an oil change. So, with no help, I wrote them a note, to cancel my appointment and left. Got my oil changed at the local express shop in about 15 minutes, just down the road. Makes me wonder why I have purchased 2 cars here.

I had a great experience today with Bill at Acura Delray. I really did not plan on making a purchase today, I was looking. I was greeted at the door by the manager and then handed over to Bill. I looked, took a test drive, stated my goals and they worked with me to make the transaction unfold. Bill spent unrushed time with me, explaining how the process would progress and when we finished, he walked me to the car and went through all the features. I am delighted with the outcome. Thanks to all!

Great place. Fair. Honest. See Joe Ortiz in service Dept. Straight forward Guy.

Great dealership with exceptional service, Alex, the assistant service manager is great at customer service.. would highly recommend

Excellent service. Everyone willing to help

Make an appointment with Michael Young for Honda service and you will be happy! Hes friendly and honest, and will get you out of there as soon as possible.

Friendly Staff, Clean Waiting Area, Free Coffee, Free Wi-Fi while you wait for any maintenance. Also a cafe, Overall Great Experience. If you have children ; there is a play room as well.

Ok

After super fast oil change, tire rotation and brakes it took 35 minutes for the free carwash! Not up to usual standard.

The best dealership around. Great staff. Family atmosphere.

The guys and gals in the service department are top notch when I bring my Jeep in. I always get a visit from my salesman Craig Saberese when I am there.

Sitting here now, arrived early for apptmnt and was promptly.. ignored. So far. Not impressed. Will have to find another dealer for service. Very different than. NJ.

Customer service was a dream when I went in to purchase a certified pre owned Toyota.Based on my experience at this dealership I highly recommend it. Im so hankful for my beautiful Highlander!

Great customer service. Maintenance people are fantastic.

Ok dealership had a 1PM appointment for oil change did not get done till 230pm. Would not go back!what sense of making appointment. Worse than going to Doctor

Paco was very helpful and very knowledgeable you should definitely ask for him

Scott is the Best! Highly recommend using him for your new ride!

Steve in customer service who handles Car Maintenance is a very good consultant. Its a very good Dealership

The guys that took my car was very nice. Keep him in your company.

Again you really dont want this rant to begin. Avoid

I visit this location for service on my Cadillac. Its smaller then the Tampa location, but has a very friendly staff. All my interactions with the parts and service departments have been extremely positive. FYI... They grill hamburgers and hotdogs on Saturdays... Just saying 😋

Why waste your time going anywhere else. Edmorse cadillac goes above and beyond to keep every customer coming back happy! When the time comes to service your vehicle Gary is the guy you want haha hes the best

Everyone is always friendly and professional we get all of our repairs done at Ed Morse Cadillac

Baught in a car I just purchased Gary at the service desk was very curtious along with the mechanic that went over the car honest and knowledgeable

Who is edmorse really

Service visit, helpful maintenance people, clean car at pick up.

Over the phone salesman yelled at me saying I was asking for to much. After I hung up the salesman proceeded to text me apologizing for his rash behavior I went in to confront him but he did not come out the manager came in his place and apologized for him. They sent me a false vin number over email in order to try to bring me in. When I went to another toyota dealership to compare prices they printed out the vin number they sent me and proved to me it was a lure tactic to bring you in. Other than that the only good thing about this dealership is they offer Costco pricing which they gurantee no dealership can beat. Not true btw I was able to get it over 1000$ less then the OTD Costco price. In conclusion my experience here wasnt the best but it could of just beed a bad day? your experience could be different!

Overall bad experience. A very Rude employee, long wait, overpriced services. They sell you these extended warranties that are useless when you experience a problem. The manager tried to rectify some of my problems but a bad impression was already made, and he could not do anything about what the warranty covers and not covers.

Very professional neat and clean service area, showroom,and customer waiting atea

Had my vehicle at the body shop, a 3-4 day job took 2 weeks, and they did a bad job. Will never recommend this place.

They do a good job servicing my car.

Beautiful facility. Professional staff. Good selection of cars.

Out standing Service very friendly very good and I was in-and-out very fast

Overpriced, absurd GM. Cash in hand, ready to go. Offering free marking and connection with major companies and they won’t take it. Never go to them. Also offered to finance, with signed notarized paperwork saying that we will NOT back out of finance and go the full term so they get their kickback.

Great service

Fast service and a comfortable waiting area. Free coffee (cafe Bustello) and bagels and options of hot food for sale

Great service, super nice people.

Great customer service and they are very accommodating to my needs! I would highly recommend them even if you didnt buy the car there.

Great service dept and the best part, their prices.

Every thing is prefect coffee food and a place to relax recommend it

Nice clean cars alright sale person

Its Ed Morse! Everything is always first rate!

Helpful

First class service, thand you Frank.

Your respctioist is THE BEST THANK YOU !